Called in to have my bracelet repaired and was greeted by a lovely, welcoming young lady and gentleman. After an in-depth inspection of the bracelet the young man fixed the problem and wouldn’t acc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Family run traditional jewellers, with two stores each with a full equipped jewellery workshop, offering all aspects of jewellery repairs, alterations & bespoke items.
Contact info
1 Brook Street, WA8 6NB, Widnes, United Kingdom
- 01704831012
- info@tjbwidnes.com
- tjbwidnes.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I visited the jewelry bench in widnes…
I visited the jewelry bench in widnes to ask if they could fix my 5mm gold clasp on a sentinel necklace, the service was great, within 2 minutes they had fixed the clasp and i was delighted!
Amazing jewellers shop in Formby.
I can't speak highly enough of this lovely jewellers shop in Formby. The staff are warm, friendly and approachable. Nothing is too much trouble, and no matter what you go in for, you are treated with the same respect and attention. Since I'm a 'difficult customer' (😊), they went to extraordinary lengths to locate a specific style of earrings.
Prior to this Liam collaborated with his dad to re-model my coveted emerald and diamond ring. The stones had been set in such a way that they fell out easily (I hadn't bought it from here), and I am delighted with the result.
During the very busy pre-Christmas period, I left my card holder on the counter in the shop. Liam, who manages the shop, brought it back to me at home in his lunch break. I value the service in this jewellers so much that I wouldn't even think of going anywhere else now. The staff are all genuinely nice people, and very, very helpful and accommodating. If you need any jewellery, or help/advice regarding a piece of jewellery you must go there! You won't be disappointed. Thankyou doesn't seem enough. You are all brilliant ⭐️🌟⭐️🌟✨️
Excellent service
I took a ring into “Hallmark Jewellers “ in Formby to be re-made after being let down by another jeweller. They have done a fantastic job. The ring they have made for me is stunning and they have put other stones in an old ring which also look amazing. The staff are always friendly, obliging and knowledgeable. They talked me through the process and listened to what I wanted. I would highly recommend this jewellers.
First time using jeweller’s bench for a…
First time using jeweller’s bench for a repair on my wife’s wedding and engagement rings needed to be resized what a fantastic job they have done for her first class absolutely would recommend them to anyone not just for repairs but for any new jewellery as well they even send you a txt message when it’s ready if you have more than one item you receive a txt message for each item absolutely delighted thank you all so much
Bought a piece of memorial jewellery…
Bought a piece of memorial jewellery from their ,forever close, range Steve did a magnificent job, I could not be happier,and not expensive at all .mum&dad now with me forever . thank you all concerned
Recently purchased a ceramic watch from…
Recently purchased a ceramic watch from another company and took it into TJB to get some links taken out but they advised me with it being ceramic it's very delicate... didn't need the links taken out in the end however it did prompt me to give the watch a good look over and I found a crack in the face of the watch .... without there knowledge on the watch I would of never seen this crack so thank you very much for your service on providing me acurate information will defiently be coming back to you in future
Bespoke engagement ring - outstanding service and quality
I first heard about TJB Widnes and Hallmark Jewellers from a colleague who recommended them to me and spoke highly of their manager Liam's service and of the quality of their ring setting service.
Having already purchased a diamond, I asked Liam to create a bespoke engagement ring for my partner in only six weeks for a proposal I had planned. Liam quickly booked me in for a consultation to discuss my requirements and arranged for the ring to be designed in CAD within a couple of weeks. The images he provided gave me confidence in the design before the ring was cast. He used his relationship with the casting company to fast-track the job to ensure my deadline was met in good time. I was then kindly invited to watch the process of setting my diamond and the finishing of the ring. My (now) fiancé is delighted with her ring, saying it far exceeds her expectations of anything available off the shelf and she cherishes the uniqueness of her ring.
Despite the pressure of the tight deadline the whole experience was a pleasure from start to finish thanks to Liam's excellent communication and his management of the whole process. I would highly recommend TJB Widnes and Hallmark Jewellers.
Excellent service and top quality work
Excellent service and top quality work
They resized my battered gold wedding ring , cleaned and polished , it was better than when it was new.
Also soldered, polished and cleaned a gold bracelet, another top job.
Changed my watch batteries, while I waited. I am taking my new watch to get the strap fitted to size.
I will use them every time , not expensive and well worth a visit. Highly recommended.
Our engagement and wedding rings
Thank you so much! We are absolutely delighted with the outcome of our wedding and engagement rings! We got them cleaned and dipped and they look brand new!! Couldn’t be happier with the service and quality! Thank you!
I always go to the Jewellers Bench…
I always go to the Jewellers Bench Widnes. The service is amazing, the work outstanding and the cost is so reasonable. Just had a new stone put in my eternity ring. It was ready the next day and was beautifully cleaned. Looked like new. Would highly recommend: great value, service and work. Have recommended lots of my friends and family.
Friendly helpful service
Friendly, helpful service. We need more local businesses like this one!
"I had the most wonderful experience at…
"I had the most wonderful experience at this jeweler! From the moment I walked in, I was greeted with a warm welcome and exceptional customer service. The staff are incredibly knowledgeable and patient, helping me get my wife's ring fixed.
The quality of their jewelry is outstanding—every piece is beautifully crafted and unique. I have used this the jewellers bench for year and it’s clear that great care and attention to detail.
If you’re looking for a jeweller with high-quality pieces and a team that genuinely cares about their customers, this is the place to go. I’ll definitely be returning for future purchases!"
I only had a small repair to some gold…
I only had a small repair to some gold earrings but it was done perfectly.
Excellent and friendly service!
After being a previous customer of this jeweller, I attended for advice and a quote to repair an issue with my engagement ring (purchased elsewhere in around 1998!) Only for the issue to be repaired there and then, quickly and at no cost! This went above and beyond in my view and I was very grateful
Revamped
They did a great job on an item of jewellery, more than I expected and was wonderfully surprised at the end product (dog tag) highly recommend
Great service
Fixed my necklace in about 2 minutes and didn’t charge me anything 😊 great service.
Tricky little repair to a fused glass…
Tricky little repair to a fused glass decorative item that was undertaken courteously, speedily and at very modest cost - excellent service! (Formby store)
Excellent jewllers,great service staff…
Excellent jewllers,great service staff really friendly and really good at there job,couldn’t fault them Definitely use them again
Excellent service always
Excellent service always , wouldnt use anyone else thanks guys 👍
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








