The Will Guys  Reviews 

204
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, making complex processes easy to understand and navigate. Many people highlight the excellent service, noting how it transforms potentially daunting tasks into a simple, efficient, and stress-free experience from start to finish. Reviewers appreciate the seamless and professional user experience, often describing the process as clear, efficient, and highly reassuring. Customers also value the personalized approach, feeling understood and well-supported, with staff taking the time to explain everything clearly and patiently. This comprehensive support ensures peace of mind and confidence in the arrangements made.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service, consistently describing it as professional, efficient, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting how easy and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hollie was great, explained everything fully and enabled us to ask questions as we went along. She understood what we needed and put this into a draft will for us to ready before agreeing the final... See more

Rated 5 out of 5 stars

Just wanted to give a recommendation for anyone wanting to organise their will or lasting power of attorney. My husband and I have just used The Will Guys which is through NCC and heavily discounted w... See more

Rated 5 out of 5 stars

Great service from Vicky Gray. She explained everything to us so that we could make informed choices. No pressure or hard sell - just information that we could consider to tailor our will. We are no... See more

Rated 5 out of 5 stars

Hollie couldn’t have been more helpful - we sorted wills, Power of attorney and also Trusts for our eventual estate - a brilliant service from start to finish. Everything was explained in plain Englis... See more


Company details

  1. Legal Services

Written by the company

We were inspired to start The Will Guys when we spotted a gap in the market for a plain and simple Will Writing service – without all of the jargon! With a combined thirty years of experience, The Will Guys are experts at producing Wills tailored to your individual needs and circumstances for a market-leading price. Our recent accolades include Will Writers of the Year 2020, and the Number One spot for Will Writing services in the North East! We also provide help with Trusts, Long Term Care Planning, Lasting Powers of Attorney, Estate Planning and Secure Storage – so that all of the support you need is in one place. Our dedicated team always provides a professional, comprehensive service, to ensure that you have all of the information that you need with no fuss, in plain English!


Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(204)

26 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service from Jenn and The Will…

Amazing service from Jenn and The Will Guys.
From beginning to end they were there to keep us right with such an important thing in life.
All in the comfort of own home too.
Keep up the great work *****

16 January 2023
Unprompted review
Rated 5 out of 5 stars

Great and caring people

Great and caring people. They have been around our entire company Lookers Plc and everyone was thrilled with the service.
They have been round over 3000 people within our company and great reviews from whole company. Also did my personal will, so caring and thoughtful ❤️❤️

12 May 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. The Will Guys helped us set up trusts to ensure what we want to happen will happen when the time comes. Honest and valuable information from a very friendly and happy team

1 November 2022
Unprompted review
Rated 5 out of 5 stars

We wouldn’t hesitate in recommending them

We have worked with Darren, Kirk and the team at The Will Guys since we bought our first house over 5 years ago. They were there to hold our hands through the process and subsequently supported us with a will.
Nothing is ever a bother, ensuring we get the best price suitable to us when renewing our mortgage terms. An honest, reliable company you can count on. We wouldn’t hesitate in recommending them!

12 May 2023
Unprompted review
Rated 5 out of 5 stars

Mike was great

Mike was great. He was very helpful and informative, I felt comfortable and at ease and really happy with the end result.

Thank you Mike.

I would highly recommend The Will Guys (5*)!!

30 March 2023
Unprompted review
Rated 5 out of 5 stars

The Will guys were friendly

The Will guys were friendly, helpful and made the whole process stress free. Reasonably priced for their services. I would highly recommend to anyone. Thank you!

3 April 2023
Unprompted review
Rated 5 out of 5 stars

The Will Guys - excellent service

We had our wills done by the lovely Jenn from the Will Guys. She was professional, friendly and very knowledgeable. So much so that I recommended their service to my parents in law, my sister in law and a few of my friends, all of whom had a great experience too.

5 June 2022
Unprompted review
Rated 5 out of 5 stars

Wills

Had our wills done via Darren and everything was explained specifically.

We had family members go on and also use Darren for their wills.

Would not use anyone else and would definitely recommend.

12 May 2022
Unprompted review
Rated 5 out of 5 stars

The Will Guys certainly know there…

The Will Guys certainly know there stuff.

I was quite confused speaking to another Will writers and walked away feeling disappointed.

But upon meeting with the Will Guys and talking through what I wanted. It was a new experience and I left feeling very happy that no stone had been left unturned.

18 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company and a fantastic service

I can’t fault the will guys would highly recommend them I was totally clueless about wills but Stacey who was dealing with it explained everything clearly and kept me updated on the progress I’m so pleased to now have my and my wives will in place it gives you peace of mind

12 June 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic advice, definitely recommend

Jenn has been fantastic throughout the process. She has answered all our questions no matter how stupid they were. She communicated so well with us and gave us great advice. We were well informed and are more than happy with the service provided and would definitely recommend them to everyone

28 April 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service and will under the…

Brilliant service and will under the nhs workers scheme. Have since used their related financial services for life insurance and mortgage brokering too. Zero complaints and will be using them going forward for anything they offer!

1 February 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look