TeaTime Bookshop Reviews 

984
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers had a great experience with this company. Customers truly love the thoughtful selection of books, explaining that these monthly deliveries consistently bring fascinating reads alongside delicious treats like hot chocolate, tea, and fresh biscuits. Many consumers frequently mention that the attractive packages always arrive in very good condition and make wonderful, highly personalized gifts for their friends and family members. However, some reviewers were not happy with automatic subscription renewals catching them unawares and dealing with occasional frustrating delivery delays. A few other people also felt that certain book choices did not match their expected literary genres, while others occasionally received items with damaged covers.

What people talk about most

Product

Consumers find product to be positive, highlighting high-quality books and delightful treats like tea and... See more

Subscription

Customers had ambiguous experiences with subscription services, expressing a mix of delight and frustration.... See more

Quality

Clients share positive opinions on quality, noting that books are generally in very good condition and... See more

Delivery service

Reviewers express mixed feelings regarding the delivery service. While some consumers report super fast,... See more

Order

Users describe ambiguous interactions with order experiences, featuring a mix of highly satisfied and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received two orders, the first one wasn't my type of thing and I couldn't get into it. The second I'm enjoying. However I've cancelled my subscription because they've removed the preloved option. Wh... See more

Rated 4 out of 5 stars

Great idea as gifts for those difficult people! Categories are varied but choose with care or you could end up with unsuitable quick airport buys. Can recommend the Politics,Sciences and Insights ca... See more

Rated 4 out of 5 stars

Arrived on time and the app is very useful as you know exactly where the driver is and when he will arrive. The book was in very good condition and enjoyed the tea flavours and biscuits I received w... See more

Company replied

Rated 5 out of 5 stars

Originally we purchased a year’s subscription as a birthday present for our English teacher daughter-in-law. She enjoyed the books which were of a wide mi. and her little daughter always looked forwar... See more


Company details

  1. Book Store
  2. Childrens Book Store
  3. Used Book Store

Written by the company

Established in 2019 headed up by a small team of book lover's with extensive ecommerce experience, we are now one of the UK's leading online book subscription services.


Contact info

4.1

Great

TrustScore 4 out of 5

984 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(984)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Unexpected!!!

Was fantastic for the first few months then the price was increased significantly which I wasn’t expecting so will sadly have to cancel soon as can buy books for this price easily!!!!
Unexpected!!!!

20 October 2025
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Hi Sally,

We emailed all our customers in early October outlining some changes to our subscriptions, including all pre-loved subscriptions being updated to new subscriptions and some price increases we have had to make due to increasing costs. Each box comes with brilliant book, tasty treats, cosy hot drinks, a bookmark and literary postcard hand designed by our team.
We hope you would like to come to us again.

Kind regards,

The Teatime Bookshop team

Rated 1 out of 5 stars

Amazing until it wasn't

I loved this subscription for my gran! It was perfect. When she passed I had a few months left so wanted to change the address on the subscription. Couldn't do it on my account so I contacted through the website and they cancelled my account with no refund for remaining months. I emailed to ask why and had no reply. Very disappointed with customer service and lack of communication on their end.

1 October 2025
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

Hi Louise,

We are so sorry to hear you have had a bad experience, this is something we would like to help you resolve.
Please get in touch with us at sales@teatimebookshop.co.uk and we can get this sorted for you.

Kind regards,

The Teatime Bookshop Team

Rated 4 out of 5 stars

Interesting package

I like the package and book, the only thing is that I was thinking they are going to choose a world-wide best seller book, but it was a UK based best seller, but again, I am happy with it.

6 October 2025
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

We are so pleased you are happy with your order. Happy Reading!

Rated 5 out of 5 stars

Excellent in everything

Excellent in content, delivery and customer service. Thank you

24 October 2025
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

That's great, we are so pleased you loved your order. Happy Reading!

Rated 5 out of 5 stars

Excellent customer service

I was a bit hesitant about this service because of a few reviews about their customer service, but I must say my doubts have been erased. I took the ‘surprise me’ subscription with coffee & 2 books and have received two deliveries so far. The books are of great quality, the coffee I’ve received is of great variety, as are the biscuits. They are of course not the highest quality, but for this low of a price that’s logical in my opinion. The packaging is also very sturdy, which is necessary as I live overseas.

So far, I’ve had to reach out to customer services twice and I have been serviced perfectly. They answered quickly and fixed my issues for me almost immediately. One time was to change my shipment date and the other one was about my shipment tracker being the same for the second shipment as it was for the first so I couldn’t track it. My date got moved up from the end of the month to the beginning of the month and they sorted out the tracking system.

I truly recommend this service! I’ve always been a bit more on the careful side with book subscriptions, but this one is worth the money!

24 October 2025
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

We are so pleased you have loved your subscription! Happy Reading!

Rated 5 out of 5 stars

Ordered the surprise 2 book box

Ordered the surprise 2 book box
Arrived in fab order.
Interesting books I haven’t already got and authors I haven’t read before
Thank you for a fab service as always x

12 October 2025
Unprompted review
Rated 4 out of 5 stars

Not pleased preloved option was scrapped

I received two orders, the first one wasn't my type of thing and I couldn't get into it. The second I'm enjoying. However I've cancelled my subscription because they've removed the preloved option. Why not just put the price up by £1 instead? Recycling items is good for the environment, we don't need more and more new things! Please bring back this option. You could even leave out the tea and biscuits to save money. Different bookmarks would be nice. I collect them, so a different pattern each month would be a great idea.

6 October 2025
Unprompted review
Rated 3 out of 5 stars

The box isn’t as good as it used to be…

The box isn’t as good as it used to be but the book was a hardback whereas I used to get paperback. I was also told I’d get a free tote bag with my order but that never came. I did email but got no reply

3 October 2025
Unprompted review
Rated 4 out of 5 stars

This was purchased as a gift for my…

This was purchased as a gift for my sister. You take a risk when choosing a category and I went with bestsellers. She got a ‘beach read’ for her first book which isn’t really her but hopefully she’ll read it and it enjoy it more than she thinks! The caramel coffee and biscuits looked nice. I wanted to stop the subscription after 3 months but there was only the option to pause it, even when I contacted Customer Services, which is a little frustrating. A nice idea which, with a couple of tweaks could be great. I hope it’s a meatier bestseller next month :)

18 September 2025
Unprompted review
Rated 5 out of 5 stars

A surprise every month

I really look forward to receiving my box to see what book is inside. Books so far have been in really good condition and an enjoyable read. Bookmark Biscuits and hot chocolate come with it. What’s not to love. It’s a little gift to myself each month

28 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I’ve had a while now and really highly rate them the choice of books are always so good and although not always ones I would of picked myself I am so glad I got them as they have widened the range of books I read and authors x

16 September 2025
Unprompted review
Rated 4 out of 5 stars

Great idea as gifts for those difficult people

Great idea as gifts for those difficult people!
Categories are varied but choose with care or you could end up with unsuitable quick airport buys. Can recommend the Politics,Sciences and Insights category.
Annoyingly the subscriptions automatically renew and can catch you out, but fortunately the customer service is excellent and ready to sort out any problems....thank you, Amy!

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company, Amazing service

Amazing customer service. Responded to my inquiry quickly and were incredibly helpful.
The books are high quality and the drink and biscuits are good brands.
Would 100% recommend to anyone looking for a mystery box.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

So good we did it twice!

Originally we purchased a year’s subscription as a birthday present for our English teacher daughter-in-law. She enjoyed the books which were of a wide mi. and her little daughter always looked forward to the biscuits! The gift was so well received that we decided to do the same for a further year. Company was always easy to contact over things such as address change etc.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

3 month subscription gift

I purchased a 3 month subscription as a gift, for a friend that devours books. Best gift ever, she loved every pick that was sent and it was a wonderful recurring treat too.
After completing the order i found it was actually a recurring subscription and emailed for help. Problem was immediately solved. Highly recommend.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service, quick delivery.

I have not had the chance to read the books yet, but they look very fun and very much my style. The package arrived very quickly, and neatly packed. The snacks and hot cocoa were great together. 10/10, would order again!

11 September 2025
Unprompted review

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