Tnt Express 

Worst delivery company ever . I got a letter saying i had to pay for import tax fine . I called 12 times most of which for over an hour where i had to pay for the line .

To not online not be understood or understand then but also to a team that knew nothing . I would ask how to pay it i woupd get redialed and seaoed over to countless memebers of teams none of which knew how to pay a single invoice.

On thw website there is no easy way to pay for it u can click on invoices but u have to have an account so have to pay for that as well.

I contacted 6 times throigh emails none of which helped . I contacted them on faceboom where they where the onoy knes to know where to pay the invoice to . After 4 days after paying it i checked to see if it had gkne through no as no one new how to checck it or said to wait.

I now have a 3rd letter saying i havent paid when i have sent screenshots and bank payments and the sort code and acount i paid to which both the emails and facebook people told me to send it to .

I know have 7 days or i get fined and it will tarnish my perfect credit rating which im am hoping soon to buy a house with so has royaly ********ed eveything i have worked so hard to do up .

Incompitant bigots . No one wouod help me after hours of contacted and emailing and phoning . And once i finaly get a clear awsner of where to pay it 2 months down the line i am now being threatend to pay more disgrace. I sent more screenshots of the amount i payed when and stullits not enough.

Never ever use them they are terrible if i knew they where chosen to deliver my 1kg of genstones wixh they charged 31 pound for i would never of let the seller send them to me if they whrre to take it

Nothing is easy no one helps you and even when you pay they lose your money so make you pay more scammy theives

HMS Passport should take the delivery contract away from TNT as they have got more bad reviews than good. Absolutely appalling service. Someone knocked at my door and said they had found my sons passport on the field, it was raining as well. I was extremely grateful for him as it could have got wet etc. Rang TNT and the lady said it had been posted through my letterbox which was nothing of the sort. Manager rang day after to say it had been posted through someone elses letterbox. I said well surely when its in dispute like this its the drivers fault for not reading the numbers proper and posting it throught the wrong letterbox. The manager started arguing and shouting with me. If anyone reads this email everyone, phone everyone and write to everyone possible to get your complaint dealt with. Disgusting service and trying to blame other people as well. Its the drivers fault it never went through the right letterbox, no one elses. No doubt I wont get an apology, no wonder the companies nearly at the bottom of trustpilots reviews.

Initially used Parcel Compare (also given 1 star but worthy of zero) to find best price to send s parcel to Serbia. Printed off all the requested documentation, affixed label firmly in waterproof sleeve etc.
Woodhall Spa depot collected parcel and driver handed back most of the documentation stating he only needed one copy and signed a copy for our reference. Tracked package which went to Serbia and then it strangely went from Serbia to Romania. A note in the comments box stated that it was missing documentation. Contacted TNT who stated nothing to do with them as the service was initially booked through Parcel Compare. This is ridiculous as they are the company who collected it, it was their driver that didn't take all the paperwork when given it and it is the company that moved the parcel £35 of the £36 fee.
More enquiries were made and they eventually got the parcel (a gift with a value of £50 and under the customs value of 70 euros) back to Belgrade, Serbia. TNT now want a handling feefor there work there and the fee is more than the cost of the initial postage. They will not do anything without their fee and when written to complaining, they state they have nothing to do with TNT UK.
I know that the authorities and particularly customs in Serbia are extremely corrupt but this is supposed to be s professional company and not a state agency.
Never use this company as employees elsewhere are either incompetent or dishonest and there appears to be no recourse even from the TNT UK staff!

How is a company with a negative 95% review rating still in business.. i wont go into the long story about the trouble I've had with being charged the wrong charges and duty, long and short of it, fedex/tnt tried to charge me £1000 in duty for £700 worth of product I fought it down to £490 because they finally decided they put an incorrect commodity code on it. now I literally cant find anyway to pay because no one is manning the offices apparently.. still have someone manning sending threatening payment reminders though... please I just want to pay and have this horrific saga behind me.

Shipment no 16022781

Waited in 3.5 days for delivery, said problem finding address so just took item back to depot without contacting me. Only redeeming feature is Lady I spoke to on Customer Service team, sorted speedily professionally, cheerfully and with politeness just sorry I did not get her name. Also delivery driver who carried heavy parcel into house, maintaining social distancing at all times.

Rubbish delivery company, won't deliver to 3rd floor because the lift wasn't working.

I've always opt for TNT when sending parcels to European countries/cities and had no problems, super quick, but when it comes to London, it's either delayed or lost. They never refund despite chasing them with emails, all they do is reply saying they'll update me should they find it or whatever. It's been since November/December, now it's almost February. Just don't use it for London and I hope that's the only city I have problems sending to.

Promised that my delivery would arrive on the 25th. Waited in all day to receive it, only to receive a notification that it had been delayed. Still no sign of the parcel. Apparently it is still in the Netherlands. Not happy. They're using covid as an excuse... we've had covid for nearly a year now. Not an excuse anymore...

Twice TNT have said they haven’t been able to deliver my passport even though I haven’t been out due to lockdown. I have arranged a third delivery for today but the tracking on TNT shows that the passport still hasn’t been collected from where ever it was returned to. Two lots of phone calls to TNT on hold each time for over an hour and still not spoken to anyone. Why are the passport office using this company and where is my passport now .

I paid more for the delivery fee to be delivered at my home, where I am actually at home all day, never call or ringing the door bell, but suddendly I got a text message saying that TNT put my parcel in the relais point.
VERY BAAAAD TNT, BAD so that the shop where I bought my item, got BAD review because they sent their good using TNT!!!
Theresia LANGE

never send your courier with TNT. I get worst service experience with TNT. I get all my stuff damaged. When I open my courier, I get broken sill of my materials. All materials were opened before delivery. I never expected this thing from TNT. But, sorry TNT I will post this all reviews on each and every website which is related to you. Because, my Mom send me this courier as a birthday gift and due to your service I can't use one of them. All my food get crushed. All materials inside the box get mixed. It's ridiculous service.

paid for overnight delivery.......4 days later ......still doubtful

Not even over promise and under deliver more a case of over promise and never deliver.

From lying about no one being home when trying to deliver (the front door wide open as a helpful hint) to promising and promising and promising it would be delivered tomorrow. We’re into day 5 and still no delivery and not one promised return call.

There have been some begrudging apologies from customer service but also defensiveness and zero solutions offered. Seeing the 20+ tracking entries showing the backwards and forwards that has been going on it appears they have a broken system. They very clearly have zero care about the end customer. With so many terrible reviews it seems they have little interest in changing it.

I will NEVER willingly use TNT again.

Package was about to be picked up on Monday 4th, noone arrived. Then a new pick up was arranged, this time I got an email and the service desk had forgotten to enter my phone number in the new booking. Called again and arranged a new pick up, again noone arrived. Called the service desk and they started to argue with me that they were at my address. No missed calls, excuses obviously. New pick up arranged....I am very curious to see if someone will arrive....

I was expecting a fairly expensive and large parcel to be delivered on a day that I was in work, where I work as an NHS frontline worker. As a result of this, I rearranged the delivery for another day so that I would be present to receive the parcel as it’s quite bulky and as mentioned - a fair amount worth of money. I rearranged the delivery during the early hours of the day it was due to arrive and received a confirmation email that TNT were going to attempt delivery another day. Later that day to my surprise, I received another email confirming that the parcel had been delivered to the address (which was completely empty as I was in work which there is sufficient proof of). After much back and forth with TNT they are now claiming that the delivery driver has been ‘interviewed’ and ‘gives his word’ that he delivered to a man who gave the same surname me (also the same surname on the parcel - how convenient!). To add insult to injury the delivery driver has also forged my signature (incorrectly nonetheless) and therefore TNT are trying to drop the issue and place the sole blame on me despite the fact that there’s proof that I rearranged the delivery and no other verification from TNT or their delivery driver. Do not use this company or else you could end up swindled out of hundreds of pounds worth of money too.

After reading all the bad reviews, I had been really worried that my passport wouldn't arrive today. I checked the TNT Final Mile tracking page this morning and saw that driver had collected early this morning and was delivered to me half an hour ago by a very friendly driver. The same very friendly driver delivered my son's passport a couple of weeks ago and I didn't realise at the time that this was via TNT, so they have delivered two passports to us promptly with no problems. I wanted to leave this review to give a fair reflection of the company. If you have not received a consignment number, give TNT a call and I'm sure they will be as happy to give you your consignment number, as they were to me. You can then track and have peace of mind. Thank you TNT and thank you to your friendly delivery driver.

Ordered a bathroom sink from a company in Sydney and paid $66 for delivery. Foolishly they used TNT Road to deliver. Took over 3 weeks and the sink arrived smashed to pieces with not a single bit of padding or a fragile sticker on the cardboard box. Hard to believe they can stay in business with the poor reviews they have received on this site alone!

Very bad service!
This is the second attempt in 3 days in which they write that none answered when the ringed the bell but we were at home for the whole day in both cases.

Estimated delivery date (6/01/21) was yesterday, but they haven’t even picked it up from the sender yet

Update (08/01/21): still haven’t picked it up