Excellent service, good coms, well packaged and quick delivery on or just before release date. Everything you could ask for. I've used Townsend Music several times now. They offer unique items unavail... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pre ordered The Waterboys Atlantic Rain: The Lost Fisherman’s Blues Recordings Triple Vinyl Boxset and Strange Boat EP 10 Inch Vinyl. They kept me informed and notified when it was shipped. It all... See more
Company replied
Townsend Music are a very professional outfit. Been using them for many years, for all my electronic needs! Have had a few postage issues in the past, (not their fault) but Townsend quickly rectified... See more
Company replied
The Customer Service work is excellent. I received the damaged item in the first place, reported it right away and sent photos of the damage. People from TCS reacted very quickly and few days later I... See more
Company replied
Company details
Written by the company
Bringing music fans exclusive, limited edition and signed releases, plus much much more!
Contact info
Great Harwood, United Kingdom
- customerservice@tmstor.es
- tmstor.es
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order arrived soon after the launch…
My order arrived soon after the launch day of the album
17 April 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Gillian,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Regards,
TM Stores
Reply from Townsend Music Ltd
Hi Dot,
Thank you for the great review!
Great to hear our orders arrive at your location safely, thanks to the amazing work our team does in packaging these.
Thank you again for these kind words.
Regards,
TM Stores
Reply from Townsend Music Ltd
Hi,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
Thanks Townsend Music, Brilliant service!
The signed CD from Jack Savoretti "We Will Always Be The Way We Were" (Jack's AMAZING new album) arrived exactly as planned on release day & can thoroughly recommend Townsend Music for their service!
10 April 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Tigger,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Kind Regards,
TM Stores
Communication was great,order arrived…
Communication was great,order arrived when they said it would,it was carefully packaged and labelled clearly
14 April 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Alison,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Have a good day.
Regards,
TM Stores
I have ordered a few things from…
I have ordered a few things from Townsend Music and they never fail to deliver. Always delivered in perfect condition and on time, every time. Ordering process is very easy and straightforward. They are my number 1 go to for cd's. Always excellent service, and great prices. I honestly can't praise them enough. No need to go anywhere else.
6 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Steven,
Thank you for this amazing review!
We pride ourselves on our wide range of products, including Vinyl, as well as many Exclusive items. It's always worth keeping an eye on our store for the latest releases, or sign up to our Mailing List to stay regularly updated!
Thanks again for taking the time to pass on your comments.
Regards,
TM Stores
Easy to order and quick delivery
Easy to order and quick delivery. Would buy again
23 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Stuart,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Kind Regards,
TM Stores
4 different albums i have pre ordered…
4 different albums i have pre ordered vinyls or CD's for from Townsend music and all 4 have been delayed/pushed back. It's a shame upcoming bands use Townsend as even the bands become frustrated with them. Always the same excuses too. And massively inflated postage prices. Very poor service
15 April 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
We are sorry to hear these comments, and we note that there's no order information to give specific information. We have requested more information via Trust Pilot but no response was received.
Delays of items are rare, and could be down to multiple factors, such as release date changes which isn't in our control as we don't set these.
We would really like to speak to you regarding your experience, please reach out to our Customer Service team by replying to your Order Confirmation email so that we can provide order-specific comments.
Regards,
TM Stores
Best Customer Service!!
I had an issue with my delivery (at fault of royal mail) and Veronika from customer service was lovely and assisted with the issue, promptly sending out a new shipment and refunding my postage cost. Some of the best customer service I have experienced
15 April 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Josh,
Thank you for this great review.
I am very happy to hear you were pleased with the service provided to you by our Customer Service Team when you needed their help. They are always on hand to assist with any query.
Have a wonderful day
Kind Regards,
TM Stores
Excellent Customer service
I ordered a LP and it arrived damaged (the package was a bit destroyed during the transport). The customer service has sent me a new one in perfect shape for free.
13 April 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Gauvain,
Thank you for your 5-star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.
Have a great day
Regards,
TM Stores
Excellent customer service
Placed an order for 4 items that were despatched in 3 packages, unfortunately 1 package was damaged upon receipt. This damaged the poster inside. I reported this and asked if it was possible for a replacement to be sent. I received a prompt positive reply and a perfect poster arrived in a couple of days. I was kept informed about the replacement and the despatch date which was very helpful. A friendly and professional service which was much appreciated.
13 April 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Martin,
Thank you for this 5-star review!
We know it can be frustrating if something arrives faulty, but it is so good to hear that our Customer Service Team were able to have this all sorted for you so efficiently!
Thanks again for taking the time to pass over your comments.
Kind Regards,
TM Stores
The Customer Service work is excellent
The Customer Service work is excellent. I received the damaged item in the first place, reported it right away and sent photos of the damage. People from TCS reacted very quickly and few days later I received another copy, this time in mint condition. That's how Customer Services all around the world should do their job... it's rare these days. Thank You, best regards!
9 April 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Wojtek,
Thank you for this great review!
We know it can be frustrating if something arrives faulty, but it is so good to hear that our Customer Service Team were able to have this all sorted for you so efficiently!
Thanks again for taking the time to pass over your comments.
Regards,
TM Stores
Brilliant service from Jake and his…
Brilliant service from Jake and his colleagues.Five Stars all round.
25 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Andrew,
Thank you for your 5 star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.
Kind Regards,
TM Stores
My Ian Gillan Band signed CD box set…
My Ian Gillan Band signed CD box set was pre ordered on the 10th of December item new and well packaged and as described and was just what I wanted, Getting in early to get the signed print was well worth it, I have used Townsend music several times and have never had any issues ,
6 April 2026
Unprompted review
Reply from Townsend Music Ltd
Hello Peter,
Thanks for such a great review!
We love hearing such positive comments about the products and service we provide, and I'm sure we'll have some more items that might take your fancy coming soon, so keep a check on our store for the latest products!
Kind Regards,
TM Stores
Superb service
Ease of ordering and was sent a day before release. Everything OK. Will defineately order from Townsend again. Superb service.
26 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Clive,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
Goods came within 1 day of release
Goods came within 1 day of release
Very good service
28 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Paul,
Thank you for the great review!
Great to hear our orders arrive at your location all safely with the amazing work our team do to package these.
Thank you again for these kind words.
Regards,
TM Stores
Reply from Townsend Music Ltd
Hi Jayne,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Regards,
TM Stores
Good service
Good service. Easy website and kept up-to-date on delivery
26 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Baz,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Have a good day.
Regards,
TM Stores
Great service from Townsend as ever
Great service from Townsend as ever. The communication was good. Item arrived exactly as described. Regular updates welcomed. Album arrived on day of release. It was well wrapped and it was clearly marked on the outside that the contents should be handled with care in transit and delivery.
All in all this was another great transaction with Townsend. Thank you guys 👍
2 April 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Scapina,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Wishing you a lovely day
Regards,
TM Stores
Ian Gillan Box Set
Everything great no problems very good company to deal with everything is always perfect
1 April 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Stephen,
Thank you for your 5 star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team!
Kind Regards,
TM Stores
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