Purchased a Tommy tippee cooling flask which has been a lifesaver, had an issue with the lid flashing and not updating, which after contacting through live chat/email this was resolved quickly by a re... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well, what can I say from a premium brand like TT. From sales, customer services to after sales team... they have been amazing. My conversation & correspondence was with a lady called Susie fro... See more
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My son has Gobal development delays and has Autism. His not ready to drink from a cup yet so I bought him Tommee Tippee insulated active spout cup which is easy for him to hold and drink from. The... See more
Company replied
I have recently brought the Insulated Active Spout Cup, 12m+, 266ml for my 19 month old toddler from Amazon and he is absolutely loving it. It's taking a few times for him to get adjusted to it... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great customer service by Beth.
Great customer service by Beth.
Really appreciate the effort
1 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Afifa,
Thank you for taking the time to leave some feedback.
We're thrilled to hear that you have received excellent customer service from our Parentcare Specialists and we're delighted to hear how satisfied you are with this. We hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Product issue
I had a product issue and Florence from customer services was great resolved the issue promptly.
1 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Immy,
Thank you so much for taking the time to leave a review.
We are delighted to hear that Florence was able to assist you promptly. We will be sure to pass on your kind feedback.
If there is anything else we can help you with, please do not hesitate to get in touch.
Warmest Wishes,
Tommee Tippee
Great product and fantastic customer service
Purchased a Tommy tippee cooling flask which has been a lifesaver, had an issue with the lid flashing and not updating, which after contacting through live chat/email this was resolved quickly by a replacement being ordered. Sophie Beth and Diego were all so helpful and quick at arranging a solution. Great customer service and quick solution.
30 June 2026
Unprompted review
Reply from Tommee Tippee UK
Good Morning Natasha,
Thank you for taking the time to leave a review today.
We are pleased to hear this PrepGo has been a lifesaver for you however we do apologise to hear this stopped working, we know how important these items can be for feeding routine. Which is why it is great to hear the team were able to come together and resolve this quickly and promptly.
Thank you for the kind words towards our Parent-Care Team.
Best Wishes,
Tommee Tippee
Quality service
Customer service at Tommee Tippee is amazing. I received a set of glass baby bottles that were broken during transit, I was kindly offered a replacement. What else can I say other than the service was impeccable.
30 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Ragwana,
Thank you for taking the time to leave a review.
We do apologise to hear your item was damaged during transit and we can only imagine how upsetting it could be to see this when you are excited to open an order. However, it is great to hear the team were able to resolve this promptly for you.
If you need anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
The correspondents were cooperative and…
The correspondents were cooperative and ordered spare parts on behalf of me. Really needed those parts to pump milk efficiently
29 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi there,
Thank you for taking the time to leave some feedback.
We're overjoyed to hear your experience with our Parentcare Specialists has been cooperative and supportive! We understand how important your breastfeeding journey is and we are always happy to help in any way that we can. We're pleased to hear you are satisfied with the service you received and we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Andy from Tommee Tippee has been a…
Andy from Tommee Tippee has been a great help! He’s quick to reply , and very courteous . Definitely will reach out again if I need any help !
30 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Rebecca,
Thank you for taking the time to leave a lovely review!
We're delighted to hear that your experience with our Parentcare Specialists has exceeded your expectations and we're thrilled to hear how satisfied you are with the service provided to you. We're overjoyed to hear you received excellent support quickly and we hope you continue to love our products as much as we do.
Please do not hesitate to reach out to us if you need any further assistance!
Warm Wishes,
Tommee Tippee, and
Customer Service Advisor Andy has been…
Customer Service Advisor Andy has been super in helping my resolve issues with my prepgo flask. He has been very helpful and extremely quick in dealing with my issues. Thank You Andy
30 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Nasaar,
Thank you for leaving a a review of your experience with Andy.
We are so pleased to hear how helpful and quick he was in assisting with your query about the PrepGo. We'll pass over your thanks!
Best wishes,
Tommee Tippee
Spoke to Izzy and Morgan on Facebook…
Spoke to Izzy and Morgan on Facebook messenger for my little boys obsession with one of their dummies. They was able to answer my query and while this company have discontinued this particular dummy, they pointed me to the right direction to get more. Safe to say this mama is well stocked thank you to these guys! It was
Super quick responses. Thank you again!
29 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Amber.
Thank you for taking the time to leave your feedback regarding one of our Soothers.
We are delighted to hear that our Parent Care Specialists Izzy and Morgan were very able to answer all of your questions, despite advising you the soothers you were looking for were no longer in production, however, we are happy they were able to point you in the right direction.
Warm Wishes.
Tommee Tippee.
Nicholas G was amazing and supported me…
Nicholas G was amazing and supported me in any question s and any service I needed thank u again!
30 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Amelia,
Thank you for your feedback.
We are very pleased to hear that Nicholas was able to resolve your issue for you.
We are happy to hear that you had an amazing and supportive customer service experience with him.
Best Wishes
Tommee Tippee
Missing item
Bought a product that had items missing contacted amazon where i bought it from and issued me a refund and allowed me to keep the rest of thee items, will definitely recommend as tommy tippee where very helpful in helping me with this
27 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Vicki,
Thank you for your feedback.
We are sorry to hear you were missing items from your order when it arrived from Amazon, however, we are pleased to hear that Amazon resolved the issue for you.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
I can tell I was very satisfied with…
I can tell I was very satisfied with the agent; she was lovely, helpful, and supportive — such great customer service. Thanks for your patience and support.
29 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Seyedehshima,
Thank you for your feedback.
We are delighted that you had a great experience with our Parent Care Specialists, and that they were lovely, helpful, and supportive as well as being patient.
Best Wishes
Tommee Tippee
Brilliant Customer Service from Beverly
Beverly, Andy & Beth were really helpful in sorting my problem! Thank you- brilliant customer service!
29 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Charlotte,
Thank you so much for taking the time to write this amazing 5 star Trustpilot Review.
We really appreciate you levaing the feed back about the service that you have recieved from Beverly, Andy & Beth,
We are so pleased to hear that you recieved brilliant customer service and that everyone was really helpful resolving your issue.
We hope to recieve more reviews from you in the future.
Kindest Regards.
Tommee Tippee.
Great customer service from Beverley
Ordered a Tommee Tippee product from Amazon that arrived and was faulty, tried to contact Amazon but their response was to contact the manufacturer directly.
Spoke to Beverley from Tommee Tippee and she was incredibly helpful, resolved my issue and explained the benefits of ordering directly from Tommee Tippee over a third party retailer like Amazon which I will definitely be taking into account next time I order a Tommee Tippee product as I have used numerous Tommee Tippee products since having a baby and will likely continue to do so on the future.
All in all exceptional customer service from a company that provides great products
23 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Rona,
Thank you for leaving a lovely review of your experience with Beverley.
We are so thrilled to hear how helpful she was in resolving your query and explaining additional benefits for you.
Best wishes,
Tommee Tippee
Thank you Debbie.
Thank you Debbie.
After several emails and calls and wheat felt like a lot of unnecessary information given more than once you helped with my issue
29 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Samantha,
Thank you for leaving a review of your experience with Debbie.
We are happy to hear she was able to help you over the phone with your query.
Best wishes,
Tommee Tippee
Excellent customer service
Excellent customer service by Morgan, Nicholas and Izzy. Resolved my issue immediately.
29 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Chloe,
Thank you so much for the lovely 5 star Trustpilot review.
We really appreciate you taking to time to leave a review on the service recieved from Morgan, Nicholas and Izzy.
We are glad that the issues was resolved quickly to make sure that you had the help that you needed.
We hope to hear from you in the future.
Kindest Regards.
Tommee Tippee.
I had an issue with some dummies and…
I had an issue with some dummies and spoke to Martin from Tommee tippee. He was brilliant, very helpful and replaced the item for me! Great customer service thank you.
29 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Adele,
Thank you for taking the time to leave a review of your experience with Martin.
We are so pleased to hear how brilliant and helpful he was in helping out with your query about some Soothers!
Best wishes,
Tommee Tippee
Excellent service
Excellent service. Very polite and helped me with what I needed. Went over and above which I appreciate.
29 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Vicky,
Thank you for taking the time to leave a kind review of your experience with us.
We are very happy to hear our Parent-care Specialists were so polite and helpful when assisting with your query.
Best wishes,
Tommee Tippee
Customer service
Spoke to Izzy this morning regarding an item that is no longer working. She was very efficient and sorted my problem very quickly and is sending a replacement.
29 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Margherita,
We really appreciate you taking time to leave this 5 star Trustpilot Review.
Thank you for your comments on how Izzy dealt with your issue this morning and how happy that you were with the service that you had recieved.
We are very pleased to hear that your problem was solved quickly with you being sent a replacement so that you can continue to use your device.
We hope you leave us more reviews in the future.
Kind Regards
Tommee Tippee.
When I called the person on the phone…he was really pleasant and helpful
When I called the person on the phone was really helpful and pleasant the advice was spot on and I was able to resolve the problem I had with my prep machine
26 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jane,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear how pleasent and helpful they were with your query about the Perfect Prep.
Best wishes,
Tommee Tippee
Customer service from an AI agent
Customer service from an AI agent is less than helpful. I had one query and was left none the wiser, but still asked to waste more of my time writing a review.
28 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Abby,
Thank you for taking the time to leave some feedback.
We're saddened to hear that your experience with our ChatBot did not meet your expectations and we would like to turn this around for you.
During our closed hours, our trusty ChatBot will be happy to support you with your query as you'll be surprised how helpful this can be. Although we completely understand the importance of a human interaction and we would love to resolve your query for you.
As Trustpilot has not provided your contact details, we kindly ask if you can reach out to a member of our Parentcare Specialists who will be happy to assist you. You can also see the link below on how to contact us as well as our open times:
https://www.tommeetippee.com/en-gb/pages/contact-us
We look forward to hearing from you!
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