Thomas Cookie Co Reviews 

384
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally delicious taste, high quality fresh ingredients, and the wide variety of wonderfully indulgent flavours available across the entire menu. People also consistently highlight the remarkably fast and reliable delivery service alongside careful packaging that ensures every single sweet treat arrives in pristine condition. Consumers deeply appreciate supporting a small family-run business while easily navigating the straightforward online ordering processes for their favorite baked goods. Many loyal reviewers note that these delightful baked goods make wonderful personal treats as well as perfect gifts for birthdays and special celebratory occasions.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the rich flavors, quality... See more

Order

Reviewers highlight positive aspects of order experiences, noting that the process is consistently simple,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that orders arrive promptly... See more

Service

Reviewers mention positive feedback about service, expressing immense satisfaction with the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unbelievably good cookies & cookie cups. Stumbled across Thomas Cookie Co at the Hampton Court Winter Fayre where I bought myself a pistachio, dark chocolate, and smoked sea salt cookie and I have not... See more

Rated 5 out of 5 stars

Our whole household are die hard Thomas Cookie fans! I buy them for friends and family whatever the occasion, be it new home, birthday, Christmas etc! I guarantee any purchase from Thomas Cookie will... See more

Rated 5 out of 5 stars

We have ordered from Thomas Cookie many times now and have never been disappointed. The ordering process is simple, the delivery is always fast (or on time if we select a date) and the treats are alwa... See more

Rated 5 out of 5 stars

I have used Thomas Cookie Co. several times now. Can't praise them enough. Firstly the cookies etc. are simply amazing! Delicious doesn't even begin to cover it!! The service is truly exceptional.... See more


Company details

  1. Bakery

Written by the company

Thomas Cookie Co creates gourmet cookies with a difference. Using an old family recipe and method that has been modified and perfected over many years, we have produced a range of cookies that will delight those with a classic sweet tooth right through to modern day foodies. We are currently selling our Classic and Premium ranges of cookies in farmers markets throughout Kent and have been supplying cookie packs to networking events and corporate meetings. Feedback is becoming increasingly difficult to decipher, usually consisting of something like: “Mmmm, mrrmph, oh my god.” And sometimes we’re not sure whether to provide a napkin or medical attention. But our customers keep coming back for more. So we think we are doing something right!


Contact info

4.9

Excellent

TrustScore 5 out of 5

384 reviews

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No recent history of asking for reviews

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4.9

All reviews

(384)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

The Brookie Pies are heavenly

The Brookie Pies are absolutely fantastic, I ordered 3 mixed, a Freddo, a Kinder and a Nutella. They arrived in a few days, packed and packaged well. I had half of the Kinder one, and I was over joyed with the result of the brownie / cookie mash up. So rich and full of flavour. I would definitely recommend. Think the cookie cups will be next on my list to try.

28 October 2023
Unprompted review
Rated 5 out of 5 stars

Brookie Pies live rent-free in my mind

Ordered from Thomas Cookie on the recommendation of the biggest Cookie Monster I know (he assured me these would be the best sweet treats I’ve had). So I ordered 3 brookie pies to get the best of both cookies and brownies. Firstly, they arrived so quickly and were packaged up great! Secondly… I have NOT stopped thinking about it since I had it on the weekend! I opted for Kinder, Milkybar and Biscoff… and I ended up having half of each (begrudgingly sharing with my partner hahaha). They were insanely good! INSANELY good!!! So good I HAVE TO order more! Honestly I can’t see myself doing a Friday/Saturday night-in without a brookie pie and (a tub of) icecream! 10/10! HIGHLY recommend!!!!!

20 October 2023
Unprompted review
Rated 5 out of 5 stars

Found by accident, customer for life

Came across these cookies on Instagram as a cookie addict the algorithm definitely guided me to the right place! I ordered the mix and match cookie cups (lotus, Cadbury caramel, curly Wurlitzer and caramilk). Delivered so quickly and so fresh. They are a little treat that delivers! So tasty and indulgent! I had two heated up with ice cream and I was in heaven!

Definitely going to explore more of the range and I know I’m not going to be disappointed! Keep doing what your doing cause I’m addicted

9 October 2023
Unprompted review
Rated 5 out of 5 stars

Taste sensation

I purchased a couple of cookies at the Broadstairs food festival and they were a massive hit with my family, so I purchased a mix and match box containing 2 of each of Belgian Milk Chocolate Chunk, Double White Chocolate,
Fruity Ginger, Triple Chocolate Chunk
for my family as a treat, I can confirm all the cookies were amazing and I’ll definitely be ordering again. The fruit ginger was my favourite, it was so good I ate both! 🤣

6 October 2023
Unprompted review
Rated 5 out of 5 stars

A small business that delivers big cookies!

A beautiful friend sent me a trio of brookies to cheer me up. They were amazing! The next week, I ordered myself some 😊 They were ordered on the Tuesday, baked and dispatched on the Wednesday and arrived on the Thursday. Given I am in the highlands of Scotland, I was surprised that they arrived the next day. They were delicious! I’m so grateful to my friend for sending such a lovely, thoughtful gift and introducing me to Thomas Cookie. They get 5 starts from me and a promise to spread the word.

A great surprise gift, that helps a small business that doesn’t let you down. Thank you

5 October 2023
Unprompted review
Rated 5 out of 5 stars

The best Brookies!

We found Thomas Cookie Co at Broadstairs Food Festival and the following day I placed an order as we loved the brookie pies so much! Highly recommend for the tastiest cookies/cookie cups/brookie pies!

7 October 2023
Unprompted review
Rated 5 out of 5 stars

Amazing goodies

Wow! Ordered the caramel brookies, they were absolutely amazing!🤩Loved them ❤️ Will definitely be ordering again!

23 September 2023
Unprompted review
Rated 5 out of 5 stars

Incredible!

These cookies/cookie pies etc are incredible! I buy them for my husband and he loves them. Delivery next day for us.

Thank you!

24 September 2023
Unprompted review
Rated 5 out of 5 stars

Cookie cups are delicious

I first tried the cookie cups at the Rochester Christmas fayre and I absolutely loved them. I've now ordered 4 or 5 times and even the leftovers bundle doesn't disappoint. A little taste of heaven 😋 delicious.
And a great gift for someone too as they're very luxurious.

21 September 2023
Unprompted review
Rated 5 out of 5 stars

A real treat

I treat myself to the leftover bundle & was no disappointed. Every piece of cookie, brookie pie & smores was delicious. I've ordered a few times from here & have to admit it's slightly addictive - freddo brookie pies are my fave.

13 September 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service
Just wow, will definitely order again.
Ordered the Fredo caramel brookie pies, they are delicious. Melt in your mouth and the caramel, filling is just yummy.

5 September 2023
Unprompted review
Rated 5 out of 5 stars

KINDER BROOKIE PIE!

KINDER BROOKIE PIE!
This is the best cake cookie product I have eaten ever!! Fact. I kept them in fridge so I could slice them into quarters so they lasted longer... the cookie pies equally yum... 100% recommended. Arrived within couple days too. Very happy.

25 August 2023
Unprompted review
Rated 5 out of 5 stars

Out of this World!

Absolutely amazing, the cookie cups are out of this world! Delivery via Royal Mail is great - I ordered on Thursday, they were baked on Friday and arrived on Saturday. I've already ordered twice and will be ordering again.

26 August 2023
Unprompted review
Rated 5 out of 5 stars

The choices!!

The choices are amazing, the website is easy to navigate. Check out is quick and easy. And oh the taste of these cookies are to die for. I would recommend all day long.

24 August 2023
Unprompted review

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