I had such a lovely experience with Tommee Tippee’s customer care team. I reached out on Instagram as an expecting first time mum and Cienna and Andy were both incredibly kind, friendly and helpful fr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I reached out for help regarding my son’s bottle, he’s autistic and has ARFID, he’s had his blue bottle for near 10 years. They couldn’t find the bottle as it was discontinued however Debbie sent me... See more
Company replied
I needed to replace the duckbill valves for my electric pump and couldn't find them anywhere besides the Tommee Tippee UK site. I reached out through chat on how to order these replacements and receiv... See more
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My partner lost 2 stars from the advance anti colic bottles down our sink drain when washing them and when I contacted customer support, I had a lovely lady named Debbie who quickly and kindly got a n... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Great products and quick delivery
15 June 2026
Reply from Tommee Tippee UK
Hi Jess,
Thank you for taking the time to leave some feedback.
We could not be happier to hear how satisfied you are with the quality of our products and we're overjoyed to hear that your order was delivered to you quickly. We hope you love our products as much as we do!
Warm Wishes,
Tommee Tippee
Really great customer service
Really great customer service. Spoke to a real person who resolved my query.
17 June 2026
Reply from Tommee Tippee UK
Hi there,
Thank you for taking the time to share your feedback.
We're pleased to hear your query was resolved swiftly by a member of our Parentcare Specialists and we're delighted to hear how satisfied you are with the service provided to you. We understand how important it is to have that human connection and we could not be happier to hear that you found us to be great!
Wishing you all the best,
Tommee Tippee
Great everytime
Great everytime. Their staff are so understanding , personal and human and just completely understand little issues being big problems. Thank you so much
8 April 2026
Reply from Tommee Tippee UK
Hi there,
Thank you for taking the time to share your feedback.
We're overjoyed to hear that you have rated us 5 stars and how you found our Parentcare Specialists to be great, helpful and understanding. We understand how these moments are important, yet challenging and we are always happy to help as best as we can!
We're thrilled to hear how satisfied you are with the service provided and we hope you continue to love our brand as much as we do!
Warm Wishes,
Tommee Tippee
Very helpful customer support team
Very helpful customer support team. Understood the shipping problem and offered a prompt solution to get my order to me as soon as possible.
15 June 2026
Reply from Tommee Tippee UK
Hi Elliott,
Thank you for sharing your feedback and rating us 5 Stars!
We're ecstatic to hear you have found our Parentcare Specialists to be very helpful in supporting you with your query and ensuring that your order was delivered to you accordingly. We understand how stressful these times can be and we are happy to assist you as best as we can.
We hope you love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Really fast response and they dealt…
Really fast response and they dealt with my problem really fast and it was really easy and very understandable 100% recommend
20 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Chloe,
Thank you for taking the time to leave some feedback.
We're pleased to hear that you have received excellent and speedy support from our Parentcare Specialists and we're happy to hear your query was resolved swiftly. We're delighted that your experience with our team was easy and supportive from start to finish!
If you need any further assistance, please do not hesitate to reach out to us!
Kind Regards,
Tommee Tippee
Martin is the best!
I had the pleasure of talking to Martin, he was very helpful and kind. So understanding. He helped me make a tommee tippee account and explained to me that they have a newsletter to sign up to and you can get discount off.
He was overall amazing
20 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Deanna,
Thank you for taking the time to share your feedback.
We could not be happier to hear that you had a wonderful experience speaking with our Parentcare Specialist and how helpful you found our service. We're pleased to hear your query was resolved swiftly and we're delighted to hear how satisfied you are with the service provided.
Wishing you all the best,
Tommee Tippee
Excelent support from customer service…
Excelent support from customer service Diego, professional and resolve the issue quickly.
19 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Tais,
Thank you so much for taking the time to leave this lovely review.
We are so glad to hear that Diego was professional, and he was able to resolve your issue so quickly.
We will make sure to pass your kind words along to him.
Please do not hesitate to contact us again if we can ever help again in future.
Best wishes,
Tommee Tippee
Great customer service. Very polite people
Very happy with the customer service I received from Morgan and Debbie. They were very helpful and got my problem sorted quickly. 10 out of 10.
19 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Larraine,
Thank you for taking the time to leave this wonderful review for Morgan and Debbie.
We are so happy to hear that they were so helpful and were able to sort your problem so quickly.
We will make sure to pass your kind words along.
Please do not hesitate to contact us again in future if we can ever be of assistance.
Best wishes,
Tommee Tippee
Customer service was great
Customer service was great. Resolved the issue :)
19 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Laura,
Thank you for taking the time to leave these kind words for us.
We are so happy to hear that you found our service helpful and that we were able to resolve the issue for you.
Please do not hesitate to contact us again in future if we can be of assistance.
Best wishes,
Tommee Tippee
Very helpful and great customer service…
Very helpful and great customer service from Jo
15 June 2026
Reply from Tommee Tippee UK
Hello Caitlin.
Thank you for taking the time to leave your feedback.
We are delighted to hear how very helpful our Parent-care specialist Jo was, and you received great customer service.
We will certainly be passing your kind word on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Best bottles I’ve used and now I’ve…
Best bottles I’ve used and now I’ve recommended to my daughter in law to use them too. Easy clean and best if ur breast feeding. They r easy for baby to latch onto. Best bottles I’ve used and recommend everyone to use too
19 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Dan.
Thank you for taking the time to leave your feedback.
We are delighted to hear how much you love the bottles and how easy you have found these to use with baby, it is wonderful to know you have recommended them to your daughter-in-law and would also recommend them to everyone.
We truly value your custom and loyalty.
Warm wishes.
Tommee Tippee.
Positive feedback for parent care team member Susie
Susie from parent care was excellent and very quick getting back to me when I contacted tommee tippee about a faulty product! She was very helpful and quick to resolve the issue! I'm grateful!
19 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Athanasia.
Thank you for taking the time to leave your feedback.
We are delighted to hear that our Parent-care specialist Susie, was very quick in getting back to you and was very helpful and quick to resolve your issue.
We will certainly be passing your kind words onto Susie.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Perfect Prep machine is not safe!
Perfect Prep machine is not safe!
machine does not do what it claims! you still need to wait for bottle to cool down when it’s done. the device produces a final bottle of 43.5C !!! extremely dangerous temperature for a newborn. no setting to adjust temperatures. support is hopeless and takes too long to reply. the app disconnects from bluetooth saying it’s out of range while standing right next to it. only a restart brings it back.
19 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello.
Thank you for taking the time to leave your feedback.
We are extremely sorry to hear you are not happy with the Perfect Prep, and it is not working as expected, this is certainly not something we would expect and completely understand how frustrating and inconvenient this matter will be for you and your little one.
I would like to reassure you that all of our products go through extensive assessments before leaving our facility and meet all health and Safety guidelines and regulations.
We would like to look into this matter further and assist in the best way possible to get this resolved. Unfortunately Trustpilot has not provided your emails details, could you please reach out quoting reference number 153393.
Warm wishes.
Tommee Tippee.
Great experience
Contacted Tommee Tippee as I bought a second hand breast pump to get the parts I needed new. Andy was great! Fast friendly response!
17 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for taking the time to leave a review of your experience with Andy.
We are so pleased to hear he was friendly and able to help you get new parts for your breast pump.
Best wishes,
Tommee Tippee
Cienna was extremely helpful
Cienna was extremely helpful. Explained id only had the product a month and was experiencing an issue with it. Once video was sent over she could see the issue and sorted out a replacement for me.
19 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Karen,
Thank you for your feedback.
We are delighted to hear that Cienna was able to assist you with your issue and sent out you out a replacement.
We will pass your kind words on to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Very grateful
I had two different members if the Tommee Tippee team contact me today, Tayla and Andy. Both of them were very polite and helpful, and I appreciate that very much! I also love the fact that im able to receive spare parts free of charge even though I live in the US.
18 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kc,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help get those spare parts out to you and leave you with such a good impression.
We will be sure to pass your kind words along to Tayla and Andy.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
I recently purchased some items and…
I recently purchased some items and contacted customer services regarding a query with one of my invoices. The team was extremely helpful, polite, and respectful throughout the process. They handled my concern with diligence and care, resolving the issue promptly and efficiently.
I was very pleased with the level of customer service I received and felt valued as a customer. I would definitely recommend this company to others and would not hesitate to use them again for future purchases.
18 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Sofiya,
Thank you for taking the time to leave such a lovely review, it is very much appreciated.
We are very happy to hear the team was able to help with your query while making you feel valved, this is exactly how we want all of our customer to feel.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
I needed to get into contact with…
I needed to get into contact with Tommee Tippee as one of my products had stopped working. Their online chat function was amazing and response was quick and my issue was resolved right away.
18 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jordan,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialist was able to assist you with your query and resolved your issue promptly.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Had a problem with my rapid cool and…
Had a problem with my rapid cool and they sent me out a new one straight away
12 June 2026
Reply from Tommee Tippee UK
Hi Leah,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialist was able to assist you with your query and send you out a replacement.
We hope you continue to us our products and services in the future.
Best Wishes
Tommee Tippee
Safety problem resolved!
I contacted Tommee Tippee due to having concerns of the safety of my perfect prep machine. The feeds were coming out in excess of 40 degrees when they should have been ready to feed. I emailed and expressed my concerns for the safety of my baby and the team helped come to a solution. They organised a replacement machine and for the faulty machine to be collected for quality checks.
The new machine arrived swiftly and had been working as designed! I wish to thank you all, especially the members of your team who have assisted me in getting this resolved (Izzy, Nicholas, Cienna and Tayla). The new machine has made me feel less anxious feeding my daughter. It has been a pleasure working with you all. This is great customer service!
12 June 2026
Reply from Tommee Tippee UK
Hello Hannah,
Thank you so much for taking the time to leave such a lovely review.
We are delighted to hear our Parent-Care Specialists were able to assist you, and we will be sure to pass your feedback over!
Please do reach out should you need any further assistance.
Warmest Wishes,
Tommee Tippee
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