Tnt Express 

TNT IS A JOKE.
The customer service doesn't have any clue and they keep saying different things. The communication is not clear and there have been lots of back and forth, they are not informing if they received the documents they requested and it has been already 3 weeks and I don't know if I will receive my boxes.

TNT UK wins £77m Home Office contract!!!
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TNT DO NOT DESERVE ANY STAR
TNT UK Rubbish-The worst delivery company on the PLANET
TNT don't really bothered people' life and death situations.
The worst delivery company in the world! ..That is a shame that the UK Home Office has chosen this unqualified company for the delivery of people's important visa/passport documents.
TNT reference number: xxxxxx
Details
Application reference:
Delivery date: 08/11/2021
Freight Type: Biometric Residency Permit (BRP)
No. of items: 1 / 1
Delivery Address
NOTTINGHAM, ., NG7 3QE, United Kingdom
Scans:
04/11/2021 01:55:45 - Out for Delivery (between 8am-8pm)
04/11/2021 21:39:23 - Arrived at Delivery Station
05/11/2021 00:45:13 - Out for Delivery (between 8am-8pm)
06/11/2021 09:47:39 - Arrived at Delivery Station
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Look Online Reviews: Reviews by more than 16000 victims of harassment by the TNT-UK.
Bad: 93%
Excellent: 5%
Great: 1%
Average: 1%
Poor: 1%
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Rank Delivery company NET satisfaction score
1 Royal Mail 93%
2 Amazon 92%
3 DPD 91%
QUESTION is why HOME OFFICE has been chosen this worse TNT???????
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''TNT UK has taken on a three-year contract worth £77 million to provide passport secure delivery services for the Home Office.
The contract started on the 3 July 2019 and will run until the 2 July 22. TNT is to provide secure collection and delivery service for Her Majesty’s Passport Office and mail transfer service for the UK Visa and Immigration, National Crime Agency and General Register Office.''

If i could give 0 stars i really would. Absolutely shocking, passport has been ready for over a week, delivery date has changed about 8 times now ive called 3 times to be told it will definitely come on a certain day and then the day comes and it never comes ive had enough of it now. I will never understand as to why HM passports even allow these imbeciles to deliver our passports its ridiculous. Honestly if youre wanting your passport quickly to fly then ddont count on it because it will take weeks to come. Ridiculous. Always giving excuses, always blaming COVID for backlog. Stop blaming and get your work done. Oh and may i add that they dont let you collect your OWN passport from the depot. Laughable.

Absolutely shockingly terribly unprofessional and disgustingly incompetent.

If you order an item and it’s shipped with TNT please request that they do not use TNT. Can’t fathom the hate I have for this crap company crap ethics and crap customer service staff. How do they get away with this. Just lazy staff

Compassionate emergency passport renewal delivery was delayed significantly because of this courier. I don't understand why the HM Passport office chose this rubbish courier as it's preferred courier. No sense of urgency. Bad customer service/support.

Package collected for next day delivery. 3 days later after chasing them told they dont know why it wasnt delivered and cannot tell me when it will be delivered and that its MY responsibility to ensure they deliver my package. Paid for next day but told its not guaranteed so basically they can deliver when they want and charge for next day. Going to give Fedex

I would not recommend TNT when you want to be sure that your parcel actually arrives the next day!! One of our parcels arrived one day too late, we were lucky that our dry ice hasn´t completely evaporated and our samples were still cold. Another parcel arrived 1 week too late (also when we shipped it with Express Shipping) - the goods that we shipped were defrostet and therefore destroyed. TNT said we need to fill out a form to get the money back. After we spend some time finding all the original invoices etc, TNT told us that we can´t get any money back, because our parcel didn´t have an insurance. Apparently, it was not possible to tell us this before. I will never use TNT again!! When possible I would have given 0 stars.

I got a bill from TNT Buchhaltung. They are not responsive at all and they sent me Mahnung after Mahnung.
I don't give up and fight against this f***ing company.
They don't reply any emails or faxes and there is no way to talk with a damn person on phone.

TnT delivery service is unbelievable, I will never use this service again. My package has arrived at Erskine Park & has been sitting there for the past 5 days.

Contacting via email is a nightmare because no one returns any calls/response.

I’d give a 0 star rating if I could

Can’t believe this company still operating

Do they ever deliver or collect on the day given. It took 4 separate given days before they collected.
Now waited for a delivery!
Guess what.
Yep!
No turn up

Ich kann es einfach nicht glauben!
Seit 4.10. sehe ich die unten eingefügte Ping-Pong Situation auf der Trackingseite. Seit 2 Tagen wird diese Seite auch nicht mehr aktualisiert. Kundenservices Empfehlung: "Wir müssen einfach abwarten bis die Kollegen ihre Job richtig machen." Und das mit einem Lächeln!
Ich habe unten nur 1/5 der Benachrichtigungen kopiert. So ging es seit dem 4.10. jeden Tag hin und her, ohne Ausnahme...
Problem: Nürnberg schickt das Paket nach München ohne das Zoll zu bearbeiten, München schickt es zurück nach Nürnberg, weil Zoll nicht gemacht wurde, Nürnberg schickt das Paket nach München ohne das Zoll zu bearbeiten, ... Und so entsteht ein Kreis, das TNT nicht in der Lage ist, zu lösen.

19/10/2021, 01:50 Nuernberg - Shipment arrived at TNT location
18/10/2021, 21:28 Nuernberg - Shipment arrived at connection point
18/10/2021, 14:58 Hallbergmoos - Shipment in transit
18/10/2021, 10:06 Hallbergmoos - Connection delay due to customs. Recovery actions underway
18/10/2021, 09:42 Hallbergmoos - Shipment arrived at TNT location
18/10/2021, 03:15 Nuernberg - Shipment in transit
18/10/2021, 01:08 Nuernberg - Shipment in transit
15/10/2021, 21:42 Nuernberg - Shipment arrived at TNT location
15/10/2021, 21:28 Nuernberg - Shipment arrived at connection point
15/10/2021, 14:35 Hallbergmoos - Shipment in transit
15/10/2021, 11:13 Hallbergmoos - Shipment arrived at TNT location
15/10/2021, 10:04 Hallbergmoos - Connection delay due to customs. Recovery actions underway
15/10/2021, 08:57 Hallbergmoos - Shipment now at depot nearest to delivery address
15/10/2021, 03:47 Nuernberg - Shipment in transit
15/10/2021, 01:19 Nuernberg - Shipment in transit
15/10/2021, 01:18 Nuernberg - Shipment in transit
14/10/2021, 23:06 Nuernberg - Shipment arrived at connection point
14/10/2021, 15:04 Hallbergmoos - Shipment in transit
14/10/2021, 11:11 Hallbergmoos - Shipment arrived at TNT location
14/10/2021, 10:09 Hallbergmoos - Connection delay due to customs. Recovery actions underway

By far the worst courier I have ever used in my life. Avoid like the plague. Completely ignored my request for delivery twice and just sent it back to the sender. Had to contact support over and over and they still did nothing. You wouldn't be able to provide a worse service if you tried.

This company is a joke. No words to say.

The worst delivery company ever, wasted 2 days waiting for the delivery just to find out on the third day that they decided to return the parcel to the sender. Do not use TNT waste of time and money.

HMRC PLEASE stop using TNT for your passport delivery. I paid for the fast track service and a week after my passport was due I haven't received anything. When I called they said they'd attempted delivery despite the fact I was in all day and didn't receive any evidence of this - no card, no text, call or e-mail.
When I asked why they hadn't attempted redelivery I was told they only do that when the customer contacts them. How was I to know to contact them when I didn't even know delivery had been "attempted"?
I'm due to fly in 24 hours and still have no passport thanks to their incompetence...

tnt are absolutely useless. there driver took a picture of a neighboors driveway while parked outside my house claiming they couldnt find my house. how stupid are the delivery drivers . sat in all day to wait for my passport to get a useless service and cant get through on there phone lines. why the hell does the passport office use this extremely poor service

Driver never showed, but reported as delivered. Annoying as you have to remain at home all day - frustrating when they don't show and don't bother to tell you they're not coming. Item then got reported as lost. Lot of hassle contacting loads of people to find out where it was. Next attempt to deliver the driver didn't knock, just posted a 'sorry we missed you' and left, even though I was sat by the door working at home all day. Had to drive 10miles to the depot and pick it up.

Only give one star as there is no option to give none, Driver didn't even knock on the door, just dropped a sorry we missed you cad in the letterbox and drove away, absolutely no way to contact the local depot to arrange to pick up from depot, went to the depot, they couldn't have cared less, told me to go to a local Tatts store after 3.30pm and my item will be there to pick up??? I paid for a premium express service and got nothing for my money, NEVER AGAIN

I hope I can give them 0 stars here. The whole experience of dealing with TNT is totally a freaking annoying nightmare. Don't expect anyone will answer your call, send you an email or text to ask you for a signature. I received an email about I've missed my BRP delivery again. The driver NEVER give me a call as I mentioned. Please, can anybody take it seriously? I need a notification and an exact time slot that works. Please take the responsibility to ensure qualified customer service. This is ridiculous and insane. The driver just randomly took a picture outside my lobby. I'm living in an apartment that needs to use the intercom to let the guest in or just call my number directly and open the door for you.

If there are any troubles for the driver to ask for a signature, can they just let people go to the delivery station by themselves? I'm sick of dealing with this stupid chaos. Totally wasting my time for endless waiting and I've no idea how the hell they are still working.