Needed a replacement straw for trainer bottle as ours went down the drain when I was washing all the individual parts 🙈 Couldn’t ask for better service. Did an online chat with Antony and he has... See more
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Review summary
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What people talk about most
Reviews shaping this summary
had a manufacturing issue with teats we picked up from local supermarket, resulting in baby not being able to suck any milk out. spoke to nicholas and beth and within a. few hours they’d placed an ord... See more
Company replied
I had such a lovely experience with Tommee Tippee’s customer care team. I reached out on Instagram as an expecting first time mum and Cienna and Andy were both incredibly kind, friendly and helpful fr... See more
Company replied
Well, what can I say from a premium brand like TT. From sales, customer services to after sales team... they have been amazing. My conversation & correspondence was with a lady called Susie fro... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Excellent customer service
Unfortunately the bottle I was enquiring about is discontinued but Florence was really helpful and sent some others to try
9 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jennifer,
Thank you for taking the time to leave a review of your experience with Florence.
We are so pleased to hear how helpful she was in offering alternative bottles for your little one to try out.
Best wishes,
Tommee Tippee
The delivery was fast
5 June 2026
Reply from Tommee Tippee UK
Hi Titilayo,
Thank you for leaving a review of your experience ordering with us.
It's great to hear your received this order so quickly!
Best wishes,
Tommee Tippee
Immaculate product
I have recently brought the Insulated Active Spout Cup, 12m+, 266ml for my 19 month old toddler from Amazon and he is absolutely loving it.
It's taking a few times for him to get adjusted to it as its not free-flow due to that it'll leak as we dont want any leaks near electrical parts of my property 😖😖
This is a very good product, some people may have had issues prior with the teet breakage...ect but that's okay, I'm sure the Customer service at Tommee Tippee will be happy to help with anything yiu may want help with.
Definitely recommend, would buy again down the future when necessary.
9 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi ben,
Thank you for taking the time to leave a great review of the Insulated Active Spout Cups!
It's amazing to hear that your little one is loving these and you are seeing the benefits of the leak proof valve.
Best wishes,
Tommee Tippee
Jude was so extremely helpful
Jude was so extremely helpful, got my problem sorted so quickly and it was stress free. I am so happy with the excellent customer service I have received from Tommee Tippee today.
9 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Aoife,
Thank you so much for taking the time to leave such a positive review.
We are delighted to hear our Parent-Care Specialists were able to help, and we will be sure to pass your kind words onto Jude.
Warmest Wishes,
Tommee Tippee
We got gifted the tommee tippee uv…
We got gifted the tommee tippee uv sterilizer and the uv bulb is now flickering, this is the second im using it. Ive tried to fix it like they said to but its not working.
9 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Kayla,
Thank you for your feedback.
We are sorry to hear you are experiencing some issues with your UV Steriliser, Dryer and Storage and we would love to investigate this further.
Please reach out to us via one of the channels on the link below for further assistance.
Contact Us | Tommee Tippee UK. https://www.tommeetippee.com/en-gb/contact-us
Best wishes
Tommee Tippee
I had a really positive experience with…
I had a really positive experience with Tommee Tippee’s complaints team. Nicholas and Tayla were both responsive, helpful, and communicated quickly throughout the process. They made everything straightforward and easy to deal with.
What stood out most was how quickly they resolved the issue — a replacement was issued straight away without unnecessary delays, which I really appreciated.
Excellent customer service and a smooth experience from start to finish. Thank you, Nicholas and Tayla!
8 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Mevish,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help quickly help resolve your issue and get that replacement out to you.
We will be sure to pass along your kind words to both Nicholas and Tayla.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
I contacted Tommee Tippee with an issue…
I contacted Tommee Tippee with an issue and they couldn’t have been more helpful!! I was very very impressed with there customer service and dealing with my query so quickly!
5 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Karen,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so happy to hear how helpful and efficient they were in assisting with your query!
Best wishes,
Tommee Tippee
Had a fault with a product
Had a fault with a product, customer support team member jude arranged a replacement straight away, have always purchased from tommee tippee for both my children for years and never had issues before so was nice to see a company still has decent support for their customers
8 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Hannah,
Thank you for taking the time to leave a review today.
We do apologise to hear you had an issue with a product of ours however it is great to hear Jude was able to resolve this for you. We are thankful for your loyal custom over the years and we are glad we were able to put this right for you.
If you ever need any support please do not wait to reach out.
Best Wishes,
Tommee Tippee
Excellent customer service
Nicholas was beyond helpful, he solved my query and offered a solution , all done politely and in a timely manner. Excellent customer service from tommee tippee. Thanks
7 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Zoe,
Thank you so much for your lovely 5 star Trustpilot Review.
We are so please to hear that you found Nicholas beyond helpful and was able to resolve the issue and offer a resolution in a timely manner to to make sure you had your replacement.
Thank you for the comment on how polite Nicholas was and you have recieved excellent Customer Service.
We hope to hear from you for more reviews in the future.
Warmest Regards,
Tommee Tippee.
Incredibly helpful staff
Beth and Anna were incredibly helpful via email and the online chat function after I had a problem with my PrepGo formula maker. The issue was resolved promptly and I am thankful that a replacement is on it way.
5 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Clare,
Thank you so much for the lovely 5 star Trustpilot Review.
We really appreciate the you have given in relation to your recent interaction with Beth & Anna.
We are so pleased to hear that your issue with your PrepGo Portable Formula Feed Maker was resolved promptly and were sent of the a replacement so that you can continue with your feeding journey.
We hope to hear more reviews from you in the future.
Kindest Regards.
Tommee Tippee.
Don’t recommend I have 4 children and i…
Don’t recommend I have 4 children and i purchased the spout sports cups for them as they come in packs of 2 but they are supposed to be bite proof biggest lie ever all the bottles are ruined and chewed off despite being watched with them
8 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Lauren,
Thank you for taking the time to share your feedback with us.
Please accept our apologies for not meeting your expectations on this occasion.
Should you wish to discuss this further, please do not hesitate to contact us on 08085 979899.
Best Wishes
Tommee Tippee
I don't recommend them at all
Update
I most clarify that the first prep machine was purchased directly from you , with a bundle anti colic bundle
I then soon after noticed problems with machine I reached out several times.
Despite giving you my details once again a rude customer service which I felt racially profiled kept repeating that with my details couldn't find me in the system which was false
In fact I was found in the system later on after me chasing the situation.
It is all written correspondence and couple of phone calls.
Despite I requested that agent to put me trough a manger she refused it
When I finally was found in the system from another agent because I didn't not remember my mobile number and email associated to my order I was been told I didn't not passed secured checks and cannot be helped because you need to check was me.
Security checks for what ?
I then requested a formal duplicate invoice to be sent by post.
And it has been refused.
This is not a normal behaviour.
That I have faced wich discouraged me to purchase again directly.
I am by law covered from the warranty and I am now after couple of months from the purchase because we talking about few months ago .
The machine stopped work and sterliser that came with bundle is also faulty.
But I am stuck wasted money only
I don't recommend them at all
Bought two machine perfect prep trough them directly which was faulty months I contact them .
They never replaced it they want the email address associated to my purchase.
Before than that a rude racist customer service kept telling me I didn't purchased from them and pretended I wasn't in the system.
I bought the original one to Smith's toys and guess what faulty dust coming from filter so small particles.
Bottles aren't anticolic at all caused colic every day to my baby until I bought the Dr Browns expensive but very good excellent I would say.
So yes this brand is not worth the money
6 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Silvia,
Thank you for further clarification on your experience with us.
When completing data protection checks, we need to verify 3 pieces of personal data. It can be difficult to locate an order in our system if the details do not match those provided to us and this is why we will ask for you to verify other details that you may remember. We assure you, this is not racially profiling at all and a legal obligation we must carry out when discussing the details of an order. This is in line with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and the Data Protection Act 2018.
Sadly, we are unable to provide invoices for our orders as order confirmations are provided.
We are sorry to hear that your request for a manager was not fulfilled and this is why a member of management has reached out to you now, but are still awaiting a response from you.
We absolutely can go through troubleshooting and support with your product issues, but we do need you to respond to our correspondence in order to do so.
We hope we can get this sorted for you soon.
It was good but could be a bit faster…
It was good but could be a bit faster to respond
6 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Farrah,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists were able to help resolve your issue, we will be sure to take on your comments regarding response time so we can look to improve our services for future.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Excellent
Excellent, had a problem / fault with our prep go flask, I messaged them on Facebook not thinking too much of it. I explained the fault. They asked for some more details / photos and information all was sent over. Within 24 hours a new one was ordered free of charge on their behalf and received within a week. Thank you for making this with a newborn so easy !
30 May 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Molly,
Thank you for providing us with your feedback.
We are very happy to hear that you had an excellent interaction with our Parent Care Specialists. We are so pleased that your issue was resolved in a timely manner.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee
Reply from Tommee Tippee UK
Hi Sofia,
Thank you for taking the time to leave a postivie review of your experience with us.
We are pleased to hear you found everything to be outstounding and hope you continue to love the bits you've ordered.
Best wishes,
Tommee Tippee
I spoke with Florence about the lid of…
I spoke with Florence about the lid of my cool flask flashing red. I received very quick response and genuine concern about the product. As soon as all proof and details were sent off I had a reply to say there will be a new lid on its way to me. All emails received as well to show it is on its way along with a message to say shes happy to help with tracking too! Overall took around 10 minutes maximum from start to finish. Overall very very good experience
5 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Megan,
Thank you for leaving a lovely review of your experience with Florence.
It's amazing to hear how quick and attetive she was in getting your query about the PrepGo resolved. We hope you continue to love this flask going forward!
Best wishes,
Tommee Tippee
Poor delivery
Poor delivery, paid extra for shipping, over a week and no comms, customer service had no clue, ordered MAM instead.
5 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Cameron,
Thank you for taking the time to leave some feedback.
We're ever so sorry to hear that you are disappointed with your experience and we certainly understand how frustrating this can be. We expect our products to be delivered to you within 3-5 working days and you should receive a text message from our courier regarding an expected delivery window.
https://www.tommeetippee.com/en-gb/delivery
We do not expect to hear this when ordering from us directly and we would like to make this right for you. As Trustpilot has not provided us with your contact, we kindly ask if you can reach out to a member of our Parentcare Specialists and we will be happy to support you, please reference, 149504.
We hope to hear from you,
Tommee Tippee
Rang twice now for straws for my 2…
Rang twice now for straws for my 2 autistic sons juice cups as they both bite them.
Both times the agent has sent me straws free of charge even though I have offered to buy them.
Thank you for being so helpful.
5 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Mark,
Thank you for your feedback.
We are delighted to hear that our Parentcare specialists were able to provide you with replacement straws for your cups.
We understand the challenge having 2 autistic sons that bite through their straws.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Excellent support
I have spoken with Andy regarding PrepGo flask issue and he helped me without any hesitation and sent me new one..
Thanks a lot for your help and support
2 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Rahil,
Thank you for taking time to leave your review.
It's always a pleasure to hear that our Parent-Care Specialists were able to help resolve your issue so quickly and get that replacement out to you.
We will be sure to pass along your kind words to Andy.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Extremely helpful
Talked with a lovely agent Cienna to replace a broken product (through no fault of my own) she helped me create an account to replace it free of charge. Great service.
4 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Alex,
Thank you so much for taking the time to leave this lovely review.
We are so happy to hear that Cienna was able to get this sorted for you.
We will be sure to pass your feedback along to her.
Please do not hesitate to contact us again if we can help you in future.
Best wishes,
Tommee Tippee
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