Ticket Merchant Reviews 

4,848
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently found the process of purchasing and receiving tickets to be easy and smooth. Many appreciated the clear communication, including regular updates and timely ticket delivery. Reviewers frequently highlighted the helpfulness and friendliness of the staff at events and venues. The venues and seating locations often contributed to an excellent overall experience, offering great views and atmosphere. However, some customers also noted occasional issues with ticket delivery, such as not receiving barcodes or emails, requiring them to find tickets online or leading to entry problems.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many customers describing the overall process... See more

Service

Users describe positive interactions with service, highlighting top-notch experiences and seamless processes... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of purchasing and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising their helpfulness, friendliness, and... See more

Location

Reviewers consistently express satisfaction with the location, often highlighting the great atmosphere and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more

Rated 5 out of 5 stars

As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more

Rated 5 out of 5 stars

The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more

Rated 5 out of 5 stars

Booking was very easy, All staff at the event were fantastic. Guy sabastian concert was absolutely amazing. Margaret court arena


Company details

  1. Event Ticket Seller

Written by the company

Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,848)

1,101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

Great, easy to purchase tickets and went smoothly throughout the whole process.
Carl was fantastic
We both enjoyed the show and recommended buying tickets through ticket merchant

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Love, love, loved it!

I was SO excited when I found tickets for the sold out Cameron Whitcomb show on TicketMerchant! The booking process was streamlined from start to finish. The prices were reasonable. The venue was perfect for the show, and the acoustics were spot on! He sounded exactly like his official recordings. I love, love, loved the show and can't wait to see my next show at The Forum!

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Awesome!!

My experience seeing Carl Barron was awesome! It was very well organised, the seats were comfortable. I could see and hear the stage very well and an all round great show and experience. Can’t fault at all.

29 May 2026
Unprompted review
Rated 4 out of 5 stars

The triffid was a great venue

The triffid was a great venue. There was lots of seating areas and space to stand while waiting to go into main area and had a good small range of food and nibbles to order. The staff were lovely and organised the line to get into the main venue well however they could have announced what people were lining up for, when and maybe why as not a lot of info was given when we entered. Booking process was easy but interesting to find in my emails and I couldn't add it to my apple wallet. Location was great, had good parking and some restaurants nearby. The main stage area was great too, lots of space to stand on the lower floor and they had an upper floor for better viewing; there was also another bar on the lower floor which was perfect.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Palais theatre

My experience at the palais theatre was wonderful, great atmosphere and very comfortable! Show was amazing and everything ran seamlessly and smooth!
Great drink and snack options!

26 May 2026
Unprompted review
Rated 5 out of 5 stars

To begin with I didn't think I'd be…

To begin with I didn't think I'd be able to get tickets. Wasn't sure actually what to do, we don't go to the football very often. It was my son's (5) first football game. And I thought what better game than a record breaking game. Plus we are West coast supporters. Ticket Merchant made purchasing tickets very easy.( even for a caveman like me).My son and I enjoyed the game, the atmosphere, the seats in the nose bleeding section didn't bother us either. Good exercise for this old fella. Easy steps to follow to purchase tickets. Quick email responses. Will definitely use Ticket Merchant for purchasing tickets in the future. Thanks. Dale and William.

23 May 2026
Unprompted review

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