Managed to get two albums, for my son, which couldn't be bought anywhere else. He has told me they are coloured vinyl as well. Very reasonably priced. Delivered in time for Christmas. Only dow... See more
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Very good service
Company replied
The interior package was a little smashed, but mostly arrived intact. At that price, should have been immaculate.
Company replied
Absolutely flawless shopping experience. I placed an order at 11pm, received order confirmation promptly. It was dispatched the next day at 11am, received email with tracking info. It was deliv... See more
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Company details
Written by the company
The Sound of Vinyl is the home of coloured, limited edition and classic vinyl. Start, build or refine your music collection with exclusive new releases and the ultimate classics. We offer free UK returns. Speedy and friendly service. Shop The Sound of Vinyl today. Never miss an exclusive and join our mailing list! Enjoy 10% off your first order.
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United Kingdom
- thesoundofvinyl.com
3.7
Average
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Regarding packaging
It may be a small amount of money to some, but for me, I spent quite a bit of money on the product, but I was surprised to see that it was only packaged in plastic and there was no separate cushioning material. When I opened it and checked, the outer box was all wrinkled and dented. Since I live overseas, processing refunds or exchanges is difficult and complicated. Currently, the product is sold out and we have not requested a refund or exchange, but please pay more attention to packaging next time. Please🙇♂️🙇♂️🙇♂️
22 January 2026
Reply from The Sound of Vinyl
Hi Iseul,
Thank you for taking the time to leave us a review. We genuinely appreciate your feedback.
I’m truly sorry to hear that your order did not arrive in the condition you expected. We put great effort into packaging every order to ensure it arrives safely, and it’s disappointing to learn we fell short this time.
We would like to address this issue and find a suitable solution for you. Unfortunately, the item you purchased is currently out of stock, but we are committed to assisting you in any way we can. Please contact our customer service team via the link below and provide images of the damage. We will work diligently to resolve this matter.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Thank you for your understanding, and we look forward to hearing from you soon.
Kind Regards,
Jessica
UMUK Store Support
The interior package
The interior package was a little smashed, but mostly arrived intact. At that price, should have been immaculate.
22 January 2026
Reply from The Sound of Vinyl
Hi Daniel,
Thank you for leaving us a review.
I sincerely apologise for the inconvenience you experienced with your order's packaging. We take great pride in ensuring that all items are carefully packed to prevent any damage during transit.
If there's anything specific that was affected or if you need further assistance, please don't hesitate to reach out.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind Regards,
Jessica
UMUK Store Support
Reply from The Sound of Vinyl
Hi Richard,
Thank you for leaving us a review.
We’re delighted to hear that our service was both quick and easy, ensuring a seamless experience for you. Our team works diligently to ensure that every step of the process is smooth and efficient, and it’s wonderful to hear that we met your expectations.
We truly appreciate your support and look forward to serving you again!
Kind Regards,
Jessica
UMUK Store Support
Couldn't be happier!
Couldn't be happier! I saw a couple of items in the sale that I'd wanted for a long time,placed the order,and got notification the same day they'd been dispatched, with tracking number provided.
The items arrived the very next day well packaged. Considering Tracked 24 was offered, I felt the postage charges were very reasonable considering the weight of the items.
I'll have no hesitation in using The Sound of Vinyl in the future.
31 January 2026
Unprompted review
Reply from The Sound of Vinyl
Hi Adam,
Thank you so much for the five-star rating and your kind words!
We are thrilled to hear that you found an item you had wanted for such a long time, especially at a great sale price. We are happy to hear that your order arrived quickly and in great condition. Your satisfaction is our top priority. Feedback like yours motivates us to continue providing the best possible service.
We genuinely appreciate your support and look forward to assisting you again.
Kind Regards,
Jessica
UMUK Store Support
Its been 3 weeks and no update to my…
Its been 3 weeks and no update to my order. They have no way to contact them. They are a scam company.
31 December 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for sharing your thoughts with us.
We truly apologise for the inconvenience of not receiving any updates regarding your order. We understand how frustrating this can be, and we want to help resolve this situation for you.
Please reach out to our team using the link below so we can assist you further.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind Regards,
Jessica
UMUK Store Support
I ordered several albums three years…
UPDATE: They responded quickly to the 1 start rating and told me to contact them via a separate site...which I did! Still have NOT heard anything back!! Can I give a ZERO star rating?!?
I ordered several albums three years ago; of which one was out of stock. I received an email a month ago stating it was shipping! I emailed them back as we have moved…honestly, if like the album, but we moved! No response from them! I then get an email saying it was delivered!!! Again I emailed them via their online form and still haven’t heard back from them! There is no phone number so I can’t call! It’s ridiculous and horrible customer service!
21 December 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Sandra,
Thank you for leaving us a review.
I truly apologise for the delay in communication and understand how frustrating that must be. Your concerns matter to us, and we would like to help resolve this issue.
Please reach out to our team through the link below, and we will promptly assist you.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind Regards,
Jessica
UMUK Store Support
Awesome transaction!!!!
Great transaction….item arrived quickly and in mint condition…..thank you very much!!!!!!
22 December 2025
Reply from The Sound of Vinyl
Hi Bob,
Thank you for leaving us a review.
We're glad to hear that your item arrived quickly and in perfect condition. It means a lot to us that we could meet your expectations, as we always aim to provide the best experience for our customers.
Kind Regards,
Jessica
UMUK Store Support
Budget-Rate operator with zero quality.
Sound of Vinyl (SOV) accepted an order from me for 8 records (4 single LPs, 2 double). Then proceeded to pack the order into a package designed for at most 4 records. Order arrived with malformed sleeve corners and some warping to the vinyls themselves. I reported to SOV via their website and was a met with indifference and a spate of Policy recitations instead of concern. SOV refused to review their own tracking system to see about the mistakes with this fulfillment. Instead they gaslighted me and insisted that I "prove" to them by taking my time. When I sent a video (.MOV) file showing the warping, they refused to open it. Do not buy from them - they are cheap operators with no commitment to quality fidelity records or effective customer service. They retain the old cynical record-label attitudes of the 1970s, with concern primarily for their own bank accounts.
2 December 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
We’re truly sorry to hear about your negative experience with our service. Your satisfaction is important to us, and we genuinely want to help resolve this issue.
Please reach out to our customer care representative using the link below.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
We look forward to making things right for you.
Kind Regards,
Jessica
UMUK Store Support
I would not recommend using this…
I would not recommend using this company I did not receive my order, I ordered in November and they have been useless. They are still telling me it’s coming despite me requesting to cancel since 16th Dec as it was a gift and so I ordered from elsewhere. Updated 3rd Jan: For context I made my order in 29th of November to dispatch on the 22deb is well outside of their 5-7 process time- and not acceptable- I have still not received anything from them
22 December 2025
Reply from The Sound of Vinyl
Hi Julia,
Thank you for leaving us a review.
I sincerely apologise for the frustration you've experienced with your order. I completely understand how disappointing it can be not to receive what you've been looking forward to, especially during the holiday season. Please keep in mind that during hectic periods, processing and shipping can take about 5-7 business days.
After reviewing your situation, I can confirm that your order was delivered on December 23rd, as confirmed by our customer service team. I understand that this has led to further concerns, such as the chargeback initiated.
When a payment dispute is raised the payment is no longer held with us as this is now held in dispute with your payment provider, therefore we're unable to take action on the order until the Payment Dispute is closed, and funds are released.
If you require information about the dispute, please reach out to your payment provider on this occasion.
Kind Regards,
Jessica
UMUK Store Support
Two albums I couldn't find elsewhere.
Managed to get two albums, for my son, which couldn't be bought anywhere else. He has told me they are coloured vinyl as well.
Very reasonably priced. Delivered in time for Christmas.
Only downside is the lack of clear delivery dates and customer services. However, that could be because it is a busy period.
18 December 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Claire,
Thank you for taking the time to leave us a review!
We are thrilled to hear that you found albums that were uniquely available through us, and at such a reasonable price. It's wonderful to know that they arrived just in time for the Christmas festivities.
We truly appreciate your support and look forward to serving you again.
Wishing you a joyful and prosperous New Year!
Jessica
UMUK Store Support
I'm having to vent my anger here
I'm having to vent my anger here, as this disgraceful company happily take your money, then leave you hanging.
Currently I am waiting on Two records.
One was released on the 12th December. Apparently despatched 24 hour post ?
The other is an expensive box set.
Released long ago. No sign of it, generic AI response.
The sound of vinyl are impossible to get hold of.
You have been warned.
Read the comments here.
20 December 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Kim,
Thank you for leaving us a review.
I sincerely apologise for the negative experience you’ve had with our service. We are currently experiencing a high volume of inquiries, and I understand how frustrating it can be to wait for a response. Please rest assured that we are making every effort to address all concerns as swiftly as possible.
If you have not yet received the information you require, we are actively working on it and appreciate your patience during this busy time. Your feedback is valuable to us, and we are committed to improving our service.
Thank you for your understanding.
Kind Regards,
Jessica
UMUK Store Support
shipping currently taking forever
shipping currently taking forever, was supposed to ship 2 weeks ago and it still hasnt! ruined Christmas
18 December 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for leaving us a review.
We are so sorry to hear shipping is taking longer than expected. Please note that during busy holiday periods, orders will ship within 5-7 business days of processing, and you'll receive a confirmation email once it's shipped.
We genuinely appreciate your understanding and patience during this busy time.
Kind Regards,
Jessica
UMUK Store Support
This company exceeded my expectations…
This company exceeded my expectations with their exceptional service! Their communication is seamless, and I'm impressed with their prompt and personal email responses. I ordered some records from them recently, and everything was shipped on time, exactly as promised. Whenever I had questions, their friendly customer support team was quick to provide real and helpful responses. I even inquired about canceling an order, and they efficiently processed my request, ensuring a smooth experience. I couldn't be happier with the service and would gladly give them the highest rating possible!
17 December 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Jennifer,
Thank you so much for your kind words.
We truly understand how important exceptional customer service is, and we’re so glad to hear that we were able to exceed your expectations. Your positive experience means a lot to us, and it motivates us to continue providing the best support possible.
We appreciate your support and look forward to being there for you again in the future.
Kind Regards,
Jessica
UMUK Store Support
Joke of a company Please avoid
Ordered on the 6th December ....it is now 17th of December and still not shipped. Customer service is just shocking. so please avoid avoid avoid.....I only wish i had read reviews about them b4 i ordered. Never Again
17 December 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Andy,
Thank you for leaving us a review.
I sincerely apologise for the negative experience you encountered with our service. We are currently experiencing a high volume of inquiries and are working diligently to address each one as quickly as possible.
Your feedback is valuable to us, and we are committed to improving our response times to ensure a better customer experience in the future.
Kind Regards,
Jessica
UMUK Store Support
If I could mark this company with zero I would
If I could mark this company with zero stars I would and that would be generous.
Pre-ordered a box set in October and they promptly took my money the next day. Release date was the 5th December and my order was with 24 hour tracked shipping.
Nothing has arrived and despite numerous emails being sent to chase my order I still don't have my item at the time of writing ( 16th December ).
All email replies have been automated responses. I have asked for my order to be cancelled and refunded so I can purchase this item elsewhere........if there is no response by next week I will be going to their new store in Camden and taking my item from the shelf and walking out. That's how this has made me feel.
I am currently in the process of getting a chargeback from my bank and I recommend everyone having an issue with Universal Music ( The Sound Of Vinyl ) to do the same. Hopefully the company will be blacklisted after all the negative experiences people are having.
Judging by the reviews here this won't be sorted before Christmas.
16 December 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you very much for taking the time to leave us a review.
I want to sincerely apologise for the delay in our response. We are currently experiencing an exceptionally high volume of inquiries, and we are working diligently to address each one as swiftly as possible.
Please note that during busy holiday periods, orders will ship in 5-7 days once processing begins, and you'll receive a confirmation email once it has been shipped.
I genuinely understand your frustration, and I am truly sorry that this situation has led you to initiate a chargeback. We appreciate your patience as we navigate these challenges.
Thank you for your understanding.
Kind Regards,
Jessica
UMUK Store Support
DO NOT USE THIS COMPANY!
DO NOT USE THIS COMPANY!
Now run by UMG, and unless you want to never know if your order will arrive, or never have any way of finding out when / if your order will arrive, then avoid!!
Every help link on their website takes to the same helpless page - you never find the help you need.
9 December 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Ian,
Thank you so much for sharing your feedback with us.
I genuinely apologise for the frustration you've experienced because our help links haven't provided the information you need. I understand how disappointing it can be.
Please know that we are committed to improving our resources to ensure they are clearer and more helpful moving forward. Your input is incredibly important to us, and we truly appreciate you taking the time to bring this to our attention.
Kind Regards,
Jessica
UMUK Store Support
The worst experience
THE WORST EXPERIENCE
I ordered and "in stock" vinyl for next day delivery and over 2 weeks later I am still waiting for an update on my order. The item is now currently "out of stock" and the customer service team have either ignored my request for a delivery / dispatch update or sent a generic AI response. A refund has been requested but this has also been ignored.
I WILL NEVER be ordering from this site again once this issue has been resolved.
27 November 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Jason,
Thank you for taking the time to leave us a review.
I sincerely apologise for the delay in our communication. We are currently experiencing an unexpectedly high volume of inquiries, and we are doing our best to address all inquiries as efficiently as possible. Please rest assured that your request is very important to us, and we never intend for you to feel overlooked.
Please note that during busy holiday periods, orders will ship in 5-7 days once processing begins, and you'll receive a confirmation email once it has been shipped. Since you selected Next-Day shipping, your package will arrive the day after we ship it out. However, I want to clarify that this does not speed up our processing time.
We appreciate your patience during this busy time.
Kind Regards,
Jessica
UMUK Store Support
loads of choice and fast delivery at…
loads of choice and fast delivery at reasonable prices my go to place for vinyl .
21 November 2025
Reply from The Sound of Vinyl
Hi Gary,
Thank you so much for your kind review!
We're truly delighted to hear that you appreciate the wide range of choices we offer and that our fast delivery and reasonable prices have made a positive impact on your experience.
Your support is truly appreciated!
Kind Regards,
Jessica
UMUK Store Support
Wish I had read the reviews on here…
Wish I had read the reviews on here first! I Pre-ordered and paid for a vinyl on 30th Oct, it should have been dispatched on 28th November. It’s now 10th December and I have heard nothing. My order still shows as preparing to dispatch online and they haven’t replied to any of my emails asking for an update on when I will receive the vinyl.
This is a Christmas present for my daughter and their last pre-Christmas dispatch date is tomorrow so I’m now not going to receive it in time and I can’t cancel either!! - absolutely disgusting customer service! I will never use this company again and will tell others not to either!
10 December 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for taking the time to share your feedback.
I sincerely apologise for the negative experience you encountered with our service. I completely understand how crucial it is, especially since this was intended as a Christmas gift for someone special.
Currently, we are experiencing an unusually high volume of inquiries, which may lead to delays in our response times. Please rest assured that we are doing everything we can to address each matter as quickly and efficiently as possible.
We are committed to resolving your concerns and ensuring a more positive experience moving forward.
Thank you once again for your patience.
Kind Regards,
Jessica
UMUK Store Support
Order not shipped after weeks
Wish I’d read the reviews here before ordering. Same as everyone else here it seems, ordered weeks ago and my order has still not been dispatched. You can only get in touch via an automated system which just fobs you off and they won’t refund or cancel the order even though they haven’t shipped it in weeks.
10 December 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for leaving us a review.
I genuinely apologise for the frustration caused by the delay in updating you about your order. I completely understand how important timely communication is. We are currently experiencing an unusually high volume of inquiries, and we're working diligently to respond to each one as promptly as possible.
Your feedback is valuable to us, and I want to assure you that it helps us improve our services. Currently, our primary mode of communication is email, but please know that we are actively exploring expanding our support options to better serve you in the future.
Thank you for your patience and understanding during this challenging time.
Kind Regards,
Jessica
UMUK Store Support
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