The Quilted Boutique  Reviews 

139
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service, noting the helpfulness and kindness of the staff in addressing concerns and ensuring satisfaction. Many people appreciate the quick and well-packed delivery of their orders, often receiving beautiful, high-quality fabrics and kits. The selection of products, including unique fabrics and pre-cut kits, is frequently highlighted as excellent and easy to browse and order online. However, some customers experienced issues with order fulfillment and communication, with parcels not being received and difficulties in tracking their shipments. A few people also mentioned dissatisfaction when trying to cancel unfulfilled orders, leading to a negative first-time ordering experience.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the wide... See more

Order

Consumers find the ordering process to be a positive experience, often highlighting the ease of placing... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the wonderful and fabulous fabrics,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and timely shipping.... See more

Service

Customers had positive experiences with service, often highlighting the quick response times and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I admit I do a fair bit of on-line shopping for fabric. Quilted Boutique offers great selection and quality fabric but what makes this shop the best is their outstanding service. My orders have always... See more

Company replied

Rated 5 out of 5 stars

I was very excited to find your site and see the fabrics and other sewing related items you have. It was easy to order and the staff was very helpful when there was an address problem. I have enjo... See more

Company replied

Rated 5 out of 5 stars

I made a pre-order purchase plus a few other items. The response was quick. As I don’t need my other items right away, I emailed and asked if they could just send the whole purchase together when the... See more

Rated 5 out of 5 stars

I would really like to thank Tracy for her amazing customer service!! I had ordered a mini iron as a Christmas present, I was a bit worried so I contacted the email when I didn’t receive any tracking... See more


Company details

  1. Quilt Shop
  2. Clothing Alteration Service
  3. Fabric Store
  4. Gift Shop
  5. Linens Store

Written by the company

An Organic Cottons Quilt Shop In Paris Ontario Canada. We strive to provide healthy chemical free cotton and linen for your family and home. The Quilted Boutique is located in Paris Ontario Canada, we ship ALL USA and Canada Organic Cotton OEKOTEX CERTIFIED Fabric, Quilts, Quilting Services, Sewing, Custom Cutting, Custom Sewing And Quilts Offered. Visit Our Website for more information. www.thequiltedboutique.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

139 reviews

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1-star

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(139)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful French Roses fabric

I was searching for a fabric (French roses) that was or is being discontinued. I found it searching online and went to order what I thought was going to be only be a half yard which I would take because I needed it in hopes of finding more. The owner of the shop reached out to me the following day and said that their inventory was off, which I was able to order more of the fabric I need to finish the quilt. I was very excited to get that email and happy that the quilt will come out just how I planned it ! :). No more searching, yay!
Customer Service was perfect in every way adding the extra fabric to my order without any extra shipping cost.
Thank you very very much for all that you do, so glad to have discovered The Quilt Boutique shop in Canada
Sincerely, Carolyn from Southern California, USA

11 March 2025
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Reply from The Quilted Boutique

Thanks Carolyn, we have the same taste i think. We appreciate you.

Rated 5 out of 5 stars

I signed up for a BOM by accident

I signed up for a BOM by accident, and they were understanding and gave me a refund. Also very patient with me on changing pick up times!

18 February 2025
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Reply from The Quilted Boutique

Thanks Laura, send pix

Rated 1 out of 5 stars

Did not get what I ghought I ordered

I thought I ordered 1 yard of fabric and all I got was a fat quarter which was over 14.00 dollars. Way to expensive.

10 January 2025
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Reply from The Quilted Boutique

Hello Carolyn

Please contact us directly, we would be happy to discuss your purchase.

On a quick response to your comment today please note, we do not offer 1/4 yard sales of fabrics. All fabrics are offered in 1/2 yard increments,
The Clothworks fabric you purchased converts to $7 USD a half yard.
We look forward to hearing from you.

Thank you
All the best,
The Quilted Boutique www.thequiltedboutique.com

Rated 2 out of 5 stars

When I ordered material

When I ordered material, 1 of my purchases was listed as having 2 yds left. Next day email received saying no stock. I would not have placed an order for 1 item with shipping cost being $15.

30 December 2024
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Reply from The Quilted Boutique

Hello Karen,
I sure wish you would have returned my many emails and contact attempts.
But I've heard nothing in response. I can't solve the problem about fabric being sold out, if no one returns my communication attempts.
I've refunded your order.

All the best Karen,
Thanks
The Quilted Boutique www.thequiltedboutique.com

Rated 5 out of 5 stars

The Quilted Boutique has been very good…

The Quilted Boutique has been very good throughout the postal/parcel strike. Whenever I have asked for an update they are sure to find out for me. The 7th can’t come fast enough!

23 December 2024
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Reply from The Quilted Boutique

Thanks Sandie we appreciate you

Rated 5 out of 5 stars

Excellent service

Excellent service, thanks

19 November 2024
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Reply from The Quilted Boutique

Thank you Glenys, we appreciate you.

The Quilted Boutique www.thequiltedboutique.com

Rated 5 out of 5 stars

The Quilted Boutique has exceptional fabric and patterns.…

The Quilted Boutique has gorgeous high-quality fabric. Tracy, the owner, is an artist picking out fabrics and patterns. Have spent more than one paycheck at this wonderful quilt shop. Customer service is outstanding as well.

15 October 2024
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Reply from The Quilted Boutique

Wow! Thank you so much Gwendia for your kind words.
We greatly appreciate your business.

The Quilted Boutique www.thequiltedboutique.com

Rated 5 out of 5 stars

Excellent service

Excellent service! Lovely fabric!

25 August 2024
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Reply from The Quilted Boutique

Thank you so much, you're just a lovely lady. We have enjoyed working with you.

The Quilted Boutique www.thequiltedboutique.com

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