Tnt Express 

Would give 0 stars if I could. Package hasn't moved in almost two months and have contacted customer service several times with no response.

Have been awaiting my passport to be delivered from HMPO since Aug 5th. Needed to be with me for this Weds. TNT have failed three times to deliver. This has cost me three days of list work. Now the redelivery date that was booked for the fourth attempt seems to be moving back each day by one day. Called them and they don’t know why and don’t have staff in to help!

Very frustrated with TNT had large package sent to Melbourne for granddaughters birthday promised it would arrive by Friday had arrived Thursday great!!
But no one home ( COVID ) daughter and 3 grandchildren home 🏡 driver came and went not leaving card to say he’d been, now today he arrived again and again he didn’t leave a card and know footage that he knocked on the door again……So l’m told they don’t have to leave the card to let us know when they redeliver cause they don’t normally redeliver. They are in lockdown try knocking on the door so so disappointed ☹️

Ordered an iPad from apple.
Wanted to check on the progress as it was taking longer than expected.
When I looked at the tnt tracking, it says delivered. That’s odd, as I haven’t received it. When I looked at the proof of delivery, there is a scribble that looks like the letter c and it says it was delivered. That was NOT my signature, and no one was home on the day and time it says it was delivered. Apple won’t discuss it, as they said they specific TNT makes sure it requires a signature.
I bet the TNT driver forged a signature and kept it for himself. Not happy!!!

5 large heavy boxes. Clear instructions to “leave outside suite 2, not in the foyer “
Instead dumped in the foyer. One of the boxes obstructing public access causing people to swerve as they pushed the street door to enter the building. Other 4 boxes blocked the door to the utilities room used by 5 offices and 4 shops.
Angry commercial neighbours called me
Had to Rush from my Woy Woy office to Kogarah to remove them
So many other couriers do the right thing. Bu sure to insist “ NOT TNT”!

Do not trust their quotes! Excess charges every single parcel. but only with TNT.

TNT never delivers packages on the date they say they will.

WHAT A BAD EXPERIENCE WITH TNT
So I did a fast track to get my passport early for my student finance.
HM passport said my passport will be delivered within a week, so it's been a week already I still haven't received my passport in this case I phoned HM passport service and told them I haven't received my passport and they said it was delivered on Friday by TNT and someone has signed for it, I told them I didn't receive it and I haven't signed for anything. They said they will do investigation which will take 10 days. At this point I was like, what on earth is happening first of all I paid money to get my passport within a week and now I have to wait extra 10 days like what was the point paying. They next day I phone TNT and told them I haven't received my package and etc and the lady asked what's the colour of your door and I said dark green and the lady said the picture the courier took of the door when delivering was white, blue and pink, which means my passport has been delivered to the wrong address. How could that be?!!! This should not happen cause is an important document. Back to what the lady said she said in this case they will do investigations which will take 5 days. I said to myself Like what? 5 days? I really need my passport for my student finance, for my university admission and to go on a holiday for a week. Why is this happening. This should not be happening. In a few days I called TNT and what they said to me is nothing has been done. I knew in the first place that they were not going to do anything about this and they don't care. So I received a card from royal mail saying I got fee to pay cause slender didn't pay the fee, at this point I was thinking the person my passport got delivered to has probably posted it through royal mail cause the person knows its an important document so I went to royal mail that same day to go grab it when I opened it, it was indeed my passport thank goodness. All I was praying for was to get my passport. TNT NEEDS TO FIX UP IS 2021 NO ONES PACKAGE SHOULD BE DELIVERED TO THE WRONG ADDRESS.

TNT need to be CLOSED DOWN their inability to respond to an email answer a phone call or perish the thought deliver a parcel 📦 is well established as the other damning reviews testify. There really needs to be a BBC Panorama investigation to expose their activities and how they remain trading given their abysmal customer service .I will insist going any future online orders I make the sender agrees NOT to use TNT or I will not place the order. Only if more people adopt this policy will these toe rags get the message, diabolical customer service is not acceptable , sod off TNT you ain’t fit to trade !

Appaling service, I'm waiting for the parcel for almost a month now, came from China with FedEx it took less then a week but after it arrived in Romania it was taken over by TNT express. The custom clearance was made I sent all the necessary documents a week ago, still waiting for the parcel. This FedEx- TNT express collaboration is just not working. When I'd called them I waited 25 minutes on the line for no answer. This always happens when you call them.

Very bad service I am waiting for my parcel before 15 days . They still said we can’t deliver more two weeks . I paid the full amount for 7 days delivery . This company always frustrated to the customer

Recommended TNT- part of Fedex by Parcelcompare website, was needed to send documents related to my hose from UK to Bulgaria. The shipping was wrong from the first step, a courier did not know how and where to place supporting documents. Was informed that parcel delivered, in fact not. Got money ( including extra insurance), no professional support, no documents and was asked at the end to pay extra for return.

My supplier sent a shipment on the 23 July and as yet I have still not received it. Apparently the TNT shipment was put on a FedEx system so it has just sat in a warehouse!!!. I contacted their customer help desk who told me it will be delivered 3-08-2021.
The items are for a launch - still what does 10 days delivery make... my client and our company very angry.
Eventually had to pick up from the depot after another call to customer services told me they had missed the delivery slot (not scanned in time)

Trying to get answers from customer service case agents is next to impossible. They close the cases whenever they please without solving them or offering a solution to the customer. Terrible service.

This company is a pure scam!
Why owner of this trash is still not in a jail?
They are trying to charge ppl for the delivery which already has been paid by the sender, without any invoice or something. Only sending a paper that you owns them 200 EUR with fines, delivery and other additional costs after half of year!
Incredible trash, hope owner will get arrested for scaming ppl

what a bad experience with TNT in February 2021my family send me a birthday present from italy i have been resident in england for 25 years in the past if i ordered something outside the european community the royal mail before delivery asked for the payment of import taxes, now I know that England is outside the European community and know there are taxes to pay and I have no problem with it, but the big problem is that when I collected this package TNT did not ask for any tax or postage for safety. i asked and they said nothing to pay, after three months i get the surprise asking to pay £ 64.49 for what. if i had this at the time of collection i could decide whether to keep it or send it back Today i tried to call TNT and after explaining my problem i they closed the phone call I am very angry about this bad experience

Very slow service and their customer service is horrible.
They don't seem to care about their customers at all.
Talked to 4 different people and received 4 different answers to where the shipment was.
Over 10 days for an express shipment is just not acceptable.

Waited 2 days in my house- they didn’t ring the bell- just took a photo of the front and left. Currently waiting outside my house for 12 hours to catch them before they run off again. Called to complain. On hold for 48 minutes. They didn’t care. These people are awful.