I've now had two different cleaners from TidyChoice and they've both been great: reliable, communicative, trustworthy and providing great results. TidyChoice are very helpful and flexible on the admin... See more
Company replied
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See what reviewers are saying
I’ve been working for Tidychoice for a while and during all this time I haven’t had any bad experiences, all the queries I had were promptly dealt with, and the staff members are very helpful all the... See more
Company replied
Extremely disappointed. I booked and paid extra for an express cleaning service specifically for the same day, unticked “flexible,” and still got offered a booking days later. Totally misleading — if... See more
Company replied
I just had a fantastic experience of cleaning with Nicoleta, she was friendly and coperative and did a fantastic job. A lovely lady who takes her job very seriously, my flat looked immaculate and a... See more
Company replied
Company details
Information provided by various external sources
TidyChoice is a lifeline for help at home. At TidyChoice, we value home care as an important personal service. We want householders to easily find trusted professionals that care about their homes as much as they do. Every customer and professional is different. We want to cater for the individual needs of families. Technology should support and improve the traditional customer-professional relationship.
Contact info
16 Upper Woburn Place, WC1H 0AF, London, United Kingdom
- 02081331830
- info@tidychoice.com
- tidychoice.com
4.4
Excellent
178 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended
I've now had two different cleaners from TidyChoice and they've both been great: reliable, communicative, trustworthy and providing great results. TidyChoice are very helpful and flexible on the administrative/bookings side too. I'd recommend them to anyone.
13 November 2025
Unprompted review
Reply from TidyChoice
Hi Matt,
Thanks for taking time to review our service.
We are delighted to hear that both your cleaners provided a good service. We are glad that you had a positive experience with our customer service.
If you need any support in future, do not hesitate to contact us at info@tidychoice.com.
Thanks,
The TidyChoice Team
Great Company, I work wed Tydichoice! In 7 years. Wall ways atendent wen i need. Trasfull. I live good freands thear. choice. Frendly people
Hi Work weed Tydichoice for 7 years, i like very mush. The tim are amaizing. Never aad eny ishue. Wen y needed they are ther to Help me. I live good freands theer. I have to retorn to my Coutry, because my dear Brhother day, and my mam need for suport, but im goint to camback, and y ill return to Work weed Tydichoice!
5 November 2024
Unprompted review
Reply from TidyChoice
Hi Maria Helena,
Thanks for taking time to leave us a review.
We would be delighted to welcome you back to our platform.
Please do not hesitate to contact us if you need help with anything.
Thanks,
The TidyChoice Team
Great experience overall
I just had a fantastic experience of cleaning with Nicoleta, she was friendly and coperative and did a fantastic job.
A lovely lady who takes her job very seriously, my flat looked immaculate and a great service overall. I would highly recommend her and TidyChoice for the great communication and arrangement.
1 October 2025
Unprompted review
Reply from TidyChoice
Hi Natalja,
Thanks for taking time to provide your feedback.
We are happy to hear that the booking went well and that you had a positive experience with Nicoleta.
If you need any support in future, you can contact our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
Very reliable platform
I’ve been working for Tidychoice for a while and during all this time I haven’t had any bad experiences, all the queries I had were promptly dealt with, and the staff members are very helpful all the time. This in turn helps with the book of new clients and so with the existing ones.
28 October 2025
Unprompted review
Reply from TidyChoice
Hi Marlucy,
Thanks for taking time to leave us a review. We are delighted that you are having a good experience with us.
If you need any support please reach out to us and we'll be happy to help.
Thanks,
The TidyChoice Team
Mariama is very professional
Mariama is very professional, punctual and the flat looks great afterwards.
George is always responsive in case any questions or support. I would recommend it
14 October 2025
Unprompted review
Reply from TidyChoice
Hi Beatriz,
Thanks for taking time to provide your feedback.
We are glad to hear that your booking with Mariama is going well and our customer service team are helpful.
If you need any support in future, do not hesitate to contact us at info@tidychoice.com.
Thanks,
The TidyChoice Team
I have been with Tidy Choice for 8…
I have been with Tidy Choice for 8 years with wonderful customers - past and present. The staff are helpful, involving and professional. I always receive positive reports of my sessions and they are neutral when dealing with difficult customers.
28 October 2025
Unprompted review
Reply from TidyChoice
Hi Sandra,
Thanks for taking time to leave us a review. We appreciate your loyal support over the years.
We're always on hand to help you with your bookings when needed.
Thanks,
The TidyChoice Team
Extremely disappointed.
Extremely disappointed.
I booked and paid extra for an express cleaning service specifically for the same day, unticked “flexible,” and still got offered a booking days later. Totally misleading — if you can’t deliver what “express” promises, don’t advertise it. Wasted my time and money. I wouldn’t recommend this service to anyone who needs reliability or honesty.
25 October 2025
Unprompted review
Reply from TidyChoice
Hi Halmat,
Thank you for sharing your experience with us and providing feedback.
You made an express booking at 20.49pm on a Friday night for 11.00am on Saturday morning. We informed you at 9.29am on Saturday that housekeepers were fully booked that morning and that we were checking for the earliest availability. We offered availability at 14.00pm on Saturday and at 9.00am on Sunday.
No payment was taken because the booking was not confirmed.
Our team and housekeepers did everything humanly possible to meet your time-sensitive requirement. We apologise for any inconvenience caused.
Kind regards,
The TidyChoice Team
Excellent experience
I have been using TidyChoice services for over 6 years now and cannot recommend it enough. They are only a phone call away from sorting any issues or best recommendations. Their cleaners always deliver excellent work, very thorough and friendly.
5 May 2025
Unprompted review
Reply from TidyChoice
Hi Nata,
That's terrific to hear!
We are delighted that you had an excellent experience using TidyChoice. We are pleased to hear that our customer servicing team have been responsive and that the cleaners have been thorough and friendly.
We appreciate you taking time to share your feedback.
Kind regards,
The TidyChoice Team
Great service
Friendly, helpful, communicative, responsive and adaptable. Great service from my cleaner. Definitely recommended.
21 June 2025
Unprompted review
Reply from TidyChoice
Hi Matt,
That's great to hear!
We are delighted that you had a good experience using TidyChoice. We are glad to hear that your cleaner provided a great service and we're responsive to your needs.
We appreciate you taking time to share your feedback.
Kind regards,
The TidyChoice Team
Very happy to work for them
TidyChoice is very reliable and time efficient they cater to all customers quickly and work around everyone’s schedule which I admire . They provide high quality cleaning service that leaves you satisfied. Very happy I am very happy to work for them
8 June 2025
Unprompted review
Reply from TidyChoice
Hi Trevor,
Thanks for taking time to leave us a review. We are glad that you are happy working with us.
If you need any support in future, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
I would recommend this company
I would recommend this company. Great communication and great Customer service.
7 May 2025
Unprompted review
Reply from TidyChoice
Hi Kamran,
Thanks for taking time to provide your feedback.
We are glad that the booking went well and we are delighted to hear that you had a positive experience with our customer service.
If you need any support in future, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
TidyChoice is very reliable and time…
TidyChoice is very reliable and time efficient they cater to all customers quickly and work around everyone’s schedule which I admire . They provide high quality cleaning service that leaves you satisfied. Very happy with there service
1 April 2025
Unprompted review
Reply from TidyChoice
Hi Sarina,
Thank you for your feedback. We are delighted that you had a good experience with the quality of cleaning and reliability. Your recommendation means a lot to us.
Please do not hesitate to email us at info@tidychoice.com if you need any future help with cleaning.
Best,
The TidyChoice Team
Marina from TidyChoice has helped to…
Marina from TidyChoice has helped to achieve the highest possible cleaning standards at the end of my tenancy in my last property in South Kensington; she left the property sparkling clean and spotless :) that helped to recover my initial deposit given to the agency as my guarantee :)
Their communication level was constant and profesional at all times. I’m so grateful they did such a good job. I would definitely recommend them to all my friends!
25 May 2025
Unprompted review
Reply from TidyChoice
Hi Marina,
Thank you for taking time to share your feedback. Much appreciated.
It's great to hear that you had a positive experience using TidyChoice and that you were happy with the cleaning quality.
Please do not hesitate to contact us if you need any future help with cleaning.
Kind regards,
The TidyChoice Team
NEVER book a cleaner here
NEVER book a cleaner here. If they turn up, they change the days and times or never turn up despite waiting for them multiple times and zero communication. Please don't book...I never leave bad reviews but feel I have to in this instance.
21 May 2025
Unprompted review
Reply from TidyChoice
Hi Justine,
Thank you for sharing your experience with us and providing valuable feedback.
You have been a loyal customer since July 2018 with over 300 booked sessions. We are sorry that you had such a bad experience with your recent replacement cleaner. We apologise for the inconvenience caused.
Whilst we thoroughly vet cleaners, no vetting process is fool-proof. We deactivate unreliable cleaners when we receive negative customer feedback. We appreciate your feedback as it helps us maintain standards.
Best,
The TidyChoice Team
I booked a great cleaner through…
I booked a great cleaner through Tidychoice. The booking process was a bit clunky but I am very happy with the outcome.
15 May 2024
Unprompted review
Reply from TidyChoice
Hi Kai,
Thanks for your feedback. We're glad that you had such a great experience with your cleaner.
If you need any support, please don't hesitate to reach out to our customer team at info@tidychoice.com
Thanks,
The TidyChoice Team
The company is very friendly and…
The company is very friendly and understandable and fair with the wages, they always answer to my requests when i need something. I've worked for them for 2 years and never experienced any problems.Thank you Tidy Choice.
8 May 2024
Unprompted review
Reply from TidyChoice
Hi Nicoleta,
We're glad that you are having a good experience using the platform.
If you need any support, please don't hesitate to reach out to our customer team at info@tidychoice.com
Thanks,
The TidyChoice Team
I found Barbara using TidyChoice and I…
I found Barbara using TidyChoice and I have been really happy. She has been coming to ours for a year now and the TidyChoice team makes an effort by recommending replacements when she is off during mid-term and other holiday.
1 April 2024
Unprompted review
Reply from TidyChoice
Hi Glen,
We're happy had such a great experience with Barbara and our customer service team is always on hand to help.
If you need any support, please don't hesitate to reach out to our customer team at info@tidychoice.com
Thanks,
The TidyChoice Team
I booked for a cleaner on two…
I booked for a cleaner on two occasions, no appearance and excuses were made on another occasion. There are only certain cleaners I have a preference for and those were not available. I want a refund of my deposit because of the bad experiences I keep having with the unreliable cleaners which is two so far.
4 April 2024
Unprompted review
Reply from TidyChoice
Hi Joyce,
We’re sorry that your booking did not work out. This isn’t reflective of the service usually provided.
Our team works hard to ensure that all bookings run smoothly. Unfortunately, it was not possible in this case.
On our platform, you can choose your preferred cleaner. On this occasion, your preferred cleaner was unavailable so we offered a replacement who had strong reviews from 11 customers and had the highest ratings.
The booking did not happen because your card payment failed due to insufficient funds at the time of booking. We had difficulty contacting you because the phone number and email address you used when making the booking did not work.
When you contacted us to suggest erroneously that we had taken several amounts from your card, our team helped you identify the payees for those amounts.
Please email us at info@tidychoice.com if you would like any further help with this matter.
Regards,
The TidyChoice Team
Saabira is an exceptional cleaner.
Saabira is an exceptional cleaner.
Always helpful and going above and beyond!
If you want your house smelling and feeling fresh then i'd book Saabira!
I had Saabira for several months and she is thorough, has a lovely personality and is nice to have in the house
10 January 2023
Unprompted review
Reply from TidyChoice
Hi Dion,
We're glad to hear you had such a great experience with Saabira! We'll be sure to pass on your positive feedback to her.
If you need any support with future bookings, please don't hesitate to reach out to our customer team at info@tidychoice.com
Thanks,
The TidyChoice Team
Great!
The process of booking a cleaner, at relatively short notice, was very straightforward. The cleaner was excellent: she arrived on time, offered to work longer than we had booked for and was incredibly thorough. I will certainly recommend both the cleaner and TidyChoice. Customer service was also excellent and very efficient.
17 March 2023
Unprompted review
Reply from TidyChoice
Hi Lucy,
Thank you for your feedback. We are glad that you had a good experience making the booking and with the quality of cleaning. Your recommendation means a lot to us.
Please do not hesitate to email us at info@tidychoice.com if you need any future help with cleaning.
Best,
The TidyChoice Team
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