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The Parking Spot Reviews 745

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TrustScore 4.5 out of 5

4.7

Transportation Service
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Review summary

Created with AI, based on recent reviews

Evaluating 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service, praising the efficiency and convenience of the entire system, from parking to shuttle transfers. Many people commend the staff for their helpfulness, pleasant attitudes, and professionalism, making their travel experience much smoother. Reviewers also appreciate the timely and frequent shuttle service, ensuring minimal wait times for airport transfers, and the secure feeling of leaving their vehicles. However, some customers also noted issues with extended wait times for shuttles and described some staff as rude or unhelpful. While many found the pricing reasonable, especially when booking in advance, a few mentioned it could be expensive for day-of purchases.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the convenience, efficiency, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Location

People report ambiguous experiences with location, with many reviewers highlighting the convenience and... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding the cost reasonable, fair, and even... See more

User experience

Consumers consistently report a positive user experience, highlighting the ease of use for scheduling,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The young lady (medium build, short hair) who picked us up at abt 10:30pm on Sat 5/16 evening from Term 4 was EXCELLENT! She was as 10 for helpfulness and a 10 for pleasant attitude! At the end of a... See more

Rated 5 out of 5 stars

The Parking Spot is the most reliable and trustworthy off-site airport parking lot. I always feel like my vehicle is safe and free from damage when I park here. I like how I can pre-arrange and pre-pa... See more

Rated 5 out of 5 stars

Easy to reserve, easy to enter parking lot with QR code on app, easy to park, shuttle busses run timely (almost never have to wait and if so, very short time). The whole system is very efficient. Been... See more

Rated 5 out of 5 stars

What makes the company great is that the employees are very nice and the service is convenient. I dropped my license and credit cards on the shuttle. I was concerned about cancelling my credit cards... See more

Company details

  1. Transportation Service

Written by the company

The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

745 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

The shuttle driver that picked my…

The shuttle driver that picked my husband & I at 1:30 a.m. Saturday morning May 23rd was great. Totally professional, engaging, kind & pleasant. Was a wonderful way to come home after a long day of international travel & travel delays! I will not park anywhere else! Great price too!

23 May 2026
Unprompted review
Rated 5 out of 5 stars

They were very quick picking me up at…

They were very quick picking me up at my car and loading my bag. Upon returning, at the airport, I didn't have to wait very long for the shuttle to arrive. They dropped me right at my car and even loaded my bag into the trunk of my car. Excellent service. And, they gave me a discount for long term parking! Will definitely be using them again.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Friendliness in person

Friendliness in person, ALWAYS helpful even if I'm confused paying out. Easy reservations that save money. Safe for me and my truck. Convenient. Rapid transport to and from the airport. Friendly staff that are never tipped enough!

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Great parking location

Their staff is amazing! Being greeted when I get there and the friendliness of the bus drivers - the staff is what makes a difference. Excellent location and quick pick up service.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Worth the price

Well maintained location
Brightly lit parking area
Courteous shuttle drivers
Clearly marked parking spots
Vast improvement in shuttle frequency

20 May 2026
Unprompted review
Rated 5 out of 5 stars

No worry parking

Easy navigation of website, periodic discounts, covered parking and no stress process of luggage handling and arrival/pickup at destination in plenty of time

20 May 2026
Unprompted review
Rated 5 out of 5 stars

I like the convenience of it all

I like the convenience of it all. The ease of booking. Showing up and then being shuttled to the airport. All the drivers I have meet are extremely professional and kind. If you want no fuss no muss why aren't you doing this when travelling?

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Miss Eunice is first class.

I accidentally left my wallet on one of the shuttle buses. The next day they called me and told me it was turned in. I was taking him back by the honesty that you don’t usually get every day. That was pure class thank you spot parking for your honesty.

18 May 2026
Unprompted review

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