All the staff at this branch are lovely. This is our second visit and purchase. Both time we were served by Lucinda. What a credit she is to your store! Always so lovely, full of knowledge on the... See more
Company replied
Location
Switch location7 Mill Lane Arcade, Touchwood, B91 3GS SOLIHULL, GB
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See what reviewers are saying
I was greeted very well Carla and helped picking a perfume… I was told that there was 20% off goods as long as over £60 so looked and found a women’s gift set that was reduced from Xmas and at £50... See more
Company replied
Connie from the solihull branch was so helpful In showing us the perfumes that had just come in. She gave us space to look around her customer service skills are impeccable, very patient and kind, k... See more
Company replied
I don’t often shop perfumes and initially came in looking for a gift. Both Lucinda & Connie proved to be extremely informative and patient without any pushy sales. I was also given space to mull over... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
7 Mill Lane Arcade, Touchwood, B91 3GS, SOLIHULL, United Kingdom
4.9
Excellent
152 reviews
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Fantastic service
Fantastic service. Lucinda at the Solihull store was very helpful in helping me pick out a gift.
8 July 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you for your positive review. Thank you for choosing us to shop with, we truly appreciate you.
The Perfume Shop Team
Good experience at the Touchwood store…
Good experience at the Touchwood store - the staff were able to order me a refill for my perfume, delivered to my house without any issue. Had a problem with it and was able to get help from Coventry store a couple days later.
4 July 2025
Reply from The Perfume Shop - Solihull 293
Hi
We appreciate your feedback on your experience with our team. We're happy to hear that our staff were helpful and that you received your order without any problems. Thank you for shopping with us.
The Perfume Shop
I was served by Connie today
I was served by Connie today. Who was brilliant and very welcoming.
5 July 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your review.
The Perfume Shop
Amazing service from Connie xx
5 July 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your review.
The Perfume Shop
Excellent service!
Excellent service!
Connie was super helpful and knowledgeable!!
5 July 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you for your review!
The Perfume Shop
Brilliant service by the Connie
Brilliant service by the Connie. Will visit the store again due to her exceptional customer service and advice.
5 July 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you for your review!
The Perfume Shop
Brilliant customer service
We were served by Lucinda, she was absolutely amazing, very smiley and positive! Understood every scent note we were looking for and helped us find the right perfume. A very lovely experience thanks to Lucinda!
5 July 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your kind words! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Amazing service from Lucinda!
Amazing service from Lucinda!! So helpful and lovely.
5 July 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your kind words! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Lucinda was extremely friendly and…
Lucinda was extremely friendly and helpful when making perfume choices today. Would definitely recommend friends .
2 July 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
Extremely helpful young lady
Extremely helpful young lady. Made my shopping experience very easy!
Connie helped me pick some gifts with excellent gift wrap, definitely will be returning.
Thank you !
26 June 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
It's lovely to hear your kind words on your recent visit. Thank you!
Kind regards,
Sharain
The Perfume Shop Team
Lucinda was great
Lucinda was great! Lucinda was very patient and showed me a lot of options.
23 June 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop.
Tibah was fantastic today in store
Tibah was fantastic today in store, helped me pick a perfume for my sister! Thank you very much Tibah 😊
23 June 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop.
Just popped in come all the way from…
Just popped in come all the way from Bradford
Connie made my life and shopping so much easier and was so helpful.
Flying visit and happy with my shop
11 June 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Alisha and Ryan had amazing customer…
Alisha and Ryan had amazing customer service and recommended great products and helped me exceptionally.
7 June 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Lucinda was exceptionally helpful and…
Lucinda was exceptionally helpful and kind . Will definitely purchase again from the Touchwood store
6 June 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Very friendly staff in the Solihull…
Very friendly staff in the Solihull branch
Very helpful
21 May 2025
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Served by Alisha
Served by Alisha, brilliant service, warm and efficient! Had an autistic toddler with me but did not hesitate to help and be patient
31 May 2025
Unprompted review
Excellent service by Connie
Was greeted by Connie upon arriving to the moment I left she was there to answer any and all questions. She was particularly helpful with advising me on aftershaves I’d like after describing the scent I like. She then brilliant advised me on the perks of signing up.
29 May 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Ryan was AAAmazing!
Ryan was AAAmazing!! so patient, helpful and friendly! A 5 star service ! Thank you
23 May 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Absolutely fantastic service with…
Absolutely fantastic service with Lucinda today, she was extremely attentive and caring throughout our time here today. Looking for a wedding gift and we found the perfect gift. The finishing touches to the gift were amazing, thank you
14 May 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Thank you for your positive review!
The Perfume Shop.
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