Thrive cat food has certainly made my IBD cat thrive. No more sick days, eats every scrap & is looking so much healthier in every way. Customer service is brilliant. My order arrived in a sorry state... See more
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Review summary
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Thrive chicken treats were recommended by my kittens’ breeder and they love these and the salmon ones ( broken up small ). Only chicken or salmon. No other dubious ingredients which might adversely af... See more
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Whenever I have needed to contact Thrive the response has been more or less immediate - very impressive. My cat loves the chicken treats and I only have one criticism. When one gets to halfway throu... See more
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My Cats appreciate protein rich foods. They appear more satisfied with wet food and dry. Over a couple of weeks their coat and general well being improved. I've got more than 1 cat so the price do... See more
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Company details
Written by the company
Thrive Pet Foods has been making pet food with real ingredients for 25 years. From the start, our aim has been simple: to create high-quality foods and treats using real meat or fish, prepared with gentle processes and without unnecessary fillers. We believe keeping recipes straightforward and honest helps pet owners make informed choices about what they feed their cats and dogs. Our range includes complete foods, treats, and food toppers, all clearly labelled so customers know exactly what’s in the bowl. We focus on quality ingredients, careful preparation, and consistency across our products. We sell directly to customers as well as through trusted retailers, and we place great importance on reliable delivery and supportive customer service. Feedback from our customers is always welcomed and helps guide how we continue to improve. At Thrive, there are no gimmicks and no nonsense — just real food, made with care.
Why pet owners choose Thrive
Written by the company
- Real ingredients. No fillers. No nonsense. ❤️
- For over 25 years, we've made pet food using only the ingredients listed on the label. No derivatives. No fillers. No artificial nonsense. Just high-quality nutrition that cats and dogs love.
Free Shipping
Free Shipping Over £45
Free Shipping When You Spend £45 at https://thrivepetfoods.com/
Contact info
Pet Buddy Group, Fox Court, 14 Grays Inn Rd, , WC1X 8HN, London, United Kingdom
- 02084441800
- info@thrivepetfoods.com
- thrivepetfoods.com
4.5
Excellent
695 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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My cats used to love the chicken
My cats used to love the chicken. I've just had a new delivery from a supplier and noticed a packaging change. On opening the tin, I realised that the product as also changed and now lacks the creamy texture it used to have. My cat won't touch it.
25 April 2026
Unprompted review
Reply from Thrive Pet Foods
Thank you for your feedback, Maxine.
We’re sorry to hear that your recent order hasn’t met expectations and that your cats have noticed a difference in the recipe texture. We understand how frustrating this can be when a product has previously been well enjoyed.
Please contact our customer care team directly with the details of the batch, as we’d be happy to look into this further for you.
Thank you for taking the time to share your experience.
Good service but…
Service was good but I won’t use again as my cat doesn’t like the food!!
23 February 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re pleased to hear that you were happy with the service, although we’re sorry that the food wasn’t to your cat’s taste. We understand how disappointing that can be when trying to transition to something new.
If you would like to try anything else from our range, please do let us know.
We appreciate you taking the time to share your experience.
Very speedy
8 April 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re pleased to hear that your experience was quick and efficient.
Thank you, on behalf of your pet, for choosing Thrive.
it is so simple now to ensure Simba…
it is so simple now to ensure Simba gets his supplies in! We get an email in good time to allow us to add or subtract items according to his whims and then within days it is delivered. Simples!
7 April 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re really pleased to hear that managing Simba’s supplies has been so simple and convenient with your subscription, and that the delivery is working well for you.
Thank you, on behalf of Simba, for choosing Thrive.
Great company to deal with
Great company to deal with, always deliver on time. And fantastic customer service. I buy the chicken topper which my cats love
7 April 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re delighted to hear that you’ve had a positive experience with our service and delivery, and that your cats are enjoying the chicken topper.
Thank you, on behalf of your cats, for choosing Thrive.
Excellent food
Excellent food, recommended by specialist veterinary surgeons for my cat with bowel disease. I just how they don’t alter ingredients. I would definitely recommend
9 June 2025
Reply from Thrive Pet Foods
Thank you for sharing your feedback.
We’re really pleased to hear that you’re happy with the food and that it’s been well received. We also appreciate your recommendation and your comments on consistency.
Thank you, on behalf of your cat, for choosing Thrive.
Good choice of healthy food & treats.
Delivery was fast with the tins well packed in a sturdy box. Good choice of healthy food & treats for my cats. Helpful to be able to buy 1 small tin of each flavour to let 'the fusspots' try each 1. They didn't like every flavour but my Rottie didn't object to the leftovers! However I wish that larger tins were available for multi cat households. I'm very happy to have found a high quality complete wet food that 'the fusspots' will eat.
25 March 2026
Reply from Thrive Pet Foods
Thank you for sharing your feedback.
We’re really pleased to hear that your cats are enjoying the range and that the smaller tins have been helpful for trying different flavours. It’s also great to know that delivery and packaging met expectations. We appreciate your suggestion regarding larger tins for multi-cat households — feedback like this is very helpful to us.
Thank you, on behalf of your pets, for choosing Thrive.
Really simple review...
Really simple review -- Thrive have great products and offer really good customer service!
29 October 2025
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re really pleased to hear that you’re happy with both our products and customer service. It’s always great to know everything is working well.
Thank you, on behalf of your pet, for choosing Thrive.
Room for improvement
It’s great food but communication is a bit lacking. We got the delivery eventually.
2 April 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re glad to hear you’re happy with the food, but we’re sorry that the communication around your delivery wasn’t as clear as it should have been. We appreciate you highlighting this and will take it on board.
Thank you for taking the time to share your experience.
Please do get in touch with us if you need anything further.
All the very best,
Thrive
Great quality product .delivered well…
Great quality product .delivered well packaged.
20 February 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re pleased to hear that you’re happy with the quality of the product and that it arrived well packaged.
Thank you, on behalf of your pet, for choosing Thrive.
I'm really sorry but I haven't yet…
I'm really sorry but I haven't yet received my order so I can't review the cat food itself.
24 March 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re sorry to hear that your order hasn’t yet arrived. This is certainly not the experience we want for our customers. Please contact our customer care team with your order details and we’ll look into this for you as a priority.
Thank you for bringing this to our attention.
info@thrivepetfoods.com
Arrived quickly and well packaged
Arrived quickly and well packaged. Seems to be a quality product and my cats love them. I cut up as they can't manage large cubes.
30 March 2026
Reply from Thrive Pet Foods
Thanks for sharing your feedback, Alison.
We’re pleased to hear that your order arrived quickly and well packaged, and that your cats are enjoying the product. We also appreciate your comment about the cube size — it’s helpful to know how customers are using the treats at home.
Thank you, on behalf of your cats, for choosing Thrive.
Great customer service and quick…
Great customer service and quick delivery. Thank you 🙏🏼
27 March 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re really pleased to hear that you were happy with our customer service and that your delivery arrived quickly.
What can we do to improve, to achieve a 5 star rating ?
Thank you, on behalf of your pet, for choosing Thrive.
Order did not arrivd. A week later it was re sent out …
My order did not arrive after waiting over a week. Finally got hold of someone via email and they re sent my order. I then asked a question regarding this and have not had a single response. This was my first time ordering direct through Thrieve so my experience has unfortunately put me off ordering again.
20 March 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re very sorry to hear about your experience with your first order. This is not the standard we aim to provide, and we understand how frustrating the delay and lack of follow-up must have been over the bank holiday weekend.
We’re pleased that a replacement was arranged, but we’re sorry that your subsequent query wasn’t responded to quickly enough. If you’re happy to do so, please contact our customer care team again and we’ll make sure this is followed up as a priority.
Thank you for bringing this to our attention.
Cats wont eat any of it !!
27 March 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re sorry to hear that none of the recipes were accepted by your cats. We understand how disappointing that can be when trying something new, as preferences can vary quite widely.
We appreciate you taking the time to share your experience.
Thrive treats are excellent
Thrive treats are excellent and my little poodle loves them. Great training with them. No nasty additives. The only negative is the postage. Expensive and slow!
19 March 2026
Reply from Thrive Pet Foods
Thank you for sharing your feedback.
We’re really pleased to hear that your poodle is enjoying the treats and that they’ve been useful for training. We also appreciate your comments on postage and delivery, and will take this on board. We do offer free postage on orders over £30.
Thank you, on behalf of your dog, for choosing Thrive.
High quality food
My cats adore this food and with all the different varieties they never bore of it. High quality food and excellent customer service, highly recommended.
27 March 2026
Reply from Thrive Pet Foods
Thank you for sharing your feedback.
We’re delighted to hear that your cats are enjoying the variety and that you’ve been happy with both the food and our customer service. It’s always lovely to know when everything comes together so well.
Thank you, on behalf of your cats, for choosing Thrive.
Only problem is -Took too long to arrive
Took too long to arrive. Sort delivery courier out.
HOWEVER this is no reflection on Thrive products. I am still transitioning my cats food to try new alternatives to the mass produced products off the shelf.
25 March 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re sorry to hear that your order took longer than expected to arrive. We understand how frustrating that can be and are continuing to review our delivery partners to improve the service we provide.
Thank you for taking the time to let us know your experience.
Thank you for updating your review, Anne.
We’re sorry again that your delivery took longer than expected, but we really appreciate your understanding and your comments about our products. We hope your cats enjoy exploring the range as you continue the transition.
Thank you, on behalf of your cats, for choosing Thrive.
My cat did not like it
My cat did not like it , would not eat it , so an expensive trial.
24 March 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re sorry to hear that this wasn’t a good match for your cat and that it didn’t meet expectations. Cats can be very particular when it comes to taste, so preferences can vary from one recipe to another.
We appreciate you taking the time to share your experience.
100% Duck (500g tube)
Thank you for getting the 100% Duck 500g tubes back in stock, they are the best for my dog.
13 March 2026
Reply from Thrive Pet Foods
Thank you for taking the time to leave a review.
We’re really pleased to hear that the 100% Duck treats are such a favourite for your dog, and that you were happy to see them back in stock.
Thank you, on behalf of your dog, for choosing Thrive.
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