Thysol were let down by Royal Mail whose tracker showed the item had been dispatched but no more. So presumably lost in a sorting office. Thysol sent a replacement immediately when I contacted them.... See more
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See what reviewers are saying
The FASCIQ IASTM ‘Wave’ tool by Dr. Robert Schleip Was poor quality. The finish on part of the tool was rough with some of the finish missing. Considering the price of this item it should have bee... See more
Brilliant, excellent products, well priced, informative and easy site to use, well packaged, arrived on time, what else could anyone want! Well impressed with this company. Thanks to all the staff for... See more
Company replied
Very prompt delivery. Ordered as an equine massager. Comfortable to hold , lightweight with range of heads, good quality and value for money. Is quiet and although there are a range of speeds, vibrati... See more
Company details
Written by the company
THYSOL UK (Part of THYSOL Group) is both supplier and manufacturer of several brands such as CureTape®- Europe's no 1 Kinesiotape, VetkinTape®- Kinesiotape for equine & canine purposes and FASCIQ® - the best fascia release products out there!
Contact info
The Ghyll, Pevensey Road, RH13 9XZ, Southwater, United Kingdom
- 01403 613093
- info@thysol.co.uk
- thysol.co.uk
4.6
Excellent
150 reviews
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Hasn’t replied to negative reviews
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Reply from THYSOL UK
We hope to see you back again soon!
Never received my parcel and never…
Never received my parcel and never received any refund, despite contacting the company.
Avoid at all costs!
26 March 2024
Reply from THYSOL UK
Hello Sibylle, When we send out orders, all customers receive updates to track their delivery. We discussed this in our email reply to you. Royal Mail tried delivering your package twice, but no one was there to receive it.
As I mentioned before, you still have the option to schedule a redelivery following the instructions provided in the tracking details to ensure the package reaches you. While the parcel remains with Royal Mail and can still be delivered, we won't issue a refund. However, once it's returned to us, we'll proceed with the refund process.
We're disappointed that instead of arranging a simple redelivery, you chose to leave us a 1-star review. This step wouldn't have been necessary had you followed Royal Mail's instructions. As you can read in many of our reviews, our customers are quite satisfied with the customer service that we offer.
Nothing too much trouble.
Nothing too much trouble and extremely knowledgeable and helpful on the phone.
Thank you for your help.
22 February 2024
Reply from THYSOL UK
We're always happy to help! Thank you for taking the time to share your opinion.
Reply from THYSOL UK
Thank you! Best of luck with your cups!
Reply from THYSOL UK
Hi Iuliana, could you please email us directly at info@thysol.co.uk with more details including photos? We want to learn more about the issue of getting red skin after application, as there could be various reasons for it, such as excessive stretching. Thank you.
Reply from THYSOL UK
Very glad to hear!
The package arrived on the day expected
3 February 2024
Reply from THYSOL UK
Great! Hope you enjoy our Gentle tape!
Amazing customer service
Amazing customer service! Very quick response and extremely helpful
23 January 2024
Reply from THYSOL UK
Very happy to be able to assist you, we hope you will be back :-)
Purchase was delivered speedily and the…
Purchase was delivered speedily and the product is high quality
13 December 2023
Reply from THYSOL UK
Good luck with the bands!
Went on there website to buy the tapes…
Went on there website to buy the tapes for finger tapping. And came across so many little gems. Shipping was really straight forward and the delivery was super fast. Great company!!
13 December 2023
Reply from THYSOL UK
Wow! Thanks a lot for your kind words. We hope to see you back soon.
Reply from THYSOL UK
Good to hear, we hope you will continue to use CureTape in the future.
Reply from THYSOL UK
Great to hear you are happy with the use of our CureTape Beauty!
Just started using but can already see…
Just started using but can already see some improvement on my forehead
28 November 2023
Reply from THYSOL UK
That's the results we aim for!
Customer service was really good and…
Customer service was really good and friendly. I ordered a scraping tool which is really good, premium scissors for cutting ktape and I ordered 3 rolls of k tape. I was not impressed by the k tape as each roll as not been able to stick to my clients, the adhesive used on the tape is really poor. I’m not sure if I got a bad batch or this is normal.
7 November 2023
Reply from THYSOL UK
Hello James, as mentioned in our email conversation, there are several factors that could be affecting the tape's adhesion, such as excessive stretching or oily/dirty skin. I recommend testing all the colours on different people/areas. If the tape still doesn't adhere well, please don't hesitate to reach out to us again.
Good choice of Kinesiology Tapes
Good choice of Kinesiology Tapes. Easy to order and quick delivery.
8 November 2023
Reply from THYSOL UK
Happy to hear you are pleased with our CureTape Gentle!
Delivery was speedy and the resistance…
Delivery was speedy and the resistance loops are good quality. 9 inch loops are quite hard to find and these suits my needs perfectly.
24 October 2023
Reply from THYSOL UK
Really happy to learn that we could supply what you were looking for. We hope to see you back sometime!
Reply from THYSOL UK
Good to hear! Good luck with the bands!
Very Happy customer
Very Happy customer
The product is great quantity.
It arrived on time.
20 October 2023
Reply from THYSOL UK
Thank you!
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