Tiramisu Cake UK Reviews 58

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its delicious taste and excellent quality, often noting it as the best tiramisu they've ever had. Many appreciate the thoughtful packaging, which keeps the product fresh and intact during delivery, and the ease of the ordering process. The delivery service is frequently mentioned as prompt and reliable, ensuring the product arrives on time for special occasions. However, some customers also noted issues with delivery, experiencing delays or receiving damaged products. A few people mentioned that their orders were canceled or refunded unexpectedly, causing frustration and inconvenience, especially when planning for events.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its delicious taste, with many... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the exceptional... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the prompt and timely arrival... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered one original and one Pistachio to be sent to my tiramisu loving best friend for her birthday and she absolutely LOVED them and has said how delicious they were!! Even her husband who is not... See more

Rated 5 out of 5 stars

I ordered tiramisu from The Tiramisu Cake UK after discovering them on Instagram, and wow — it’s honestly the best tiramisu I’ve ever had! The flavour, the texture, everything was perfect. What makes... See more

Rated 5 out of 5 stars

Delivered promptly and tasted delicious! The team were also very accommodating with all our questions so we were even able to stencil our own pic on the cake which made for great fanfare at the event!... See more

Rated 5 out of 5 stars

The tiramisu tasted great, we ordered originally as it had no alcohol. However, the actual taste once we received the product was nothing short of top! The price is incredibly fair. The pick up went... See more


Company details

  1. Dessert Shop
  2. Online Food Ordering Service

Written by the company

TiramisuCake UK is the UK's first alcohol-free and halal tiramisu brand, handcrafted by passionate chefs and delivered in elegant, reusable tins. We are proud to offer a dessert that combines authenticity, premium ingredients, and convenience. Every layer is crafted fresh to order with love and care — no alcohol, no shortcuts. We deliver chilled across the UK, ready to serve straight from the tin. Our desserts are perfect for family gatherings, thoughtful gifts, or personal indulgence. With a commitment to hygiene, taste, and innovation, we aim to create unforgettable dessert experiences for our customers. We're not just a dessert company — we're building a movement for halal-friendly luxury treats that fit your lifestyle. Trusted by hundreds and growing every day.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

58 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Wedding tiramisu & couldn't be happier

Couldn't be happier!
We ordered a Tiramisu for our wedding and our guests LOVED IT! My husband and I have tasted hundreds of Tiramisu over the years and this was one of, if not the best we've tried. Sooooooo yummy.
It was truly the highlight of the evening and was hand delivered to our venue exactly when we had asked them to.
We couldn't recommend this company enough!

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing and unreliable - Avoid

I was the most excited about this and got extremely disappointed. Ordered ahead weeks before my wedding last Saturday for it to arrive before 12pm. Got an email slightly before 10am saying the order got cancelled and was going to be delivered Monday instead? I requested a full refund instead and have emailed several times to no reply. Could also find no phone number online to speak to team directly. The communication was appalling and really quite poor to just cancel it with one email, no call and no refund.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Best Tiramisu I've ever had

I was looking around the internet for a tiramisu to gift to someone, so I was looking for something that would arrive promptly, safely and be delicious... This was all of the above and so much more. Never in my life have I had a tiramisu of this quality. So soft, so flavourful and genuinely just an incredible eating experience. The delivery was perfect, I was worried about damage during transit but it was so well packaged that it was completely untouched. The tin is beautiful and added such a lovely touch and user experience. It arrived completely chilled and ready to eat - flawless execution. Will be ordering again and have already recommended to all of my friends - if you were like me and looking at all of the options in London, this is the one to choose!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING

AMAZING!

The Tirimisu was a hit, guests loved, arrived fresh and on time for the event.

Perfect for a baby shower (all pregnancy safe).

Thank you :)

31 January 2026
Rated 5 out of 5 stars

Best Delicious Birthday Present

I ordered one original and one Pistachio to be sent to my tiramisu loving best friend for her birthday and she absolutely LOVED them and has said how delicious they were!! Even her husband who is not a lover of tiramisu enjoyed them too, which I promise, is high praise. Thank you for getting this made, posted and delivered on time and help me still surprise and make extremely happy my bestie of 27 years!

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Delicious

Received the tiramisu. It was delicious. Packed well but slightly messed up around the edges in the delivery process but to be expected since it was delivered through mail. Other than that it was perfect. Delivered on time. Thanks 🥰

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Heavenly Tiramisu

Firstly, arrived promptly and wonderfully packed so it was properly chilled.
Looked so beautiful in amazing tin!

We had a friend over so we shared.
Warning!!! Don't share - it was better than restaurant quality.

Well done Tiramisu.co.uk

3 January 2026
Unprompted review
Rated 1 out of 5 stars

Do Not Trust this Company

I would not even rate it as 1 star, this is the only way I could write a review! I specifically made an enquiry first to confirm if they could deliver on a certain day due to the Christmas break, I was assured they will deliver. I placed the order and the night before I checked and found I had no confirmation and the Shop App was not stating anything. I emailed the company and then I get told they could not deliver and if I would consider a different date. I was shocked and frustrated firstly for not being told in the first place and more importantly ruined my dinner party desserts. I had to make other arrangements for desserts, I could not believe how this company reacted. Be warned! I would never recommend this company and certainly will never place an order again, this was unprofessional and totally unreliable service!!

26 December 2025
Unprompted review
Tiramisu Cake UK logo

Reply from Tiramisu Cake UK

Hi Sabrina,

We’re genuinely sorry for the disappointment this situation caused and fully understand how upsetting it was, especially given the importance of the occasion.

To clarify, the order was prepared as confirmed; however, the issue arose with delivery availability during the Christmas period. While this was a delivery and communication failure, it remains our responsibility, and we fully acknowledge that.

Despite this, and as a gesture of goodwill, we reached out privately to offer a discount toward a future order — not as an obligation, but as an attempt to make amends.

We regret that the experience did not meet expectations and have since reviewed our internal processes to ensure clearer delivery confirmations during peak periods.

Thank you for sharing your feedback.

Kind regards,
Tiramisu Cake UK Team

Rated 5 out of 5 stars

Nikkah Cake

Delivered promptly and tasted delicious! The team were also very accommodating with all our questions so we were even able to stencil our own pic on the cake which made for great fanfare at the event! We hope to be following up with another order for the second celebration next month!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Halal Tiramisu Spot 🇬🇧

I ordered tiramisu from The Tiramisu Cake UK after discovering them on Instagram, and wow — it’s honestly the best tiramisu I’ve ever had! The flavour, the texture, everything was perfect. What makes it even better is that it’s 100% halal, so I can enjoy it without any worry. I’m officially a forever customer now. Highly recommend! ❤️🍰

11 December 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a semi large tray for 17-20…

I ordered a semi large tray for 17-20 people for my wife’s 30th birthday.

Everyone enjoyed the tiramisu. It was such good flavour.

The tiramisu came very well packaged. Tin packaging with ice packs and additional aluminium wrapping to keep it cool on arrival.

Will order again

22 November 2025
Unprompted review

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