The Pillow Home Reviews 

4,569
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 4,116 reviews, customers had a great experience with this company. The ordering process was consistently found to be simple, quick, and efficient, with many appreciating the smooth, problem-free user experience. The website was praised for its beautiful layout, ease of navigation, and clear product descriptions, facilitating informed decisions and providing immediate order confirmations. However, some customers noted significant delivery delays, with orders taking weeks, even for express delivery, and others reported not receiving their items at all. Conversely, a small portion of people felt the product did not meet expectations, citing pillows that looked different from pictures, were uncomfortable, or seemed too thin.

What people talk about most

Product

Clients share ambiguous opinions on product, with many expressing excitement and anticipation for their... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

User experience

Customers had positive experiences with the user experience, frequently highlighting the ease of use and... See more

Website

Users describe positive interactions with the website, consistently praising its ease of use and navigation,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting excessively long... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After consulting with AI, I ordered my mattress cover from this company. Immediately I received confirmation of my order with a tracking button. My order arrived about 10 days later. I haven't slept o... See more

Rated 4 out of 5 stars

Easy to order. Just waiting to receive my order. Did receive a prompt email about a potential delay in receiving my order. So we will see how it goes once the order is received.

Rated 4 out of 5 stars

The shipping has taken quite a while to happen, and I have been bombarded with emails offering all sorts of things. I still don't know when my item will arrive, and this survey is another example of t... See more

Rated 4 out of 5 stars

When I placed my order, I didn't see a confirmation so I placed it again. Also I was so surprised that all my information was already there. It went through so fast, that I didnt realize the order w... See more



Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(4,569)

4,204 reviews in the last 12 months

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Rated 3 out of 5 stars

Buyer be Ware: Company is in china and returns are to China

I ordered 2 neck pillows and they arrived and packaged well. The website says that they offer a full refund with no questions asked. They also list a New Mexico address. However, when I attempted to return pillowcases that just arrived today, I received the response that i needed to return them and pay the shipping. The return address is in China and the cost for a 1 pound item is costing over $100.00. So in a way, this is like false advertising. And if you check the BBB, you will find that they are not accredited. By the way, im returning the pillow cases because the pillow was not working for me.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Wow wow wow

Wow wow wow. I can’t believe it. I have been finding some upper back pain even after my new sealy mattress. Did some research. Found this recommended topper by a Chiropacter, I’m very happy with the results. I don’t have to wake up like a 90 year old dude. Thanks Pillow home!!!

27 July 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a bed topper

I ordered a bed topper,
I needed to return it, I have to send it to China!?!
SCAM ALERT ⚠️
Trade name: The Pillow Home
Phone number: +493087551234 (Berlin ?)
Address: 1342 Nm 333 Tijeras 87059 NM United States
Address shows as a diner??

27 July 2026
Unprompted review
Rated 4 out of 5 stars

Can’t wait to try it

I have not received my order yet as I only placed it a few days ago but the shopping process has been quick and easy with great communication.
Looking forward to using my new pillow

22 July 2026
Unprompted review
Rated 1 out of 5 stars

No Refund

I purchased a pillow found it really uncomfortable and not at all suitable as described. Arranged for it to be returned and was assured after a long wait that I would get my refund. I was advised this was being processed 12/06/26 I am still waiting and have had no replies to further emails! Not good customer service. Do not buy from them from the UK.

27 July 2026
Unprompted review

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