This Month's Craft Reviews 91

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting the quality of the materials and the comprehensive nature of the kits, which include everything needed for crafting. People also appreciate the clear and easy-to-follow instructions provided with each craft, making new hobbies accessible and enjoyable. The subscription service itself is well-regarded, with many finding it a fun and convenient way to explore different crafts. However, some people were dissatisfied with customer service, mentioning issues like slow responses, having to repeat themselves, or receiving conflicting information. A few other people also felt that the quality of some crafts was low or that pieces were occasionally missing from their boxes.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers highly recommend the craft boxes,... See more

Instructions

Consumers generally find the instructions to be clear and easy to follow, making projects enjoyable and... See more

Quality

Clients share positive opinions on quality, praising the high-quality materials and thoughtful curation of... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the fast, friendly, and... See more

Subscription

Customers consistently note positive experiences with their subscription. Many express delight in receiving... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received my monthly subscription early in the month, but haven't explored it thoroughly. However, I'm excited to learn how to make hot sauce. My roommate loves hot sauce, so this will be a project f... See more

Company replied

Rated 4 out of 5 stars

I initially tried out this company to see if it would help during the winter doldrums. I interacted with the company via email and they were lovely. I tried 2 boxes and then decided to cancel the subs... See more

Company replied

Rated 4 out of 5 stars

I have enjoyed each months new craft. I have loved learning new crafts each month and since it’s a complete project it’s cheaper for me to do them then to buy all the stuff to try it. Would definite... See more

Company replied

Rated 4 out of 5 stars

Boxes are fun and come with really nice supplies. Shipping is fast. I do think there is some room for improvement; directions could be clearer and I have found some errors but nothing major. It is fun... See more

Company replied


Company details

  1. Hobby Store

Written by the company

This Month's Craft — your monthly chance to explore new hobbies, relax, and express yourself with fun, creative projects.


Contact info

4.0

Great

TrustScore 4 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst costumer service

Never received my package because of UPS, I let costumer service know and they told me to take it up with UPS. UPS told me they wouldn't take up my claim even though it was before the claim expired, I let this months craft know about it and they did nothing about it, I deleted my subscription and they keep sending me condescending emails.

18 February 2025
Unprompted review
This Month's Craft logo

Reply from This Month's Craft

Hello there! We’re truly sorry for the frustration and disappointment you’ve experienced. This is absolutely not the level of service we want to provide, and we completely understand how upsetting this situation must have been for you.

While UPS handles lost package claims, we should have done more to support you through the process, and we sincerely apologize if our responses felt unhelpful or dismissive.

That was never our intention. We also regret that our emails came across as condescending—that’s not how we want to communicate with our customers, and we truly appreciate you bringing this to our attention.

We’ve already requested your information so we can reach out and take care of this for you.

Please know that we are committed to making this right, and we truly appreciate your patience. 💕

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Received a duplicate box back in December. Emailed about it and got a reply that my next box will be discounted or I could get a refund and send it back. I opted for the discount. Never got that and never heard back from "customer service". Horrible experience, now I'm trying to get my subscription cancelled so we'll see if they email me back.

21 February 2025
Unprompted review
This Month's Craft logo

Reply from This Month's Craft

Dear Krystal! We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the experience we want for our customers, and we completely understand how disappointing it must have been to deal with this issue for so long.

I want to personally assure you that we'll prioritize your request and take care of this for you. We also want to deeply apologize for the lack of follow-up regarding your discount—this was absolutely an oversight on our part, and we regret that you had to chase it down.

Your subscription has now been canceled, and you won’t receive any further charges. If there’s anything else we can do to make things right, please don’t hesitate to reach out.

We truly appreciate your patience, and we’re very sorry for the experience you had. 💕

Rated 1 out of 5 stars

I shouldn't have ever ordered

I shouldn't have ever ordered! I got sucked in. I saw the ad, I got the subscription, and the first box came. I was disappointed but my mom loved the yarn and one of the patterns so I kept the box. I am a knitter and was not too happy to receive a craft that I already do. The items inside weren't as nice as the pictures other people posted. There also wasn't much in the box, only 3 skeins of yarn, a small amount of stuffing, plastic eyes, a cheap crochet hook and some wooden knitting needles. I was going to cancel my subscription but didn't get to it until after the next box was paid for. I got the 2nd box on February 18th. The first box was a treasure trove compared to the second box! A cheap diamond painting!! They advertise you will get everything you need to make the craft! What a load of bull!! There weren't even little baggies to put the diamonds in, or sealer for when the project was done. I paid almost $40 for a $2.99 diamond painting kit!! What a joke!! I have asked for a refund every day since then but still haven't heard back. I will keep emailing until someone responds, but I don't have much hope! What a scam!!

18 February 2025
Unprompted review
This Month's Craft logo

Reply from This Month's Craft

Hey there, Rebeckah! We're truly sorry for the frustration and disappointment you’ve experienced.

This is absolutely not the experience we want for our customers, and we sincerely regret that our boxes did not meet your expectations.

We completely understand how upsetting this must have been, and we want to make things right.

I want to assure you that we have already responded to your request and issued your refund. You should see the refund processed soon, but if you have any concerns at all, please don’t hesitate to reach out. We deeply regret any delay in getting back to you and truly appreciate your patience.

Your feedback is incredibly important to us, and we’re always working to improve. We’re truly sorry that we let you down, and we appreciate you giving us a try.

If there’s anything else we can do for you, please don’t hesitate to reach out. 💕

Rated 2 out of 5 stars

Xmas Present for Crafty Mom

Bought a subscription for my mother as a Xmas present. She thought it would be cool to “discover new things to craft”.

She called me yesterday disappointedly saying I should cancel it, that it’s just not worth the money. She said the contents of the boxes could be purchased at Hobby Lobby (Her favorite store) for less than $10. And that one of the crafts was just silly. Something with little sticker gems.

She called it the “Crap Box”. Her words, not mine.

Anyway, we decided to cancel. The descriptions/images/etc. on the website make this product seem much better quality and challenging than what you get in reality.

My recommendation is if you’re getting this for someone or yourself they should be a beginner/novice crafter. And even then, an afternoon at Hobby Lobby or another craft store will give you way more inspiration and bang for your buck.

17 February 2025
Unprompted review
This Month's Craft logo

Reply from This Month's Craft

Hello Robert! We’re truly sorry to hear that your mother’s experience didn’t match expectations.

Our goal is always to provide a fun and inspiring crafting experience, and we hate to hear that she was disappointed. We appreciate the honest feedback and will take it into account as we continue to improve our boxes.

We’d love the chance to make this right—please reach out to us privately, and we’d be happy to discuss a resolution.

Thank you for giving us a try! 💜

Rated 1 out of 5 stars

Don’t do it. Not worth the money

Do not believe their hype. I gave them 2 months to see if maybe 2nd box was better than first. So cheap. You definitely do not get your money’s worth. Nowhere near what they state the value is. First box was 3 small balls of yarn, 1 crochet hook and 3 needles and 3 yarn needles. The second box I could have gotten from a Chinese website for $5. It was a diamond painting. So horribly disappointed 😢

13 February 2025
Unprompted review
This Month's Craft logo

Reply from This Month's Craft

Hey there, Jennifer! We are truly sorry to hear that our boxes did not meet your expectations.

We always strive to provide high-quality materials and projects that bring joy and creativity, and it’s disappointing to hear that we fell short for you.

Your feedback is invaluable, and we take it seriously.

We’d love the opportunity to make things right—please reach out to us privately on our Facebook, and we’ll do our best to find a resolution.

Again, we sincerely apologize for any disappointment. 💜

Rated 5 out of 5 stars

🌟 I absolutely love being part of this…

🌟 I absolutely love being part of this amazing craft community! The variety of projects, inspiration, and creativity is incredible. 💖 It’s clear they care about their subscribers with thoughtful giveaways like this one—just in time for Valentine’s! 🎉

If you’re passionate about crafting and want to be surrounded by like-minded creators, this is definitely the place to be! 🌹✨ Highly recommend checking it out and entering the giveaway. You never know, you might win some awesome prizes! 🎁💪

11 February 2025
Unprompted review
This Month's Craft logo

Reply from This Month's Craft

Thank you so much for your kind words! We’re thrilled to have you as part of our creative community. Your enthusiasm truly shines, and we’re glad you’re enjoying the projects, inspiration, and giveaways. Good luck with the giveaway—fingers crossed for some awesome prizes! 🌟😊

Rated 1 out of 5 stars

I never received my first box

I never received my first box, and I reached out to their customer service and they said they would look into it but never got back to me even after I followed up with them several times. I understand things happen but I’m super disappointed that they never got back to me. I’ve done other craft box subscriptions and never had any issue, definitely wouldn’t recommend this one.

9 February 2025
Unprompted review
This Month's Craft logo

Reply from This Month's Craft

We're truly sorry for this experience. We’ve already sent you an email regarding your missing box—please check your inbox and spam folder just in case. We appreciate your patience and would love the opportunity to make this right for you!

Rated 1 out of 5 stars

This business is a COMPLETE scam.

This business is a COMPLETE scam.
I ordered my first box and when it arrived I noticed what was in the box was not at all what was advertised, I received from the whittiling box, one knife, some finger tape (I was advertised gloves) and some other random things. I reached out to their customer service and they offer me %25 back even though their website states a full refund if you are not satisfied. When I asked for the full refund they offer on their website, they then stopped responding, and even there phones never pick up. This company is a complete scam, I was even able to find the exact product they were advertising for $20 on Amazon which again was not the items I received. So I'm out $40 and have a box full of junk. Save your money and just buy the supplies on Amazon.

Update after they responded to my comment. They sent me an email with a return label saying to email back once I've sent it and they will return me money. They have since stopped responding to my emails. Please do not support this company!!

6 February 2025
Unprompted review
This Month's Craft logo

Reply from This Month's Craft

We're very sorry to hear about your experience. We’ve just sent you an email to assist you further. Please check your inbox and spam folder if you didn't receive the response. We’d love the opportunity to make this right for you! 💙

Rated 1 out of 5 stars

First box never received

I ordered my first box on January 13, 2025 and never received it. I contacted the company and was told that the items for the boxes or behind schedule. I waited a couple more days like it said and still no tracking number so I logged into my account and canceled the subscription. I have emailed the company several times asking for a refund on this never received first box and haven’t received a response. This is definitely not a company I would do business with!

13 January 2025
Unprompted review
This Month's Craft logo

Reply from This Month's Craft

Hi Sheryl,

Thank you for reaching out. We sincerely apologize for the delay and any frustration this has caused. We understand your concern and will be contacting you today via email to resolve this matter.

Rated 2 out of 5 stars

Costumer service no longer helpful

Never got my second box. Was in contact with them. Told me box was lost, offered a refund, refund listed as pending in my bank account, then it disappeared. Has not returned. Thought costumer service was helpful, not too sure now. Don't know what's going on.

15 January 2025
Unprompted review
This Month's Craft logo

Reply from This Month's Craft

Sorry for the trouble you're experiencing. We understand how frustrating this must be. Please reach out to our customer support team with any relevant details or screenshots, and they’ll be happy to look into this for you and ensure it’s resolved.

Rated 1 out of 5 stars

Where is the 2nd box????

First box was great. Lots of fun and was very pleased. I couldn't wait for the 2nd box. Jokes on me it seems... still waiting and waiting and waiting and no response from company when I ask.

17 January 2025
Unprompted review
This Month's Craft logo

Reply from This Month's Craft

Glad to hear you enjoyed your first box! 😊 We understand how frustrating the wait can be, and we’ve already sent you an email regarding your second box. Please check your inbox (and spam folder just in case), and let us know if you haven't received it. We're here to help!

Rated 1 out of 5 stars

Paid but never got my second box.

Got my first box no problem, second box payment comes out, I get shipping notice. I wait a couple days and i track the package, no delivery date found. I wait 10 days, still no shipping date found. I Email and get no response.

17 January 2025
Unprompted review
This Month's Craft logo

Reply from This Month's Craft

We sincerely apologize for the delay in receiving your second box and for the lack of response to your email. We’re currently investigating the issue and will provide an update as soon as possible. We appreciate your patience and are working hard to get this resolved. Thank you for your understanding.

Rated 1 out of 5 stars

I got my first box and boy was it a…HUGE DISAPPOINTMENT!!!

I got my first box and boy was it a boring disappointment. It was a crocheting box that looked like you found it at the Goodwill circa 1980. It didn't even include enough yarn to finish the project. They say they have a 100% money back guarantee and that they will send you a return label, but they would not and have not honored it. They offered to give me a 30% refund and that's not cool because I immediately asked for a return label without using any of their materials. When I said I wanted them to honor their 100% money back guarantee, they stopped communicating with me!!! The price for what you get is inflated and their projects are BORING.

1 January 2025
Unprompted review
This Month's Craft logo

Reply from This Month's Craft

We’re sorry to hear about your disappointment with your first box and the frustration it caused. We understand how important it is for expectations to be met and for our process to be seamless. Upon reviewing your case, we can see that your issue has been resolved, but we sincerely apologize for any delays or miscommunication along the way.

If there’s anything further we can assist you with, please don’t hesitate to reach out—we’re here to help. We truly value your feedback and will use it to improve moving forward.

Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. I received the same exact box two months in a row. When I tried to reach out to ask if a mistake had been made, I received an email asking how they could help. I emailed back stating what the issue was, again, and requested a refund. They responded with the same phrasing "how can we help you today?" As if they never received what my complaint was. I emailed for a third time, stating my issue and requesting a refund. Crickets. It has been an unprofessional experience that I fear will have no resolution. Please stay away from this company!

13 December 2024
Unprompted review
This Month's Craft logo

Reply from This Month's Craft

Thank you for your feedback, and I am deeply sorry for the experience you’ve had. This is not the level of service we aim to provide, and I completely understand your frustration.

We’ve sent a request for more information so we can resolve this for you. If you could respond, we’ll arrange for a replacement to be sent right away. Your satisfaction is important to us, and we want to make this right. Thank you for your patience, and I hope we can address your concerns promptly.

Rated 5 out of 5 stars

Such a fun experience

Such a fun experience! I love that I get to learn a new skill every month + I have really cool presents for my family and friends (I do keep something to myself as well, haha). So happy with this subscription!

18 December 2024
Unprompted review
This Month's Craft logo

Reply from This Month's Craft

We’re so happy to hear that you’re enjoying your subscription! It’s wonderful that you’re not only learning new skills each month but also creating thoughtful gifts for your loved ones. We love that you’re keeping something special for yourself too! Thank you for sharing your experience, and we can’t wait to continue this creative journey with you! 😊

Rated 5 out of 5 stars

This box had everything I needed to…

This box had everything I needed to make exciting new projects!! I was kinda stuck on how to get into crafting but this helped me try it for the first time and make some interesting and unique things. The tools and supplies were every high quality and the instructions made it very easy. Would highly recommend, 10/10!

10 December 2024
Unprompted review
This Month's Craft logo

Reply from This Month's Craft

Thank you for the amazing review! We’re so thrilled to hear that this box helped you dive into crafting and explore new projects. It’s fantastic that you enjoyed the high-quality materials and easy-to-follow instructions. Your recommendation means the world to us, and we’re excited to see what you create next! 😊

Rated 5 out of 5 stars

Inspiring!

Inspiring me every month to try something new!

18 December 2024
Unprompted review
This Month's Craft logo

Reply from This Month's Craft

Thank you for your wonderful feedback! We're thrilled to hear that our boxes inspire you to explore something new each month. Here's to many more creative adventures ahead! 🎉✨

Rated 5 out of 5 stars

100% recommend!

On my second box and it keeps getting better! The projects are fun and great for beginners, the quality of the tools and materials is spot on, the shipping is fast and on time, and the customer service top notch! 100% recommend!

16 December 2024
Unprompted review
This Month's Craft logo

Reply from This Month's Craft

Thank you for your glowing feedback! We're so glad you're enjoying the projects and finding them beginner-friendly. It’s wonderful to hear that the quality of the materials, timely shipping, and customer service have met your expectations. Your recommendation means so much to us, and we’re excited to keep bringing you fun and creative experiences! 🌟

Rated 5 out of 5 stars

The customer service representatives…

The customer service representatives were super helpful and answered all my questions correctly.

13 December 2024
Unprompted review
This Month's Craft logo

Reply from This Month's Craft

Thank you for your kind words! We’re delighted to hear that our customer service team was able to assist you and provide the information you needed. We’re always here to help and ensure you have the best experience possible. 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look