After consulting with AI, I ordered my mattress cover from this company. Immediately I received confirmation of my order with a tracking button. My order arrived about 10 days later. I haven't slept o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great pillow
Great pillow, on time, great service and very helpful in staying up to date and keeping me informed.
Rapid delivery
Rapid delivery , I tried it out and so far I'm sold on it .
Buyer be Ware: Company is in china and returns are to China
I ordered 2 neck pillows and they arrived and packaged well. The website says that they offer a full refund with no questions asked. They also list a New Mexico address. However, when I attempted to return pillowcases that just arrived today, I received the response that i needed to return them and pay the shipping. The return address is in China and the cost for a 1 pound item is costing over $100.00. So in a way, this is like false advertising. And if you check the BBB, you will find that they are not accredited. By the way, im returning the pillow cases because the pillow was not working for me.
Easy to order
It has been a simple process and you…
It has been a simple process and you keep me well informed
It was very easy to place my order
It was very easy to place my order. Customer support is also very good in keeping me updated about the shipping status.
Wow wow wow
Wow wow wow. I can’t believe it. I have been finding some upper back pain even after my new sealy mattress. Did some research. Found this recommended topper by a Chiropacter, I’m very happy with the results. I don’t have to wake up like a 90 year old dude. Thanks Pillow home!!!
I ordered a bed topper
I ordered a bed topper,
I needed to return it, I have to send it to China!?!
SCAM ALERT ⚠️
Trade name: The Pillow Home
Phone number: +493087551234 (Berlin ?)
Address: 1342 Nm 333 Tijeras 87059 NM United States
Address shows as a diner??
Good communication about delivery…
Good communication about delivery times. Very happy with product once it arrived.
Product not delivered yet but…
Product not delivered yet but communication of shipping status has been good
The pillow I was looking for I found
The pillow I was looking for I found with no problem and ordered it with no fuss
Can’t wait to try it
I have not received my order yet as I only placed it a few days ago but the shopping process has been quick and easy with great communication.
Looking forward to using my new pillow
The shopping experience was quick and…
The shopping experience was quick and easy. Website easy to navigate.
Thanks
Michelle Scott
Superb 'ratings" and finding such…
Superb 'ratings" and finding such excellence ~ "shopping" was easy!!
Great communication from the Pillow…
Great communication from the Pillow Home letting me know every step of the process.
No Refund
I purchased a pillow found it really uncomfortable and not at all suitable as described. Arranged for it to be returned and was assured after a long wait that I would get my refund. I was advised this was being processed 12/06/26 I am still waiting and have had no replies to further emails! Not good customer service. Do not buy from them from the UK.
So far so good.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








