The Willoughby Book Club Reviews 

554
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers are completely thrilled with the wonderful personalized book selections that consistently match their reading tastes and unique personal interests perfectly. Consumers frequently express delight in receiving exciting surprise packages delivered directly through the post on a monthly basis. However, some people mentioned feeling initially skeptical or hesitant about whether the mystery choices would truly suit their personal preferences before actually trying the subscription. Despite these early doubts, buyers quickly discovered that receiving these unexpected literary choices brought genuine joy, expanding their reading range and creating truly memorable everyday experiences.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the selections consistently match their reading... See more

Subscription

Consumers find subscription to be a wonderful and delightful experience, frequently gifting it to loved ones.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was gifted a subscription to Willoughby and was very sceptical that they would choose anything I liked, especially after filling in quite a short questionnaire. I've been amazed by how well they've... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved the 3 books that were chosen, given that I didn't give much information, the choices were spot on. Beautifully presented too, makes a lovely surprise through the post.

Company replied

Rated 5 out of 5 stars

I am surprised to find that receiving a book a month from The Willoughby Book Club is the best thing that happens to me on a regular basis. I am surrounded by illness and death and I struggle to see... See more

Company replied

Rated 5 out of 5 stars

I have now received over 25 books from Willoughby over a three-year period, and only once was I sent a book I had already read. After a quick phone call, a replacement was sent immediately. There... See more

Company replied


Company details

  1. Media & Publishing

Written by the company

An award-winning book subscription service, with thousands of subscribers in almost 40 countries across the world.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

554 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(554)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality and variety

I have just renewed the subscription again for my wife. Over the past 3 years she has received a variety of books almost all of which she has really enjoyed and has introduced her to authors she would not normally have chosen. There is also the added joy of receiving a surprise gift every month. This is a great company and we both recommend them highly.

11 May 2025
Unprompted review
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Reply from The Willoughby Book Club

Thank you so much for your review!
I am so glad your wife has enjoyed her subscriptions, it's been a pleasure and a privilege to select her books, and we'll look forward to choosing more for her.

Rated 1 out of 5 stars

I ordered the mothers day gift set…

I ordered the mothers day gift set which was £40 including postage.
When it arrived I have got to say disappointing!
It had all the contents as they said but it was tiny, the photo frame and vase were more suited for a dolls house, my wife ( bought this on behalf of my son) said she hoped I hadn't spent much onitsha!

20 March 2025
Unprompted review
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Reply from The Willoughby Book Club

I am so sorry that you were disappointed with your Mother's Day box.
The vase is a bud vase, and the frame is described as 'mini' and photographed to show scale. We aim to be as clear as possible with the contents, and I'm so sorry you felt let down in this instance.

Rated 5 out of 5 stars

So friendly and helpful!

So friendly and helpful!! Great book picks too.

7 March 2025
Unprompted review
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Reply from The Willoughby Book Club

Thanks for your lovely review! Happy reading!

Rated 3 out of 5 stars

Not quite what I’d hope for.

I was disappointed in the book selection. I’d been very clear in my original criteria that I was interested in literary fiction. The first and third choices broadly matched the criteria, the second was a very average adventure story. I was delighted with the additional gift of coffee bags with the first two books and very disappointed to find that no coffee came with the final book.

6 September 2024
Unprompted review
Rated 1 out of 5 stars

Not value for money

This was a Christmas present. First it was difficult start the subscription, however that was mainly due to problems with Virgin Experiences.
I have now had 2 of the three books. I do not believe this is in any way value for money, and unfortunately the first book they sent me was not to my liking. Therefore this is not in any way to my liking.
This is an addition following the response.
Both books sent so far are stories based in Ireland. I never mentioned Ireland in my preferences.
Additionally the first book retailed at £9.99, and the second has no price, but would not have cost more.
My son paid £39, ie £13 per book. How does 2 sub £10 books, which may have been remaindered (sold at below original cost as a bin end) make sense in terms of value. The books are sold at at least 30% premium, and potentially are bin ends.
his is not the way to do business, and verges on the dishonest.

29 May 2024
Unprompted review
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Reply from The Willoughby Book Club

Hi Brian,
Thanks so much for taking the time to leave a review. I'm so sorry to hear that you don't feel we offer value for money. Did you email and let us know that the book was not to your liking? We always send replacements, and we do always encourage communication. I'm sure Virgin would also welcome the feedback!

Rated 3 out of 5 stars

Gift subscription

Received a 3 month gift subscription. When I contacted them to delay a delivery ( which was fine) I had the opportunity to specify a category of book. I know my chosen category was quite broad ( detective novels ) but unfortunately one of the books I was sent I had already read.

7 May 2024
Unprompted review
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Reply from The Willoughby Book Club

Hi, thanks so much for taking the time to leave a review. Please do contact us by email and we'll arrange for a replacement title to be sent to you. We'll take this as good evidence of having judged your reading taste right!

Rated 5 out of 5 stars

Perfect match of books to recipient

This subscription was for my granddaughter so I asked her & she was extremely positive. 100% & she started reading each one as soon as it arrived. Has requested a 12 month subscription next as has her younger sister.

5 April 2024
Unprompted review
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Reply from The Willoughby Book Club

Thanks so much for the review! I am delighted to hear your granddaughter enjoyed her subscription, it is lovely and a great privilege to select books for young people

Rated 5 out of 5 stars

A really lovely gift

This was a really lovely gift to have received. The dopamine hit when unravelling each month’s new cookbook was amazing, and then tearing through the books to find my new favourite recipes became a monthly ritual. Would highly recommend.

5 April 2024
Unprompted review
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Reply from The Willoughby Book Club

Thanks so much for your lovely review! It was a pleasure to select books for you, and I'm delighted to think of all those new recipes being tried out each month!

Rated 5 out of 5 stars

On my third subscription

On my third subscription, Olivia who is choosing my books has been absolutely spot on, apart from one. She has chosen books in line with my given criteria, but ones I would have definitely not considered myself. Will certainly keep on with this service

3 November 2023
Unprompted review
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Reply from The Willoughby Book Club

Hi Jane,
Thanks so much for your lovely review! I'm so glad you've enjoyed your books. I'll pass on the feedback to Olivia too, she'll be delighted. It's a pleasure choosing books for you!

Rated 5 out of 5 stars

Well-curated and thoughtful

The most fantastic, exceptionally well-curated gift, totally appreciated by my 20+ son. Every month has been spot on!

3 June 2023
Unprompted review
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Reply from The Willoughby Book Club

Thanks so much for your review!
It's a total privilege to select books for our subscribers and I'm so delighted your son enjoyed his selections.

Rated 5 out of 5 stars

Extremely helpful

A friend gave me a gift voucher but I lost it in a house move. I recently rediscovered it and approached Willoughby's to see if I could still use it. They were extremely helpful and responsive. Fantastic service.

13 April 2023
Unprompted review
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Reply from The Willoughby Book Club

Thanks so much for your review! I hope you enjoy your books, and don't hesitate to get in touch if there is anything else we can do.

Rated 1 out of 5 stars

I received this subscription as a Xmas…ve

I received this subscription as a Xmas gift and was aware what it cost. I felt the books were of a poor quality both in content and the physical condition. I know also that the person who gave me the gift was very unhappy with the value for money. The cost of the books was only just over 50% of the cost of the package.

6 March 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I've just renewed my annual bespoke subscription and hope to continue doing it for years to come - the past year I've received some excellent books, including ones I wouldn't have ever picked on my own (which ended up being some of my favourites).

I think there was only one book I couldn't get into - which is impressive, considering how picky I can be, and knowing that there's no followup after each book to leave comments so the company is choosing books blindly based on a questionnaire you do when first signing up.

9 January 2023
Unprompted review
Rated 5 out of 5 stars

Two lovely bundles of books!

I have just received two boxes of books: a crime bundle and a fiction bundle. They have arrived quickly and have been carefully and beautifully packaged. These are perfect gifts for two sets of book loving people. Thank you so much!

23 November 2022
Unprompted review
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Reply from The Willoughby Book Club

Thanks so much for taking the time to leave us a review, and thank you for your order! I hope your giftees love them, we're wishing them many happy hours of reading.

Rated 5 out of 5 stars

Wonderful Willoughby!

I have bought several subscriptions over the past few years for my great-grandchildren's birthday and christmas presents. They have been wonderfully successful and I shall continue to give them subscriptions in the future. I shall also buy Willoughby subscriptions for other Christmas gifts. I can't think of anything better way to give presents that go on and on. PATRICIA ISAACS

7 September 2022
Unprompted review
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Reply from The Willoughby Book Club

Hi Patricia,
Thank you so much for your lovely words!
I'm so pleased that the subscriptions have been well received, it's been a pleasure for us to select books for your great-grandchildren. Thank you so much for shopping with us.

Rated 2 out of 5 stars

I am sad to leave a 2 star review but…

I am sad to leave a 2 star review but the person who received the books has only read 1 out of the 6 sent. The books were received in timely fashion, with good comms to let us know when they were on their way. Each book was beautifully presented and pristine. But the person who received them said they started each book but didn't enjoy them at all. Only finished one so it ended up being a waste of money.

5 August 2022
Unprompted review
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Reply from The Willoughby Book Club

Hi, I am so sorry to hear that your gift recipient didn't enjoy their books. We encourage subscribers to get in touch at any point during their subscription so we can adjust their reading preferences and change the type of books we send- we want all readers to enjoy their books and we're always happy to send replacement titles.

Rated 5 out of 5 stars

Our foster children have been receiving…

Our foster children have been receiving books each month, from school and ourselves. The book club have sent new books out straight away when I have called to explain some books are to difficult for our children because of their disabilities. The service is brilliant and the children look forward to them arriving and have co-ordinated them to come together, regardless them being from us or their different school. Thank you looking towards more new books arriving.

5 August 2022
Unprompted review
The Willoughby Book Club logo

Reply from The Willoughby Book Club

Thanks so much for your lovely words!
I'm so happy to hear that your foster children are enjoying their books, we love selecting them!

Rated 5 out of 5 stars

What a gift!

I have loved receiving a book every month. I had my subscription as a gift, and as my first has come to close I have received a another as a gift. I have received a great range of books based on the answers I gave when setting up the subscription, not all are books l would have even looked at had I gone to a shop to buy them. My daughter has just started a children's 3 month subscription and is already well into her first book.
I am so pleased someone thought this would be a good gift as the were correct.

5 August 2022
Unprompted review
The Willoughby Book Club logo

Reply from The Willoughby Book Club

Thanks so much for your lovely review! I'm so glad you enjoyed your gift, we love selecting the books we send, so it's fantastic to hear they've been enjoyed.

Rated 5 out of 5 stars

Very happy to give a five star review

It is a pleasure to give a five star review. My subscription was a gift from my family and it was like having a present from them every few weeks. Each book I have truly enjoyed, some more than others, but they were obviously carefully curated to match my very fussy reading interests and I appreciate that. Like some others, I was rather surprised to see the prices appear when I first logged in, but even so I do not know what my family paid. And they know it was worth it anyway. Many thanks

11 July 2022
Unprompted review
The Willoughby Book Club logo

Reply from The Willoughby Book Club

Thank you so much for your kind words and helpful feedback. I'm so pleased we sent some titles you really enjoyed.
I'm working on removing the redemption prices at the moment, it's really useful to hear this from you.

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