Tnt Express 

My BRP delivery was missed a couple of times due to an issue with the flat doorbell which I realised later.
However, the customer service did a good job of informing the driver about this and asking him to call me when he is around.

What helped in my case was to tell them to put my phone number in the address line and I also put a paper on the flat main door telling the driver to call me and then everything went smoothly.

So overall a positive experience but I would really recommend TNT to utilise a GPS tracking system (at least to some extend), it is inconvenient to wait the whole day for delivery.

Don't be fooled into thinking paying a high price and having a tracking number is any guarantee of a good service or that your letter or parcel will arrive safely. All the tracking number means is that you know where it was supposed to be within TNT when it was stolen. It may even have just been thrown in the bin because it was too much trouble to deliver to your house on the other side of the island because they seem to have very limited resources and all it costs not to deliver your letter or parcel is to refund the price you paid with no compensation whatsoever. It is supposed to arrive in 2 days but you watch and watch the tracking for more than a week, it finally arrives in Cyprus, says it is on the way to you and next time you check it merely says "Presumed Lost", which probably means "Presumed Stolen" or you just live too far away. Don't waste your money, use another courier or better still the post office; it takes longer but at least it arrives and for a fraction of the cost.

At the end of January my daughter sent us 2 parcels with T.N.T through Parcel Compare. The parcels contained Christmas presents from all our family who we have not seen for over a year. She sent them late because of the impact of brexit. The parcels never arrived and neither company are interested in sorting it out. Eventually one parcel was returned in a different box and a Christmas card from inside the parcel was ripped open. T.N.T said the box got damaged. The other parcel has never been returned. On a number of occasions my daughter has tried contacting both companies but neither of them have been any help whatsoever. My daughter paid for these parcels to be delivered to Ireland but they have never left the UK. It's an absolute disgrace that companies can get away with this. We will never use them in future. Please share this post and just maybe they will respond. Tia.

TNT Express is probably a good case to study in business schools. It is impossible to be worse that TNT Express. This "express" mail is slower that sea mail.

Useless communication from a company that obviously does not care about customers.Wrong paperwork;then missing paperwork;then could not collect but turned up without warning,then tracking showed two different collections when I only sent one collection.Collection address shown as delivery address.They could not get more things wrong if they tried........only cut and paste replies and even when I found the personal email of the CEO there was no repy to two emails.DO NOT USE THEM

Worst company I've ever dealt with. Passport delivery date changed 8 times so far and still no sign of it. No reply to my emails. Absolute joke of a company. Stay well away.

i have been waiting on my package to be delivered for ten days . Very bad service

I would honestly leave 0 stars if I could... The package arrived 2 WEEKS LATE after I spent several hours of my time to try and understand what was happening. They blamed Brexit, COVID and many other excuses, instead of providing any sort of solutions. WORST SERVICE EVER.

If you are reading this, please do not use them for your own good. STAY AWAY. I won't be using them never again.

Absolutely useless. I do not recommend this company. Customer service is garbage can't even talk to a real person

Absolute garbage. They managed to somehow deliver my package to someone at a completely different address and also with a different name as me. Is it really that hard to double check the name and address? I never had this happen to me with any other postal services until now. When I called them, they said they can't really do anything about it. Seriously?!

I was expecting a parcel from Switzerland. I missed a call from TNT so they left a garbled message saying I had a package from China. Once I'd manage to sort that out the tracking showed the package had been delivered 2 weeks before it had been sent. 2 weeks of nonsense tracking updates ensued, saying I was out, when I wasn't and saying I was on holiday, which I wasn't. It passed customs twice, apparently, and at no point could anyone tell me where the package was. Customer care ignored my messages and the package was finally delivered with no notice or tracking information. By far the worst experience I've ever had with any courier company. Even Hermes, and that's saying something.

TNT are big and if you need a large network to send your orders there is slim pickings out there. They used to be half decent but since being acquired by FedEx they are less than acceptable. They regularly breach consumer law and they don’t give a care at all. Your sales rep will act like your friend until they realise the company has done you wrong, then your sales rep will go silent. Our sales rep accidentally included us in an email that was meant for internal conversation, it could only be described as misogynistic locker room banter, unprofessional and disgusting they way they spoke about another colleague- a real eye opener.

We always followed TNTs guild lines and advice to ensure our products were “fit for travel” we also only booked on their Tech Sensitive service- it was more expensive but did not involve hand handling so less likely to get damaged. The operations managers and drivers would ignore our clear labels and Disassemble our packaging, threw away our wooden pallet, squeezed our goods on the Road Express truck and delivered damaged goods ALL the time. Meaning we paid for a service that was not received, we paid for packaging that was thrown away by them and we paid our employees to spend time to securely package our goods which they took apart. Ultimately resulting in broken goods. When we brought this to their attention we got a “yeah sorry about that don’t know what that happened nothing we can do” reponse. They cost my company THOUSANDS of dollars, we were advised the manager would be in touch, never called. We spoke to consumer affairs who confirmed they are breaching consumer law- all companies in Australia are expected to provide Due Care and Skill- a bare minimum requirement when providing a service. I don’t understand how an investigation has not been conducted through consumer affairs. So, we are now at the point where we could take TNT on in VCAT but is it worth a ill equipped small business to take on the stress of a monster like FedEx/TNT?!

They will treat you like you are small, because you are to them. They will treat you like you don’t matter, because you don’t to them. They will cost you thousands of dollars, stress and heartache and they won’t even be able to provide a decent reason, excuse or apology.

They are the epitome of a large scale corporation stomping on small businesses and after the year 2020 has brought us, it’s nothing short of absolutely disgusting they a business of this profile exists in the world. I mean, just look at the over 2000 negative reviews- have they bat an eyelid? Have they responded? They don’t care. So, if you want to partner your business with a corporation who will happily rob you and sleep well at night, TNT is for you!!

TNT is LIAR & Deceiver postage service. (FOR UK PASSPORT)

1. HM Passport sent msg on 15th your passport has been sent with TNT and a link to track.
2. On 16th I checked on TNT website, it said it will be delivered tomorrow.
3. On 17th, I re-checked, the status changed to "it will be delivered on 18th".
4. On 18th all day I waited but passport did not deliver, around 18.26 TNT delivered a message saying we tried to deliver your passport please re-arrange delivery. I was SHOCKED. Because whole family was at home in this lockdown and I was cleaning my car outside on my driveway when I saw the message.
5. On 19th (my new passport + supporting document), someone dropped in my letter box with NO KNOCKED & NO SIGNATURE received.
6. Basically supporting document was due on 19th so they were playing around with passport delivery. BIG LIAR!!!!

AND MSG TO HM PASSPORT : We paid you enough money for NEW passport and supporting documents for safe delivery, WHY are you using this cheap and ridiculous service for our IMPORTANT document?

TNT delivered a package and if my experience is anything to go by, please do not use this company. There was no communication about when the company would be delivering. The package was left with a neighbour and no card to inform me that this was the case was given. I had to phone on 4 different occasions to find out where the package was. On finally collecting the package it had been damaged in transit. On contacting the customer care, they promised to get back to me. Nothing happened for 2 days. I then had to phone again. After sending photographs I was emailed 48 hours later and told that it was not TNT fault and that I should take the matter up with the suppliers. Exceptionally poor service.

i have been waiting on my package to be delivered for ten days now. it was sent from Poland to the Netherlands. after collection it stayed 5 days in your depot in Poland, then it was in transit for 2 days and it ended up in Germany. latest update it was scanned in transit in Belgium and the state been in transit in Brussels for two days. a delay after a delay after a delay.... and i do not want to even get started talking about your almost non existing customer service. i just need an answer for my question: WHY MY PACKAGE IS ON A TOUR AROUND EUROPE? YOUR DRIVERS CANT DRIVE STRAIGHT TO THE DESTINATION COUNTRY? OR DO YOU HAVE ONLY ONE TRUCK TO DELIVER PACKAGES AROUND EUROPE? i need my package or i need answers what an absolute joke.... and the delivery date..yea you guessed it: (pending!!!!!!!!!!!!!!!)

Their network of local exchanges is few and far between and dodgy operators with fickle opening hours

Lorraine was very helpful, except for all the others that messed everything up. I was promised a date -N PROMISE A DATE - Paul I definitely think you might ER need more training , I have requested the chat to be emailed to me, you never did. Nearly 1 month I haven't received my parcel yet.

7th Feb: You product is in NSW, arriving 9th Feb.
9th Feb:Your product is arriving today. THEN you product is still in NSW (AUS), not onboard a QLD truck. THEN Your product is in Singapore, scheduled for a flight out tonight (after Apple contact TNT for me) and we will call tomorrow and the next day until the product arrives. NO PHONE CALLS AS PROMISED FOR 2 DAYS. NO UPDATES. 11th Feb 5pm: Your product is in CHINA, has been for one week, has never been in Singapore, has no flight out of China for the foreseeable future.

Pretty sure competent companies would go China THEN Singapore, THEN Sydney, THEN Deliver. NOT REVERSED.

11th Feb: ACCC ombudsmen emailed.

IF YOU LOSE A PACKAGE AT LEAST ADMIT TO IT! I NEED THIS COMPUTER FOR UNI. Just appalled beyond words.

Why can't the reasons for not delivering include "driver couldn't be bothered"? At least it would be truthful as opposed to "Company closed on delivery attempt"
The shutter was up at 12.00, the doorbell is clearly visible and there are two bells, each in the same room as a staff member.
Will contact Hafele the sender tomorrow and see if they can do anything.

My package was supposed to arrive in about 2-3 days but it took 3 full weeks instead. I was ok with the delay if it wasn't that the package arrived completely DAMAGED! So damaged that the product cannot serve its scope anymore and I had to bin it! The material is very hard aluminium hence I really wonder how they managed to damage it like that. What is even worse is that the delivery man gave us the package and left very quickly without letting us check the package... We soon realised why that was! Oh and he obviously wrote that he has delivered the package is good conditions! What a JOKE!!!!!!!!!!!!!!!!! i tried to contact them to get a refund and had NO answer so far!