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Pipelagging.com Reviews 2,673

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be effective and well-suited for their needs. Many people also highlight the reasonable pricing and the efficient delivery service, noting that items often arrive promptly and well-packaged. The ease of the online ordering process is frequently mentioned as a positive aspect. However, some customers also noted issues with the delivery process, including packages being delivered to incorrect addresses or experiencing significant delays. A few other people also felt that the product descriptions or images online could be misleading, leading to ordering the wrong item.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality, describing items as "A1... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising fast and efficient handling of... See more

Quality

Reviewers mention positive feedback about quality. Many customers are pleased with the product quality,... See more

Order

Clients share ambiguous opinions on order. Many customers found the online ordering process easy, with clear... See more

Price

Consumers find price to be positive. Many reviewers praise the reasonable cost and good value, often noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reasonable cost with P&P even for my small order which left me with just over 30cm of spare lagging. It looks the same type of lacking that this has replaced, in which case thats another 20 years use... See more

Rated 5 out of 5 stars

Fast and efficient at handling orders through to delivery. Products a good and sold at a not bad price point.

Rated 5 out of 5 stars

Really happy to have discovered pipelagging.com. I was searching online for different sizes of pipe insulation and was checking the usual places (B&Q, Amazon, eBay etc.) but these guys have a far g... See more

Company replied

Rated 5 out of 5 stars

Online ordering very easy with clear directions to quantity and payment, delivery very quick and well packaged. Installation very quick and self seal works well.

Company replied


Company details

  1. Insulation Materials Store
  2. Building Materials Store
  3. Construction Company
  4. Marine Engineer
  5. Oil & Natural Gas Company
  6. Plumber

Written by the company

PipeLagging is a family-owned and operated company that has supplied professional insulation, service tools, and equipment for over ten years. As one of the fastest-growing companies in this market, PipeLagging.com's name is synonymous with world-class quality, service, and uniquely innovative product design. With a never-ending focus on new technology, PipeLagging has been at the forefront of new products from the beginning. PipeLagging is the UK-approved supplier of Armacell products and thus has the backing of the market leader in foam insulation products. Pipelagging.com is a website that sells various types of pipe insulation and lagging products for domestic and industrial applications. We offer products from leading brands such as Armacell, Rockwool, Kingspan, and Knauf. We also provide free UK mainland delivery on orders over £50. Rockwool wall insulation is a type of insulation that is made from stone wool, which is a natural material derived from volcanic rock. Rockwool wall insulation benefits thermal, acoustic, and fire performance in buildings. Pipelagging.com also provides customers with building insulation, accessories, tools, and technical advice. Pipelagging.com aims to offer high-quality products at competitive prices, fast and reliable delivery, and excellent customer service. Armacell Armaflex is a brand of flexible, closed-cell foam insulation products designed to prevent heat loss, condensation, and corrosion in pipes, ducts, and vessels. Armacell Armaflex products are made from synthetic rubber, which has a low thermal conductivity and a high resistance to water vapour transmission. Armacell Armaflex products also have built-in Microban® antimicrobial protection, which reduces mould growth and bacteria on the insulation surface.

Pipelagging.com For All Your Insulation Needs

Written by the company

Rockwool, Armaflex and Kingspan Kooltherm Insulation and Lagging.
We are the UK's number one supplier of Pipe Insulation Systems. At Pipelagging, we pride ourselves on our FAST delivery of top-quality insulation products such as Rockwool pipe lagging, Knauf Insulation, Kingspan Kooltherm pipe insulation and Armaflex Insulation at prices you'll find hard to beat. You'll find the most comprehensive range of thermal insulation products and accessories. Whether for a simple domestic plumbing job or a primary industrial application, we have all the products to suit. We supply only quality original products from the world's leading manufacturers. We're the number one authorised UK stockist of the FULL range of Armacell Insulation Systems - the world leader in technical pipe insulation products. We supply to trade and retail customers - whether it's a single piece of insulation for your hot water boiler or you have an oil rig to insulate - here at Pipelagging.com, we can supply everything you need. Call 0161 775 1190 or order online for a great deal today!

Number one for Armacell, Armaflex and Rockwool Insulation

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Contact info

Promotion box for Pipelagging.com

Your One Stop Shop For Insulation

Full Range of Insulation Products Available

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Reasonable cost with P&P even for my…

Reasonable cost with P&P even for my small order which left me with just over 30cm of spare lagging. It looks the same type of lacking that this has replaced, in which case thats another 20 years use to have out of it so win win.

24 March 2026
Rated 5 out of 5 stars

Online ordering very easy

Online ordering very easy with clear directions to quantity and payment, delivery very quick and well packaged.
Installation very quick and self seal works well.

15 January 2026
Pipelagging.com logo

Reply from Pipelagging.com

Fantastic, Glad all was satisfactory, and thank you for the time you took to review; it's much appreciated.

Rated 3 out of 5 stars

Just an office person so I cant say much

Just an office person so I can only comment on the ordering side of things, no idea of quality, if it was delivered in time, if it was even delivered etc. Placing an order is always simple with this supplier.
I keep getting daily emails saying about leaving reviews so here we go, pointless me doing it as I do not know if the products have even been received yet and cannot comment on the quality or service

14 January 2026
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Reply from Pipelagging.com

"They say the best things in life are a mystery, and apparently, our delivery service is one of them!

We really appreciate you taking the time to leave a review

Since you confirmed that our ordering process is at least simple, we’ll take that as a win!

Rated 5 out of 5 stars

just what was required and delivered on…

just what was required and delivered on time

12 January 2026
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Reply from Pipelagging.com

"Thank you so much for the feedback! We are delighted to hear that the items were exactly what you needed and that everything arrived on schedule. We look forward to assisting you again with your next order!"

Rated 4 out of 5 stars

Good delivery

Good delivery. Descriptions of products could be clearer

4 January 2026
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Reply from Pipelagging.com

"Thank you for the positive feedback regarding your delivery! We are pleased to hear that everything arrived as expected. We also appreciate your note about our product descriptions; we are currently reviewing our listings to ensure they are as clear and detailed as possible for our customers. Thank you for helping us improve!"

Rated 5 out of 5 stars

Insulate your pipes from the cold

Good product with reasonably quick delivery

4 January 2026
Pipelagging.com logo

Reply from Pipelagging.com

"Thank you for the review! We are glad to hear that you are happy with the quality of the product and that the delivery arrived promptly. We appreciate your business and look forward to serving you again soon!"

Rated 3 out of 5 stars

Poor data protection

I called to advise someone had changed my delivery addresses. They said no it hadn't even though I sent them a screenshot. Logged on for a second time, similar issues, they advised creating an order through a pro forma invoice. The invoice they sent me was someone else's order!! I think data protection is a major issue for this company.

7 January 2026
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Reply from Pipelagging.com

Thank you for bringing these critical concerns to our attention. We are deeply concerned to hear about the discrepancies regarding your delivery address

Data protection and account security are our highest priorities. We have escalated this matter to our Compliance and IT teams to investigate

Rated 3 out of 5 stars

Bought through Amazon Pay

Bought through Amazon Pay, little communication after purchase, does not show as an Amazon order, sadly posted out using the awful Royal Mail so took much longer than expected to arrive
The actual product is good but needed it earlier

7 January 2026
Pipelagging.com logo

Reply from Pipelagging.com

"Thank you for your feedback. We are pleased to hear that you are happy with the product, though we sincerely apologize for the frustrations regarding the ordering process and delivery.

We understand that the transition between Amazon Pay and our internal system can sometimes cause confusion regarding order visibility, and we are working to improve our post-purchase communication to ensure customers feel updated at every stage. Additionally, we appreciate your feedback regarding the shipping carrier; we are currently reviewing our delivery partnerships to ensure a more reliable and timely service for our customers. We are sorry the item did not arrive in time for your requirements, and we thank you for your patience."

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