Accord Legal Services Reviews 265

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional yet friendly approach. Many people highlight the exceptional service received, noting that explanations were clear and easy to understand, making complex processes feel straightforward. Reviewers frequently mention feeling at ease and well-informed, appreciating the personalized attention and the absence of pressure during their interactions. The overall user experience is described as smooth and efficient, with many expressing peace of mind after using the service. However, some customers also noted issues with communication, specifically mentioning unfulfilled promises and a lack of follow-through on arrangements. A few other people also felt that written correspondence could be rude in tone.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise staff members for being... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick, convenient,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and clear... See more

User experience

Customers had positive experiences with user experience. Reviewers consistently highlight that the process... See more

Customer communications

Reviewers highlight positive aspects of contact. Many customers found the staff to be friendly, approachable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've just arranged our estate plan with Accord and are extremely happy with the service we received. Julie Booth talked us through everything in great detail. As we haven't done this before, Julie w... See more

Rated 5 out of 5 stars

Julie (Booth), my representative, was extremely helpful. She answered every question knowledgeably and confirmed everything, even when I felt I was asking the same question again! I felt as though I... See more

Rated 5 out of 5 stars

My wife and I have just set up a Will with Accord Legal Services, having dealt with an absolutely lovely lady named Sarah Danbury! Sarah was amazing from start to finish, friendly, chatty, efficent an... See more

Rated 5 out of 5 stars

We arranged to get our wills done as this firm offered a free service for nhs workers, Sarah Danbury contacted us to arrange an appointment. Sarah is very knowledgeable puts no pressure on you and giv... See more


Company details

  1. Estate Planning Attorney

Information provided by various external sources

Accord Legal Services offer a friendly, affordable and straightforward approach to future planning and Will writing. Protect those you love today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

265 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Sarah Danbury was extremely polite

Sarah Danbury was extremely polite, helpful, informative, and patient throughout the entire process of writing our Will. She made my wife and I feel completely at ease, encouraged us to ask questions without hesitation, and ensured we fully understood every step. We really appreciated her professionalism and support.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Friendly

Relaxed, but detailed, discussion about what I wanted, my questions were all answered in full, in a way I understood. No upsell attempts and when I'm ready to update my will I'll be definitely be back. Friendly and professional staff with a human touch. I'll be recommending Julie Booth to my colleagues.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service…

We've just arranged our estate plan with Accord and are extremely happy with the service we received. Julie Booth talked us through everything in great detail. As we haven't done this before, Julie was friendly and very patient and explained everything in layman's terms. There was no pressure and Julie has put our minds at rest. We would definitely recommend her. Thank you Julie

7 May 2026
Unprompted review
Rated 5 out of 5 stars

All in all and excellent service

From initial telephone consultation to sorting the will, Julie Booth saw us through the process seamlessly. There was no pressure to purchase extras, obviously mentioned but not felt obliged. All in all an excellent service.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick, simple and great service

Just completed my Will with Sarah Danbury from Accord Legal Services. Sarah has been extremely flexible and patient with me during this process and nothing has been too much trouble. She has taken the time to explain everything in detail, more than once, in order for me to make an informed decision as to the best products for me. We finally got there, so thank you Sarah.
Such a quick and convenient service

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Extremely professional service

I have had my will prepared this morning and was extremely impressed with the service by my solicitor Julie Booth. Julie was professional, kind, and understanding throughout the entire process. She explained everything clearly, made me feel at ease, and ensured my wishes were fully reflected. I would highly recommend her to anyone looking for a supportive and reliable solicitor.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

I am one of those people who has never made a Will. Lucky for me Sarah Danbury was my representative. Sarah was professional, friendly, helpful, nothing was too much trouble and she explained Everything thoroughly. I did not feel like I was asking silly questions. I would highly recommended.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Great will advice

Sarah Danbury was very knowledgeable and gave great advice based on my circumstances. It was an appointment made at a really convenient time for me (6pm on a Friday) so it didn’t interfere with other commitments. I would highly recommend Sarah.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury was excellent

Sarah Danbury was excellent. She was personable, knowledgeable and efficient and we set up my Will together and she left me feeling lighter in the knowledge that it’s sorted. Recommended highly and will be passing her details to my parents

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Will and power of attorney

We were offered to set up a Will and power of attorney with Accord Legal Services and we were contacted by Sarah Danbury. Sarah was amazing from start to finish, super friendly and chatty, putting us at ease and explaining everything to us. Sarah was so helpful and we got exacty what we wanted. I would highly recommend Sarah’s services to anyone, a massive 10/10 from us, Thank you so much Sarah 😊

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Change of will

We spoke with Sarah Danbury with regards to amending our “basic” will. After speaking with Sarah who gave us lots of information and advice, we swapped our “basic” will to the Tax Efficient Trust will which is will
give us more peace of mind and that our son will be looked after.
Sarah was very kind, full of information, was not pushy with selling products, and answered our questions.
Would definitely recommend.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

What made my experience great was SARAH…

What made my experience great was SARAH DANBURY. she is a true professional and knows how to talk to people. She made me totally at ease, and something I've been dreading made very straight forward, Sarah is a credit to your company. Thank you Sarah.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Carol was brilliant…

Carol was brilliant. She covered everything making it easy to understand. She went over a lot of things that hadn’t been taken into consideration when I completed my last will. I was not hurried or pressured and she quickly understood my family dynamic and what I needed to achieve with my will amendment that wasn’t straightforward. Thanks so much.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service!

I recently used this will writing service and worked directly with Sarah Danbury, who was very knowledgeable and professional. She explained everything clearly, making what can often be a complicated and sensitive process feel straightforward and manageable.

She was patient when answering questions and took the time to understand my personal circumstances. Communication was prompt and efficient throughout, which gave me confidence in the service.

Overall, I found the experience to be smooth and reassuring. I would recommend Sarah to anyone looking for clear guidance and a professional approach to will writing.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Very supportive

We were supported by Julie Booth to make a will, she listened to what we wanted and gave us information about other relevant options. We felt very supported through the process.

24 March 2026
Unprompted review

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