Tnt Express 

Missed deliveries but decent customer service.

Two missed deliveries. Two days wasted waiting at home. Now tracking says,"In Transit".

At least their customer service is quick to answer and pretty responsive. The person I talked to said their drivers are really pressed. Hopefully it'll be delivered tomorrow although their credibility with me is pretty well shot.

I paid £5 to passport office for secure delivery through TNT, I waited at home waiting for the Driver, I have one of the video bell. TNT did not ring the bell, my passport was drop in a letter box, I did not check the letter box until the following day because of covid-19 precaution I am doing to all my letters. I tracked the delivery on TNT website, all to see the picture of a door with no number, also I have blocked the letter hole since 2012, TNT is worst, do not use them, using post office is better, getting our money for nothing, I will report to the passport office

The worst service ever. They have sent my boxes to the wrong depot. Now they haev been keeping it for more than 2 weeks. The delivery is already 2 months delayed. They dont answer my emails timely. They want me to pay custom taxes on personal belongings and they want me to accept it before knowing the costs. They also do nto know what documents tehy need for customs clearance and they are askign for all sort of weird stuff. I email them and they do nto answer me. I asked my polish friend to email them and they do answer. JUST THE WORST SERVICE! RUN AWAY FROM THIS COMPANY!

-5 stars.
Such a horrible horrible service. Staff are very incompetent. I had two runnings with this company. The first time they delivered my item to the wrong address, and when I contact them they were acting as if it were my fault. The second, they were supposed to deliver an item from UKVI, and again they failed to do so. I waited for them the whole day and it was in vain. It’s hard to believe that a body such as the Home Office trust those incompetent people with important documents. To my opinion they should not be even allowed to operate.

We have a weekly shipment from Sydney to Auckland. This particular TNT shipment was needed as we missed our normal weekly freight through DSV. Normally 3 days. Shipment 118329885 was collected 9/11/21. We are STILL WAITING, it's now the 2/12/21. We've had 3 other shipments delayed by two weeks for normally a three day. Our TNT area manager is useless, keeps telling us to check tracking.

Waited in all day 3 days later still no delivery. Some rubbish about transit recovery. Would never use TNT from choice.

Poor service and a rip-off. Their license shall be taken off.

One star is too much as this company is a disappointment and have no business etiquette.I have been waiting since last week for redelivery.should of come yesterday and no one bothered.I then phoned and was assured goods will be delivered today.no delivery so you can send it back and I will be writing daily reviews on how pathetic TNT are

Disgraceful that my package was picked up on the 19th in qld yet is still in the same state today on the 24th! Industrial action started on the 21st so why was it not moved prior! Absolutely ridiculous that I've paid express and it's been 5 business days & nowhere near Melbourne! Will NEVER recommend them

waste of money and time their drivers are liers making unacceptable excuses.waiting for my parcel whole day didnt arrive.tracking system is useless.for all company out there dont ever used this company its just a waste of money

Whole day waited for delivery... morning till evening because the item was showing that its out for delivery today. Cancelled the other appointments cause didn't want to miss it...but its shocking when i checked by tracking number that the item went back to the delivery office....:-((

This is obvious the worst courier service. I wonder how this courier works as the first email sent with an unsuccessful delivery and asked to use their website and schedule a delivery. This is before contacting the customer and every time they are changing the delivery date. Every phone call made, their is endless waiting time and the agent do not listen to the client you have been directed to another waiting call for someone to pick up. The agents are unprofessional every time you call. You never reach the correct service to speak to agent dealing with BRP. I wonder how home office relied on an incompetent unreliable courier service as subcontractors. Cannot rate this service at all.

Absolutely the worst company I have ever had the displeasure of being forced to use through the passport office,they have had my passport 6 weeks,I arrange a delivery date every Sat and they say they tried every Monday when I've told them I'm not there as I'm in work,I try to phone them every couple of days with no answers and they either put u to automated number or hang up or just don't bother to answer.
I managed to speak to someone this morning and they said they don't know where my passport is,Absolutely disgusting incompetent company!!!
I arranged a redlilevery for today with no updates on the so called "tracking service" do i don't expect much from this useless shower of a company,I am going to seek advice Monday for how to sue and claim compressor loss of earnings for days off waiting for these useless so called "couriers"and inconvenience,I'll do my best so they get what they deserve!!!

Dreadful service. No evidence it has made any attempt to deliver

A bit thank you to the social media team for trying to help with the delivery, you are great. Nevertheless I've got to say your driver is a catastrophy. 3 Days saying he tried to deliver and met nobody altough we were in the office is a insolence.

Delivery of passport on the 11 November everyday it say Delivery today then at 4pm it goes to next day. Today is 18 and still waiting. The postman on a bicycle would be quicker than TNT. Have spent 3hours on hold to them total joke

WORST COMPANY!
Been promised delivery for last 10 days! Waiting for my passport. Why does the Home office use them. Someone in the Home office must be getting a big backhander to allow them to get away with this!

My BRP card went arrived at the delivery station 5 days ago and updates that it has arrived there every day. I've had someone at home to accept the delivery this whole time with no attempts made. Try to arrange re-delivery but can only change the date. Call, 20 minutes on hold - get transferred from express to someone who hangs up immediately. Now going through the true joy of online chat. I'd recommend carrier pigeon if at all possible.

I would give them more stars if I could, especially after seeing all the negative reviews, as my experience was very different. I called them with regards to my supporting documents as soon as I found out that they were picked up by TNT from the HMPO. I asked them to keep them in the delivery station and that I would collect them as I had a flight on the next day. The lady on the phone, her name is Vicki Walker, was very understanding and very eager to help. She helped massively and I thank her for this. Another guy that I spoke to, Raquesh, in order to follow up, was also wonderful and actually called me back to let me know I could go and collect my documents. Nadeem, at the Leeds delivery station, is an absolute star too, friendly and helpful. In this first passport ordeal, TNT were the only ones who actually provided 5 star customer service.

I wish I could give it -10 star! They were supposed to deliver my BRP card by 2nd of November but today is 10th of November! I tried calling them but the auto bot is useless!