Fantastic shop! We were going to turn away as the choice was daunting but Lucinda was very welcoming and helped enormously! My husband came away with an incredible scent ‘Prada Paradigme’. He’s happy,... See more
Company replied
Location
Switch location7 Mill Lane Arcade, Touchwood, B91 3GS SOLIHULL, GB
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See what reviewers are saying
Had an amazing experience. Lucinda suggested some amazing scents and went above and beyond with service and throwing in some amazing samples. If we go back it’ll just be for her xxx
Company replied
I was greeted very well Carla and helped picking a perfume… I was told that there was 20% off goods as long as over £60 so looked and found a women’s gift set that was reduced from Xmas and at £50... See more
Company replied
I don’t often shop perfumes and initially came in looking for a gift. Both Lucinda & Connie proved to be extremely informative and patient without any pushy sales. I was also given space to mull over... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
7 Mill Lane Arcade, Touchwood, B91 3GS, SOLIHULL, United Kingdom
4.9
Excellent
147 reviews
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Fantastic shop and staff
Fantastic shop! We were going to turn away as the choice was daunting but Lucinda was very welcoming and helped enormously! My husband came away with an incredible scent ‘Prada Paradigme’. He’s happy, I’m happy that he smells amazing!! Thanks Lucinda! Great experience!
31 August 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had an amazing experience
Had an amazing experience. Lucinda suggested some amazing scents and went above and beyond with service and throwing in some amazing samples. If we go back it’ll just be for her xxx
29 August 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service
Excellent customer service, Ryan was super helpful.
28 July 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service
Great customer service welcoming, polite and helpful
23 July 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The staff know their stuff!
Connie in store was a massive help, always hard to choose but she worked out very quickly what I was after. Would come again, thanks team!
18 June 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely experience as always very…
Lovely experience as always very helpful staff but very professional and the gift wrapping was very well done
10 June 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Served by the amazing sales assistant…
Served by the amazing sales assistant Connie, she was very helpful and made excellent recommendations! Made my shopping a pleasure!
Will be returning here for future purchases!
8 June 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely collection
Lovely collection. Amazing offers. Lucinda was a breath of fresh air or EDP if I may. Very helpful with great recommendations. Thanks Lucinda ❤️
1 June 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ryan
Ryan was a great help and he deserves a pay raise or promotion because honesly he’s a great man and really helped us out in a time of need
23 May 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ryan was a great help today
Ryan was a great help today. helped a lot and gave some good advice
23 May 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ryan was extremely helpful with…
Ryan was extremely helpful with brilliant service!
23 May 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Taiba was extremely helpful and knew…
Taiba was extremely helpful and knew what scents work well for people I was buying for. Excellent customer service Thanks Taiba
15 May 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Enjoyed shopping experience
In store today a young lady her name was Connie help use she was polite and so very helpful it was a pleasure popping in to store will definitely be back again
13 May 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great selection and fantastic deals.
Great selection and fantastic deals.
Definitely recommended with great staff that are very knowledgeable and friendly
2 May 2026
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very Helpful and easy to talk to!
3 May 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The ladies in Solihull were fab Tiabah…
The ladies in Solihull were fab Tiabah & Connie were polite and friendly they both were able to help me even though the ultimate needed wasn’t in store however helped me use that online store to do delivery to Home. They Credit to the branch.
29 March 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Came in not knowing anything, left happy
Came in not knowing anything about how to pick a scent or where to start. Tiabah noticed immediately and helped me pick exactly what I wanted!
29 March 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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