The Will Guys  Reviews 

204
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, making complex processes easy to understand and navigate. Many people highlight the excellent service, noting how it transforms potentially daunting tasks into a simple, efficient, and stress-free experience from start to finish. Reviewers appreciate the seamless and professional user experience, often describing the process as clear, efficient, and highly reassuring. Customers also value the personalized approach, feeling understood and well-supported, with staff taking the time to explain everything clearly and patiently. This comprehensive support ensures peace of mind and confidence in the arrangements made.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service, consistently describing it as professional, efficient, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting how easy and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hollie was great, explained everything fully and enabled us to ask questions as we went along. She understood what we needed and put this into a draft will for us to ready before agreeing the final... See more

Rated 5 out of 5 stars

Just wanted to give a recommendation for anyone wanting to organise their will or lasting power of attorney. My husband and I have just used The Will Guys which is through NCC and heavily discounted w... See more

Rated 5 out of 5 stars

Great service from Vicky Gray. She explained everything to us so that we could make informed choices. No pressure or hard sell - just information that we could consider to tailor our will. We are no... See more

Rated 5 out of 5 stars

Hollie couldn’t have been more helpful - we sorted wills, Power of attorney and also Trusts for our eventual estate - a brilliant service from start to finish. Everything was explained in plain Englis... See more


Company details

  1. Legal Services

Written by the company

We were inspired to start The Will Guys when we spotted a gap in the market for a plain and simple Will Writing service – without all of the jargon! With a combined thirty years of experience, The Will Guys are experts at producing Wills tailored to your individual needs and circumstances for a market-leading price. Our recent accolades include Will Writers of the Year 2020, and the Number One spot for Will Writing services in the North East! We also provide help with Trusts, Long Term Care Planning, Lasting Powers of Attorney, Estate Planning and Secure Storage – so that all of the support you need is in one place. Our dedicated team always provides a professional, comprehensive service, to ensure that you have all of the information that you need with no fuss, in plain English!


Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(204)

26 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would recommend 100% to anyone

Jenn was amazing through a work promo that our company ran and has even been on hand since as literally nothing is too much for them! Easy to communicate with, insightful and made the whole process seamless. Would, and have, recommend to anyone....thank you again!

1 June 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Will Writing Experience

Fantastic professional experience when making our first wills. We were, quite frankly, clueless yet we were made to feel incredibly comfortable about what is, in all honesty, a tricky subject and were offered great advice and explanations. We were so impressed with their service I told my family and my sister also used them. I am now comfortable that our wills correctly reflect our wishes and will protect our children to the best of our ability should the worst happen! I honestly would not hesitate to recommend.

15 March 2023
Unprompted review
Rated 5 out of 5 stars

Will writing

Darren Williams wrote my Will with me during the covid pandemic. This was a time of huge stress and anxiety for all, however due to his compassionate professionalism the whole experience was amazing. He did exactly as we discussed in a very timely manner. I have recommended him and this company to family, friends and colleagues and will continue to do so. First class service all the way.

13 May 2022
Unprompted review
Rated 5 out of 5 stars

Our experience with The Will Guys has…

Our experience with The Will Guys has been brilliant! We were immediately put at ease when Jenn visited us, kind yet professional at all times. Our many questions were answered immediately without judgement and explained thoroughly. Arranging your will can be a quite daunting but I can truly say with The Will Guys we had nothing at all to worry about...don't put it off, Thank you..!

17 March 2023
Unprompted review
Rated 5 out of 5 stars

First class bespoke advice

I have over the years, sought advice and the services of ‘The Will Guys’
From my initial meeting with Darren in my home, I was treated with courtesy and respect in what was a very delicate matter. To say I was put at ease is an understatement, I was given concise clear first class advice, (most of which I hadn’t thought of myself.) Everything was explained fully and paperwork sent out promptly, so my mind was put at ease as quickly as possible.
I have dealt Darren,Lisa Amelia & Zak now for various business and would not go anywhere else for any financial advice. I have gone on to recommend The Will Guys to my family and many friends and I’m happy to say they’ve also, ALL been impressed with the bespoke professional service they’ve received.

2 February 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding 5 Stars

Cannot fault this company whats so ever.. From start to finish my needs were listened too and a plan that wad appropriate to me put together. The after care was fantastic and I know that of my circumstances change they will support me to amend my plan of needed. 5 Stars...

12 May 2023
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, easy and explained thoroughly. Would definitely advise friends and family to use this service.

11 August 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Doing a Will was a daunting prospect for me and my partner. Jenn Wilson made us feel so much at ease and explained every single aspect of the process.
Cannot thank her enough for her help. We now have nothing our Wills in place.
Excellent service and lovely people

1 September 2022
Unprompted review
Rated 5 out of 5 stars

Excellent 5 star service

Excellent 5 star service . The knowledge of the staff is amazing and made everything easy for me to understand . When I took poorly everything kicked in so I could concentrate on getting better to this I couldn’t be more thankful for . I trust them implicitly thanks to Darren and his amazing team 😊

12 August 2022
Unprompted review
Rated 5 out of 5 stars

First Class service

We decided that we wanted to plan for our future and decided to contact The Will Guys for advice. The service was excellent with good honest knowledge and advice. Feel so much better knowing everything is now in place.
Highly recommended. Thank you

18 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent friendly personal service

If you want a completely personal non intrusive friendly service the please choose The Will Guys , I had our family will completed without any hassle or pushy sales tactics , they offer a free service to a wide range of employments with a small charge to add additional service like adding on a partner to the will. You really feel the connection to the adviser something that I much prefer when dealing with financial affairs, you really wont be disappointed.

1 April 2023
Unprompted review
Rated 5 out of 5 stars

Michelle gave me first class service

Michelle gave me first class service, and couldn’t have been more helpful in all the specific questions that I had, going above, and beyond to make sure that I was comfortable, and that everything was in place that needed to be. Thanks so much Michelle.

25 July 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant!

I can't say enough good things about the will guys. Nicole helped my husband and I sort out the best way forward for our blended family. She made complex issues easy to understand and supported us every step of the way. Highly recommend!

26 May 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Both me & my husband had wills written through the will guys, the whole process was very straight forward thanks to Nicole, also very affordable. Highly recommend.

16 August 2022
Unprompted review
Rated 5 out of 5 stars

Great service, thanks

Michelle was fantastic in sorting out my will and talking through the best way to meet my needs. Everything was done as described and in a timely manner, and the communication was excellent. Definitely recommend.

30 May 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

If you want to have things sorted for your loved ones look no further than The Will Guys. We couldn't have been happier with the service we were given. Nicole explained everything to us and the whole process was so smooth. Thank you so much

3 April 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look