Excellent service, good coms, well packaged and quick delivery on or just before release date. Everything you could ask for. I've used Townsend Music several times now. They offer unique items unavail... See more
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Review summary
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Pre ordered The Waterboys Atlantic Rain: The Lost Fisherman’s Blues Recordings Triple Vinyl Boxset and Strange Boat EP 10 Inch Vinyl. They kept me informed and notified when it was shipped. It all... See more
Company replied
Townsend Music are a very professional outfit. Been using them for many years, for all my electronic needs! Have had a few postage issues in the past, (not their fault) but Townsend quickly rectified... See more
Company replied
The Customer Service work is excellent. I received the damaged item in the first place, reported it right away and sent photos of the damage. People from TCS reacted very quickly and few days later I... See more
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Company details
Written by the company
Bringing music fans exclusive, limited edition and signed releases, plus much much more!
Contact info
Great Harwood, United Kingdom
- customerservice@tmstor.es
- tmstor.es
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Definitely not a serious or trustworthy…
Definitely not a serious or trustworthy company.
I placed a preorder on the very day it was announced, which included three items. On release day, I was informed that one of the items had been canceled due to a lack of stock. I contacted them immediately to ask if they could replace it with another size or let me pay for the same item in a different color so it could be included with my order. They took too long to respond, and all they told me was that the order was "already being prepared" and that if I didn't want it, I should refuse the package (of course, I would have to pay the return shipping).
It's ridiculous that they can't provide quick and simple solutions.
The worst part is that they refunded the cost of the canceled item (or at least they were supposed to), but they didn't reduce the shipping cost. Hope they enjoy the extra money...
15 June 2026
Unprompted review
Reply from Townsend Music Ltd
Hello,
Thank you for your review, although we are sorry to hear your comments.
We don't have your order number to look at specifics, and we requested your information via Trust Pilot but had no response.
We can confirm that if an item is cancelled, a proportion of the postage cost would also be refunded. If the entire order is cancelled before dispatch, the entire postage cost is refunded. We would like to speak with you to understand more on your comments for this.
We respond to all emails within 1 working day (Monday-Friday 9am-5pm). Our current average response time is 2 hours, during office opening times. We would like to know more about your comments about the team taking too long to respond, as this doesn't sound to be correct.
If you refuse a parcel on delivery, you don't pay return postage so we are unsure where this information has been provided to you.
We really want to make sure there's no misunderstanding, but without your order details we are limited on the information we can provide, so we urge you to reach out to our Customer Service Team for support if you have any questions relating to your order.
Regards,
TM Stores
Van the Man
I have been purchasing music from Townsend Music for many years now and have always been impressed by the quality and value they offer. I preordered the Van Morrison vinyl in early March. I wanted to support this exclusive release and was not disappointed. It arrived on time in the usual secure packaging. The quality of the record is amazing. A superb release. I can highly recommend Townsend Music to all music lovers.
20 June 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Richard,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Kind Regards,
TM Stores
No faults with service
Dekivered within time frame submitted by company. Item was as described on the webpage. Professionaaly pack with no risk of damage to product. Will definetly order fro Townsend Music again
23 June 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thank you for the great review!
Great to hear our orders arrived at your location all safely with the amazing work our team do to package these.
Thank you again for these kind words.
Regards,
TM Stores
Delivering well managed and in prime…
Delivering well managed and in prime condition
11 June 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Mary,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Kind Regards,
TM Stores
Excellent service
I ordered this album for my sister - arrived on time and in perfect condition. Easy to order and good value.
19 June 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Janice,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Have a lovely day.
Regards,
TM Stores
Arrived when I expected in perfect…
Arrived when I expected in perfect condition. Will definitely shop here again
24 June 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Gerry,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Kind Regards,
TM Stores
Well packaged and delivered on time
Well packaged and delivered on time - thank you
18 June 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Keith,
Thank you for this 5-star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Have a great day,
TM Stores
Reply from Townsend Music Ltd
Hi,
Thank you for the great review!
Great to hear your order arrived at your location all safely, with the amazing work our team do to package these.
Thank you again for these kind words.
Regards,
TM Stores
Five stars from me
Very happy with my order. Received the day I expected with Royal Mail and able to track my delivery. I’ve always been very happy with my orders from Townsend Music so I wouldn’t hesitate to buy from them again. Five stars from me.
13 June 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Helen,
Thank you for this amazing review!
We pride ourselves on our wide range of products, including Vinyl, as well as many Exclusive items. It's always worth keeping an eye on our store for the latest releases, or sign up to our Mailing List to stay regularly updated!
Thanks again for taking the time to pass on your comments.
Regards,
TM Store
Delivered well packaged and on time
Delivered well packaged and on time. Always happy to order from Townsend
18 June 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Kevin,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Have a good day.
Regards,
TM Stores
Great service from a brand I recommend
19 June 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Paul,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Regards,
TM Stores
Excellent service and speedy delivery.
12 June 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Andy,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Have a lovely.
Regards,
TM Stores
Shood not sell items when not in stock
Shood not sell items when not in stock. Poor in every way . Seem like a fake site to me . First review I have given . Item now listed at Amazon. Says it all
20 June 2026
Unprompted review
Reply from Townsend Music Ltd
Hello,
Thanks for providing your comments. We've looked at the order number provided on your review, but this order is linked to a deleted account as it appears you've requested to remove your details, so sadly we don't have your contact information to speak with you.
This is definitely something we want to sort out for you, and can assure you our site is legitimate.
We have requested your contact information via Trust Pilot and are yet to receive a response.
We urge you to please reach out to our Customer Service Team for support.
Regards,
TM Stores
Superb Store!
I've used Townsend Music for a number of years and have always received excellent service.
Their range of limited editions and exclusive releases is superb, making them a go-to retailer for music collectors. The pre-order process is straightforward and reliable, and I particularly appreciate the regular email updates keeping customers informed about new releases, special editions, and order progress.
Packaging is consistently first-class. Items arrive well protected in strong, high-quality packaging, ensuring that records, CDs, and box sets reach you in perfect condition.
A professional, dependable company with great communication and excellent customer service. Highly recommended for any music fan or collector.
20 June 2026
Unprompted review
Reply from Townsend Music Ltd
Hello
Thanks for such a great review!
We love hearing such positive comments about the products and service we provide, and I'm sure we'll have some more items that might take your fancy coming soon, so keep a check on our store for the latest products!
Wishing you a lovely week!
Regards,
TM Stores
Extremely satisfied
Particularly understanding, helpful and solution-oriented!
10 June 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Philip,
Thank you for your 5-star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.
Have a good day!
Regards,
TM Stores
Item arrived on time and in great…
Item arrived on time and in great condition, will definitely use again
5 June 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Andy,
Thank you for this 5-star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Have a great day,
TM Stores
Ordering from this site was easy and…
Ordering from this site was easy and had updates all the way along until delivery, item arrived through royal mail and arrived in perfect condition and on the day after release which was amazing, will definitely be ordering from this site sometime in the future
6 June 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Robert,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Have a good weekend,
TM Stores
Purchase arrived on day if release
Purchase arrived on day if release, couldn't be happier 👌
9 June 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Gordon,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Kind Regards,
TM Stores
Excellent every time.
5 June 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Michael,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
Fast and smooth process - Pre-order
I recently managed an album pre-order transaction and was really impressed with everything. The ordering was easy and clear, and the delivery was super quick, which was even better than I thought.
One of the best parts was that there were extra digital options, with some great discounts that made buying it even more fun. Plus, getting to see album preview events was a cool, special treat that let me hear a sneak peek of the new music before it came out.
Overall, I’m very happy with the service. The way it’s efficient, thoughtful and focused on making customers happy makes this pre-order process really special, and I’d definitely suggest it to any music fan who wants a smooth and enjoyable pre-order.
4 June 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Kris,
Thank you for this amazing review!
We pride ourselves on our wide range of products, including Vinyl, as well as many Exclusive items. It's always worth keeping an eye on our store for the latest releases, or sign up to our Mailing List to stay regularly updated!
Thanks again for taking the time to pass on your comments.
Have a great day,
TM Stores
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