All the staff at this branch are lovely. This is our second visit and purchase. Both time we were served by Lucinda. What a credit she is to your store! Always so lovely, full of knowledge on the... See more
Company replied
Location
Switch location7 Mill Lane Arcade, Touchwood, B91 3GS SOLIHULL, GB
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See what reviewers are saying
I was greeted very well Carla and helped picking a perfume… I was told that there was 20% off goods as long as over £60 so looked and found a women’s gift set that was reduced from Xmas and at £50... See more
Company replied
Connie from the solihull branch was so helpful In showing us the perfumes that had just come in. She gave us space to look around her customer service skills are impeccable, very patient and kind, k... See more
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I don’t often shop perfumes and initially came in looking for a gift. Both Lucinda & Connie proved to be extremely informative and patient without any pushy sales. I was also given space to mull over... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
7 Mill Lane Arcade, Touchwood, B91 3GS, SOLIHULL, United Kingdom
4.9
Excellent
152 reviews
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Amazing service at Solihull store
Our visit to the perfume shop was fantastic with the professional help of Tiabah at the Solihull store whenever we have visited we have had exceptional customer service from herself. Would recommend her to everyone as she is just a lovely person and always has a smile on her face.
17 April 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
I visited perfume shop in Solihull…
I visited perfume shop in Solihull perfume shop and was greeted by a very lovely and friendly staff member Ryan he was amazing full of energy. I only went to collect my order but due to his good customer service skills I end up buying an other product . Thank you Ryan for bringing smiles and lifting up your customers mood 😊
16 April 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Excellent service
Excellent service, attentive and helpful service from Sabrina
16 April 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Tiabah
Tiabah - Solihull store - amazing customer service. She was very friendly and helpful! :)
Got the advice and help with what I was looking for.
Also whenever I come to this store, I always get excellent customer service and get looked after when purchasing!
Thank you guys :)
Poonam
14 April 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
I had a great experience
I had a great experience, was served by Tiabah and she was very helpful!!
3 April 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review! We're pleased to know you had a great shopping experience with us.
Kind regards,
Jasmyn
Great customer service
Lucinda was really helpful and we were able to find what we wanted really easily. It was a great example of why shopping in person is a lovely experience.
29 March 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
We're so glad to hear you had a positive experience! It's wonderful to know that Lucinda was able to help you find what you needed. We strive to create a welcoming and helpful environment for our customers and we're thrilled that you enjoyed your shopping experience.
Many thanks,
Jasmyn
5* for Lucinda.
5* for Lucinda.
Great manner
Good recommendations
Good value!
Thank you
29 March 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
We're so pleased to hear about your positive experience. We appreciate you taking the time to share your feedback. We're glad you found Lucinda helpful and that you were happy with the recommendations and value you received.
Many thanks,
Jasmyn
Sabrina was excellent
Sabrina was excellent and helped me to select the right perfume and gift for my friend. Thanks a lot.
28 March 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
We are so happy to hear that Sabrina was able to help you find the perfect perfume and gift for your friend. We appreciate your kind words and are thrilled that you had a positive experience with us.
Many thanks,
Jasmyn
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review, we really appreciate your feedback and are so happy to hear you had a great experience shopping with us!
Kind regards,
Jasmyn
Ryan was very helpful and friendly
Ryan was very helpful and friendly. Helped us pick out perfect gifts 😊
28 March 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
We're so happy to hear about your positive experience! It's wonderful to know that Ryan was able to assist you in finding the perfect gifts. We appreciate your kind words and will share your feedback with him.
Best wishes,
Jasmyn
I had a fantastic experience with…
I had a fantastic experience with Connie at the Touchwood Store. Would Highly Recommend xxx ;))
28 March 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
We're so happy to hear you had a great experience with Connie at the Touchwood Store! We appreciate your kind words and will share your feedback with her.
Best wishes,
Jasmyn
Ryan the manager was very helpful with…
Ryan the manager was very helpful with our eid gifts helped get us the right prices for our budget. Amazing manager very helpful and bubbly. Will be visiting this store again 😃
28 March 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Eid Mubarak!
Thank you for your kind words! We are so happy to hear that you had a positive experience with our store. We strive to provide excellent customer service, and we are thrilled that Ryan was able to help you find the perfect Eid gifts within your budget. We appreciate your feedback and hope to see you again soon.
Best wishes,
Jasmyn
Sabrina was very helpful in picking a…
Sabrina was very helpful in picking a perfume for my parter
Solihull branch
27 March 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
We're so glad to hear that Sabrina was able to help you find the perfect perfume for your partner. We strive to provide our customers with excellent service and we're happy to know that Sabrina met your expectations.
Kind regards,
Jasmyn
Thankyou to Ryan & Tiabah for great…
Thankyou to Ryan & Tiabah for great service today at the Solihull Branch 100% customer service. 😀
26 March 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
We're so glad to hear you had a positive experience with Ryan and Tiabah. We appreciate your kind words and are happy to know they provided excellent customer service.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Lucinda is veryy helpfull and nice…
Lucinda is veryy helpfull and nice person
26 March 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience with Lucinda whilst shopping with us!
Many thanks,
Jasmyn
My experience was amazing
My experience was amazing
The girl who served me Ella Buxton gave amazing customer service and advice. WOW!
26 March 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
We're thrilled to hear about your amazing experience! It's wonderful to know that you received such exceptional service from Ella. We're so glad you were impressed with her advice and dedication to providing a great customer experience.
Kind regards,
Jasmyn
Solihull Touchwood branch
Solihull Touchwood branch.
We had a lovely experience with Tiabah who went above and beyond for us, only came in for 1 perfume and ended up with 5 perfumes and lots of gifts! So thank you so much definitely recommend. Lovely gift wrapping too for us.
25 March 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
We're thrilled to hear you had such a wonderful experience at our Solihull Touchwood branch. It's fantastic to know that Tiabah provided exceptional service and went above and beyond to make your visit special. We appreciate your kind words about the gift wrapping and the gifts you received. We strive to create a positive and memorable experience for all our customers.
Best wishes,
Jasmyn
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