Tnt Express 

Never again .. I used the services twice. Two times a problem.

At last a fantastic courier service thank you Range for this courier service for my delivery they emailed me and texted me to say when my parcel would arrive and sure it arrived exactly when they said in perfect condition and the young man that brought it even put it in entrance porch for me I wish TNT could train Hermes staff for a month before they go to Hermes then they might be half competent but any way back to reason I'm on here is to say thank you to TNT for a fantastic service today yes I've seen some less than complementary comments on here but I judge them on the service I received and that was first class and if I could have given 10 stars I would have

TNT not answering emails.

They send a custom duty invoice 5 weeks later than the parcel arrived, but NO INFO HOW TO PAY AND WHAT TO DO.
I went on their website, there is NO INFO on the website neither.

Customer services sent me payment info thoroughg chat window, and ask me after I paid I need to write a letter to "tntuk.cash.allocation*tnt.com"

I wrote them and NO REPLY, NO CONFIRMATION

I have no clue they received, not received, customs cleared or not.
Wrote them 3 emails, and no info at all

Went back to customer services chat and THEY CAN NOT FIND THE INVOICE

OMG, what an amateur administration they have!

If you looking for a professional company to send parcels, use Parcelforce or DHL instead!

TNT waste recipient`s and sender`s time too.

You dont want your customers have to chase them, neither you.

If your customers have no clue how to pay duty on it both of you just get in more troubles.

dont use TNT ever again

"I am sorry" replies on this post will not give my wasted time back.

But I am sure I will tell everybody who sending me parcel to NOT USE TNT.

Based on the already 93%+ 1 star rating, my adding to that will apparently make precious little difference but here goes: I'm awaiting something that the seller has chosen to send using TNT. They claim they attempted delivery Monday and then Tuesday of this week (according to the tracking site updates), but no cards have been left to say they came around. I called having spotted this oddity (no calling card yet supposedly came around twice) and spoke to someone who was rather helpful and enthusiastic to get things sorted. We confirmed the details and he took my phone number (another one as they already have one number) and told me he'd send it straight out.. which I took to mean that (yesterday) afternoon. Nothing arrived. Checked the tracking site this (Wednesday) morning and I see that it's 'out for delivery' so I think OK, perhaps yesterday's exchange was just a slight miscommunication and I patiently wait for someone to show up. Afternoon comes and before it goes I check the tracking site and spot that they allegedly attempted delivery again but nobody was home. Again no calling card and I've been in the entire day. No phone calls either, despite them now having two numbers to reach me on. I call up, again and speak to someone who manifestly sounds like he'd rather be digging his own grave than working there (quite the contrast to yesterday's chipper individual) who seemingly begrudgingly looks into the situation. Suffice it to say I'm not hopeful that tomorrow will be any more fruitful based on the antics thus far.

I actually paid money for this nonsense - that's the criminal part. It's astounding how some business can get away with not upholding their end of the contract but there's nothing you can do about it other than write petty reviews.

bad service, my package was never delivered, not good customer support

Worst company ever. They really don’t care about you. I will just have to go and find my package at my own.

Delivery to Spain forget it! Do not use TNT! The track and trace doesn’t work and when it does it’s never updated!

It gets to Spain and they require you to confirm your address which is on the box but the phone number does not work. It’s the most frustrating thing ever!

It’s the address on the box!

I will never use TNT again. It’s the worst courier ever! Spare yourself a heart attack and use someone else even if it cost a bit more.

Absolutely horrendous!

Appauling service, just took my money and ran, i paid £360 for a 5 day express service, 2 months, many phone calls and emails later, still no parcel, they lost it but would t admit it, so i rang twiceon the same day and 1 person said it was in memphis the other said houston, this is a parcel that was the day bafore supposed yo be out for delivery in Californa. They do not know whats going on, theu said it was delivered but couldnt tell me what address just that the driver left it unnattended! I later find out its at the wrong address and the house is actually empty!! They will not reply to me and wheni tried to claim the £500 the parcel was insured for they said ionly had 7 days from the original delivery date (23 feb) to apply, its niw mid April and i didnt k iw they had lost my parcel. They thensent me anemail saying "with immediate effect TNT / Fedex does not take responsibility or pay compensation for the loss or damage caused by them of any parcel. So TNT what your saying is we will take your money and if we can be bothered we may deliver your parcel, but dont bother insuring it as we will never pay out. Seriously how cam such a big company get away with this, i find it disgusting and someone need to do something about it. TNT you should be ashamed! Nothing but thieves and fraudsters in my eyes.

EN : I still have not received 2/3 of the shipment.On their website, there is information about shipment and it is completly false …Yesterday at 3PM I was at home, I did not received any call on my mobile phone or paper in my mailbox …Nobody calls me to explain why there is more than 1 week of delay, the comunication is BAD and there is no way to contact you except a overtaxed phone number …It is absolutely insane … all others companies found my address without any problem and before a delivery I have a call to know if I will be there …
Your company is sadly incompetent ...
FR : Je n'ai toujours pas reçu les 2/3 de ma livraison. Sur leur site web, il y a des informations sur la livraison qui sont totalement fausses …Hier, j'étais à mon domicile (contrairement à vos dires) , je n'ai reçu aucun appel ni aucun avis de passage… Personne n'appelle pour expliquer pourquoi il y a plus d'une semaine que j'aurais dû recevoir mes colis, la communication est MAUVAISE et il n'y a aucun moyen de les contacter à part un numéro surtaxé à 20cts la minute… C'est complètement fou… toutes les autres compagnies arrivent à me livrer sans aucun soucis et au pire, je reçois un appel du livreur pour savoir s'il y a quelqu'un ou non…
Votre société est malheureusement incompétente...

Absolute garbage. Appalling service, dysfunctional website, awful systems, unsafe delivery practices. I could go on and on. Instead I'll summarise: I'd rather gouge my eyes out with a rusty spoon and fill the empty sockets with burning acid than ever have to deal with TNT again. You have been warned.

I wish I could give zero stars
2 packages
The first one they couldn’t deliver because I was not at home. I scheduled a redelivery and stayed in all day as they can’t give a time when they will deliver but they never showed up and never called. Then when I try to re book they are stating that I cannot as the item has already been scheduled to be delivered on a day that has already passed

2nd package; they give my package to a complete stranger who does not even live in my flat. The person never delivered my package to me. They allowed a random person to take my package and sign for it. Don’t ship with these people. They should be sued and put out of business

I am absolutely disgusted by this. Idk what the manager is doing but they legitimately lost my packages containing 80 of my suits, Ok so I would be fine with losing at least 1 or 2 Suits But how can you lose 80 suits. 80 suits really means so much for a small business like me. This company is legit scamming everyone. taking our packages away and maybe there even sending them someone else. I MEAN THIS IN THE NICEST WAY POSSIBLE (DO NOT EVER WORK WITH THIS COMPANY)

Parcel left Spain on March 26,2021 due to arrive in London on April 1st, 2021 but CS Told me that Parcel will be processed on April 6, 2021 not even delivered on that day. And it is supposed to be an Express service.
AVOID AVOID AND AVOID !!!

Can't believe they lost the whole pallet in transition. consist of a machine worth $7000 machine . Lesson learned, should have been insured by my stupid self

Useless company
I Ordered a passport for my sister and checked the tracking information
No updates email or text received .
I telephoned the company and waited 45 minutes to be told it had been delivered 2 days previously .

Ooooohhhhh yyyy yyy yyyyy yyyy ghjtdfgfryygg fhhtfcv

I stupidly had a birthday gift delivered to myself instead of the intended recipient, arriving a day before their birthday. Through InterParcel I booked TNT, the only company I could find who would collect from me that day. I booked at 11am, they collected around 3pm and the gift was delivered before 9am on the following day. So made it for her birthday. I can't speak highly enough of this service, which was also very competitively priced.

Totally incompetent. The reviews say it all. Nothing to add. Wasted enough time trying to contact them to recover my parcel from the customs without success.