Tnt Express 

3 x 45 minute phone calls on hold just to be hung up on when it finally rings! Waiting for my passport tracking number doesn’t work and HMRC say it should of been delivered! Just a joke

Waiting for passport ... Every day it show it will be delivered tomorrow. Try to contact the customer service and the waiting time is endless. What a poor service !!!

Brilliant experience got passport delivered day after tnt received thank you within 5 days of fastrack

Terrible service, they ALWAYS delaying shipments. I needed to send documents, said that the time is critical for me, I can pay any amount, just deliver it as soon as possible. And it took 10 days for them, with couple delays on hubs. On the way back, I built my plans around "expected delivery" date, and of course, they missed it and set me up, put into unknown. Very unreliable and unpredictable delivery. I don't know, is it an issue of a local branch, or the whole TNT / FeedEX, but the logistics and planning neededs to be improved.
For now, it's a worst delivery, that I have ever seen. If you can, try to avoid TNT.

With my folded hands I will request HOME OFFICE UK to stop using TNT courier services if they really care for their citizens.

received a TNT missed u card saying no one was at home, that card had a consignment which was 14 digits long did not work on the TNT tracking web site, there was also a contact number which I tried to call 3 times. 1st call 59 minutes, 2nd call 1hour 39 minutes, 3rd 57minutes. it kept disconnecting after that much of a wait. finally, I tried 4th time and someone answer after 1 hour 7minutes and I managed to reschedule the date for Saturday(25/09/21).

on 25/09/21 was waiting for the parcel the whole day till 5:00 PM no one came to deliver. so I checked on the website to see where is the parcel and what I see is it was delivered at 10:00 AM in the morning and someone signed for it. but we never received it, bcoz it was delivered to the wrong address. TNT gave my BRP to somebody and also took some random signature which doesn't even match the name document had.

I can go on and on but just want everyone to know. if you guys are waiting for any important documents from the HOME office make sure you don't plan anything relying on TNT courier service.

I would also request everybody to email the home office and request them to STOP using the shittest courier company( TNT).

SHAME ON YOU!!! TNT

I initially received a message saying my passport will be delivered on the 18th September between 8am-8 pm. I have waited in until 4 pm then I had to go out, so I just assumed that I missed them, even though I didn’t get any cards through saying ‘sorry we missed you’, so I arranged for a redelivery on Monday. On Monday again no show, so I changed it for Wednesday, then for Friday and then for Saturday. So today we didn’t go out at all, we took turns in taking the children to the park, making sure someone is in all the time and surprise, surprise. They didn’t turn up today either and no explanation at all, just giving me the option to book another redelivery for Monday. To waste another day of my life being in from 8am to 8 pm for them to not turn up. By far the worst delivery company ever, I’m shocked the HMPO are still working with them, when it comes to such important documents.

You have let our brother down adam in Germany im very disappointed i will not be using ur business

Beyond USELESS!!! LIES LIES LIES. Apparently tried deliver and left message for me to contact them 3 times. How am I supposed to contact them?

I changed the delivery date online to a day i would be at home. On the day the parcel should arrive, a women calls me telling me i need to tell them a date they can deliver the parcel. I tell them a new date (tuesday). On that tuesday the driver calls me asking for the date he should deliver the parcel. That‘s going on for a week now so i‘m pretty excited whats going to happen next! It‘s a big surprise every day! Worst delivery company ever, kind of funny though

Worst customer service ever! Adina Dumitrascu, the administrator is a f*cki*g b*tch. Stole my email address and sending a lot of emails from her personal email and threatening me because i asked wy the parcel wasnt delivery on time and to ask with a manager if she s not able to responde.
Absolut rabbish this company!

Absolutely rubbish would give 0 if could waiting on my son passport for him to fly this weekend still no passport keep saying it’s coming then date changes phone always getting cut off they should not be passport deliver company shocking

The driver never called, and just posted a picture of my door.

If I could rate this service lower than 1, I would. I’ve been waiting for my daughters passport over one week. On the phone for hours before they disconnect saying they have a system error. I’m absolutely disgusted at this broken and useless service. Why is there a phone line is there’s nobody answering. Where on earth is my daughters passport? I paid for a one week service and 2 weeks later still no passport. DISGUSTING!!!!!!!!!

Been awaiting a passport for over a week... we travel in two days time and no sign of the passport. When we call customer service the phone holds for 1 hour before we are automatically disconnected due to "we are experiencing difficulties"

This company is broken - and we are due to loose hundreds on a holiday we can't get to.

Awful service. I have been expecting my BRP since I received my decision letter on the 16th of August 2021. I have been calling profusely every single day on the number: 03456080630 as TNT have been changing my delivery date for some unknown reason. After each phone conversation, I was promised to be sent an email with an update of our conversation so I could keep as a reference but you have failed to do this also. I am very confused with why it takes more than two hours to contact yourselves and why you have taken it upon yourselves to constantly change the delivery date. I am sure you are aware that people have jobs and commitments and that I can't be expected to take a month of work to receive the package in question. The way I see it is you have zero respect towards your customers' time and personal belongings. I am unable to leave the country even though I have a flight booked due to your irresponsible service. You offer a service of delivery, you have to ensure you are able to give a 24-hour timeslot to your customers especially when you are dealing with such valuable goods such as my BRP card. We have spoken to a gentleman called Royce who was unhelpful as he hung up the phone after spending two and a half hours trying to get through to you. If staff are unable to assist with inquiries maybe best not to advertise the number? Or even better not have a department that is suited for helping customers without being able to track or obtain any relevant information. I am glad you record your phone conversations as this will be taken further and I would like a transcript of each of the conversations which I am sure you'll be able to obtain through the phone number supplied. You are selling a product that is a delivery service I am the customer therefore I am entitled to the right to be heard as well as the right to be informed. Hanging up on your customers and not being able to provide a delivery date is an acknowledgment from your side that you don't believe your customers have any rights, let alone any value. I am sorry to have experienced such appalling service from your side and I am expecting a full-on inquiry into the malpractice of your staff. I hope I do receive a response from yourselves as soon as possible so this can be taken further

Very poor service
Waiting for passport but didn’t come but mentioned they came and rescheduled
Home office should not use TNT,
Should be 0 star
I agree with all reviews, consumers service should look for it

DONT EVER USE TNT FOR ANYTHING! Calling yourself express? You guys lost my documents and it sure as hell not an express service! Delayed for so long with 0 update and I have to constantly call you guys to check where it is! And now telling me it is LOST?! Wow! Officially the worst courier ever and the last time I will ever use your service!

We sent a TV from the UK to Madeira Island, paid an absurd customs clearance fee of almost 300 euros to pick it up and still arrived with a broken screen. I called and spoke with tnt Portugal who said it wasn't with them here in Portugal but where she was sent from! I've been trying to solve this situation for almost two months now because they also say from the UK that Portugal should take responsibility!!! At the end of the day, I lost over 500 euros of the television, 300 euros for customs... and still no one is responsible for anything!!!! This is incredible! Shameful!!!!!! To receive money payments they work fast, to deal with customers who are having terrible experiences, they don't care. Worst shipping company ever! Very disappointed and I will definitely not recommend this company to anyone!

Worse than UPS and Hermes
Possibly the worse parcel service this side of the globe.
Honestly just needs to be shut down and never reopened under any new management
Absolutely atrocious service, the staff really have no idea what they are doing

Should lose passport contract. Passport office rushed through my grandsons renewal passport. Arrived at tnt 3 days after application, sadly that's where the excellent service ended. Should have been delivered the next day in plenty of time for a flight the day after. Didn't arrive but they promised it would arrive the next day. Daughter and grandson sat with bags packed waiting by the front door sadly it didn't arrive in time but neither did it arrive that day. They promised it would arrive the day after but when my daughter phoned they said Tuesday which is 5 days away. They told her if she books a flight they would class it as critical and deliver the next day, in desperation this is what she did and sadly still no passport that's 2 wasted flights now but more to the point 3 days of being constantly told different delivery dates, everytime she phoned she was told different things, she is an anxious person and this has caused her no end of trauma. they said it would definitely be delivered today but it's not.