TeaTime Bookshop Reviews 970

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the books, often noting their excellent condition and the thoughtful selection that introduces them to new authors and genres they wouldn't typically choose. Many appreciate the subscription service as a whole, finding it to be a delightful monthly treat that feels personalized and well-curated, making it an ideal gift for avid readers. The inclusion of extra items like tea, biscuits, bookmarks, and postcards significantly enhances the overall experience, adding a special touch to each delivery. However, some customers also noted inconsistencies with delivery dates and issues where parcels were left without confirmation or arrived damaged. There were also occasional concerns about the relevance of book selections to chosen genres or the condition of pre-loved books, with some receiving dirty or inappropriate titles. A few people experienced problems with automatic subscription renewals and administrative errors regarding gift messages or additional items.

What people talk about most

Product

Customers had positive experiences with product, often praising the top quality of the books and the... See more

Subscription

Clients share positive opinions on subscription, often highlighting it as a great gift idea for friends and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the high quality of the books, even... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many praising super fast and on-time... See more

Order

Consumers find order experiences to be ambiguous, with some expressing satisfaction and repeat purchases,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great idea as gifts for those difficult people! Categories are varied but choose with care or you could end up with unsuitable quick airport buys. Can recommend the Politics,Sciences and Insights ca... See more

Rated 4 out of 5 stars

Arrived on time and the app is very useful as you know exactly where the driver is and when he will arrive. The book was in very good condition and enjoyed the tea flavours and biscuits I received w... See more

Company replied

Rated 4 out of 5 stars

I received two orders, the first one wasn't my type of thing and I couldn't get into it. The second I'm enjoying. However I've cancelled my subscription because they've removed the preloved option. Wh... See more

Rated 5 out of 5 stars

Originally we purchased a year’s subscription as a birthday present for our English teacher daughter-in-law. She enjoyed the books which were of a wide mi. and her little daughter always looked forwar... See more


Company details

  1. Book Store
  2. Childrens Book Store
  3. Used Book Store

Written by the company

Established in 2019 headed up by a small team of book lover's with extensive ecommerce experience, we are now one of the UK's leading online book subscription services.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

970 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

Excellent service. Great book choices and tea and biscuits to boot!

25 May 2026
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Thanks so much for the great review!

Rated 5 out of 5 stars

Ace reading experience

Super fast delivery, the books are always top quality and the tea & buscuits make it a top treat to look forward to.

2 May 2026
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Thanks so much for the great review!

Rated 5 out of 5 stars

Birthday gift that kept on giving

I gifted a 3 month subscription to a good friend for her birthday. Delivery has always been on time. Parcels have been left safely at her home. The book choices have pleased her and the tea and biscuits just made the parcel that little bit more special. This is my second purchase and would definitely use again.

9 March 2026
Unprompted review
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Reply from TeaTime Bookshop

Thank you so much for the great review! I am so pleased the subscriptions have been enjoyed!

Rated 5 out of 5 stars

What a lovely club

What a lovely club, I cant wait for each book to arrive as I know I wont have read them and of course the hot chocolate and biscuits. Another lovely touch is the book mark and postcard
I wish I'd discovered it earlier!

24 April 2026
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Thank you for the fabulous review! I am so pleased you are enjoying your subscription!
Happy Reading!

Rated 5 out of 5 stars

Wife = Reader = Great Collections

This was a gift for my wife, who runs a blog called "Always with a Book." She reads +/- 300 books a year and receives ~ 300-400 a year from publishers as an influencer. We've received 4 months of books on the annual subscription from TTBS, and none are duplicates to what she has gotten, she's reading them all (or planning to - they are in queue) and happy with it all. Very well curated and thought out. A++++++++++++++++++++++++++ highly recommended.

19 April 2026
Unprompted review
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Reply from TeaTime Bookshop

Thanks for the great review! I'm so pleased the books are being enjoyed!
The blog sounds great!! Happy Reading!

Rated 2 out of 5 stars

Disappointed

I love the idea of the company and applaud their success, but I'm currently in month 5 of a 'Historical fiction' subscription with them and it would be better if the named it "historical fantasy." I was expecting books similar to Ken Follett or Robert Seethaler, but am getting stuff closer to A Song of Ice and Fire, or Tolkein. The wine has always been nice though.

Final thought is that they've just sent the same novel for a second time, so five months, five bottles of wine, but four novels.

If someone could get in touch on how I can request for a change of subscription that would be great, but I can't figure out how to do it on their site. Cheers.

14 April 2026
Unprompted review
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Reply from TeaTime Bookshop

Thank you for your review, I am sorry you have had these issues. If you have recieved a duplicate book we will always send a replacement title for you without you having to return the book to make it a stress free as possible for you.

You can get in touch by emailing us at sales@teatimebookshop.co.uk
please have your subscription number, order number or the email address used for the subscription and someone will be able to help you.

Rated 5 out of 5 stars

I bought this for my daughter and she…

I bought this for my daughter and she absolutely loves getting them every month. She is in the process of moving and changing the address where the books would be delivered was so simple.

17 April 2026
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Thanks for the great review! I'm so pleased the books are being enjoyed! Happy Reading!

Rated 5 out of 5 stars

Bought a subscription as a gift

Bought a subscription as a gift. The package was delivered to the wrong address. Yodel were rubbish. So contacted these who don’t hesitate to get another package sent straight out. Someone handed it to us luckily so they didn’t need to but that’s the sort of customer service I expect if I want to keep using a company

19 March 2026
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Thanks for the great review! I hope the books are being enjoyed!

Rated 2 out of 5 stars

Great idea but should be some quality control...

I love the idea of sending interesting old books to a friend but unfortunately, having received 3 of 12 books she has complained that 2 of the books have been very dirty - one had a viscous substance on the cover and another a patina of dirt ingrained into the cover. Nobody minds the antiquated charm of an old book - yellowed pages and the odd rip but why are you sending out books unchecked and dirty? She was thrilled by the first book and now wary of opening the others

3 April 2026
Unprompted review
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Reply from TeaTime Bookshop

I am sorry you have had these issues, please get in touch with our team via email who will do their best to help you.

Rated 5 out of 5 stars

Great pick of books

Great pick of books. Biscuits are perhaps a bit pedestrian (but not enough to downgrade score). Well packaged. Highly recommended. Look forward to each delivery.

28 March 2026
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Thank you for the great review. Happy Reading!

Rated 5 out of 5 stars

Really pleased, lovely surprise!

Had the box as a gift initially and loved it, nice to have a surprise and a cozy treat arrive in the post. Recently then ordered a box as a gift for a friend, who told me they loved it too. I had put the wrong delivery address by accident but customer service sorted it within 24 hours so the parcel arrived to the right place and on time. Really pleased!

26 February 2026
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Thanks for the great review :)

Rated 5 out of 5 stars

Perfect gift

Got this for my MiL and it's amazing. Perfect gift.

15 February 2026
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Thank you for the great review! So pleased the gift was enjoyed!
Happy Reading!

Rated 1 out of 5 stars

Absolutely awful service/product - no delivery

Absolutely awful service/product - I subscribed to a 3 month book subscription for a present.
We have only received one of the three deliveries started in January. I have emailed & had no response.
AND then was sent a 'rate us' email, stating we have received our orders, which we haven't!!

A very disappointing experience, I hope this gets sorted ASAP, cannot just take money and not provide a product!!

2 March 2026
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Hi Donna,
I am really sorry to hear you have had these issues. Please contact us via phone or through the contact form on our website and our team will help this issue get resolved.
Kind regards,
Amy
Teatime Bookshop

Rated 5 out of 5 stars

Great value, great book box

Great value and great for getting to read things you might not usually pick up, to discover great new reads. Snack and drink along with the book, bookmark and post card is great value for subscription price. I look forward to receiving my box every month, highly recommend

28 February 2026
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Thanks for the great review! Happy Reading!

Rated 4 out of 5 stars

Something to look forward to

I love receiving a new book every month and the little extras in the package make it extra special. I have even subscribed as a birthday gift for someone, as you can make it quite personal.
Spot on with genre choices.
I would give 5 stars but one parcel arrived with a damaged, tatty book and they wouldn’t exchange it as it was still readable. Not good if this had been part of the gift subscription.

16 February 2026
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

I'm so pleased the subscription has been enjoyed, thanks for ordering with us!

Rated 5 out of 5 stars

Great customer service

Great customer service, had a few issues that TeaTime Bookshop went the extra mile to rectify. My wife looks foward to receiving her books every month along with a hot chocolate drink.

12 February 2026
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

We are so pleased you've had a great experience! Thanks for the great review!

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