Protect My Pet Reviews 4,762

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the convenience and ease of the subscription service, highlighting how it simplifies keeping their pets protected from fleas and worms. Many appreciate the timely delivery of products directly to their door, which also serves as a helpful reminder for monthly treatments. The products themselves are frequently described as effective, with many users reporting their pets have remained flea and worm-free. However, some customers also noted issues with delivery, mentioning instances where products were not received or were delivered to the wrong address. A few people expressed concerns about the effectiveness of the flea treatment, stating that their pets still had fleas despite using the product. Additionally, some reviewers felt that certain products included in their subscription were unnecessary or ineffective.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers praise the effectiveness of the flea and worm... See more

Service

Clients share positive opinions on service, frequently highlighting its convenience and reliability. Many... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers appreciate that items arrive... See more

Quality

Users describe positive interactions with product quality. Many customers report that the flea and worm... See more

Subscription

Consumers generally find the subscription service to be positive, appreciating the convenience of monthly... See more

Based on these reviews

Rated 5 out of 5 stars

An easy & convenient way to keep my furbaby protected from fleas & worms... This is the best way I've found, having used them for years on my previous, now deceased furbabies & will continue to. I'v... See more

Company replied

Rated 5 out of 5 stars

All three pets get their flea and worming treatment. Fast delivery. Very easy to set up. And unlike another company we previously used this one’s products don’t burn my pets. Highly recommended.

Company replied

Rated 5 out of 5 stars

These are brilliant and affordable. There have been some missed iteam but have been rectified fast. Communication is brilliant if needed assistance. 5 years i have been subscribed and wont change.

Company replied

Rated 5 out of 5 stars

The website is very easy to use. The monthly subscription is very useful. I have 4 pets on the subscription and I know that the payment will be the same each month. There's no big payout when ever... See more

Company replied


Company details

  1. Pet Store
  2. Pet Supply Store
  3. Veterinarian
  4. Veterinary Pharmacy

About Protect My Pet

Written by the company

A truly tailored solution to parasite protection

Our goal is simple: to keep every pet protected from parasites, by making parasite protection as easy and accessible as possible.

We deliver flea, tick and worm treatments through your letterbox in exactly the right doses for your pet, at exactly the right time. Simply answer a few questions about your pet, and select from a range of treatment options. We’ll tailor their treatments and put everything in their very own personalised dispensing envelope. When it arrives in the post, it’s time to dose! You’ll never forget to protect, and you can enjoy the convenience of having your pet’s care on your doormat when you need it.

Vet-recommended treatments you can trust

Our protection options include the UK’s No. 1 flea treatment, Frontline Plus, as well as market-leaders, Drontal and Dronspot, and other reputable products that are safe, effective and provide long-lasting protection. As a team of veterinary professionals ourselves, we wouldn’t have it any other way.

A commitment-free subscription that you control

Everything you need to manage your subscription is available at your fingertips via your online account. Make changes to your pet’s protection, add other pets to your subscription, pause or cancel deliveries and more.

Want to know more?

Visit our website to read our story, discover how we’re supporting pet welfare charities and enjoy fun reads in our pet-friendly hub: www.protect-mypet.com

Protect My Pet

Written by the company

More than one pet?
Receive 10% off for two pets, 15% off for three pets, and a huge 20% off your entire subscription for four or more pets. We believe keeping your whole pet family protected should be as affordable as possible. To ensure your home is flea free it is important to protect all of your pets.
Free Shipping
Protect My Pet will ship your pet's flea, tick and worm treatments right through your letterbox exactly when it's due. When it arrives in the post, it's time to dose!
Personalised Flea Treatment
Never miss a dose of parasite prevention again with our hassle-free subscription box. Let our team of veterinary professionals deliver the exact dose of flea, tick and worm treatments that your pet requires, exactly when it is due! Available for all puppies, kittens, dogs and cats.
Brands You Know and Trust
Our veterinary team only use the market-leading brands of flea, tick and worm treatment. Brands you know you can trust. Choose from vet-approved brands such as Advantage, Frontline Plus, Drontal and Dronspot.
More than just parasite protection
Upgrade your monthly box to include high-quality, tasty treats and biodegradable poo bags for dogs or treats and wet pouches for cats.
Commitment-Free Flea Subscription
No contract; cancel, pause or change your subscription any time.
Liquid Worm Treatment for Cats
Just like your regular Drontal worming tablet, Dronspot kills every type of intestinal worm commonly found in UK cats, just easier to apply! We are delighted to offer Dronspot, a topical worming treatment for cats.

Free Shipping

When it arrives in the post, it;'s time to dose!

When it arrives in the post, it;'s time to dose!
There are no shipping costs and we'll despatch your order within 1-2 business days.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The spot on flea and wormer

The spot on flea and wormer, which always arrives on time, is ideal for my cat as she is semi ferral! Tablets i would never be able to adminster!
I trust Protect My Pet to sell me the producys which are safe and suitable for my pet.

6 March 2026
Rated 1 out of 5 stars

Brilliant as a customer, but try to cancel

Been with this company for years, but tried to cancel a few times, due to death of pets over the years. Emailed them last month, and forgot about it. Funny that you receive and answer emails, but NOT when you want to cancel. Found they had once again tried taking money from my bank account. So went to the app which I found online and cancelled that way . Cancelled BEFORE they took the money, but still took it. They emailed me when I asked for a refund, stating it was in ' terms and conditions ' and wouldn't refund as goods been sent. Another month of a waste of money I thought, but no, nothing received, in respect of you stating its been delivered!. When you are a customer, can't do enough, when you want to cancel, nothing but trouble. Will never use this brand again. You've have over 4 years of my money, a few i didn't need. It also states on your website, payment is taken 2 DAYS BEFORE DISPATCH, so I don't know why you say you cannot refund?? Seems to be quite a few people having the same issue. Not a very good service

5 March 2026
Protect My Pet logo

Reply from Protect My Pet

Hi Kathryn,

Thank you for taking the time to leave a review.

We’ve checked our communications, and can see your subscription was paused in August for three months. This was the last time our Customer Experience team received an email from you.

Since then, we haven’t received any cancellation requests from you until this week; otherwise, we would have been happy to arrange this for you.

Your cancellation was completed via your account the day after your billing date, so your latest order was processed and dispatched as expected.

As our treatments are medicinal and tailored into individual doses for each pet, we’re unable to accept returns once they’ve been dispatched. We can also see that your order has now been delivered.

We’re sorry for any disappointment caused. Thank you for being part of our pack.

Best wishes,
Protect My Pet

Rated 5 out of 5 stars

Excellent

All the stuff you have gave me has done great for my dog he hasnt got they things on his coat anymore and there is a big difference in him already

16 March 2026

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