Trouble with faulty copy of a 25th Anniversary 2CD version of an album missing start of tracks on both discs (Feeder - Comfort In Sound). Jake & Veronika very helpful with finding my info/order (... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service, good coms, well packaged and quick delivery on or just before release date. Everything you could ask for. I've used Townsend Music several times now. They offer unique items unavail... See more
Company replied
Pre ordered The Waterboys Atlantic Rain: The Lost Fisherman’s Blues Recordings Triple Vinyl Boxset and Strange Boat EP 10 Inch Vinyl. They kept me informed and notified when it was shipped. It all... See more
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The Customer Service work is excellent. I received the damaged item in the first place, reported it right away and sent photos of the damage. People from TCS reacted very quickly and few days later I... See more
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Company details
Written by the company
Bringing music fans exclusive, limited edition and signed releases, plus much much more!
Contact info
Great Harwood, United Kingdom
- customerservice@tmstor.es
- tmstor.es
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service.
Excellent customer service.
The team was responsive, helpful, and professional throughout. Communication was clear and prompt, and my enquiry was dealt with quickly and efficiently.
Very satisfied with the overall experience and happy to recommend Townsend Music.
22 May 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thanks for such a great review!
We love hearing such positive comments about the products and service we provide, and I'm sure we'll have some more items that might take your fancy coming soon, so keep a check on our store for the latest products!
Regards,
TM Stores
The team was amazing
The team was amazing! My order had gotten lost in the mail but as soon as I reached out to them, they got back to me right away and immediately sent a replacement. Their communication and service was excellent! The item I ordered was good quality and as described. Very impressed and highly recommend!
27 May 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Pixie,
Thank you for your 5-star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.
Kind Regards,
TM Stores
Good communication from the outset
Good communication from the outset, provided updates of delivery and was well packed when vinyl arrived.
They are a useful outlet for vinyl that is hard to locate - they usually have it.
15 May 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Paul,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Kind Regards,
TM Stores
new Midge Ure album
Arrived in perfect condition and on delivery day specified.
very please with the service
10 May 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Kevan,
Thank you for this amazing review!
We pride ourselves on our wide range of products, including Vinyl, as well as many Exclusive items. It's always worth keeping an eye on our store for the latest releases, or sign up to our Mailing List to stay regularly updated!
Thanks again for taking the time to pass on your comments.
Regards,
TM Stores
Great customer service
It actually started with a mistake on my order - one of the items was missing from the package when I got it. I contacted them through their online contact form. I got a very prompt reply from Veronika who apologised and said she would ship a replacement item asap. I received my item just a few days later. Mistakes do happen but when you get such great customer service all is easily forgiven.
8 May 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Ian,
Thank you for your 5-star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.
Have a great weekend
Regards,
TM Stores
Pre-ordered vinyl and CD
Pre-ordered vinyl and CD. Shipped on due date in very robust packaging. Excellent service!!!
8 May 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Allan,
Thank you for this 5-star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Have a great day,
TM Stores
Brilliant as always
Brilliant as always, well packaged and arrived on time. Thank you.
8 May 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
Always a great experience dealing with…
Always a great experience dealing with Townsend. 👍🏻
8 May 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Patrick,
Thank you for your 5 star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team!
Regards,
TM Stores
Product was well packaged
Product was well packaged, arrived on time, undamaged. Townsend Music kept me informed of the delivery schedule, I have order from Townsend Music before and have never been disappointed with them. They also have a Sale site with had a large variety of products at reasonable prices.
15 May 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Peter,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Regards,
TM Stores
Item was delivered on time and in good…
Item was delivered on time and in good condition, thank you
15 May 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Paul,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Regards,
TM Stores
Great company to deal with,professional…
Great company to deal with,professional and hassle free
11 May 2026
Unprompted review
Reply from Townsend Music Ltd
Hello Brian,
Thanks for such a great review!
We love hearing such positive comments about the products and service we provide, and I'm sure we'll have some more items that might take your fancy coming soon, so keep a check on our store for the latest products!
Kind Regards,
TM Stores
Prompt service and excellent packaging
Prompt service and excellent packaging. Everything arrived in perfect shape.
11 May 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Mark,
Thank you for this 5-star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
THEY DELETE YOUR ORDER AND KEEP YOUR MONEY
Granted I don't buy from here every week or every month,maybe not every year but that is no reason to steal from me which this is. However it is one of the outlets recommended by a few of the Singer/Bands that I buy most often.
I myself have recommended this place but no longer.
20th Feb' 2026 - paid £168.00 for an LP Boxed Set
1st April 2026 - paid £54.99 for a CD Boxed Set
Both these were delivered in good time with no issues.
However I had paid £51.50 for a collectors set LP,CD,DVD etc on 19th March.
Nothing was delivered, checking my account there was no record of the order,checking my E:Mail there was no confirmation E:Mail. I checked Paypal and the evidence that the money had been paid to them was clear.
I submitted a report to Paypal and I was duly refunded. Before the refund had cleared Townsend were able to get Paypal to reverse the refund leaving me £51.50 out of pocket. No reason was given.
I obviously have the Paypal transaction details but as Townsend did not acknowledge the order or the payment I have no order number. How I can place an order from my long standing account with Townsend and it just vanish is a mystery. How they can then deny getting the Paypal payment when my account proves otherwise and theirs should also and just keep my money is nothing less than criminal.
SO LAST TIME I WILL BUY FROM THIS PLACE . THEY KEEP YOUR MONEY AND DELETE ORDERS.
UPDATE :- 20th May .....I do not have several accounts I have only ever had one account with Townsend . The same account ,email address,delivery address etc from which I ordered the Poison Girls and Queen boxed sets . Paypal refunded me but Townsend has been able to reverse that. It is no longer possible to contact Paypal other than to report purchase issues. My Townsend account is as it always has been. I have logged into the account today and whilst the poison girls and queen orders show the kraftwerk order isn't. If they are claiming to have sent my order where is the Tracking Number ?. TOWNSEND CANNOT BE CONTACTED WITHOUT AN ORDER NUMBER WHICH I DO NOT HAVE . I HAVE PROOF OF THE PAYMENT BEING MADE TO TOWNSEND VIA PAYPAL BUT CANNOT SEND SCREEN SHOTS WITHOUT AN ORDER NUMBER WHICH I DO NOT HAVE.
12 May 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thanks for leaving your feedback here, although we don't feel this to be a true reflection of the shopping experience with us.
We do not delete orders, your orders are all showing in your accounts (you have several accounts under different email addresses), each order placed is in the account of the email used on checkout. The order is still showing on that account.
You emailed our Customer Service Team, and our team informed you of which email address was used during the checkout process so you can log into that account and see the order information, but no reply was received from you following our response.
A PayPal case was opened, and a refund was issued. It is not physically possible for us to take the money back from your PayPal account. We issued a refund as you requested on that case, those funds were sent back to you and have not been returned to us.
Following your review, our Head of Customer Service has tried to call you and also emailed you on 2 of your email addresses you have with us, but sadly no reply has yet been received.
We strongly urge you to respond to our Head of Customer Service's emails to ensure there is no misunderstanding relating to your purchase.
Regards,
TM Stores
Excellent customer service.
The vinyl was faulty, but a replacement was sent out immediately and is perfect. Excellent service.
1 May 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Adrian,
Thank you for this great review!
We know it can be frustrating if something arrives faulty, but it is so good to hear that our Customer Service Team were able to have this all sorted for you so efficiently!
Thanks again for taking the time to pass over your comments.
Regards,
TM Stores
Fast delivery, excellent service, perfect packaging
Nice Company I just bought 2 special editions of Half-Life: Alyx, but one item was missing in delivery.
So I contacted the service and the next morning I got a
respond and they send the missing one with prio delivery
very fast and friendly reaction.
Keep up that great work.
Both editions are in perfect shape.
well packed as you need it for a collector's edition
5/5, will buy again.
26 April 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Stefan,
Thank you for your 5-star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.
Have a great day!
Regards,
TM Stores
Not the greatest.
Orderd some stuff on the site and after a week or so I cancelled it. Maybe advertise stuff which you already have in stock?????? Ordered from other sites and was here next day!
1 May 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thanks for leaving your comments here.
There's no order information linked to your review, and we have requested further information via Trust Pilot in order to provide assistance, but no response to that request was received.
As we don't have the order information, we are unable to provide specific information to this order, but please reach out to our Customer Service team by replying to your Order Confirmation email and we'll do our best to help resolve any issues you've faced.
Regards,
TM Stores
Placed my pre order a while ago and was…
Placed my pre order a while ago and was kept up to date with progress well. Record arrived on time and in great condition.
10 April 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Toni,
Thank you for the great review!
Great to hear our orders arrive at your location safely, thanks to the amazing work our team does in packaging these.
Thank you again for these kind words.
Regards,
TM Stores
Feeder LP - RSD
Quick delivery and overall good service as normal from Townsend but the packaging was poor on this occasion with the record able to move within the packaging resulting in splits on 3 of the 4 sides of the plastic sleeve of the picture disc
UPDATE (30/4)- Great response from Townsend - new record well packaged and safely received already - thank you for your excellent customer service
25 April 2026
Unprompted review
Reply from Townsend Music Ltd
Hi James,
We're sorry to hear what happened with this delivery, but great to know that our team were able to have this all sorted out for you!
Regards,
TM Stores
Pre order
Pre ordered a CD and the website was easy to navigate.
Received my music on the day of release as promised.
Prompt delivery and good packaging.very happy with my experience of using Townsend Music for the first time. Woukd use again
14 April 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thank you for this amazing review!
We pride ourselves on our wide range of products, including Vinyl, as well as many Exclusive items. It's always worth keeping an eye on our store for the latest releases, or sign up to our Mailing List to stay regularly updated!
Thanks again for taking the time to pass on your comments.
Regards,
TM Stores
I have shopped with Townsend for over 5 years
I have shopped with Townsend for over 5 years now. Every item I have bought is of top quality. Great pre-order service. Any issue are solved with 48 hours by them.
18 April 2026
Unprompted review
Reply from Townsend Music Ltd
Hi John,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Have a great day.
Regards,
TM Stores
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