The Willoughby Book Club Reviews 

554
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers are completely thrilled with the wonderful personalized book selections that consistently match their reading tastes and unique personal interests perfectly. Consumers frequently express delight in receiving exciting surprise packages delivered directly through the post on a monthly basis. However, some people mentioned feeling initially skeptical or hesitant about whether the mystery choices would truly suit their personal preferences before actually trying the subscription. Despite these early doubts, buyers quickly discovered that receiving these unexpected literary choices brought genuine joy, expanding their reading range and creating truly memorable everyday experiences.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the selections consistently match their reading... See more

Subscription

Consumers find subscription to be a wonderful and delightful experience, frequently gifting it to loved ones.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was gifted a subscription to Willoughby and was very sceptical that they would choose anything I liked, especially after filling in quite a short questionnaire. I've been amazed by how well they've... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved the 3 books that were chosen, given that I didn't give much information, the choices were spot on. Beautifully presented too, makes a lovely surprise through the post.

Company replied

Rated 5 out of 5 stars

I am surprised to find that receiving a book a month from The Willoughby Book Club is the best thing that happens to me on a regular basis. I am surrounded by illness and death and I struggle to see... See more

Company replied

Rated 5 out of 5 stars

I have now received over 25 books from Willoughby over a three-year period, and only once was I sent a book I had already read. After a quick phone call, a replacement was sent immediately. There... See more

Company replied


Company details

  1. Media & Publishing

Written by the company

An award-winning book subscription service, with thousands of subscribers in almost 40 countries across the world.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

554 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(554)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought this for our grandson’s 1st…

I bought this for our grandson’s 1st birthday. Lovely selection, good to see him open the book every month. Just sad it has come to an end. Well done. Thank you.

11 July 2022
Unprompted review
The Willoughby Book Club logo

Reply from The Willoughby Book Club

Thanks so much for the review, I'm so delighted to hear that your grandson loved opening his parcels. Thank you for choosing us as a gift!

Rated 1 out of 5 stars

Very disappointing

Very disappointing - essentially paid about £45 for a 3 month subscription. The three books sent could be bought on Amazon for prices ranging from £3 to £6. The curation appears to be a questionnaire the recipient fills in - to access this the recipient sees the cost of the gift. Seems to me as if get sent the cheapest books available that are collecting dust in a warehouse somewhere so appears a rip off. After receiving the first book ‘ The Winker’ - worth looking up - gives an idea of the calibre of books sent - I sent an email via Not On The Highstreet as this is where the ‘gift’ was purchased. I have never received a reply to this email. I would therefore not purchase from this company again - indeed after the initial embarrassment, it became a standing joke and caused bemusement wondering how bad the next book was going to be.

9 May 2022
Unprompted review
The Willoughby Book Club logo

Reply from The Willoughby Book Club

Hi Pam,
Thanks so much for taking the time to review your subscription. Please let me know the order number of your gift and I'll be able to look into this more thoroughly for you.
I'm so sorry you felt this way about your gift: had you contacted us during the course of the subscription we'd have worked with you to resolve any issues straight away. Reading is always subjective so not all our selections are right for every recipient, but we'll always send replacement titles when we get it wrong.

Rated 1 out of 5 stars

Disappointing

Disappointing. The sales blurb indicated that books would be tailored to the child’s interests and on that basis I subscribed. Instead of a focus on STEM, as specified by me, my grandson was sent fiction (such as Aesop). I wasn’t impressed either by the poor quality workbook that he received.

26 April 2022
Unprompted review
The Willoughby Book Club logo

Reply from The Willoughby Book Club

Thank you so much for your review. I am so sorry to hear that you were disappointed with your grandson's subscription. As per our website, we always suggest that recipients get in touch if the books we send are unsuitable in order that we can rectify this.

Rated 5 out of 5 stars

I treat myself to a book subscription…

I treat myself to a book subscription the books chosen are brilliant I always look forward to what has been chosen for me some if the books I would never normally read and it has opened up new author to try in the future well worth the money

8 April 2022
Unprompted review
The Willoughby Book Club logo

Reply from The Willoughby Book Club

Thanks so much for your review! I'm so pleased you are enjoying your subscription.

Rated 5 out of 5 stars

The perfect gift!

I bought a year's subscription for my partner's 40th birthday as he is notoriously difficult to buy for. I was slightly apprehensive as although he loves reading (and gets through a lot of books!!) he can be quite fussy when it comes to genre. I can happily say that every single book that Willoughby chose were utterly spot on - he has read every one of them with relish, despite some not being ones he would have chosen himself. Each book was completely different and ones he'd not already read (which can be a challenge in itself) and he honestly looked forward to receiving a new one each month. I would 100% recommend Willoughby to both seasoned readers and more reluctant ones - there is definitely something for everybody.

8 February 2022
Unprompted review
The Willoughby Book Club logo

Reply from The Willoughby Book Club

Thank you so much for your lovely review!
I'm so glad to hear your partner enjoyed his gift, it was a privilege to select books for him.

Rated 5 out of 5 stars

It has been a great reading experience.

My son bought me a year's subscription and it was the best present! It has been such a pleasure to receive a book through the letterbox every month for the last year. It has been a gift every few weeks that's brought great pleasure.
I received one book that I had already read and when I contacted the team to let them know, they immediately sent me a replacement. I let them know the other books I had on my shelf so I got no more duplicates. That gave them an idea of my taste and they used it to help choose great books. The Willoughby selectors have been outstanding, choosing a range of books of great quality and variety. I've been so excited each month to see what they have chosen for me, based on what I like to read. They have introduced me to a variety of authors, genres and styles. It has been a great experience. I would really recommend it. My last book has just arrived.

7 February 2022
Unprompted review
The Willoughby Book Club logo

Reply from The Willoughby Book Club

Hi Maria, Thank you so much for taking the time to write your lovely review! We really appreciate it and I have shared it with the team. I hope you get some time to read your latest book, and maybe we will see you again in the future! Happy Reading, Team WBC

Rated 5 out of 5 stars

Gifted 12 month subscription

I was gifted a 12 month subscription for my 50th birthday. I was excited to see what my monthly book delivery would be and I was never disappointed. Not going to lie, I haven’t quite made my way through them all yet, I was a bit of a spender during lockdown and have an awful lot of books “to be read”. But they all look a good read.
I was given the option to choose the genre I received which is also a good idea, my friend didn’t want to choose for me
Highly recommended and excellent service.

12 January 2022
Unprompted review
The Willoughby Book Club logo

Reply from The Willoughby Book Club

Hi Sarah, Thank you so much for taking the tie to leave this review, we really appreciate it!
We are so glad to hear you enjoyed your Willoughby subscription, we love what we do so it means a lot to us know that our subscribers have had a positive experience

Rated 5 out of 5 stars

Truly wonderful.

I was bought a subscription as a birthday present and I must say it was one of the best I've had. The books I've received have all been really good with writers I didn't know. I found this very interesting and the books have all been really good. It's nice to read different authors. I would definitely recommend a subscription either for yourself or as a present.

11 January 2022
Unprompted review
The Willoughby Book Club logo

Reply from The Willoughby Book Club

I'm so pleased to hear that you enjoyed your subscription!

Rated 5 out of 5 stars

A chance discovery

I found Willoughby Book Club by accident while looking for a suitable present for my partner on Google. The subscription I purchased for them has been a total success, in my partner's words "the best present I could have given" - consequently I've renewed for a further year. Well done and thank you Willoughby for coming up with such a great idea and providing a wonderful service.

11 January 2022
Unprompted review
The Willoughby Book Club logo

Reply from The Willoughby Book Club

Thanks so much for this lovely feedback! I'm so glad your partner loved their gift, we'll look forward to selecting some more good reads for them!

Rated 5 out of 5 stars

excellent service

excellent service. all books sent matched my 'likes' 3 were 5 star, 6, 4 star and 3, 2 star. I think this is very good bearing mind how different peoples tastes are. The subscription made a great present

12 December 2021
Unprompted review
The Willoughby Book Club logo

Reply from The Willoughby Book Club

Hi Colin, Thank you for taking the time to write this review, we all really appreciate it!
I'm so glad you enjoyed your experience with The Willoughby Book Club. Best wishes, Team WBC

Rated 5 out of 5 stars

Boys’ own stories

I’ve bought subscriptions for my grandsons for a number of years now - they all love the books and the whole business of them arriving every month! Thanks for a great service .

6 December 2021
Unprompted review
The Willoughby Book Club logo

Reply from The Willoughby Book Club

Hi Wendy, thank you so much for taking the time to leave a review, it's very much appreciated!
I'm so glad to hear your grandsons have enjoyed their books from The Willoughby Book Club, I hope we play a role in their continuing love for books over the years.

Best wishes,

Danielle Rowley

Rated 5 out of 5 stars

Fab self-gifting

This was a perfect gift to myself. I've been a subscriber for a year now and I've found some great authors and books that I probably would not have discovered myself. Two books were just ok, but there have been many that have become favourites.
I've had such a mix of genres & characters including a fun South Korean assassin, a very realistic post WWIII dystopian racial novel, a haunting colonial sci-fi spy, classic crime thrillers, curious circus people & mermaids and a Victorian-style gothic mystery. My MIL has also enjoyed many of these.
For those who have said that this is not a curated service or that the selections are poor, I can only assume that you did not provide enough information as to your reading preferences or have very specific reading tastes.
I've just renewed for another 6 months.

26 November 2021
Unprompted review
The Willoughby Book Club logo

Reply from The Willoughby Book Club

Hi Louise, thank you so much for taking the time to write this review, we really appreciate it!
We are so glad to hear you and your MIL have enjoyed your books from Willoughby, we love what we do and it means the world to us when we get feedback such as yours :)
We always welcome subscribers getting in touch and will strive to do our best, so it's heart-warming to hear your words.
Best wishes,
Danielle Rowley,
The Willoughby Book Club

Rated 5 out of 5 stars

I’ve loved reading every book that has…

I’ve loved reading every book that has been sent during this last year. I’ve discovered new authors , and bought other books by several of them.
Every month has brought a new treat.
I couldn’t have made better choices myself.

9 October 2021
Unprompted review
The Willoughby Book Club logo

Reply from The Willoughby Book Club

Thanks so much for your lovely review!
It's been a privilege to choose books for you, and I'm delighted to hear you enjoyed them.

Rated 5 out of 5 stars

Like getting a gift

Loved my first book , and its quite exciting received the next book , even though I'm 76 !! It was a really good read too , now excited for the third one !

16 September 2021
Unprompted review
Rated 5 out of 5 stars

He ABSOLUTELY LOVED this

He ABSOLUTELY LOVED this present and has devoured these books. He did actually say after his last book that this was his best present ever and can you get it for him next year too 😂

11 September 2021
Unprompted review
Rated 5 out of 5 stars

I felt as if I was dealing with…

I felt as if I was dealing with friends, yet the service was totally professional. The choice of books was thoughtful and appropriate.
Would have given 5 stars, but could not make the black blob go away from the 5 th

20 August 2021
Unprompted review
Rated 1 out of 5 stars

What a waste of time

What a waste of time - Some random company sends random books to you - probably ones they've had sitting around a warehouse for years. As about as curated as emptying a bag of rubbish my desk.

6 August 2021
Unprompted review
The Willoughby Book Club logo

Reply from The Willoughby Book Club

Hi Rob,
I'm so sorry to hear that you didn't enjoy your subscription. Please let me know your order number and I'll happily replace the titles you didn't enjoy.
Warm regards,
Willoughby

Rated 5 out of 5 stars

Best gift ever

I received my subscription as a gift, and it was probably the best gift I have ever received. It was such a pleasure to receive a well chosen book ever month. Each book arrived beautifully presented. It was good to be introduced to some new authors and I will definitely be looking for more of their works in future.

9 July 2021
Unprompted review
The Willoughby Book Club logo

Reply from The Willoughby Book Club

That's so great to hear! I'm so glad you enjoyed your gift.

Rated 5 out of 5 stars

4 Subscriptions = 4 Very Happy kids!

I helped my mum set up 4 children/toddler subscriptions, two for her niece and nephew and 2 for her foster children and each book that has arrived have been an amazing and well loved surprise for each of the kids! The books have been perfectly selected to reflect each kid and their interests and have been happily read aloud to any friends and family the will sit still long enough. This gift is especially cherished now as one of her foster kids is moving on and this will greatly help the transition as they will still be receiving this monthly gift for us! Overall my mum has had a fantastic experience and would highly recommend The Willoughby Book Club!

3 July 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look