Easy order and delivery. Great choice. A few tiles were damaged and they were replaced within 24 hours- all very easily done via email with Aaron from customer services. Aaron also arranged a speedy r... See more
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Review summary
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Recently purchased tiles from the Reading branch for our downstairs loo. Great selection of tiles and the staff were helpful throughout the process, giving guidance and advice where needed, and w... See more
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Have used Tile Flair since they first opened their doors As a trader have. always been warmly greeted when requiring materials or advice on specific issues regarding tiles and adhesives . They are... See more
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Wow a brilliant tile warehouse, right near where I live. Jackie was super, we were treated like important customers even though we only needed 3 large floor tiles. Good advice on laying them too, enab... See more
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Company details
- Tile Store
- Ceramics Wholesaler
- Decoration and Interior Design Store
- Flooring Store
- Home Improvement Store
Written by the company
At Tileflair, we’re more than just a tile shop — we’re passionate tile specialists who love helping customers bring their spaces to life. Whether you're searching for bathroom tiles, kitchen tiles, outdoor paving, or something truly unique, we offer a wide range of styles, finishes and formats to suit every project. As trusted tile suppliers, we pride ourselves on expert advice, friendly service and a commitment to quality. Our knowledgeable teams are here to guide you — from choosing the right materials and grout to offering practical tips on installation and design. We don’t just sell tiles; we help you create something beautiful. With thousands of products available to order online or from one of our tile showrooms across the South of England, and free tile samples to help you decide, we make it easy to explore your options. Whether you're a homeowner, tradesperson, or designer, Tileflair is your reliable partner for tiles that inspire. Visit one of our tile stores or shop online today — and let’s turn your ideas into reality.
Tileflair, Create Something Beautiful
Written by the company
- We're committed to offering excellent customer service
- Our helpful, knowledgeable and interested staff will guide you step by step, so you make the right tiling decisions. Create something beautiful with Tileflair.
Contact info
Tileflair Head Office, Highwood Lane, Cribbs Causeway, BS34 5TQ, Bristol, United Kingdom
- 0117 959 8888
- helpdesk@tileflair.co.uk
- tileflair.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service…
We ordered all of our tiles from Tileflair for 3 bathrooms & a huge kitchen extension. Jason is very knowledgeable and helped us pick out the right colour scheme for all the rooms. I would like to say a big thank you to the team in Reading for all their support and quick delivery.
9 April 2026
Unprompted review
Reply from Tileflair
Thank you, Pam. Choosing tiles for multiple rooms is a big task, and it’s fantastic to hear how much Jason’s knowledge and the wider Reading team’s support helped along the way. We’re delighted everything came together so well for your bathrooms and kitchen extension.
A super positive experience
A super positive experience; I visited in a panic having found that the splash backs purchased were not going to work in our new kitchen. Jason was extremely helpful in providing options for tiles, and delivery dates; samples were provided and I placed an order a short time after returning home. The tiles arrived on the day specified and the guys were helpful by loading the boxes into my car. Upon returning a few boxes after the work was completed, James was equally helpful with the unloading and completing the refund without any fuss. Would highly recommend.
26 March 2026
Unprompted review
Reply from Tileflair
Thank you for such a thoughtful review. It’s wonderful to hear how Jason helped you find the right solution at a stressful moment and that the delivery, collection and refund stages were all handled smoothly. Knowing that both Jason and James made the experience easy from start to finish will mean a great deal to the Reading team.
Great service from Reading
Great service from Reading ! So helpful and all staff were knowledgeable and good at recommendations and advice. Would use again.
9 April 2026
Unprompted review
Reply from Tileflair
Thank you, Kate. It’s lovely to hear your visit to Reading was so positive and that the whole team were able to offer useful advice and recommendations. We’d be very happy to welcome you back for your next project.
Corey from your Warley branch could not…
Corey from your Warley branch could not be anymore helpful. From sourcing tiles, to sorting out a failed delivery and making everything effortless. Excellent customer service, thank you!
2 April 2026
Unprompted review
Reply from Tileflair
Thank you for sharing this. It’s great to hear how much Corey was able to help, from tracking down the tiles you needed to sorting the delivery issue and keeping everything running smoothly. Your feedback means a lot to the Warmley team.
Absolutely brilliant customer service!!!
27 March 2026
Reply from Tileflair
Thank you, Natasha. It’s wonderful to hear how well you were looked after, from choosing your samples to finding the perfect floor tile with Aaron’s help. We’re so pleased the experience felt brilliant from start to finish and hope your finished space turns out exactly as you imagined.
Very professional service and extremely…
Very professional service and extremely helpful.
25 March 2026
Reply from Tileflair
Thank you, Irene. It’s lovely to hear you found the service professional and genuinely helpful. If you decide to move ahead with your project, we’re here to support you with anything you need.
Great customer services at Tile flair…
Great customer services at Tileflair Swindon, Dan managed to save a bathroom design project for me, when I could order what I needed on line (I'm so grateful) and Lewis was brilliant in helping me choose the right tile trim and making sure I had everything I needed to finish the project. Thank so much for your help.
20 March 2026
Unprompted review
Reply from Tileflair
Thank you so much for sharing this. It’s wonderful to hear how Dan was able to step in and keep your bathroom project on track, and that Lewis made choosing the right trim and finishing touches feel easy. The Swindon team will be delighted to know their support made such a difference.
Quick service and high quality tiles
Ordered samples which came quickly and helped us make a decision. High quality items.
16 March 2026
Reply from Tileflair
Thank you for your review. We’re really pleased the samples reached you promptly and helped you make your decision, and it’s lovely to hear the quality stood out. When you decide to go ahead with your tile order, we’re here to guide you every step of the way.
Reply from Tileflair
Thank you, Tony. It’s great to hear your samples arrived so quickly and left such a good impression. When you’re ready to move ahead with your project, our team will be here to help with any questions or support you need.
Very helpful call in resolving a…
Very helpful call in resolving a problem and giving follow up
17 March 2026
Reply from Tileflair
Thank you, Mark. We’re glad the team were able to resolve the issue for you and follow up with the support you needed. Home improvement projects don’t always run perfectly, but when something does go off track we’ll always do our very best to put it right quickly and with as little stress as possible. It’s great to know the experience left a positive impression.
Reply from Tileflair
Thank you, Gill. We’re delighted you liked the Santiago Burnt Red tile and that it exceeded expectations on quality and appearance. If you decide to go ahead with your renovation, we’d be very happy to help you place your full order.
Great service
Great service. Like that you can get samples free of charge and they arrived really quickly.
9 March 2026
Reply from Tileflair
Thank you, Dawn. It’s lovely to hear the free samples reached you so quickly and that the service worked well for you. We’re here whenever you’re ready to move ahead with your project.
Great service and great tiles
Lewis was a great help in helping us choose the right tile for our bathroom along with the trim and grout. Nothing was too much trouble and even provided a sample so we could see it in the room. Even with some changes and returns the service was exceptional.
4 February 2026
Unprompted review
Reply from Tileflair
Thank you, Anthony. It’s great to hear how well Lewis supported you during your visit to our Swindon store. Helping you choose the right tile, trim and grout, providing a sample to try at home, and making any changes or returns straightforward is exactly the experience we want for our customers. We’re really pleased everything came together so smoothly for your bathroom project.
Reply from Tileflair
Thank you, Cathy. We’re so pleased your samples reached you promptly and that the free service helped you move forward with your project. It’s lovely of you to share your experience.
Brilliant
Great quality tiles, had a fast & seamless order experience. Free samples are packed neatly, and informative.
28 February 2026
Unprompted review
Reply from Tileflair
Thank you, Mykee. It’s great to hear your samples arrived quickly and that you found them neatly packed and genuinely useful. We’re also delighted you were impressed with the tile quality and the smooth ordering experience. Your feedback is much appreciated.
Fab selection of tiles
Fab selection of tiles, just the right colour for me after soooo many other samples.. great quality and a good price.. when I needed more & out of stock communication was great.. would buy again
24 February 2026
Unprompted review
Reply from Tileflair
Thank you, Joanne. It’s wonderful to hear you finally found the perfect colour after trying so many samples, and that you’re pleased with both the quality and price of our Santiago Mustard tiles. We’re also glad the team kept you well‑informed when you needed a few more. Your kind words mean a lot, and we’d be delighted to help again whenever you’re ready for your next project, just give us a shout when you're ready!
Reply from Tileflair
Thank you, Bibo. We’re really pleased your sample tiles reached you quickly and that the service met your expectations. Your feedback is much appreciated.
Purchased a sample from tileflair for…
Purchased a sample from tileflair for £22 including postage just to find out that the tiles are out of stock. Why would i need the sample especially at this price if i cant get tiles? Order should have been cancelled and refunded. Waste of time and money.
2 March 2026
Reply from Tileflair
Thank you for taking the time to share your feedback. We understand how disappointing it is to find that a clearance tile is no longer available, especially when you were hoping to order a larger quantity.
The product you selected was part of our clearance range, which is sold on a limited‑stock basis and clearly marked online as having only 1 sqm remaining at the time of your sample purchase. Clearance items are offered at a significantly reduced price and, as noted on the product page, availability cannot be guaranteed once stock reaches this level.
Our customer service team responded promptly to confirm the remaining stock when queried and offer support with suitable alternatives. We would still be very happy to help you find a comparable option for your project.
As a gesture of goodwill, we have arranged for your sample order to be refunded in full and would welcome the opportunity to assist you further. If you would like to continue the conversation, please reply to our previous email or contact our customer service team directly at hello@tileflair.co.uk.
Flexible and cooperative
We didn't have space to store the tiles, so we had to have them delivered at a time when the builders were ready, and Tileflair were helpful is getting this arranged. Also, we didn't order enough, but the builders were able to pick up the extras they needed, same day. They then got too many, but there was no problem taking back and getting a refund on the excess.
25 February 2026
Reply from Tileflair
Thank you for sharing this. It’s great to hear how smoothly everything came together, from timed delivery to same‑day collection and easy returns. Flexibility is so important during a stressful build, and we’re glad the team could make the process straightforward for you.
Great company
Great company - ordered tiles to 6 bathrooms and they were very helpful in store.
3 September 2025
Reply from Tileflair
Thank you, Jen. We’re delighted your experience was so positive, both online and in store. Supplying tiles for six bathrooms is no small task, and it’s great to hear the team were able to help you along the way.
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