The Quilted Boutique  Reviews 

138
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service, highlighting the helpful and kind staff who ensure satisfaction with every order. Reviewers frequently commend the high quality and wide selection of fabrics, noting that products often exceed expectations and are well-suited for various projects. The ordering process is described as easy and efficient, with many appreciating the quick delivery and careful packaging that ensures items arrive in perfect condition. However, some customers experienced issues with order fulfillment and communication, citing delays in receiving parcels and a lack of updates regarding shipping timelines. A few other people also felt that the absence of a pattern with certain kits was a drawback, and some reported difficulties when trying to cancel unfulfilled orders.

What people talk about most

Product

People report positive experiences with products, frequently praising the beautiful and high-quality fabrics,... See more

Quality

Clients share positive opinions on quality, consistently praising the wonderful and beautiful fabrics, often... See more

Order

Customers had positive experiences with order, praising the ease of ordering online and the quick delivery of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Service

Reviewers consistently mention positive feedback about the service, highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I admit I do a fair bit of on-line shopping for fabric. Quilted Boutique offers great selection and quality fabric but what makes this shop the best is their outstanding service. My orders have always... See more

Company replied

Rated 5 out of 5 stars

I was very excited to find your site and see the fabrics and other sewing related items you have. It was easy to order and the staff was very helpful when there was an address problem. I have enjo... See more

Company replied

Rated 5 out of 5 stars

I would really like to thank Tracy for her amazing customer service!! I had ordered a mini iron as a Christmas present, I was a bit worried so I contacted the email when I didn’t receive any tracking... See more

Rated 5 out of 5 stars

I made a pre-order purchase plus a few other items. The response was quick. As I don’t need my other items right away, I emailed and asked if they could just send the whole purchase together when the... See more


Company details

  1. Quilt Shop
  2. Clothing Alteration Service
  3. Fabric Store
  4. Gift Shop
  5. Linens Store

Written by the company

An Organic Cottons Quilt Shop In Paris Ontario Canada. We strive to provide healthy chemical free cotton and linen for your family and home. The Quilted Boutique is located in Paris Ontario Canada, we ship ALL USA and Canada Organic Cotton OEKOTEX CERTIFIED Fabric, Quilts, Quilting Services, Sewing, Custom Cutting, Custom Sewing And Quilts Offered. Visit Our Website for more information. www.thequiltedboutique.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

138 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(138)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A different kind of sizing. Not Starch

The product is different from starch and I was interested in trying it. I had not seen it in the states. The company kept me informed as to delivery and it arrived in a timely manner. I look forward to doing more business with them.

28 September 2025
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Reply from The Quilted Boutique

Hello Crystie,

Thank you so much for your positive review. You're a breath of fresh air today!
Let me know your thoughts on the spray. All the best,

The Quilted Boutique www.thequiltedboutique.com

Rated 5 out of 5 stars

Fast customer service

Prompt reply to my message.

24 September 2025
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Reply from The Quilted Boutique

Thank you so very much, your positive feedback means so much to us here at The Quilted Boutique
We appreciate you!!

Rated 1 out of 5 stars

I placed my order more than a week ago

I placed my order more than a week ago, I received a message from courier company; checked into it with them writing back that the label was Created more than a week ago but they have not received the parcel. I have not received the parcel at this point.
Linda Anderson
289-383-3442

25 September 2025
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Reply from The Quilted Boutique

Hello Linda

This order shipped within 3 business days, and arrived directly after the Canadian holiday.
You acknowledged and confirmed this information in writing.via email, thank you..
It is often easy to type something negative, but nonetheless, that doesn't make it factual. We try very hard to make our customers happy. We are NOT Amazon, and yet your order arrived within 3 days over not just a weekend, but over a stated countrywide holiday weekend! . My one question remains, if you were concerned that your order did not arrive "overnight" or "may have been lost on a Sunday," Why call a courier,? Why not simply call The Quilted Boutique directly, and get immediate verbal communication and conformation? We would greatly appreciate the removal of this negative review, as it does not contain factual information. Thank you, I am pleased that you were happy with your products. We wish you all the best in your future endeavors. --- The Quilted Boutique

Rated 4 out of 5 stars

Log cabin

I love the fact that the kit is pre-cut. However, would have loved to be able to shop in person.

2 September 2025
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Reply from The Quilted Boutique

We are online at the moment, next time let me know you're coming, and we will have you in for a tea.

Thank you
The Quilted Boutique www.thequiltedboutique.com

Rated 5 out of 5 stars

Beautiful fabric!

Online ordering is great! Living in town makes pickup easy.
Quick service and the fabrics are lovely!!

30 August 2025
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Reply from The Quilted Boutique

Thank you so much Lori.
The Quilted Boutique www.thequiltedboutique.com

Rated 5 out of 5 stars

Wonderful sevice.

Initially I had a question about the taxes charged on my invoice- my email was answered promptly and a refund was credited. The FQ bundle I ordered was neatly packaged along with the cutest little bag of gifts. Thank you for such great service.

15 August 2025
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Reply from The Quilted Boutique

Thank you so much Karen, Im grateful for your support.
Best
The Quilted Boutique www.thequiltedboutique.com

Rated 5 out of 5 stars

So Helpful!

Buying fabric online can be hard to match but Tracy helped me find the perfect fabrics by showing me quilts that contained the fabrics I was considering. Very responsive to all my questions!

16 August 2025
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Reply from The Quilted Boutique

Thank you so much Pam, we truly appreciate your support. Don't forget to send pix.

Rated 5 out of 5 stars

Fantastic

Fantastic! Great Customer Service!

29 July 2025
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Reply from The Quilted Boutique

Thank you Nicole, can't wait to see your finished piece.

Rated 5 out of 5 stars

She let me know right away and issue…

She let me know right away and issue with the amount ordered and offered right away alternatives to complete my order. Great communication. Would make another purchase again.

26 July 2025
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Reply from The Quilted Boutique

Thanks Deb, I can't wait to see your Sparrows

Rated 5 out of 5 stars

The service was great

The service was great. Nice to have a reliable Canadian company with quilting supplies.
Have a good day. Norma

19 July 2025
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Reply from The Quilted Boutique

We appreciate you Norma, thank you so very much.

Rated 5 out of 5 stars

Awesome shop, quality service and products

Nice quality fabric and love the paper piecing templates, I'm looking forward to trying the chalk stencil.
Shipping was quick. I'll be ordering from this shop again, thank you.

9 June 2025
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Reply from The Quilted Boutique

Thanks we appreciate the opportunity to serve you

Rated 5 out of 5 stars

The Customer Service was…

The Customer Service was excellent!Quick response to my e-mails and they go above and beyond to assist you with your order!

27 May 2025
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Reply from The Quilted Boutique

Thanks so much Pat. We appreciate you.

Rated 5 out of 5 stars

Delightful!

She held my hand picking out the fabric. The website said "ask your question and they will answer in 2 minutes." I asked my question on a late Saturday afternoon not expecting an answer...but she did! She was delightful!

11 May 2025
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Reply from The Quilted Boutique

Thank you Revonda, we appreciate you.

Rated 5 out of 5 stars

The follow-up of my order

The follow-up of my order. They are very helpfull, good advise, honest. It is going to be my favorite quilt shop.

7 April 2025
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Reply from The Quilted Boutique

Thanks Liane

Rated 1 out of 5 stars

Digital copies are not legitimate

I was sold a digital copy that was not in order or complete. I suspect it is not a legitimate copy from the publisher and you refused to give me my money back ….. you took days trying to fix it and did a crap job and your customer service is beyond atrocious!!!

4 April 2025

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