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Rated 1 out of 5 stars

I booked a 2+1 unit for an event in June this year back in September last year . I paid the requested deposit. Last week they called to say that could no longer honour the booking as a large cont... See more

Company replied

Rated 5 out of 5 stars

Thanks so much to Toilets+ You responded very promptly to my call and gave me an excellent quote that beat all of the other four quotes I received. You had lots of understanding about my delay in payi... See more

Rated 5 out of 5 stars

toilets+ have been fantastic they always turn up when they say they will and do a fantastic job. We have an unstaffed site which requires getting in via padlocked gates. This is not an issue for To... See more

Company replied

Rated 5 out of 5 stars

We had builders coming and going for months. Small firms do not see the need to provide their own loo! Toilets+ sorted us out nicely. Delivered promptly, serviced regularly and collected speedily w... See more

Company replied

Company details

  1. Portable Toilet Supplier
  2. Building Equipment Hire Service
  3. Construction Company
  4. Construction Equipment Supplier
  5. Party Equipment Rental Service
  6. Septic System Service

Written by the company

Trusted toilet hire company with over 30 years experience delivering portable toilets and luxury toilet trailers to South, East & Central England. Get a free quote and book online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Don’t book with this unreliable company .I booked a 2+1 unit for an event in…

I booked a 2+1 unit for an event in June this year back in September last year . I paid the requested deposit. Last week they called to say that could no longer honour the booking as a large contract they had ) had extended their booking .They said they could do a larger unit but unfortunately the larger unit won’t fit through our gate .
They promised to send me companies that would help but have yet to honour that promise , in the interim I have been frantically trying to source a toilet unit on one of the busiest weekends of the year and so far with no success .

Apalling service . Won’t darken their door again .

2 February 2026
Unprompted review
Toilets+  logo

Reply from Toilets+

We’re really sorry for the inconvenience caused. Unfortunately, your original 2+1 unit became unavailable due to an extended contract as was explained to you on the phone, and although we attended a site visit to your location to offer alternatives, the larger unit couldn’t fit and the 1+1 was already booked.

We’ve been contacting other suppliers over the last couple of days and passed on updates to you as we received them as we said we would, and your refund will be processed on Monday following receipt of your bank details you gave to us yesterday.

We understand how stressful this has been and are sorry we couldn’t fulfil your booking but we have done everything that we promised. We also offered to discount our prices for our standard portable toilets which are suitable for event use at the point where we were unable to source an alternative supplier ourselves. We understand you have now successfully sourced an alternative supplier and wish you every success for your event.

Rated 5 out of 5 stars

Personal service. Affordable. Flexible.

Thanks so much to Toilets+ You responded very promptly to my call and gave me an excellent quote that beat all of the other four quotes I received. You had lots of understanding about my delay in paying ... due to having so many tasks on my plate. You gave me reminders and I appreciated that. You were able to deliver and pick up when I wasn't able to be on site. Thanks from Jen and Space Generators.

25 October 2025
Unprompted review
Rated 1 out of 5 stars

Very highly illegal and dangerous toilets at Thurso Harbour toilets in caithness of Scotland

I want to share a troubling experience and very negative impact view I had at the Thurso Harbour toilets in Caithness, which are located along the NC500 route. Today, I took my 6-year-old son, who has a disability, to use the men's restroom. As soon as we walked in and I entered one of the stalls, I could hear two men having sex in the stall next to mine clearto day can hear both having sex in the stall. To make matters worse, I found used condoms in the stall, and within just three minutes, I noticed one of the men peering over the top of the stall where my son and I were. I genuinely believe the owner of these toilets needs to take action—specifically, they should build a wall that goes from the floor to the ceiling and seal off the spy holes in the men's restroom. Everyone deserves the right to use the toilet in privacy, without the fear of being watched or recorded. What happened today at the Thurso Harbour toilets was terrifying for both my son and me. As we were leaving to head back to our car, I saw two guys in their twenties rush out after spotting us. Just yesterday, when my wife, my kids and I stayed in Wick, we noticed that the public toilets there had full CCTV coverage both inside and outside. This is exactly what Thurso needs, as the current state of the toilets by the harbour is very off-putting. Having two men engaging in sexual activity in a public restroom is incredibly disturbing. I know I won’t be returning to those toilets again, and I’m sharing this negative experience to warn other men who might use them. Be cautious, as there could be someone in the stall next to you trying to look through the gaps or even recording you. The owners need to take immediate action to ensure that the walls between the stalls are solid from floor to ceiling, preventing anyone from making holes to spy or take illegal pictures of innocent people just trying to use the restroom.

The ownership of this property need to listen to people badly about what is going on with the toilets they owner of as very badly off putting for anyone else

I think we really need to take a serious look at the negative perception surrounding Google and review websites. It's crucial to highlight the risks associated with these toilets. If you decide to use them, just know that it's at your own risk. For instance, the men's toilets have these spy holes that allow you to see straight into the other stall.

16 July 2025
Unprompted review
Toilets+  logo

Reply from Toilets+

This review has nothing to do with our company, we don't cover Scotland!

It is a general complaint about toilets in a specific area of Scotland.

Please could you remove it, or post it to the relevant company.

Many thanks

Toilets+

Rated 1 out of 5 stars

Incredibly rude, intimidating and bullying staff member

I have witnessed a member of the staff from this company bully and intimidate other road users in West Sussex today. The driver chose to pull out in front of other vehicles when he did not have right of way, and proceeded to then get out of his vehicle to shout abuse at other road users.

I shall never use this company and will actively advise others against user them too. If one member of staff can be so truly awful and abusive to members of the public, what sort of service could they possibly be providing?

23 June 2025
Unprompted review
Toilets+  logo

Reply from Toilets+

Hi Holly,

Please could you let us have the registration number of the vehicles and the specific location and time of the incident. We will then check the vehicle camera's and tracker systems and investigate your allegation fully, as we do not tolerate that type of alleged behaviour within the company.

Rated 1 out of 5 stars

Very law standards

Very law standards. No health and safety protocols.
The agreement was that toilets+ would service the toilet at least once a week. After they missed the servicing, 9 days later they said they are unable to service it every week. Pathetic. Changed the company. Avoid

15 April 2025
Unprompted review
Toilets+  logo

Reply from Toilets+

Thankfully, this is not a genuine review, please ignore, whilst we attempt to get it removed.

Rated 1 out of 5 stars

Healthmatic toilets in galway a…

Healthmatic toilets in galway a disgrace, blocked, wet, no toilet paper and all for 20c rip off. If county councils or public money are funding then standards are atrocious, if permission to place them then atrocious and please up your game

2 kids ended up going outside as safer, there are so man6 people who need to access these toilets so there needs to be more done for summer

5 April 2025
Unprompted review
Toilets+  logo

Reply from Toilets+

Hi, this is not our company, please could you delete this review

Rated 3 out of 5 stars

Your toilets are so old

Your toilets are so old

19 November 2024
Toilets+  logo

Reply from Toilets+

Thank you for your feedback. All of our toilets are checked to be functioning and fit for purpose before delivering to a site. We regularly buy new stock and our current stock undergoes frequent reviews, we have checked our records and whilst we can see on this occasion that you were supplied one of the older units, it remained suitable for hire.

Rated 4 out of 5 stars

Check details are confirmed

We needed a loo for a one day event in the middle of a locked wood 30+ minutes from home. I had requested delivery on Friday, collection on Monday with an hour's notice to give me time to get there. Collection on the Monday was especially important as I was leaving for holiday as soon as the loo was collected. All email correspondence referred to collection on the Monday although I do now see that the invoice referred to collection 'W/c Monday...'.

Delivery worked perfectly. Collection did not happen on the Monday and I'm not sure I would have heard at all if I hadn't phoned to check. I was 'squeezed in' at 7.30am on Tuesday. It meant I was a day late leaving on holiday (and I lost money on my booking).

I would re-use Toilets+ again but it has made me very wary of checking that all details are confirmed in all paperwork/correspondence.

10 November 2024
Toilets+  logo

Reply from Toilets+

Thank you for your 4* review Liz, we are pleased to hear that you were happy with our toilet and apologise about the collection. As you note, we do state on our confirmation that we don’t guarantee a collection date, however if you use us again in the future please mention when booking you would like to be informed when collection will be and we will do our best to let you know.

Rated 5 out of 5 stars

Great customer service

Website was good and when phoning the experience was excellent. Toilet delivered, cleaned and removed on time. The on hold ‘music’ made me laugh every time.

15 November 2024
Toilets+  logo

Reply from Toilets+

Thanks for the great 5* review Dave, we really appreciate your feedback and are very hap-pee to hear we made you laught as well!

Rated 5 out of 5 stars

Fantastic service!

Fantastic service! Toilet was delivered on time, it was super clean and smelt fine! Arrived fully stocked with toilet paper and sanitiser. Would definitely use again.

6 November 2024
Toilets+  logo

Reply from Toilets+

Thanks for the great 5* review Lucy, we really appreciate your feedback!

Rated 5 out of 5 stars

Toilet hire…

I want to say thank you for a really great service.And if i ever needed a toilet again, i would come right back.

8 November 2024
Toilets+  logo

Reply from Toilets+

Thanks for the great 5* review Gary, we hope to be able to support you again in the future!

Rated 5 out of 5 stars

Cheapest that we have found locally

Cheapest that we have found locally. They are very efficient and the staff I have dealt with have all been very friendly.

6 November 2024
Toilets+  logo

Reply from Toilets+

Thank you for your 5* review Nicola, we appreciate the great feedback!

Rated 5 out of 5 stars

Site was off the beaten track with…

Site was off the beaten track with tight acess, but toilet was delivered with no problem, weekly clean was always on time, with polite and thorough staff

1 November 2024
Toilets+  logo

Reply from Toilets+

Thank for the great 5* review - we are always pleased to receive such positive feedback!

Rated 5 out of 5 stars

Efficient responsive service.

The loo was delivered on time and the servicing was done regularly despite our house being down a fairly long winding track. The toilet was collected early by mistake but actually this fitted well with our situation as the number of builders had reduced and the main work is finished.

1 November 2024
Toilets+  logo

Reply from Toilets+

Thank you for taking the time to leave us a great 5* review Kate, we really appreciate it!

Rated 5 out of 5 stars

Excellent service from start to finish

The entire process from start to finish was excellent, from the initial enquiry call and booking the toilet to delivery and collection. Every member of the team was pleasant and helpful and the paperwork was very straight forward. Thanks to the team for making it so easy!

26 October 2024
Toilets+  logo

Reply from Toilets+

Many thanks for your brilliant 5* review Jo! We really appreciate the positive feedback and will pass your lovely comments onto the team involved!

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