TidyChoice Reviews 

177
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I've now had two different cleaners from TidyChoice and they've both been great: reliable, communicative, trustworthy and providing great results. TidyChoice are very helpful and flexible on the admin... See more

Company replied

Rated 5 out of 5 stars

I’ve been working for Tidychoice for a while and during all this time I haven’t had any bad experiences, all the queries I had were promptly dealt with, and the staff members are very helpful all the... See more

Company replied

Rated 1 out of 5 stars

Extremely disappointed. I booked and paid extra for an express cleaning service specifically for the same day, unticked “flexible,” and still got offered a booking days later. Totally misleading — if... See more

Company replied

Rated 5 out of 5 stars

I just had a fantastic experience of cleaning with Nicoleta, she was friendly and coperative and did a fantastic job. A lovely lady who takes her job very seriously, my flat looked immaculate and a... See more

Company replied

Company details

  1. Cleaning Service

Information provided by various external sources

TidyChoice is a lifeline for help at home. At TidyChoice, we value home care as an important personal service. We want householders to easily find trusted professionals that care about their homes as much as they do. Every customer and professional is different. We want to cater for the individual needs of families. Technology should support and improve the traditional customer-professional relationship.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

177 reviews

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4.4

All reviews

(177)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Matilda was lovely

Matilda was lovely. Prompt courteous and very thorough!

21 August 2019
Unprompted review
TidyChoice logo

Reply from TidyChoice

Mark,

Thank you for the rewiew! We are happy to hear that Matilda met your expectations.

Best regards,
The TidyChoice Team

Rated 5 out of 5 stars

Very satisfied

I have used TidyChoice for a few months now and I am very happy with the cleaners they have introduced to me.

7 August 2019
Unprompted review
TidyChoice logo

Reply from TidyChoice

Neslihan,

Thank you for your kind review!

Best regards,
The TidyChoice Team

Rated 5 out of 5 stars

So easy and convenient

So easy and convenient, love not having to have cash ready to pay. Very good cleaner provided.

9 July 2019
Unprompted review
TidyChoice logo

Reply from TidyChoice

Jamie,

Thank you for sharing your experience with us. We built TidyChoice to help customers find reliable professional cleaners and to give them an easy platform to manage their bookings and payments.

We are happy to hear that the service has worked out for you.

Best regards,
The TidyChoice Team

Rated 5 out of 5 stars

Great service

Great service. For a change we got a cleaner who arrived on time, was polite and did an excellent job. Thanks for the help.

22 May 2019
Unprompted review
TidyChoice logo

Reply from TidyChoice

Elena,

Thank you for your review!

Best regards,
The TidyChoice Team

Rated 5 out of 5 stars

TidyChoice is great

TidyChoice is great - I’ve used it for a few years now with different cleaners and homes and wouldn’t go anywhere else when sourcing a cleaner. Quick to reply and happy to help. Definitely recommend!

10 May 2019
Unprompted review
TidyChoice logo

Reply from TidyChoice

Abby,

Thank you for the feedback, we appreciate it. We always take into consideration customer feedback as it really helps improve our service.

Best regards,
The TidyChoice Team

Rated 3 out of 5 stars

This is the second cleaner recently…

This is the second cleaner recently that gets ill a lot, cancels last minute and then says they are leaving the company so won’t be returning, it’s a real shame as work (when they are there) is good.

10 May 2019
Unprompted review
TidyChoice logo

Reply from TidyChoice

Hi,

Thanks for taking time to provide us with a review.

We're sorry to hear that your booked cleaner was no longer available. If you need any support in future, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.

Thanks,

The TidyChoice Team

Rated 5 out of 5 stars

Mina was excellent - highly recommend

Mina is a very good, thorough, professional and works to high standard. She helped with both general and deep cleaning and has a very lovely disposition.

3 May 2019
Unprompted review
TidyChoice logo

Reply from TidyChoice

Twila,

Thank you for the review. We are glad to hear that the cleaner you booked on TidyChoice met your expectations.

Best regards,
The TidyChoice Team

Rated 5 out of 5 stars

Easy to navigate website, Transparent booking system , Trustable staff

The website was easy to navigate and you can read the profile of the different cleaners & their feedback. Booking is easy you can clearly see when the cleaner is available and the hours .Having a stranger in your home its important to feel that you can trust the person coming in to home & with Tidy Choice we felt at ease reassured that a proper vetting system is in place. Whether you have a busy schedule, are unable due to disability I would happily recommend Tidy Choice every time. The Cleaner is a lovely courteous lady and great at her job very methodical.
She did a excellent job not a speck of dust or single fingerprint left behind and with children in a home that's impeccable!.
Tidy choice are a company we feel we can trust , I would happily recommend them to family & friends!

14 April 2019
Unprompted review
TidyChoice logo

Reply from TidyChoice

Debbie,

Thank you for taking the time to share your experience. We strive to provide our customer with the best customer service.

Best regards,
The TidyChoice Team

Rated 5 out of 5 stars

Excellent experience - I would highly recommend.

I started using a house cleaner from Tidy Choice just over a year ago. I found the website easy to use and was very pleased I could read reviews of each of the cleaners from people who had used them, this made me feel protected in my choice. My cleaner is always on time and does a good job. The added service of reminder emails two days in advance of my next appointment are helpful and the payment system has never failed us. I'd highly recommend for people with busy lives and busy children!

4 March 2019
Unprompted review
TidyChoice logo

Reply from TidyChoice

Laura,

Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is to make customers happy and we are glad that we met that mark!

Best regards,
The TidyChoice Team

Rated 5 out of 5 stars

Delighted with TidyChoice's service

Delighted with TidyChoice's service - it was easy to book a cleaning professional at times to suit me and I am very impressed with the calibre of their cleaning staff. Would definitely recommend and use again!

1 March 2019
Unprompted review
TidyChoice logo

Reply from TidyChoice

Hi there,

Thank you for your feedback, we appreciate it!

Best regards,
The TidyChoice Team

Rated 5 out of 5 stars

Easy to use system

Easy to use system, great at finding work for the areas and the hours I wish to work in.
Would recommend anyone looking for full or part time work to give tidychoice a try.
Jacky Winn

1 March 2019
Unprompted review
TidyChoice logo

Reply from TidyChoice

Dear Jacky,

Thank you for taking the time to leave us such great feedback. We are delighted you have had such a positive experience working for TidyChoice and would recommend us to other cleaners looking for work.

Regards,
The TidyChoice Team

Rated 5 out of 5 stars

TidyChoice are the best

TidyChoice are the best, the system is very easy to use and the service amazing

1 March 2019
Unprompted review
TidyChoice logo

Reply from TidyChoice

Hi Francesca,

Firstly, thank you for the 5 star review! We really appreciate any feedback. We are happy to hear you have had such a great experience with us.

Regards,
The TidyChoice Team

Rated 5 out of 5 stars

First class cleaning company.

I have used Tidychoice for the past four months. I find the website easy to use and like the fact that I can email or phone a member of Tidychoice if I have a query.
I have had a few times when rearrangements were necessary and the staff were helpful, promptly resolved the problem. Communication is first class.
I have had a few cleaners, all of whom have been excellent. They leave the place thoroughly clean, are punctual,courteous and helpful.
Highly recommend.

7 February 2019
Unprompted review
TidyChoice logo

Reply from TidyChoice

Dear Lynette,

Thank you for taking the time to leave us such a positive 5 star review! We are delighted to hear that you found the website easy to navigate and were impressed by our customer service.

Regards,
The TidyChoice Team

Rated 5 out of 5 stars

Good cleaners, good customer service

Initially the housekeeper started out a bit rough but as time has gone by she has become excellent. She is a hard worker and the service is very easy to deal with. It has been a very good experience.

7 December 2018
TidyChoice logo

Reply from TidyChoice

Hi Toby,

Thank you for sharing your experience with us. We are so happy you had such a great experience using TidyChoice and you were impressed by the end result.

Regards,
The TidyChoice Team

Rated 5 out of 5 stars

We booked with TidyChoice after…

We booked with TidyChoice after finishing renovations to our kitchen. The floor was all covered in paint and scuffs and there was dust everywhere. The lady that came to do the job seemed to really know what she was doing. She left the house in great condition, so there was nothing left for us to clean. It was a pleasure to have a spotless kitchen, our cleaner saved us time and effort. Thank you!

22 November 2018
Unprompted review
TidyChoice logo

Reply from TidyChoice

Dear Reece,

Firstly, thank you for the 5 star review! We are delighted to hear that everything went smoothly and that you had such a positive experience with TidyChoice and your chosen cleaner.

Regards,
The TidyChoice Team

Rated 5 out of 5 stars

I used the TidyChoice website because a…

I used the TidyChoice website because a friend recommended them. Luckily for me, they didn't let me down. I'm very happy with the result and quality of the clean. The attention to detail by the cleaner was fantastic. She is very professional and worked quickly.

10 November 2018
Unprompted review
TidyChoice logo

Reply from TidyChoice

Hi Shajaz,

Thank you for giving us such positive feedback, we really appreciate it! We are delighted your clean went smoothly and that you were impressed by the end result.

Regards,
The TidyChoice Team

Rated 5 out of 5 stars

The website is so easy to use

The website is so easy to use. TidyChoice is basically Uber for cleaners, only you get to pick who does your cleaning rather than having someone randomly assigned. The information provided about each cleaner reassured me about allowing someone in my home. I think it's a good value, plus lots of flexibility with time slots. My cleaner was excellent, on time, and left the place spotless.

7 November 2018
Unprompted review
TidyChoice logo

Reply from TidyChoice

Dear Ria,

We really appreciate your 5 star review! We are so glad you had a great experience with TidyChoice and that you found the website easy to navigate and were impressed by your cleaner.

Regards,
The TidyChoice Team

Rated 1 out of 5 stars

The most terrible service. AVOID!

The most terrible service from their cleaners and the company.

7 November 2018
TidyChoice logo

Reply from TidyChoice

Hi Peter,
We would like to help you with this matter but your name does not appear on the list of TidyChoice customers. Could you please help us by emailing your booking number or the name of your cleaner to info@tidychoice.com or call us on 02081331830.
Best,
TidyChoice

Rated 5 out of 5 stars

Good service

Good service, reliable and co-operative, i found them to be much better than Fantastic Cleaners...

3 October 2018
Unprompted review
TidyChoice logo

Reply from TidyChoice

Dear Tony,

Thank you for your 5 star review! We are delighted to hear you had a positive experience with TidyChoice and that everything went smoothly.

Regards,
The TidyChoice team

Rated 5 out of 5 stars

TidyChoice are a great cleaning company…

TidyChoice are a great cleaning company and I've always had a good experience with them. All of the cleaners I've had were all professional and trustworthy. Will definitely carry on using them.

Jay

28 September 2018
Unprompted review
TidyChoice logo

Reply from TidyChoice

Hi there,

Thank you for providing us with a 5 star review! We only hire the best cleaners and so are glad to hear you were happy with the service you received.

Regards,
The TidyChoice Team

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