The Parking Spot Reviews 

962
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 594 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt, efficient service and the helpful, professional staff who assist with luggage and ensure a smooth journey. Many appreciate the convenient locations, often close to airports, and the overall user experience, which includes minimal waiting times and reliable shuttles. The pricing is frequently highlighted as excellent and affordable, offering good value for money. However, some customers also noted issues with staff rudeness and unhelpfulness, such as being given unclear directions or experiencing confrontational interactions.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency and... See more

Staff

Customers had positive experiences with staff, consistently praising the politeness, professionalism, and... See more

Location

Users describe positive interactions with location, frequently highlighting its convenience and ease of... See more

User experience

People report positive experiences with the user experience, often describing the entire process as smooth,... See more

Price

Customers consistently note positive experiences with price, finding it reasonable and affordable, especially... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience and will absolutely use this parking service again on our next trip. The drivers were friendly, professional, and right on time. There was no waiting when we arrived.... See more

Rated 5 out of 5 stars

The Service is always consistent. I know what to expect. Everything flows smoothly. There is always an attendant on duty in case the automated self check in process fails. I always get to the airport... See more

Rated 5 out of 5 stars

The Parking Spot is the most reliable and trustworthy off-site airport parking lot. I always feel like my vehicle is safe and free from damage when I park here. I like how I can pre-arrange and pre-pa... See more

Rated 5 out of 5 stars

We always have a great experience with Parking Spot 2. The drivers are always friendly and helpful with my large luggage. I always feel comfortable leaving my car parked for several days at the Parkin... See more


Company details

  1. Transportation Service

Written by the company

The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.


Contact info

4.8

Excellent

TrustScore 5 out of 5

962 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(962)

601 reviews in the last 12 months

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Rated 5 out of 5 stars

No problems at all!

I appreciated the pricing - it was more affordable than me taking an Uber to and from the airport. I also liked the app and the ease and convenience of having everything at my fingertips. Lastly, everything ran smoothly from the shuttles picking us up quickly, to them being ready when we returned, to the no cost reservation extension when my plane was delayed on the return home.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service and fast

Great service. Did not need to wait for pick up. As soon as I parked the car, the shuttle bus was right there to take us to the airport. When we landed, there was a bus there. The driver kindly got out of the bus and let us know that he was full and another bus was 2 min away :).. We did not need to sit on the bus and wait for a long time, probably 2 minutes and then we were off to our car - only people on the shuttle !!

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Secure and Courteous

Staff are courteous and helpful with luggage. Shuttles are on time . Parking lot is secure and never had a problem at the Oakland facility.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Affordable, great driver and regular shuttle service to the lot. Also return flight was quick pickup ton parking lot. I will be using the service in multiple cities.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

The Service is always consistent

The Service is always consistent. I know what to expect. Everything flows smoothly. There is always an attendant on duty in case the automated self check in process fails. I always get to the airport on time relying on the Shuttle Service provided by The Parking Spot. I have always gotten picked up on time on Return Flights.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

A very efficient service indeed

A very efficient service indeed. Finally a great way to take flights out of PHX instead of TUC. Covered parking made it even better. Prompt, fast drop off and on return, very easy and fast pickup at the airport. In this day and age, probably one of the better travel experiences and services yet!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

First Time Customer

This was my first time using The Parking Spot Sepulveda. I am a senior citizen traveling alone so I appreciated locating a parking spot on the second level near the shuttle elevator. The walk to the shuttle on the ground level was short and easy to find. Upon my arrival back to LAX, the shuttle pick up area was easy to locate, and I only waited five minutes for a shuttle to come by. Great service!!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Reliable

Friendly drivers and great service. When I park they are always right there even before I can get out of my car. When I return from my trip, there is often a shuttle right there, and if not, one will arrive within 5 minutes.

22 June 2026
Unprompted review

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