Theplasticman Reviews 

7,508
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 758 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exact millimetre measurements, high quality durable materials, and careful protective packaging that ensures items arrive safely in perfect condition. People also mention that placing orders online is very simple through straightforward menus, and custom products are manufactured and delivered promptly just as expected. Some reviewers were not happy with delivery delays, staff shortages holding up orders, and occasional communication issues regarding when items were ready. A few people also noted that shipments took considerably longer than expected to arrive, leading to occasional frustration with the overall fulfillment timeline.

What people talk about most

Product

Reviewers mention positive feedback about product quality and precise custom sizing. Consumers consistently... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrivals and secure packaging.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are cut accurately to... See more

Service

Clients share positive opinions on service, highlighting great communication and brilliant assistance from... See more

Order

Consumers find orders to be a very positive experience, highlighting simple transactions and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Replaced a glass frame with acrylic measuring almost a square metre.... so not small by any means. Took exact measurements to the nearest millimetre. Perfect fit, very cost effective. Took just a few... See more

Rated 5 out of 5 stars

Perfect, any size or colour you could want, great delivery, excellent packaging & good communication. I ordered a top for my plastic rattan coffee table to make it stable & not sag, looks great & can... See more

Rated 5 out of 5 stars

I liked the professionalism, quality of the acrylic panes and the very competitive price! Your fees were 50%+ cheaper than a local firm near where I live in Balham, South London! I don't know how you... See more

Company replied

Rated 5 out of 5 stars

PlasticMan we're very helpful with my order. They kept me informed on the status of my order and between myself and the delivery driver we arranged a very early delivery which benefited both of us.... See more

Company replied



Company details

  1. Acrylic Store

Information provided by various external sources

Online retailer of bespoke plastic sheets and products


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(7,508)

705 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company

Excellent company. My order was ready in a very reasonable time and cut perfectly. Very pleased with purchase.

11 June 2026
Theplasticman logo

Reply from Theplasticman

Thanks very much for the review David, we really appreciate it.

Rated 1 out of 5 stars

Not a great experience with them.Online…

Not a great experience with them.Online they portray themselves as a big company with orders coming out there ears. In reality its a pokey little unit in a run down part of Walsall. I ordered some plastic sheets and requested a date needed for. Can't do that they replied. Over a week to cut 2 sheets of plastic. Mid way through the wait I contacted them again with some amendments. Teied no we cant do that its been cut. Far from helpful. Still couldnt collect order for another 2 days. If I hadnt of already paid Ivwould have told them where to stick it. Finally collected item. Left stpod outside a locked door cos they couldnt find order. Very rude,unproffessional and unhelpful. Wont use again and dont recommend.

25 June 2026
Unprompted review
Theplasticman logo

Reply from Theplasticman

It appears we weren't able to meet your expectations. As our products are cut to order, we aren't always able to make changes once production has begun, but we always aim to explain this clearly and courteously

Rated 5 out of 5 stars

First time using this company and I am…

First time using this company and I am very impressed. I needed something to replace the glass on my patio table which had broken. Ordering was so easy and I had a query regarding which thickness to order and they were extremely helpful. I asked for a hole for the parasol which was no problem. It arrived within a week of ordering and was extremely well packaged. It looks absolutely perfect. Highly recommend

2 July 2026
Unprompted review
Theplasticman logo

Reply from Theplasticman

Thanks very much for the review Louise, we really appreciate it.

Rated 5 out of 5 stars

Excellent service

Excellent service. The product was exactly as ordered with exact measurements. Will definitely use again.

4 June 2026
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Reply from Theplasticman

Thanks very much for the review Sat, we really appreciate it.

Rated 5 out of 5 stars

Ordering was so easy

Ordering was so easy. Quick delivery and well packed. Updates every step amazing. Will use again 😃

10 June 2026
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Reply from Theplasticman

Thanks very much for the review Lucy, we really appreciate it.

Rated 5 out of 5 stars

Perfect for the job, excellent quality

Fits exactly as hoped, exactly to measurements provided. Good quality plastic. Used to protect new white dressing table from teenager/makeup. Actually improved the look of the dressing table. 100% recommended

10 June 2026
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Reply from Theplasticman

Thanks very much for the review Danielle, we really appreciate it.

Rated 5 out of 5 stars

Great Quality

Arrived quickly, perfect fit and great quality

9 June 2026
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Reply from Theplasticman

Thanks very much for the review Clive, we really appreciate it.

Rated 5 out of 5 stars

Great company the Perspex was cut to my…

Great company the Perspex was cut to my precise specifications, fast order, despatch and delivery. Very well packaged I have no complaints and can’t recommend the plastic man enough..

9 June 2026
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Reply from Theplasticman

Thanks very much for the review John, we really appreciate it.

Rated 5 out of 5 stars

Fast turnaround

Fast turnaround, good selection of colours, always friendly helpful staff.

9 June 2026
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Reply from Theplasticman

Thanks very much for the review Rob, we really appreciate it.

Rated 5 out of 5 stars

Great product cut to the exact size…

Great product cut to the exact size needed can’t get that anywhere else 5* service would defo recommend
Took a while for me use it

29 June 2026
Unprompted review
Theplasticman logo

Reply from Theplasticman

Thanks very much for the review Lesley, we really appreciate it.

Rated 5 out of 5 stars

Home improvement

After finding the plastic man online with one simple phone call all the information needed was explained in detail,placed an order and they guided me through it efficiently manufactured the item to specified size in quick and efficient service from start to finish within the delivery time frame excellent service

8 June 2026
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Reply from Theplasticman

Thanks very much for the review Glyn, we really appreciate it.

Rated 2 out of 5 stars

Communication is non existence

Communication is non existence. It seems that after you order and wait the 7 days then ring they then dispatch the item. This occurred on both orders. Last order 11 days to arrive. Item is 5 star but only a few pounds cheaper than wickes who deliver in 2/3 days. Overall they need to keep you informed not wait for you to ring them.

1 June 2026
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Reply from Theplasticman

I'm pleased to hear you were happy with the quality of the product, but I'm sorry that our communication and the time taken to complete your order didn't meet your expectations. Whilst we're often praised for our customer service and delivery times, it's disappointing that we fell short on this occasion.
We will share your comments with the team as a reminder of just how important good communication is.

Rated 5 out of 5 stars

Really great customer service and…

Really great customer service and product. The second time I've used them.
Even though I phoned up and changed my order several times, as I'd not measured properly, they were always polite, always communicated well and were pleasant to talk to.
Also the packaging they sent my item in was superb! No chance of damage.
Will definitely use again 🙂

1 June 2026
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Reply from Theplasticman

Thanks very much for the review Jamie, we really appreciate it.

Rated 5 out of 5 stars

Easier than I thought

Easier than I thought, I ordered online and my piece of perspex arrived well packaged a few days later. Perfect for the job I had in mind. My tortoise is very happy with his new window on the world ! I am also very happy with my purchase, will definitely recommend you to others. Thank you

7 June 2026
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Reply from Theplasticman

Thanks very much for the review Sue, we really appreciate it.

Rated 5 out of 5 stars

Good product, good price

Easy to order, came when they said it would …. Exactly as ordered…. Very competitive price … what’s not to like 👍

30 May 2026
Theplasticman logo

Reply from Theplasticman

Thanks very much for the review Gary, we really appreciate it.

Rated 4 out of 5 stars

Patio table top

I wanted to replace the broken glass on my patio table. Glass was proving to be very expensive. So I apprehensively placed an order with the plastic man for an acrylic replacement. I am very pleased I did. It looks great, fits perfectly. And I don’t need to worry that it will break again.

26 June 2026
Unprompted review
Theplasticman logo

Reply from Theplasticman

Thanks very much for the review Anne, we appreciate it.

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