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Thrive Pet Foods Reviews 

698
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 278 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, with many noting their pets' strong preference for the food and treats, often improving health conditions. The natural ingredients are highly valued, contributing to pets' overall well-being. Additionally, consumers appreciate the straightforward ordering process and the generally prompt and reliable delivery service. However, some people mentioned that the products can be quite expensive, especially for multi-pet households. A few customers also experienced issues with delivery, citing slow service, lost parcels, or chaotic experiences with specific couriers. Additionally, some reviewers noted inconsistencies in product batches, with occasional changes in appearance, texture, or even adverse reactions in their pets.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many noting that their pets, even fussy ones,... See more

Quality

Consumers find quality to be positive, with many reviewers highlighting the high meat content and lack of... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting quick and easy... See more

Order

Customers consistently note positive experiences with order, often finding the online ordering process... See more

Price

Users describe ambiguous interactions with price, with some reviewers finding products expensive or a total... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thrive cat food has certainly made my IBD cat thrive. No more sick days, eats every scrap & is looking so much healthier in every way. Customer service is brilliant. My order arrived in a sorry state... See more

Company replied

Rated 5 out of 5 stars

Thrive chicken treats were recommended by my kittens’ breeder and they love these and the salmon ones ( broken up small ). Only chicken or salmon. No other dubious ingredients which might adversely af... See more

Company replied

Rated 5 out of 5 stars

Whenever I have needed to contact Thrive the response has been more or less immediate - very impressive. My cat loves the chicken treats and I only have one criticism. When one gets to halfway throu... See more

Company replied

Rated 5 out of 5 stars

My Cats appreciate protein rich foods. They appear more satisfied with wet food and dry. Over a couple of weeks their coat and general well being improved. I've got more than 1 cat so the price do... See more

Company replied



Company details

  1. Animal Feed Store

Written by the company

Thrive Pet Foods has been making pet food with real ingredients for 25 years. From the start, our aim has been simple: to create high-quality foods and treats using real meat or fish, prepared with gentle processes and without unnecessary fillers. We believe keeping recipes straightforward and honest helps pet owners make informed choices about what they feed their cats and dogs. Our range includes complete foods, treats, and food toppers, all clearly labelled so customers know exactly what’s in the bowl. We focus on quality ingredients, careful preparation, and consistency across our products. We sell directly to customers as well as through trusted retailers, and we place great importance on reliable delivery and supportive customer service. Feedback from our customers is always welcomed and helps guide how we continue to improve. At Thrive, there are no gimmicks and no nonsense — just real food, made with care.

Why pet owners choose Thrive

Written by the company

Real ingredients. No fillers. No nonsense. ❤️
For over 25 years, we've made pet food using only the ingredients listed on the label. No derivatives. No fillers. No artificial nonsense. Just high-quality nutrition that cats and dogs love.

Free Shipping

Free Shipping Over £45

Free Shipping When You Spend £45 at https://thrivepetfoods.com/

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

698 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(698)

269 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Only problem is -Took too long to arrive

Took too long to arrive. Sort delivery courier out.

HOWEVER this is no reflection on Thrive products. I am still transitioning my cats food to try new alternatives to the mass produced products off the shelf.

25 March 2026
Thrive Pet Foods logo

Reply from Thrive Pet Foods

Thank you for your feedback.

We’re sorry to hear that your order took longer than expected to arrive. We understand how frustrating that can be and are continuing to review our delivery partners to improve the service we provide.

Thank you for taking the time to let us know your experience.





Thank you for updating your review, Anne.

We’re sorry again that your delivery took longer than expected, but we really appreciate your understanding and your comments about our products. We hope your cats enjoy exploring the range as you continue the transition.

Thank you, on behalf of your cats, for choosing Thrive.

Rated 1 out of 5 stars

My cat did not like it

My cat did not like it , would not eat it , so an expensive trial.

24 March 2026
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Reply from Thrive Pet Foods

Thank you for your feedback.

We’re sorry to hear that this wasn’t a good match for your cat and that it didn’t meet expectations. Cats can be very particular when it comes to taste, so preferences can vary from one recipe to another.

We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

100% Duck (500g tube)

Thank you for getting the 100% Duck 500g tubes back in stock, they are the best for my dog.

13 March 2026
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Reply from Thrive Pet Foods

Thank you for taking the time to leave a review.

We’re really pleased to hear that the 100% Duck treats are such a favourite for your dog, and that you were happy to see them back in stock.

Thank you, on behalf of your dog, for choosing Thrive.

Rated 5 out of 5 stars

Great choice of cat treats

Great choice of cat treats, which the cats love! Easy to order & good delivery!
Thank you!

20 March 2026
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Reply from Thrive Pet Foods

Thank you for your feedback.

We’re really pleased to hear that your cats are enjoying the treats and that you found ordering easy with a smooth delivery experience.

Thank you, on behalf of your cats, for choosing Thrive.

Rated 5 out of 5 stars

Easy to use website

Easy to use website, great products at great price.
Arrived quickly and order as expected.
Would highly recommend.

19 March 2026
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Reply from Thrive Pet Foods

Thank you for your feedback.

We’re really pleased to hear that you found the website easy to use and that you were happy with both the products and the delivery. It’s always great to know everything met expectations.

Thank you, on behalf of your pet, for choosing Thrive.

Rated 5 out of 5 stars

My cat likes it

My cat likes it

9 March 2026
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Reply from Thrive Pet Foods

Thank you for your feedback.

We’re pleased to hear that your cat is enjoying the product.

Thank you, on behalf of your cat, for choosing Thrive.

Rated 5 out of 5 stars

Natural whole food.

Natural whole food. Excellent.

22 April 2025
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Reply from Thrive Pet Foods

Thank you for your feedback, Tony and Esther.

We’re pleased to hear that you’re so happy with food.

Thank you, on behalf of your pet, for choosing Thrive.

Rated 5 out of 5 stars

Great food, happy cats

Been using thrive for a few months now and it's food my cats happily eat and leave empty bowls! The wet tins are a good size, esp since one of mine is on the petite side (and the other is an absolute unit on a diet.. so they're great sizes in both respects!) Means there is no excess food left around for the chonk to graze on..
I have 6 flavours on rotation after trying most of the flavours i could find (they arent a fan of beef & veg, they still ate most of it though except the peas haha! But the chicken and liver is a hit. Ocean fish is by far the fave, as well as the mackrel. It looks and smells like actual mackrel as well. Not processed rubbish. Actual chunks of real fish in there.
No more smelly litter trays too, unlike the regular supermarket brands which seemed to upset their tummies... what a nightmare that was... But no more!
Does cost a tiny bit more than standard food, but absolutely worth it in my opinion.
They're happy and healthy.

25 March 2026
Unprompted review
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Reply from Thrive Pet Foods

Thanks so much for sharing your feedback, Jade.

We’re delighted to hear that your cats are enjoying the range, and that the portion sizes are working well for both of them. It’s great to know that the different flavours are being well received, especially the Ocean Fish and Mackerel recipes.

We also appreciate you taking the time to share your thoughts on value and your experience across the range — feedback like this is really helpful to us.

Thank you, on behalf of your happy and healthy cats, for choosing Thrive.

Rated 5 out of 5 stars

Penny

Penny, my cat, loves the chicken topper! Won’t eat her breakfast without it

12 March 2026
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Reply from Thrive Pet Foods

Thanks for sharing your feedback.

We’re really pleased to hear that Penny is enjoying the chicken topper and that it’s been well received at breakfast!

Thank you, on behalf of Penny, for choosing Thrive.

Rated 4 out of 5 stars

My cat likes thrive only the fish ones…

My cat likes thrive only the fish ones would like more variety if possiblex

2 March 2026
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Reply from Thrive Pet Foods

Thank you for sharing your feedback.

We’re pleased to hear that your cat is enjoying the fish recipes, and we appreciate your suggestion for more variety. Feedback like this is helpful as we continue to review and develop our range. We have 12 flavours at the moment so let us know what you think of the others :-)

Thank you, on behalf of your cat, for choosing Thrive.

Rated 5 out of 5 stars

Flexible ordering delivered to your door. Cats like the food!

The range allows you to order boxes of the tin foods as well as individual tins offering great flexibility. They were delivered very promptly and my cats like the food! May consider getting a regular order. Saves carrying these bulky heavy items in the monthly shop.

27 February 2026
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Reply from Thrive Pet Foods

Thanks for sharing your feedback.

We’re really pleased to hear that you’ve found the ordering options flexible and that delivery was prompt. It’s also great to know that your cats are enjoying the food and that it’s making things a little easier for you.

Thank you, on behalf of your cats, for choosing Thrive.

Rated 5 out of 5 stars

Tasty cat food

Really good ingredients and gravy.

4 March 2026
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Reply from Thrive Pet Foods

Thank you for sharing your 5 star feedback.

We’re really pleased to hear that your cat is enjoying the food. Our wet recipes are prepared in a natural broth rather than gravy, so it’s lovely to know it’s been well received at mealtimes - it's great for keeping your cat hydrated!

Thank you, on behalf of your cat, for choosing Thrive.

Rated 5 out of 5 stars

Pets matter

The cat food is great and my cats love most of the tinned food combinations and definitely the treats and dry food - so a great quality product and reasonable price to pay for it.

I have ordered before and the order has arrived promptly but what stood out with my Thrive experience this time was their reaction when I emailed to say that despite sporadic messages or 'excuses' from EVRI who were to deliver the order, the order had yet to arrive. They immediately responded and must have spoken to EVRI who advised that the order would arrive that afternoon but 40 minutes after that message told me that I would be advised when it was out for delivery..... I went back and my order was 'reordered' at no charge to me and without waiting longer - it had been almost a week since I had made the original order - and a different courier selected; I was advised to put a note on future orders that I would prefer another courier to EVRI.

I was impressed that my pets and my order mattered over the profit for Thrive.

4 March 2026
Thrive Pet Foods logo

Reply from Thrive Pet Foods

Thank you for taking the time to share such thoughtful feedback.

We’re really pleased to hear that your cats are enjoying the food, treats and dry range, and that you feel the quality represents good value. We’re also glad we were able to help resolve the delivery issue quickly and find a better solution for you.

Providing reliable service and support is very important to us, so it’s lovely to know that this made a difference to your experience.

Thank you, on behalf of your pets, for choosing Thrive.

Rated 5 out of 5 stars

My cat goes crazy for this stuff!

My cat goes crazy for this stuff! I say stuff coz it always looks horrible, but Mister Poshy would do anything for a chunk. He L😻ves it!

3 March 2026
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Reply from Thrive Pet Foods

Thank you for sharing your feedback.

It’s lovely to hear that Mister Poshy enjoys the food so much and that it’s such a hit at mealtimes.

Thank you, on behalf of Mister Poshy, for choosing Thrive.

Rated 4 out of 5 stars

Quick response and this time I received…

Quick response and this time I received the correct product!

2 March 2026
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Reply from Thrive Pet Foods

Thank you for your feedback.

We’re pleased to hear that the issue was resolved quickly and that you received the correct product this time.

Thank you for giving us the opportunity to put things right.

Thank you for feeding Thrive!

Rated 5 out of 5 stars

Ive tried quiet afew different brands

Ive tried quiet afew different brands . But she seems to love your brand . ..so no complaints at all .. and even better not having to subscribe to you . So can order when I want to .. cat loves wet fish flavours

27 February 2026
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Reply from Thrive Pet Foods

Thank you for sharing your feedback with us, Sharon.

We’re really pleased to hear that your cat is enjoying the wet fish flavours and that our food has been well received after trying other brands. It’s also good to know that the flexibility of ordering when it suits you, works well.

Thank you, on behalf of your cat, for choosing Thrive.

Rated 5 out of 5 stars

Very happy thank you

19 February 2026
Thrive Pet Foods logo

Reply from Thrive Pet Foods

Thank you for your feedback.

We’re really pleased to hear that you’re happy with your experience.

Thank you, on behalf of your pet, for choosing Thrive.

Rated 1 out of 5 stars

my cat wouldn't touch it

25 February 2026
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Reply from Thrive Pet Foods

Thank you for sharing your feedback.

We’re sorry to hear that the recipe wasn’t to your cat’s taste. As every cat has their own preferences, reactions to different foods can vary.

We appreciate you taking the time to let us know your experience.

Rated 5 out of 5 stars

Food topper

Always quick delivery and cheaper

5 February 2026
Thrive Pet Foods logo

Reply from Thrive Pet Foods

Thanks for your feedback, Kevin.

We’re pleased to hear that your delivery has been consistently quick and that you’ve found good value in the food topper.

Thank you, on behalf of your pet, for choosing Thrive.

Rated 5 out of 5 stars

Excellent choice of quality foods

Excellent choice of quality foods, both wet and dry , for cats and dogs

3 February 2026
Thrive Pet Foods logo

Reply from Thrive Pet Foods

Thanks for sharing your feedback, Christine.

We’re delighted to hear that you’re happy with the range of both wet and dry foods for cats and dogs.

Thank you, on behalf of your pets, for choosing Thrive!

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