Beverley was incredible! Beverley was patient and understanding and explained my queries. She was also not pushy which i really appreciated. Cannot tell you how nice it is to speak to a human and not... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a problem with my rapid cool bottle as digital screen stopped working after 2/3 weeks of using. I have contacted customer services of tommee tippee and within and hour or so I had a repla... See more
Company replied
I contacted Tommee Tippee customer service to enquire about spare parts for the insulated sportee cup as my grandson chews through them! Sadly they do not do spares for these cups, but may consider d... See more
Company replied
Jo helped me within minutes. Sent me out a new prep feed maker without any hesitation as soon as I provided her with my confirmation of purchase email. Excellent customer service. Would recommend th... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
Asks customers to review
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Tommee Tippee never let is down
Tommee Tippee never let is down, i am a breastfeeding and formula, and switching my LO to tommee Tippee bottles was naturally easy. My LO is happy. Mum is happy
20 May 2026
Brilliant customer service when…
Brilliant customer service when actually got through but didnt help that I did my query in a evening. But 5* customer service.
18 May 2026
Tommee Tippee were really helpful.I was…
Tommee Tippee were really helpful.I was looking for replacement heads for the baby Nail file and when they were out of stock they sent me the full baby nail file kit free of charge which I found was extremely good of them .My son (31 years old with additional needs )we use this on his nails which we find is really good .He has a lot of sensory needs and this file is very helpful .So thank you for being helpful 🇮🇪
18 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Kelly was really helpful on the live…
Kelly was really helpful on the live chat and sent me out a free replacement 24mm flange for my pump!
22 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Siana,
Thank you for taking the time to leave some feedback on your experience!
We are so thrilled our Parent-Care Specialists were able to help and get your replacement flange sorted so quickly.
We will make sure your kind words are passed on to her!
Please do not hesitate to get in touch if there is ever anything else we can help with.
Wishing you all the best,
Tommee Tippee
Great costumer service
I contacted tommee tippee via chat about some replacement file heads for the electric baby nail file. I was speaking to Antony who was so helpful and provided me with a free file replacement as I have only had the file for 1 year and we use it once a week to file my daughters nails. Antony sorted everything and was super polite throughout the chat.
21 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi K.L.O,
Thank you for your feedback.
We are delighted to hear that Antony was able to assist you by sending you out a replacement nail file.
We will pass your kind words on to him.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Beverley was incredible
Beverley was incredible! Beverley was patient and understanding and explained my queries. She was also not pushy which i really appreciated. Cannot tell you how nice it is to speak to a human and not be put on hold or speaking to a robot. I really hope as a company you continue to use humans! Thanks Beverley!
20 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Han,
Thank you for your feedback.
We are absolutely delighted to hear how happy you are with the service you received from Beverley, we shall ensure your lovely words are passed on to her.
It’s especially lovely to hear how much you appreciated speaking with a real person. We completely understand how important that human connection is, and we want to reassure you that we will continue to use real people to support and assist our customers.
Thank you for taking the time to leave your review, we appreciate it greatly!
Best wishes
Tommee Tippee
Really helpful
20 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi William,
Thank you for taking the time to leave your review.
We're always pleased to hear that our Parent-Care Specialists could be of help and leave you with such a good impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Debbie and Beth were super helpful in…
Debbie and Beth were super helpful in sorting a little problem with our product
20 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Matthew,
Thank you for taking time to leave your review.
We're always delighted to hear when our Parent-Care Speciality were able to help solve your issue and leave you with such a great impression.
We will be sure to pass along your kind words to both Debbie and Beth.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Wanted to update my review thank you Jo…
Wanted to update my review thank you Jo for all your assistance and resolving my issue. Customer service was absolutely brilliant 🤗
20 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Millie,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists were able to help resolve your issue and provide the kind of service we strive for.
We will be sure to pass along your kind words to Jo.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Impeccable customer service
I had some issues with a delivery for a bundle but when contacted the customer service I was amazed by the professionalism offered by Honorine and ESPECIALLY Antony. He went to the bottom of the problem and made me realise that actually I was missing 2 products from my parcel instead of just 1 as I thought. I cannot recommend enough and after such care in the custom service department I have no doubts I'll buy more from Tommee Tippee.
20 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Gianna,
Thank you so much for your kind words and for taking the time to share your experience with us.
We're sorry there were issues with your delivery, but we're really pleased to hear our agents were able to resolve everything for you easily. We will make sure to pass this to them.
Your feedback means a lot to the team, and we truly appreciate your support and recommendation.
Warmest regards,
Tommee Tippee.
Reply from Tommee Tippee UK
Hi Kak,
Thank you truly for your feedback, it is greatly appreciated.
We are extremely happy to hear that you had a good customer service and a quick delivery.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
I had a problem with my rapid cool bottle
I had a problem with my rapid cool bottle as digital screen stopped working after 2/3 weeks of using. I have contacted customer services of tommee tippee and within and hour or so I had a replacement been sent to me.
Quick and easy process, sent a video of an issue and proof of purchase. That was it!
Very helpful staff Anna, Jude, & Cienna!
Amazing customer services!
Thank you!
19 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jelena,
Thank you for taking the time to leave a review today.
We do apologise to hear that you had an issue with your PrepGo after such little use we can imagine how frustrating this is when trying to feed your little one!
However, it is great to hear the team were able to quickly resolve the matter, and we hope you continue to enjoy the replacement!
If you ever need anything else please do not wait to reach out!
Best Wishes,
Tommee Tippee
I contacted tommee tippee in regards to…
I contacted tommee tippee in regards to my baby monitor not charging , Beverley couldn’t have been more helpful and understanding to the problem!
Thankyou for all your help
19 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Bailey,
Thank you so much for taking the time to leave your feedback.
We are so glad to hear our Parent Care Specialists were able to help you.
We will be sure to pass your kind words on to Belverley.
Warmest Wishes,
Tommee Tippee
I contacted Tommee Tippee's Parent Care…
I contacted Tommee Tippee's Parent Care team about an issue with my Trainer Straw Cup — after disassembling and steam sterilising the parts, air would get trapped inside and make it very difficult for my little one to drink through the straw.
The team were incredibly responsive and understanding. I spoke with Jude, Nick, and Andy, and all three were polite, professional, and genuinely helpful throughout. They promptly arranged a replacement cup for me, and even accommodated my request for the 12m+ version as my child has grown into that age range.
The whole process was smooth and stress-free. It's reassuring to know that Tommee Tippee stands behind their products and takes customer concerns seriously. Highly recommended!
19 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Aiven,
Thank you for taking the time to leave a lovely review today.
We do apologise to hear that the cup was no longer working after being correctly assembled. We can imagine the frustration this can cause for your little one when they are not able to drink from their cup.
However, it is great to hear that our Parent-Care Team were able to work together to resolve this quickly and stress-free for you and even offering the older age rating!
Thank you for letting us put this right we really do value your custom.
Best Wishes,
Tommee Tippee
Excellent customer service …
I contacted Tommee Tippee customer service to enquire about spare parts for the insulated sportee cup as my grandson chews through them! Sadly they do not do spares for these cups, but may consider doing so in the future.
The customer service person was extremely helpful and sent me a link where I was offered a free bottle as a replacement as they could not supply me with spares for his cup. Could not fault their service and swiftness in sending this replacement out.
14 May 2026
Reply from Tommee Tippee UK
Hello Mrs Heller,
Thank you so much for taking the time to leave your feedback!
We are delighted to hear our Parent Care Specialists were able to help you.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Amazing customer service
Amazing customer service, Diego and Florence were super helpful and friendly, thank you so much!
18 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Angel,
Thank you for taking the time to leave a lovely review of your experience with Diego and Florence.
We are so pleased to hear how helpful and friendly they were when helping out wth your query!
Best wishes,
Tommee Tippee
Very easy to purchase and easy website
Very easy to purchase and easy website
15 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Sophia,
Thank you for taking time to leave your review.
We're always pleased to hear when Parents and Carers find the website easy to navigate and accessible.
Please do not hesitate to get in contact should you ever need any support.
Warmest Wishes,
Tommee Tippee.
Great Customer Service
I had reason to contact Tommee Tippee today and like to give credit where it is due.
My call was answered promptly by Beverley who was absolutely lovely. She efficiently dealt with my problem and sent an email while I was speaking to her which resolved the matter. I can't thank her enough and will certainly be keeping an eye on Tommee Tippee products for my granddaughter
18 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Shelia,
Thank you for your feedback.
We are delighted to hear that Beverley was able to assist you with you problem and resolved this matter for you.
We will pass your kind words on to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Beverly was a lovely customer advisor…
Beverly was a lovely customer advisor and dealt with my query promptly
18 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Elizabeth,
Thank you for the amazing 5 star Trustpilot review.
We are so please to hear that Beverly was able to help you with your query in a timely manner and you really enjoyed speaking to them.
This feedback will be really appreciated, and we will make sure Beverly is told about your kind words.
Warmest Regards.
Tommee Tippee.
We bought the Dreamview monitor for our…
We bought the Dreamview monitor for our first baby. It’s a bit awkward with the wire and needs to be charged weekly but the sound and vision are very good. What I’m very disappointed in as that you can’t buy an extra camera to put in another room - you need to buy everything again. This seems like a moneygrab and very inconvenient for parents with more than one child.
18 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kmtgm,
Thank you for your feedback.
We are sorry to hear that you found the Dreamview monitor a bit awkward with the wire and that this needs to be charged weekly. The battery takes 4 hours to fully charge. We do recommend to fully charge this before use.
We are glad that you found the sound and vision on this monitor very good quality.
We are sorry to hear that you are disappointed that you are unable to purchase an extra camera for your monitor. We will gladly take your feedback on and may look into this in the future.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee.
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