Managed to get two albums, for my son, which couldn't be bought anywhere else. He has told me they are coloured vinyl as well. Very reasonably priced. Delivered in time for Christmas. Only dow... See more
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Review summary
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Very good service
Company replied
The interior package was a little smashed, but mostly arrived intact. At that price, should have been immaculate.
Company replied
Absolutely flawless shopping experience. I placed an order at 11pm, received order confirmation promptly. It was dispatched the next day at 11am, received email with tracking info. It was deliv... See more
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Company details
Written by the company
The Sound of Vinyl is the home of coloured, limited edition and classic vinyl. Start, build or refine your music collection with exclusive new releases and the ultimate classics. We offer free UK returns. Speedy and friendly service. Shop The Sound of Vinyl today. Never miss an exclusive and join our mailing list! Enjoy 10% off your first order.
Contact info
United Kingdom
- thesoundofvinyl.com
3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Terrible customer service
I purchased a pre-order along time ago. When I received it, they sent me the wrong record so I contacted them and they told me to wait for the replacement to be shipped around September 26. That day came and went and I waited. Another two weeks passed by fast-forward to October 15 when I decided that I waited enough and I contacted them again. They ended up telling me the same thing that they have to contact the fulfillment center to see what is going on. They told me to wait another three days. Fast forward again those three days and still nothing. I will never buy from them again. Their customer service is terrible. They keep on telling you that they are gonna be working on something but you never actually hear back and they will always send you an email like if they’re actually doing something, but nothing happens. If you’re thinking about purchasing from them, just look elsewhere. I just wrote to them again, hoping to hear something different but at this point, I’m not expecting much. I think I lost my money on this pre-order.
2 September 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for taking the time to leave us a review.
I want to sincerely apologise for the negative experience you encountered. Our goal is always to make you feel valued and attended to. While we strive to provide timely updates, there are occasions when we may not have immediate information available. Please be assured that we are committed to staying in touch with you and keeping you informed.
We would appreciate the opportunity to assist you further. Please reach out to our dedicated support team using the link provided below, and we will do our best to address your concerns promptly.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Thank you for your understanding. We look forward to hearing from you soon.
Kind regards,
Jessica
UMUK Store Support
Reply from The Sound of Vinyl
Hi John,
Thank you very much for taking the time to leave us a review. I’m delighted to hear that you found our service to be excellent!
Your feedback regarding our packaging has been taken note of, and I will ensure that it is communicated to the relevant team. Your insights are valuable in helping us improve for the future.
Once again, thank you for your thoughtful feedback. We truly appreciate it!
Kind regards
Jessica
UMUK Store Support
Reply from The Sound of Vinyl
Hi Lyndon,
Thank you so much for taking the time to share your wonderful review.
We are absolutely delighted to hear that you had a positive experience with us. Our team works diligently to ensure that every aspect of your visit exceeds your expectations, and your feedback reaffirms our commitment to delivering outstanding service.
Thank you for your support
Kind regards,
Jessica
UMUK Store Support
They are litterally scammers
They are litterally scammers. They took my money and won’t deliver the vinyl. They also give instructions to their employees to just ignore me. Don’t ever buy from this company
24 September 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for taking the time to leave us a review. We genuinely appreciate your feedback as it helps us improve our services.
I sincerely apologise for the negative experience you encountered. Please know that we value each of our customers and strive to provide the best possible service. We receive a high volume of inquiries daily, and while we aim to respond as quickly as possible, there may be times when our response is not as prompt as we would like. Rest assured, we are fully committed to addressing every inquiry and ensuring you feel valued and heard.
If you have any questions or concerns regarding your order, please do not hesitate to contact our support team. You can contact them via the link below.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Thank you for your understanding. We look forward to enhancing your experience with us.
Kind regards,
Jessica
UMUK Store Support
Reply from The Sound of Vinyl
Hi there,
Thank you for the five stars!
We sincerely appreciate your positive feedback regarding our product. It is gratifying to know that our efforts have met your expectations.
Thank you for your support!
Kind regards,
Jessica
UMUK Store Support
The best online vinyl shop
Every order is always timely, delivered in protective packaging and they are great on price too.
22 August 2025
Reply from The Sound of Vinyl
Hi Abbie,
Thank you for the fantastic 5-star review!
We are delighted to hear that your orders are always delivered on time and with exceptional care. We consistently strive to provide great prices because your satisfaction is our priority.
We appreciate your support!
Kind regards,
Jessica
UMUK Store Support
Reply from The Sound of Vinyl
Hi Malcolm,
Thank you for the five stars!
I’m thrilled to hear that your order was delivered promptly and matched your expectations perfectly.
We genuinely appreciate your support and trust in our store.
Kind regards,
Jessica
UMUK Store Support
Reply from The Sound of Vinyl
Hi Michael,
Thank you for the five-star review!
We greatly appreciate your feedback, as it reassures us that we are meeting our commitment to providing the best service possible.
We look forward to the opportunity to serve you again in the future.
Kind regards,
Jessica
UMUK Store Support
Reply from The Sound of Vinyl
Hi Griffin,
Thank you for the 5-star review!
We’re delighted to hear that your records made it to you right on time and in perfect shape.
It really makes our day to know that you're happy with your experience. Your support means the world to us, and we can’t wait to assist you again in the future!
Kind regards,
Jessica
UMUK Store Support
Black sabbath are a great band and so…
Black sabbath are a great band and so is the music ! What makes the sound of vinyl special is you get the record brand new so is in pristeen condition - which i always prefer. God bless david...
22 July 2025
Reply from The Sound of Vinyl
Hi David,
Thank you so much for your fantastic five-star review. We truly appreciate your support and are thrilled to hear that you’re a fan of Black Sabbath!
We’re happy to hear that your records arrived in perfect condition. We make it a top priority to ensure that every order is packaged securely and shipped promptly.
Once again, thank you for your kind words and continued support.
Kind regards,
Jessica
UMUK Store Support
Disgusting Website
I’m absolutely FURIOUS.
I pre-ordered a vinyl back in May, expecting it to be released on July 11th. Not only did it never ship, but I had to email support FIVE times just to get a vague response saying it was delayed by a week. Fine, delays happen, but after that? Nothing. Silence.
No updates. No shipping. No replies.
Then, three weeks later, out of nowhere, they just canceled my order, without asking, without notifying me, without giving me a single chance to confirm or keep it. And now? That vinyl is completely sold out everywhere else. One chance to get it, and they blew it.
This is hands down the worst experience I’ve had with an online store. Total disrespect for customers, zero communication, and no accountability.
DO NOT use this app. Go to iMusic or literally any other site that actually knows how to treat people right. Fast, professional, and reliable, everything this disaster of a service clearly isn’t.
Shameful.
21 July 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Roberto,
Thank you so much for sharing your thoughts with us through your review.
I want to extend my sincerest apologies for the inconvenience you experienced. It’s always our goal to provide exceptional customer service, and I’m genuinely sorry that we missed the mark this time. I can imagine how frustrating it must have been for you.
Please know that the supply issues we encountered were unforeseen and out of our hands, and I’m incredibly sorry for the impact this had on your experience with us. Your patience and understanding during this time mean a lot to us.
Thank you for your understanding, and we hope to have the chance to make things right in the future.
Warm regards,
Jessica
UMUK Store Support
I ordered 2 records from Sound of…
I ordered 2 records from Sound of Vinyl. One was very warped, how it ever passed quality control. Returned it but it has not been received by their warehouse. I think this store is one to avoid.
10 July 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Nigel,
Thank you for taking the time to leave us a review.
I’m truly sorry to learn that you received a damaged item. We strive to handle and package every item with the utmost care, and I sincerely apologise that yours did not arrive in perfect condition.
Return parcels can take up to 7 working days for our warehouse to sort and scan into our system. Once completed, the corresponding resolution can take up to an additional seven working days to be initiated.
We sincerely hope you will consider allowing us the opportunity to serve you again in the future.
Kind Regards,
Jessica
UMUK Store Support
Do not order from them - you will not receive it.
I have been emailing them for almost 2 weeks now. Although I get instant (automated) replies that they are looking into it. I have received NOTHING of substance regarding information about my order. I placed and PAID FOR my order on May 28, 2025. It was supposed to ship on June 5, 2025. I finally contacted them on June 30, 2025 and still have no information about my order.
28 May 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Arline,
Thank you for sharing your feedback with us.
I sincerely apologise for any lack of communication regarding your order. It is our utmost priority to keep our customers informed about any changes or updates, and we regret that we fell short in your case.
We would greatly appreciate the opportunity to resolve this issue for you. Please reach out to us through our support link provided below, and we will address your concerns as quickly as possible.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Your satisfaction is important to us, and we look forward to making this right.
Kind regards,
Jessica
UMUK Store Supoort
Reply from The Sound of Vinyl
Hi Stephen,
Thank you for the five-star review!
We genuinely appreciate your kind words and are truly glad to hear that you feel we provide excellent service.
Your positive feedback means a great deal to us, as we strive to provide the best possible experience for our customers.
Thank you for your support!
Kind regards,
Jessica
UMUK Store Support
Great Vinyl collection and reasonable.
I recently purchased 2 albums from “The Sound Of Vinyl”. From viewing to purchasing to receiving was so easy and timely. As well as that 1 of the albums was 4 times more expensive on another website.
23 June 2025
Reply from The Sound of Vinyl
Hi Ciarán,
Thank you so much for taking the time to leave us a five-star review!
We’re delighted to hear that you found our website easy to navigate and that your shopping experience was seamless and timely.
It's fantastic that you were able to find the item you were looking for at a better price with us. We understand the importance of getting the best value, and we’re thrilled that we could help make that happen for you.
We truly appreciate your support.
Kind regards,
Jessica
UMUK Store Support
Brand New item received opened. Unacceptable!!
Purchased for the 1st time from them. I am a huge collector and actually delivery time was within a week however to my surprise a new item is supposed to be SEALED!! The item I received was opened. I could of bought from ebay for $2 more and guaranteed sealed. I emailed them twice and yet no response. I was hoping to do business with them again due to good prices however after this they lost a customer. UPDATE: 6/11/25 I HAVE BEEN IN CONTACT WITH HEATHER REGARDING THE SITUATION AND THEY DID REFUND ME TOTAL PURCHASE. FOR ME THAT IS GREAT CUSTOMER SERVICE. So they did not lose a customer if the price is right I will shop with them again.
8 June 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you so much for taking the time to update your review.
We’re truly glad to hear that everything has been resolved.
Thank you for your continued support!
Kind regards,
Jessica
UMUK Store Support
Great as always
Great as always, excellent products at a reasonable price and dispatched quickly!
22 May 2025
Reply from The Sound of Vinyl
Hi there,
Thank you so much for the 5-star review!
We’re truly thrilled to know that you find our products excellent and appreciate our pricing. It means a great deal to us to know that we’re meeting your expectations.
Thank you for taking the time to share your wonderful review!
Kind regards,
Jessica
UMUK Store Support
Still waiting on 6 month old order to ship
Would not buy from here. Bought an order 6 months ago, they keep telling me "it's still awaiting some items" after them being listed as available on the site. It told me they would ship on Jan 6, 2025. It is now May 15, 2025.
They have already canceled 2 of the items on their end, with about 10 others I'm just waiting for while being out a few hundred dollars. Support gives no information about when it will be shipped, they just say it'll come when it comes.
Will never buy from again
25 December 2024
Unprompted review
Reply from The Sound of Vinyl
Hi Josh,
Thank you so much for taking the time to share your thoughts with us. I truly appreciate your feedback and want to express my heartfelt apologies for the experience you've had.
I completely understand how frustrating it can be when there are delays in communication regarding your order. We strive to keep all our customers updated, and it’s disappointing to hear that we fell short in this instance. Please know that we genuinely care about your experience and work hard to manage any unforeseen issues that may arise.
If you’d like to discuss your order further or receive an update, please don’t hesitate to reach out to us through the link below. We are here for you and want to make this right.
Thank you for your understanding and patience.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Arrived in perfect condition.
I ordered a new vinyl from a band I just found. The album arrived in perfect condition and in two weeks, which was great considering it had to cross an ocean. I would order from The Sound of Vinyl again!
1 May 2025
Reply from The Sound of Vinyl
Hi Trygve,
Thank you so much for your kind 5-star review!
I’m genuinely delighted to hear that your order arrived in perfect condition and on time. I understand how important it is for you to receive your items promptly and in great shape, and I’m so glad we could meet your expectations.
Thank you again for sharing your experience!
Kind regards,
Jessica
UMUK Store Support
It takes multiple MONTHS to receive an…
It takes multiple MONTHS to receive an order. Then they shipped the wrong item and refused to replace it. Avoid at all costs.
16 April 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Gully,
Thank you for taking the time to leave us a review.
I sincerely apologise for the inconvenience caused by the delayed arrival of your order. We strive to process and deliver all orders promptly, and we always aim to keep our customers informed if there are any unforeseen delays. Your experience is important to us, and we are continually working to improve our logistics to prevent such issues.
Additionally, I'm sorry to hear that you received an incorrect item. We understand how frustrating this can be, and we would like to rectify the situation for you as quickly as possible.
To assist you further, please contact our customer service team using the link below. We are committed to resolving this matter.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
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