had a manufacturing issue with teats we picked up from local supermarket, resulting in baby not being able to suck any milk out. spoke to nicholas and beth and within a. few hours they’d placed an ord... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had such a lovely experience with Tommee Tippee’s customer care team. I reached out on Instagram as an expecting first time mum and Cienna and Andy were both incredibly kind, friendly and helpful fr... See more
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Purchased a Tommy tippee cooling flask which has been a lifesaver, had an issue with the lid flashing and not updating, which after contacting through live chat/email this was resolved quickly by a re... See more
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Well, what can I say from a premium brand like TT. From sales, customer services to after sales team... they have been amazing. My conversation & correspondence was with a lady called Susie fro... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Perfect prep pro in high room temperatures during heatwave
We have the perfect prep pro machine.
It's amazing for making our babies milk up.
Worth the money. It's makes a bottle up quickly (within a few minutes) when your baby needs it.
During the UK heatwave this week, our house has been 30 degrees inside because it's a new build. The perfect prep pro machine does not appear to work in high room temperatures. The water dispenser states it's too hot despite adding cold water to the tank. I understand that this is a safety feature to ensure our baby's milk is safe and not too hot to drink. As a result users need to be mindful of this and ensure they have an alternative way to feed their baby during heatwaves.
I would buy this machine over and over again it's excellent. I feel reassured that our baby is in safe hands with this product due to this safety feature. Tommee tippee are a great company.
26 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Mrs Hawkins,
Thank you for taking the time to leave a review today.
We're delighted to hear how much you're enjoying your Perfect Prep Pro and that it's made bottle preparation so quick and convenient for your family. It's wonderful to know you feel reassured using the machine and would choose it again.
Thank you also for sharing your experience during the recent heatwave. The Perfect Prep Pro is designed with safety as its priority, and if the water is too warm it will display the temperature warning, instructions on how to cool the water can be found here: https://www.tommeetippee.com/en-gb/pages/perfect-prep-pro-product-support
Thank you again for your recommendation and for taking the time to share your experience with us.
Best Wishes,
Tommee Tippee
Had issues with my rapid cool lid…
Had issues with my rapid cool lid flashing Nicholas G sorted me out a brand new one in minutes brilliant customer service.
25 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Daniel,
Thanks for taking the time to leave this lovely review!
We are delighted to hear one of our Parent-Care Specialists was able to resolve the issue you had with your Prep Go so easily. It is always amazing to hear this kind of feedback as we always aim to improve our services alongside with the quality of our products.
We will make sure to pass this to our agent as he will love to hear what you have written regarding the prompt resolution given.
Warmest regards,
Tommee Tippee.
Very helpful and kind
Very helpful and kind to send me out some replacement teats to try for my baby. Great service and arrived quickly.
18 June 2026
Reply from Tommee Tippee UK
Hi,
Thank you for taking time to leave your review.
We're always happy to hear that our Parent-Care Specialists were able to help resolve your issue and get those replacements out to you and your little one.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
PrepGo issue easily resolved
I got the prepgo for my baby shower and unfortunetly when I came to use the white flask that cools it down the screen wouldn't illuminate! I got in touch with Tommee Tippee UK via facebook messanger and was pleasently assisted by Cienna. Cienna was helpful and forfilled all my requirements for today and is arranging for a replacement to be sent out for me. I would definetly feel confident in contacting Tommee Tippee UK with any further concerns. Customer service was a 10/10. The reply was also very quick. Not yet come across any issues with their products other than this, all products are fairly priced too.
Thank you so much Cienna! You made a stressful situation feel so easily fixed.
25 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Nichola,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists were able to help get that replacement lid out to you and able to leave you with such a great impression.
We will be sure to pass your kind words along to Cienna.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Trusted brand with amazing customer service
I love this brand so much! I had my first baby 6 weeks ago and I have a steraliser, prep machine, bottles and an electric breast pump. I just trust the brand!
I bought a breast pump off Amazon and sadly the tube was defective but Cienna was able to help and ordered me a replacement tube and a spare for my machine! She was so quick and helpful!
Thankyou!
25 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Vic,
Thank you for taking the time to leave a review of your experience with Cienna.
We are so happy to hear she was quick and helpful in getting you the spare parts you needed for your Breast Pump. We hope you continue to love and trust this!
Best wishes,
Tommee Tippee
Reply from Tommee Tippee UK
Hi Angelina,
Thank you for taking the time to leave a review of your experience with us.
We are so pleased to hear everything arrived with your quickly and hope you love the bits you ordered!
Best wishes,
Tommee Tippee
Dummies
Set of 4 baby girl dummies ordered - poorly packaged and outer box squashed on arrival which made me question whether the items were genuine
19 June 2026
Reply from Tommee Tippee UK
Good Afternoon Tracey,
Thank you for taking the time to leave a review today.
We do apologise to hear this has arrived, and the outer packaging has been damaged we shall take this onboard and we really do apologise.
Looking at the details this is a genuine order placed with us so we shall take on feedback about the delivery.
Thank you for the helpful feedback.
Best Wishes,
Tommee Tippee
I am extremely disappointed with this…
I am extremely disappointed with this product and the customer service I have received.
From the very beginning, the machine failed to calibrate correctly and would not dispense formula powder as intended. I followed all instructions provided in the manual and spent countless hours attempting to troubleshoot the issue. I also provided multiple videos to customer support clearly demonstrating the fault.
Over several days, I exchanged numerous emails with different representatives and even had a telephone call with a support agent. During the call, I was instructed to manually add formula powder to assist with calibration. Despite following these instructions multiple times exactly as advised, the machine continued to display a red warning light and failed to function properly.
What has been most frustrating is the amount of time and effort required to prove that the product is faulty. I have repeatedly provided evidence, followed every troubleshooting step, and cooperated fully with support. Yet despite this, I have not been offered a replacement or refund.
This is a product designed for parents and babies. It should work reliably and be straightforward to set up. Instead, I have spent days troubleshooting a machine that still does not perform its basic function. As a parent, the last thing you need is additional stress from a product that is supposed to make feeding easier.
Unfortunately, based on my experience, I cannot recommend this product. The product has not worked as advertised, and the after-sales support has been disappointing and unnecessarily drawn out.
19 June 2026
Reply from Tommee Tippee UK
Hi Ifat,
Thank you for taking time to leave your review of your experience.
We are sorry to hear you have had trouble with the troubleshooting of the Perfect Prep, we understand the importance of a having a safe a reliable way to make feeds for your little one.
We can see that our team is currently in contact with you and hope to have a resolution for you soon.
We look forward to hearing back from you.
Warmest Wishes,
Tommee Tippee.
Outstanding customer service
Outstanding customer service. A lot of companies would learn alot from this company
19 June 2026
Reply from Tommee Tippee UK
Hi,
Thank you so much for taking the time to leave this lovely review for us.
We are so happy to hear that you had such a positive experience with our service.
Please do not hesitate to contact us again in future if we can ever be of assistance.
Best wishes,
Tommee Tippee
Tommee tippee
Iv always loved this brand so when I found out I was pregnant this is where I came for my baby supplies of bottles and steriliser. In with my order I was given a freebie of a dummy.
12 November 2025
Reply from Tommee Tippee UK
Hi Jade,
Thank you for taking the time to leave a review of your experience with us.
We are so pleased to hear you already loved our products are are taking these forward as you anticipate the arrival of your new little one!
Warm wishe,
Tommee Tippee
Incompetent customer service
I am phenomenally disappointed in customer service.
I have the single manual pump (which to be clear: I LOVE) and the horn prematurely yellowed after one wash in the dishwasher.
2 months ago I was told by customer service they could send a replacement part, and I have been going back and forth with them since trying to actually get it sent. The part was initially out of stock and required me to follow-up, then incompatible diaphrams for a different product were sent instead of the horn, and when I asked for the second tracking number I was sent the first one.
I don’t know what’s going on over there, but seriously I just want my replacement part. I’ve loved your products over 2 kids now and it’s the only manual pump that fits my chest and doesn’t irritate my carpal tunnel.
22 April 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Krissy,
Thank you for taking the time to leave a review today.
It is great to hear you are loving the product however we do apologise to hear your interaction with our Parent-Care Team has not met your expectations.
We are sorry to hear your product has discoloured during a dishwasher cycle, we advise making sure there is no oil based foods present to prevent this however it would not affect the use, and it would still be okay to use. Although we understand you want it looking a fresh as possible so having to wait for this can be frustrating while awaiting new stock.
We would like to discuss this in more detail, so please keep an eye for contact from our Parent-Care Team.
Best Wishes,
Tommee Tippee
I had a wonderful experience with…
I had a wonderful experience with Tommee Tippee customer support. Antony was extremely helpful in answering my questions about bottle teats and feeding. He was patient, knowledgeable, and took the time to explain everything clearly, helping me choose the most suitable option for my baby.
Morgan also provided excellent follow-up support and made sure all my concerns were addressed. Both team members were friendly, professional, and genuinely cared about helping me.
Thank you, Antony and Morgan, for your outstanding customer service. Your support was greatly appreciated, and I would highly recommend Tommee Tippee to other parents.
22 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Mah,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help you with your questions and provide you with guidance and support, but also leave you with such a great impression.
We will be sure to pass along your kind words to both Antony and Morgan.
Please do not hesitate to get back in contact should you ever need any support.
Warmest Wishes,
Tommee Tippee.
I couldn’t get the website to load for…
I couldn’t get the website to load for me as I needed to get different flange sizes for the pump I just purchased. Cienna and Martin came to my rescue on the chat line and very quickly got an account set up for me and have sent out new inserts to fit. No hassle and very professional. Thank you
22 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jasmine,
Thank you so much for taking the time to leave this lovely review.
We are so happy to hear that Martin and Cienna were able to help you quickly set up an account and have the parts you needed sent for you.
We will make sure to pass your feedback along to them.
Please do not hesitate to contact us again in future if we can ever be of more help.
Best wishes,
Tommee Tippee
Fantastic customer service
Fantastic customer service. My prep n go flask wasn’t working and Martin helped me after sending videos he was able to send me a replacement thankfully as I couldn’t live without it!
22 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Nicole,
Thank you for taking the time to leave a review of your experience with Martin.
We are so pleased to hear he was able to help you out with you PrepGo and make sure you had one you can kep relying on!
Best wishes,
Tommee Tippee
Perfect Prep Pro
We purchased a Tommee Tippee Perfect Prep Pro for £200 from Argos about a month ago for our new born.
Good point, it somewhat makes the bottle for you. You still need to mix the powder and water.
Bad points, not good value for money. The machine is way too complex to be worth £200. Firstly, it took 5 attempts to calibrate the smallest setting (which is equal to 4oz UK or 120ml of milk). The machine has dispensed the wrong about of powder and water on multiple occasions (wasteful).
Now that we are in a heatwave, the machine refuses to dispense any water because the water in the tank is too warm. Our tap water isn't cold enough, so the only option is to buy cold bottled water from the shop or find some ice (more money down the drain).
You are better doing it the old fashion way, boil a kettle and measure the powder by hand (which you have to do to calibrate the machine anyway), and buy a Nubby rapid cooler for £20 on Amazon. You have a bottle ready in 2-3 minutes. The machine takes the same about of time to do the same job.
Or get a Nubby bottle warmer and warm up chilled bottles from the fridge (bottle warmer about £30).
At this time, we have persevered with the machine but wish we never bought it.
I cannot comment on the customer service at this time as we have not had to contact them.
20 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello J.Allen.
Thank you for taking the time to leave your feedback.
We are sorry to hear you have not had a good experience with the PerfectPrep Pro, we do understand the first set-up could take some getting use to and can feel quite overwhelming.
During this warmer weather you may notice that the temperature warning light will come on more often, the machine does have a probe which measures the temperature of the water, this is a key safety feature, that makes sure the final feed is not too hot for baby.
We do only advise to use tap water, the filter is designed to remove any impurities and bacteria.. During these warmer days we do suggest placing the water tank in the fridge to keep the water chilled until required, or you can also try popping some ice cubes into the water before little one is due a feed.
Storing the machine in a cool area away from direct sunlight or other electrical appliances which will give off heat and making sure the machine is away from the wall to allow for extra air flow.
We would be happy to discuss this further with yourself, Trustpilot has not provided your email address, could you please reach out via this link
https://www.tommeetippee.com/en-gb/contact-us
Warm wishes.
Tommee Tippee.
So helpful
So helpful and lovely I got my bottles replaced in such a quiet time aswell thank you
17 June 2026
Reply from Tommee Tippee UK
Hi Nikita,
Thank you for taking the time to leave some feedback.
We're thrilled to hear that you have received helpful and lovely service by our Parentcare Specialists and how satisfied you are with the service provided. We're delighted to hear how quickly your query was resolved and we hope you continue to love our Bottles as much as we do!
Wishing you all the best,
Tommee Tippee
Tommee Tippee Moda Orthodontic 18-36…
Tommee Tippee Moda Orthodontic 18-36 months dummies.
I have always bought these dummies for my little boy since he was born and never had any issue until I bought the above mentioned dummies in blue and dark blue. My little boy has a tendency to chew his dummy at the side of his mouth now and then and after using the dark blue dummy for just a few hours and moving it to the side, he was left with a blue stain on his left cheek that lasted for almost 3 weeks. So I have now disposed of all his blue dummies, as I don't want to risk this happening again, as it looked as though my little boy had a bruise on his cheek until it finally faded.
This has all now been resolved by the fantastic customer care team Debbie and Izzy, who were attentive and understanding. Thank you so much for your help both of you, keep up the good work
9 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Geminii.
Thank you for updating your previous Trustpilot feedback.
We are delighted to hear this matter has now been resolved and our Parent-care specialists Debbie and Izzy were attentive and understanding.
We will certainly be passing your kind words on.
If you require any further assistance, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Great products and quick delivery
15 June 2026
Reply from Tommee Tippee UK
Hi Jess,
Thank you for taking the time to leave some feedback.
We could not be happier to hear how satisfied you are with the quality of our products and we're overjoyed to hear that your order was delivered to you quickly. We hope you love our products as much as we do!
Warm Wishes,
Tommee Tippee
Really great customer service
Really great customer service. Spoke to a real person who resolved my query.
17 June 2026
Reply from Tommee Tippee UK
Hi there,
Thank you for taking the time to share your feedback.
We're pleased to hear your query was resolved swiftly by a member of our Parentcare Specialists and we're delighted to hear how satisfied you are with the service provided to you. We understand how important it is to have that human connection and we could not be happier to hear that you found us to be great!
Wishing you all the best,
Tommee Tippee
Great everytime
Great everytime. Their staff are so understanding , personal and human and just completely understand little issues being big problems. Thank you so much
8 April 2026
Reply from Tommee Tippee UK
Hi there,
Thank you for taking the time to share your feedback.
We're overjoyed to hear that you have rated us 5 stars and how you found our Parentcare Specialists to be great, helpful and understanding. We understand how these moments are important, yet challenging and we are always happy to help as best as we can!
We're thrilled to hear how satisfied you are with the service provided and we hope you continue to love our brand as much as we do!
Warm Wishes,
Tommee Tippee
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