I have been using this very professional courteous service for many years now. This vault is run very efficiently and I am always met by very friendly staff whenever I visit. If you have precious or... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an excellent experience with Reading Vaults. Their service truly stands out, especially when it comes to security. The facility is equipped with what I believe is one of the best and most ad... See more
Company replied
Alex provided an exemplary service from the initial telephone enquiry to the completion of signing up. All questions were clearly answered and I was very impressed with the facilities and satisfied I... See more
Company replied
Both James and Mark were very professional, very courteous in assisting me to secure a safety deposit box for my items. The information and process was clear to follow, today and for any future visit... See more
Company replied
Company details
Written by the company
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of fifteen Safe Deposit Box facilities located in Dublin, West Dublin, Cork, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading, Barcelona & Madrid. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2026.
Written by the company
Follow our socials & download our app
Click below!
Contact info
United Kingdom
- info@thevaultsgroup.com
- thevaultsgroup.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hassle free experience.
2 March 2026
Reply from The Vaults Group
Thank you for your 5-star review, Jay.
We appreciate your kind feedback and look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
This is a brilliant review. Thank you!
We're thrilled that you rate our service as 'outstanding' and glad to hear that staff are friendly. We hope to see you again soon.
Many thanks,
The Vaults Group.
Super helpful staff made the whole…
Super helpful staff made the whole process completely painless. Very professional.
26 February 2026
Reply from The Vaults Group
Thank you for your kind review!
We're pleased that you are happy with the service you receive. We appreciate your feedback.
Kind regards,
The Vaults Group.
Excellent service,more than happy.JW
27 February 2026
Unprompted review
Reply from The Vaults Group
Thanks John, for your 5-star review.
We're delighted that you are happy with our 'excellent service :)
We look forward to seeing you soon.
Many thanks,
The Vaults Group.
Easy to use
Easy to make appointment to visit. Friendly and helpful welcome right from security man on main door to greeting at reception at vault. No problems.
27 February 2026
Reply from The Vaults Group
This is a great review. Thank you, Chris.
We're pleased that you are happy with our appointments, service and our friendly, helpful staff. Thanks for your feedback.
Kind regards,
The Vaults Group.
Southampton appointment
Had our first transaction today in Southampton
Very professional and will definitely use them again
27 February 2026
Unprompted review
Reply from The Vaults Group
Thank you for your 5-star review, Janine.
We're pleased that you were happy with your experience at Southampton, and that you would use our service again in the future. This is great!
Kind regards,
The Vaults Group.
I have been a customer for a years few years…
I have been a customer for a few years now. SV is a discreet and unassuming building, if you know you know. Once in the security is top notch. As for the staff! Well what can I say? Except AMAZING. All of them. Today it was David James that took care of me and the Mrs. They are all friendly and take genuine interest in you.
I couldn't recommend SV enough.
25 February 2026
Reply from The Vaults Group
Thank you for your great review, Scott.
We are thrilled that David, James and the Team at Southampton deliver an amazing service. This is great feedback.
Thank you for your continued custom and recommendation, we really appreciate this and hope to see you again soon.
Many thanks,
The Vaults Group.
The team did well to help us
23 February 2026
Reply from The Vaults Group
Thank you for your 5-star review, Mr Soni.
We are pleased that our team did well in helping you. This is great to hear. We hope to see you soon.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Balvinder.
We appreciate your positive feedback, and we hope to see you soon.
Kind regards,
The Vaults Group.
Good, except.
Good as usual. Except I needed to use the lavatory, and though granted was told it is frowned on for security reasons. My bodily functions cannot be held sometimes. So I cannot confirm a promise, particularly as a long drive is necessary to visit. Apart from that. Thank you for the service you provide.
22 February 2026
Reply from The Vaults Group
Thank you for your review, M Ramson.
We appreciate your feedback on your recent experience.
I can understand your frustration, however due to our strict security protocol, Just like a bank or building Society, we do not have restroom facilities for customers. We are pleased on this occasion staff allowed this as a one off. We hope you understand as our security is paramount in keeping customers valuables safe and secure.
Kind regards,
The Vaults Group.
Safe and Secure.
Both James and Mark were very professional, very courteous in assisting me to secure a safety deposit box for my items. The information and process was clear to follow, today and for any future visits. I was constantly assured that the "team" would be available for any on going advice and support. I feel secure with my choice.
20 February 2026
Reply from The Vaults Group
This is a brilliant review. Thank you, Mrs Susan Lickley.
We are delighted that James & Mark delivered a professional service and all information was clear. We love to read great reviews like yours, and look forward to seeing you soon.
Many thanks,
The Vaults Group.
Young woman who help me sign up was…
Young woman who help me sign up was very professional and more than helpful
20 February 2026
Reply from The Vaults Group
Thank you for your 5-star review.
We appreciate your feedback on the staff member who was professional and helpful. This is great to hear, and we look forward to seeing you soon.
Kind regards,
The Vaults Group.
Very friendly efficient staff
20 February 2026
Reply from The Vaults Group
Thank you for your 5-star review.
We are thrilled that you are happy with our friendly staff. We look forward to seeing soon.
Kind regards,
The Vaults Group.
Highly professional and discreet…
Highly professional and discreet service they are excellent
17 February 2026
Unprompted review
Reply from The Vaults Group
Thank you for your 5-star review, David.
We are thrilled that you rate us and our secure service. We appreciate your kind feedback, and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Great experience
I loved visiting The Vaults.
The welcome is always so very warm and friendly.
The security is so high-tech, you’re left in no doubt your items are safe and secure.
I would highly recommend The Vaults to anyone who is looking for safe deposit.
17 February 2026
Reply from The Vaults Group
Thank you for your kind, 5-star review, F Scott.
We are delighted that the staff are always warm and friendly when you visit. Our security is paramount in keeping your valuables safe, offering peace of mind. We really appreciate your recommendation for anyone looking for a safe facility to store their valuables.
Many thanks,
The Vaults Group.
Was very well organised and secured.
18 February 2026
Reply from The Vaults Group
Thank you for your 5-star review, Mr E Elluri.
We are pleased that you are happy with our organised facility and security, which is paramount to the service we provide in keeping your valuables safe.
Kind regards,
The Vaults Group.
Can't add more stars
Can't add more stars. Very friendly and courteous team. An easy and smooth on boarding process. Every box ticked.
14 February 2026
Unprompted review
Reply from The Vaults Group
Thank you for your 5-star review, Avtar.
We are pleased that you are more than happy with the service you receive, and that our staff are friendly and courteous. We love reading great reviews like yours.
We hope to see you again soon.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your kind review, Nitu.
We are delighted that you are happy with the service that you receive. We appreciate you taking the time to write this.
Kind regards,
The Vaults Group.
Thorough security checks done…
Thorough security checks done efficiently and in a pleasant manner
12 February 2026
Reply from The Vaults Group
Thank you for your 5-star review.
We are thrilled that you are happy with the staff and service we provide. We thank you for your kind feedback.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Mrs N.
We are delighted that you have confidence in our service and trust us with your valuables. We appreciate your custom.
Kind regards,
The Vaults Group.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.