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Ticket Merchant Reviews 

4,848
•
TrustScore 5 out of 5

4.8

Event Ticket Seller
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently found the process of purchasing and receiving tickets to be easy and smooth. Many appreciated the clear communication, including regular updates and timely ticket delivery. Reviewers frequently highlighted the helpfulness and friendliness of the staff at events and venues. The venues and seating locations often contributed to an excellent overall experience, offering great views and atmosphere. However, some customers also noted occasional issues with ticket delivery, such as not receiving barcodes or emails, requiring them to find tickets online or leading to entry problems.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many customers describing the overall process... See more

Service

Users describe positive interactions with service, highlighting top-notch experiences and seamless processes... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of purchasing and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising their helpfulness, friendliness, and... See more

Location

Reviewers consistently express satisfaction with the location, often highlighting the great atmosphere and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more

Rated 5 out of 5 stars

As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more

Rated 5 out of 5 stars

The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more

Rated 5 out of 5 stars

Booking was very easy, All staff at the event were fantastic. Guy sabastian concert was absolutely amazing. Margaret court arena

Company details

  1. Event Ticket Seller

Written by the company

Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(4,848)

1,102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

MCG experience

We come from Ballarat so parking is always priority for us, we parked at the Melbourne tennis Center across the bridge at the rail station so that was good.
We took 2 freinds from country interstate so the G was very special experience for them.
The game was competitive start to finish and we got out of the carpark easily so home about 12:30, all in all, good day/night.
Cheers Craig

7 June 2026
Unprompted review
Rated 2 out of 5 stars

Paid way more for the ticket thank I should have.

I accidentally bought my ticket through ticket merchant instead of ticket Master so I paid about $40 a ticket more than the price it was meant to be. My fault but still pretty annoying. I won't make that mistake again.

8 June 2026
Unprompted review
Ticket Merchant logo

Reply from Ticket Merchant

Hi Rianna,
Thank you for taking the time to leave a review.
We're sorry to hear you were disappointed with the price paid for your ticket. As a ticket marketplace, we connect fans with tickets from a network of sellers, and prices can vary from the original face value depending on factors such as demand, availability, and seating location.
While we're unable to locate an order matching the details provided in your review, we'd welcome the opportunity to look into this further. Please contact our team at info@theticketmerchant.com.au or on 03 9498 1554 with your order details so we can better understand your experience and assist where possible.
Thank you again for your feedback. We're always looking for ways to improve the customer experience.

Rated 5 out of 5 stars

Great experience

Great experience with workers and security.
Was an awesome event everything was on time and the djs were awesome can’t wait to do it again!!

6 June 2026
Unprompted review
Rated 4 out of 5 stars

Overall event was great

Overall event was great, also was at Ned Bennett the week before which i enjoyed better as that’s the music I prefer but yeah nah yous done well maybe but to much smoke at Dean, but nah great event.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Palais Theatre, still my fave in Melbourne 🙏🏻

Tickets easy to scan at door, super fast line. Unreal theatre one of my fave sit down ones in Melbourne! Long lines for drinks but that’s what you cop when it’s so busy. Carl Barron hilarious as always, (would’ve loved a little opening act but still awesome). Seats pretty squishy as we are super tall, but you cop that too with an old theatre. 9/10 experience !

29 May 2026
Unprompted review

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