We have a faulty Prep Go Portable Formula Feed Maker, contacted Customer Services via telephone on 4th September 2026, spoke to a lady called Susie. Susie was very professional, efficient and friendly... See more
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Reviews shaping this summary
Our steriliser tripped our electrics and would not work so I contacted TT parent care to see if they could help. In one quick phone call, with no wait time to get through, I spoke to a lovely advisor... See more
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The best brand ! Love all of the items they have Good prices for the high quality of the items The prep pro machine was recommended so I got it in the new stone colour and it’s actually be... See more
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I’m incredibly grateful to Martin from Tommee Tippee for going out of his way to help me find the correct inserts for my electric pump—and, to my surprise, he provided them completely free of charge... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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The machine is definitely not made for…
The machine is definitely not made for summer, for the hot weather. Temperature icon is always on, it’s so frustrating when you need to make a bottle 😠 every single time day or night. We have to use cold water from fridge but it doesn’t stay cool until next time so again we have to repeat the process all over again.
Maintaining is also not cheap, filters are expensive even though we use bottle water the filter expire not even after 2 months.
Sensors should be better.
14 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Paula,
Thank you for taking the time to share your feedback on your experience of the Perfect Prep.
We designed this to be a quick and easy method for Parents and Carers to prepare their feeds for their little ones and include the temperature sensor as a safety feature to ensure their feeds are not too hot. Due to the nature of the machine if the climate is warmer than usual the machine can struggle to cool the water effectively after the initial hot shot. We understand this must be stressful especially when you are caring for a crying baby.
I have included our product support page for you below for your convenience.
https://www.tommeetippee.com/en-gb/pages/perfect-prep-product-support
We would love to support you further with this but unfortunately TrustPilot have not shared your email address with us for us to contact you. Please can we can that you reach out to us at Contact Us | Tommee Tippee (https://www.tommeetippee.com/en-gb/pages/contact-us)
Best wishes,
Tommee Tippee
Needed replacements for my breast pump…
Needed replacements for my breast pump parts, easy to order (and was free too), super quick delivery.
12 January 2026
Reply from Tommee Tippee UK
Hi Jessika,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists can get those parts out to you so you can get back to pumping.
Please do not hesitate to get back in touch should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Wearable breast pumps
I had a problem with the wearable breast pumps and it was sorted within days and receiving new ones. Just wanted to say a massive thank you to Tayla, Beth, Debbie, Cienna and Martin for being kind and quick with responding and deal with this.
13 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Rhi,
Thank you for taking the time to leave a review.
It is very much appreciated.
We are very glad to hear this issue was resolved for you and our team was kind a quick within dealing with your situation.
Wishing you the best.
Tommee Tippee.
Fantastic customer service
I can’t fault the customer service I’ve received! I’ve been having issues with my barely used prep and go and Beth was so helpful and efficient in sorting my issue! Thank you
13 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Kayleigh,
Thank you for taking the time to leave a review.
We are very happy to hear that Beth was able to help resolve you issue as well as being efficient.
We will be sure to pass your kind words on.
Best wishes,
Tommee Tippee.
Contacted them about replacing a faulty…
Contacted them about replacing a faulty product that was under warranty. Jude was very helpful and got me sorted with a replacement. Many thanks. Excellent customer service!
13 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Joanne,
Thank you for taking the time to leave a review.
We are happy to hear that Jude was very helpful and got your issue resolved for you, we will be sure to pass this on to Jude.
Best wishes,
Tommee Tippee.
Great customer service from Jo and…
Great customer service from Jo and Sophie - answered all questions that I had promptly
13 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hello.
Thank you for taking the time to leave your feedback.
We are delighted to hear you received great customer service from our parent-care specialists Jo and Sophie and your questions were answered promptly.
We will pass your kind words on.
If you require any assistance in the future, please don't hesitate to reach out.
Warm Wishes.
Tommee Tippee.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had a really great experience with Tommee Tippee. I contacted them regarding replacement parts for my breast pump, and they were incredibly quick to respond. They kindly sent out the replacement parts completely free of charge, which I really appreciated.
The whole process was so easy and hassle-free, and the customer service was fantastic. It’s lovely to see a company that genuinely cares about supporting its customers. Thank you, Tommee Tippee, for being so helpful and responsive!
12 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Sophie.
Thank you for taking the time to leave your feedback.
It is wonderful to hear you had a really great experience with our customer service team, and you found the whole process to be easy and hassle-free.
We are delighted our parent-care specialist were able to provide replacements parts for your breast pump to help you continue with your breastfeeding journey.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Only had a few months the thermostat…
Only had a few months the thermostat doesn't work . Doesn't tell me when the water has cooled down and now keeps flashing red light won't stop !
12 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Asifa.
Thank you for taking the time to leave your feedback.
We are so sorry to hear you are experiencing an issue with your product after only a few months, this is certainly not something we would expect and understand the importance of the Cooling Flask, especially for when you are out and about with little one.
We would like to look into this for you. Sadly Trustpilot has not provided your email address, if you could please reach out and quote reference number 172321, one of our Parent-care Specialists, will be happy to look into this matter further.
Warm wishes.
Tommee Tippee.
I contacted Tommee Tippee today with a…
I contacted Tommee Tippee today with a query about a product and the service I received was amazing. Answered the phone straight away and then within 15 minutes I had an email with the information I needed. Thank you Izzy.
12 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Peter,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to quickly provide you with the guidance you need and leave you with such a good impression.
We will be sure to pass along your kind words to Izzy.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Great experience customer serivce
Great experience with Debbie from customer service. Wrote in to enquire about replacement heads for the Tommee Tippee Baby Electric Nail File. Debbie was really helpful is resovled my query quickly. Great customer service
11 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Kewal.
Thank you for taking the time to leave your feedback.
We are so happy to hear you had a great experience with our Parent-care Specialist Debbie, and that she was very helpful and solved your query quickly.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out to us.
Warm Wishes.
Tommee Tippee.
Excellent customer services from…
Excellent customer services from Beverly 👍👏 well done tonnes tippee
12 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for taking the time to leave a review of your experience with Beverley.
We are so pleased to hear that she provided excellent service when assisting with your query!
Best wishes,
Tommee Tippee.
Good service, product didn’t meet the needs.
Overall good service provided upon highlighting a damaged product. Yet the product didn’t meet my needs.
6 February 2026
Reply from Tommee Tippee UK
Hi Julia,
Thank you for taking the time to leave a review of your experience with us.
It's great to hear that our Parent-care specialists were able to help you our with a damaged product but we are very sorry to hear this didn't meet your needs.
If you wanted to discuss anything a bit further or if you'd like an suggestions for products that might be better suited to you, please don't hesitate to reach out to us again!
Best wishes,
Tommee Tippee
Following a fault with Perfect Prep Pro…
Following a fault with Perfect Prep Pro machine, I connected the help centre for support in solving. Debbie and Nick were incredibly prompt and helpful in navigating all the options for getting the machine working again for me. I really appreciate all of their kind support on this.
11 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Rachel,
Thank you for taking the time to leave a review.
We are always happy to hear that an incredible and prompt service provided as well as getting the machine working.
We will make sure to pass your kind words along to Debbie and Nick.
Best wishes,
Tommee Tippee.
If you enjoy chasing companies for your own money, I highly recommend Tommee Tippee
Where do I even begin?
I placed my order with Tommee Tippee on 22nd June (002973550). Due to delays with the delivery, by the time the items arrived, I no longer needed them and simply wanted to return them.
You would think returning an unwanted order would be a fairly straightforward process. Apparently, with Tommee Tippee, that would be far too much to ask.
I initially tried to process the return through their online portal, only for it to repeatedly crash. When I contacted customer service, I was told that my order had been affected by their recent website switch-over, meaning I couldn't actually use the returns portal. So far, so good — websites have problems. These things happen.
What followed, however, was an absolute circus.
I was told they could arrange a collection between 8am and 8pm, Monday to Friday. I explained that I work as an agency doctor and travel to Birmingham for work, so being available at home all day for a collection wasn't exactly realistic. I asked if they could arrange a Saturday collection.
Nope.
I was then assured that a collection could instead be arranged around my lunch break during the week. So, like an idiot, I trusted what I was told, rearranged my already limited break time and sat waiting for the collection.
Nobody turned up.
So there I was, having sacrificed my lunch break waiting for a collection that never happened. Apparently, my time isn't particularly valuable to Tommee Tippee.
After seven days of going backwards and forwards with customer service, they eventually agreed that I could just post the items back myself.
Fantastic. Finally, a solution.
Except, naturally, it didn't end there.
I posted the return back to them and it was confirmed as delivered on 20th July.
When I contacted them to ask why I still hadn't received my refund, I was told there was a returns backlog and, apparently, they couldn't provide any timeframe whatsoever for when I would get my money back.
But here's the best part.
I was previously told that once I provided my return receipt/proof of postage on the day of dropping it off, they would process my refund.
So I mentioned again if I can provide it as it contains the tracking number of the drop off confirming the delivery and all the necessary details to confirm my return
And guess what?
That turned out to be another promise that wasn't actually worth anything.
Despite the return being delivered, despite me asking to provide the proof of postage they specifically asked for, and despite me repeatedly contacting them, I'm still being told to essentially sit tight and wait indefinitely because of their backlog.
My order was placed on 22nd June.
Today is 11th August.
That's 50 days from placing the order, and 22 days since my return was confirmed as delivered.
At what point does a simple return become an endurance test?
I have been given multiple solutions, multiple assurances and multiple promises throughout this process — and somehow, each one has ended up being another dead end.
I have even offered to provide additional proof to help them locate and process the return because apparently I'm now doing the administrative work for their returns department too. The whole thing has become borderline ridiculous.
At this point, I'm mentally drained. I work long days as an agency doctor, travelling to Birmingham and spending my working day saving lives, and I simply do not have the time or energy to spend my evenings chasing a company for a refund for goods that have already been returned and confirmed as delivered.
The irony is that I initially chose to order from Tommee Tippee expecting a reputable, established brand. Instead, I've spent weeks chasing customer service, sacrificing my lunch break, repeating myself, waiting for collections that never arrived, being given assurances that weren't honoured, and now apparently waiting indefinitely for my own money.
Tommee Tippee: thank you for the experience. It has been an excellent reminder that "we'll sort it" apparently means "you'll have to chase us again later."
I will never order from Tommee Tippee online again, and after this experience, I wouldn't believe a promise from their customer service team without getting it in writing, notarised and probably witnessed by a solicitor.
One star because Trustpilot won't let me give zero.
Absolutely exhausting. Absolutely unacceptable. And absolutely the last time I'm ordering from Tommee Tippee's website.
11 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Munebah,
Thank you for taking the time to share your experience with us.
We're deeply saddened to hear that you have encountered this when returning your order and this is certainly not what we expect to hear, we're sorry to hear that you feel this way and we would like to resolve this matter swiftly.
When returning your order, we aim for this to be an efficient process to save you time and effort so you can focus on your little one and we apologise that this was not the case.
We can see that our Parentcare Specialists have supported you with returning this back to us via collection, which unfortunately, we are unable to guarantee a timeframe as to when our courier will arrive, although we do expect our drivers to provide you with an estimated 2 hour collection window so you know when to expect them. Alternatively, when sending the parcel back yourself, we kindly do ask for your proof of postage for our records to log this accordingly.
We can see that a member of our Parentcare Specialists has reached out to you to offer you a resolution to this.
We hope to hear from you,
Tommee Tippee
Spoke to Debbie through the Facebook…
Spoke to Debbie through the Facebook chat due to my drip tray breaking. She was happy to help and soon got my issue resolved, very easy process and fulfilled within hours. Thanks Debbie!
11 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Maxine,
Thank you so much for the amazing 5 star Trustpilot review in relation to your recent experience with us.
We are so pleased to hear that Debbie was able to help you to get a replacement drip tray for your Original Perfect Prep Machine.
Thank you for saying this was issue was resolved quickly and Debbie was willing to help as much as she could.
We hope you recieved the replacement soon
Kind Regards
Tommee Tippee
DO NOT BUY PREPGO FLASK
I have had 4 PrepGo flasks all of which have almost scalded my baby with boiling water as they do not cool the bottles down!!! They are extremely dangerous and when you complain they just send replacements! They need recalling before a baby is seriously injured!
10 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Chloe,
Thank you for taking the time to leave a review.
We're ever so sorry to hear that you have had this experience with multiple PrepGo Formula Feed Makers and this is certainly not what we expect you to encounter with our products. We can understand your frustration with this and would like to get this matter resolved so you can get back to your little one.
Our PrepGos are designed to support you and your family and make feeding on the go easier, we're saddened to hear that this is not the case.
We can see that you are in continuous communication with our Parentcare Specialists and a resolution has been offered.
We hope to hear from you soon,
Tommee Tippee
Great customer service and straight to…
Great customer service and straight to the solution and also NICHOLAS G was very helpful
10 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Keith,
Thank you for taking the time to leave this lovely review for us.
We are so happy to hear that you had such a great experience with our service and that Nicholas was so helpful.
We will make sure to pass your kind words along to him.
Please do not hesitate to contact us again if we can ever help in future.
Best wishes,
Tommee Tippee
Debbie & Izzy were great very helpful
10 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Katie,
Thank you for taking the time to leave this lovely review for us.
We are happy to hear that Debbie and Izzy were so helpful, and we will make sure to pass your kind words along to them.
Please do not hesitate to contact us again if there is anything we can help with in future.
Best wishes,
Tommee Tippee
Amazing bottles
Amazing bottles
Easy to use and clean
Really good customer service
10 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Rosh,
Thank you for taking the time to leave us these kind words.
We are so happy to hear that you have found our bottles so easy to use and clean.
Please do not hesitate to contact us again if we can ever help in future.
Best wishes,
Tommee Tippee
Wonderful customer service
Wonderful customer service. Antony is an absolute gem! Our let’s go bottle warmer lid got damaged and although they don’t do it as a spare part he could point me in the direction of an alternative and useful solution. He was also very friendly so if he will be your assistant you’ll be very lucky and in for a resolution of your problem! Thank you!
10 August 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jessica,
Thank you so much for taking the time to leave us this wonderful review.
We are so happy to hear that Antony was so friendly and helpful, we will be sure to pass your kind words along to him.
Please do contact us again if we can ever help in future.
Best wishes,
Tommee Tippee
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