The Parking Spot Reviews 

953
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 583 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick and efficient shuttle transfers to and from the airport. People frequently mention the friendly, professional, and helpful staff, especially the drivers who assist with luggage and ensure a comfortable journey. The convenient location, reasonable pricing, and overall smooth user experience are also highly valued by consumers. However, some customers also noted occasional issues with rude attendants and drivers, particularly when dealing with full lots or gate malfunctions. A few other people also felt that the process of getting into and out of the parking garage could be a pain, leading to significant delays.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency and... See more

Staff

Customers had positive experiences with staff, consistently praising the politeness, professionalism, and... See more

Location

Users describe positive interactions with location, frequently highlighting its convenience and ease of... See more

User experience

People report positive experiences with the user experience, often describing the entire process as smooth,... See more

Price

Customers consistently note positive experiences with price, finding it reasonable and affordable, especially... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience and will absolutely use this parking service again on our next trip. The drivers were friendly, professional, and right on time. There was no waiting when we arrived.... See more

Rated 5 out of 5 stars

The Service is always consistent. I know what to expect. Everything flows smoothly. There is always an attendant on duty in case the automated self check in process fails. I always get to the airport... See more

Rated 5 out of 5 stars

The Parking Spot is the most reliable and trustworthy off-site airport parking lot. I always feel like my vehicle is safe and free from damage when I park here. I like how I can pre-arrange and pre-pa... See more

Rated 5 out of 5 stars

We always have a great experience with Parking Spot 2. The drivers are always friendly and helpful with my large luggage. I always feel comfortable leaving my car parked for several days at the Parkin... See more


Company details

  1. Transportation Service

Written by the company

The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.


Contact info

4.8

Excellent

TrustScore 5 out of 5

953 reviews

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No recent history of asking for reviews

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4.8

All reviews

(953)

590 reviews in the last 12 months

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Rated 2 out of 5 stars

North parking spot

North parking spot, PHL:
Rude attendants and rude driver.
Date was, June 22, 2026
Pls. Train your workers that they are in a line of work in service.
These type of people deter travelers from using your services in the future.
JRG

22 June 2026
Unprompted review
Rated 1 out of 5 stars

It’s my fault

It’s my fault. I keep trying to use the Parking Spot at Hobby only to be disappointed. Although I may look healthy, I have heart failure and I cannot get a driver to take my bag and bring in the bus and place on the rack. After I put it on the rack, he slowly gets up from his comfortable position on the seat and starts messing with my bag. I tell him not to touch it now and he retorts that I gotta touch it. Hopefully this helps someone make their own decision. I’m only one person. Happy Flying! Thanks a lot Jerry (driver) hope you have a great day!

25 June 2026
Unprompted review
Rated 4 out of 5 stars

I really like te service

I really like te service, Sometimes the buses can feel a bit in need of some maintenance, especially with the windows making lots of noise while driving, overall, great experience. Staff are always helpful and friendly.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

best way to park and fly

The App is user friendly. The location is easy to get to. The pickup is quick and easy to find. Every driver I have had is helpful and friendly. Highly recommend this company.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

The parking spot crew are so…

The parking spot crews are so professional in their services they respond with respect so humanly and they also assist with luggage’s and make sure you’re sitting comfortably before driving. The garage is a safe place to park your vehicle without fear of theft. I always use the PS and I highly recommend it to everyone traveling out either international or domes The parking spot got your car covered.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Ideal Parking Experience

The shuttle drivers were polite and gracious. The service was such that I did not have to wait long, both after I arrived and when I was ready to head back, to pick up my car.

The 3 underground levels ensured that I had a place to park, near the elevators, and NOT end up parked in the sun.

19 June 2026
Unprompted review
Rated 1 out of 5 stars

A Reservation means nothing.

A Reservation means nothing.

I made a reservation online for the Dallas South lot well before the date of my flight, When I showed up to the lot, I was told they were full and I had to go to the North Lot. When I went to the North Lot, I was told they were full as well and I had to go to the Premium lot. Already late for my flight due to being redirected twice, I parked in the Premium spot because that was all they had. When I called to make sure I wasn't going to be charges for being forced to park there, I was told I had no choice but to pay the premium price. I called the manager Troy and left him a message and he never called me back. The workers at both the South and North lots were very rude. I will never use these guys again.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

The location and ease of parking are…

The location and ease of parking are ideal. I initially had an issue related to the modification of the reservation that almost caused me to walk away from this company, but was surprised by the promptness and professionalism of the customer service agent (David) that helped me. Clearly this company cares about their customers. I would happy recommend them to anyone trying to navigate parking around LAX.

8 June 2026
Unprompted review

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